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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025

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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: 400709

I have added balance in my wallet but gift voucher purchased. So kindly help me out. I want money in my wallet so i can transfer to my bank account. Customer care is also not transferring call to agent. I have tried near about 1hr to connect customer care but it's not transfer to agent. Kindly help me out to sort this issue.
Transaction i'd. [protected]
Case i'd 52589790
Date 17 feb 2018

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My complaint is the same as many others'. About adding money to wallet and it being added into voucher.
I want to know if there is any resolution of the matter?
This is extremely misleading. Paytm should have let us know that money will get added into vouchers. We would have stopped using paytm.
On top of that, they have the cheek to tell us how we can use money from the voucher. It is my money, i don't need to spend it the way paytm wants me to spend it.
I want a refund of the amount in my wallet!

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Address: 560076

Hi team,
This is muneendra, yesterday i have added money from credit card to paytm payment voucher instead ofwallet. Accidentally. Could you please revert that amount to wallet or credit card. Some emergency purpose i have done that transaction. Please contact me as soon as possible. Please help me to get this money to wallet
Contact number: [protected]

Feb 17, 2018

Updated by Muneendra M Please help me as soon as possible

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Address: New Delhi, Delhi, 110046

Website: www.paytm.com

I recharged my paytm wallet with rs 10000 but they added the money in paytm gift voucher without my permission. I do not want to purchase any gift voucher.
There pathetic service is not responding on my complaint. I have more than 2 hr waiting on their ivr. They are not responding even on social media and mail.
Please arrange the reversal of my entire amount in my card or wallet.

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Yesterday i needed rs. 10, 000 for something urgent in my bank account so i used my dad's credit card to add the money to my paytm wallet so i can transfer it to my bank account but without any prior notice the money got added as a paytm voucher and i was unable to make an urgent purchase because the merchant didn't accept paytm. This is really frustrating because i never expected such stupid user experience from paytm. I need my money back into bank account.

Feb 17, 2018

Updated by Bhavesh Lohar Edit- contact info is [protected]

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Address: Kota, Rajasthan, 324005

Website: paytm.com

I booked 2 black panther (3d) tickets on 2:16 pm, 16th of feb via paytm, although i applied the promocode which i got from dairy milk silk offer of ₹100 discount on booking of 2 movie tickets through paytm till 31st of march, 2018, it didn't reflect in the order and the help desk is not acknowledging that i applied it since it is not showing in their system. This has happened to me before, so i took a screenshot when i applied the promocode. Evem then they are not acknowledging it and saying that i didn't apply the promo code even though i most definitely did and have proof to back it up. This has happened to many other customers and not the first time.

+1 photos

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Address: Karnal, Haryana

On 17th feb 2018 i made payment of rs.300 each twice in favour of the institute of chartered accountants of india,
At the time of first payment done via netbanking (Transaction ref. No igacxvxuc7) the server first showed that payment is successful and then it got redirected to a page which showed transaction failed
At the second time when i tried to reperform the transaction (Transaction ref. No. Igacxvxoh1) the same thing happened as above
And both the time the amount totalling rs. 300 per transaction got debited from my account but was not recieved by the institute of chartered accountants of india.
So i want an immediate refund of both of my transactions.

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Address: Bijnor, Uttar Pradesh, 246701

मैंने 15 फरवरी 18 की रात को अपने क्रेडिट कार्ड से अपनी पत्नी के paytm वॉलेट में 10 हज़ार रुपये ट्रांसफर किये, किंतु paytm ने बिना किसी पूर्व सूचना के मेरी इस धनराशि को मेरी सहमति के बिना ही paytm गिफ्ट वाउचर में भेज दिया जो कि यह कृत्य कपट की श्रेणी में आता है।मुझे ये धनराशि अपने किसी आवश्यक काम हेतू अपने बैंक एकाउंट में ट्रांसफर करनी है जो कि नही हो पा रही है।
मैंने 16 फरबरी 18 को लगातार आधा घंटे आपके दोनों कस्टमर केअर पर सम्पर्क किया लेकिन आपका केअर कोई ऐसा ऑप्शन उपलव्ध नही कराता जिससे हमारी बात आपके प्रतिनिधि से हो सके, अतः आपसे यही कहना है कि मेरी 10 हज़ार रुपये धनराशि को जल्दी से paytm गिफ्ट वाउचर से हटाकर paytm वॉलेट में ट्रांसफर किया जाए।
धन्यवाद

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Address: Bangalore, Karnataka, 5600100

Hi

I have taken 2 flight tickets from paytm. I have purchased paytm offer for convenience charges wave off. After purchased i do not get any mail from paytm for code. When i discussed with rishabh mahajan from paytm you can apply only 1 code a time. It does not matter about you have purchase any offer or not. If you do not want to use paytm in future so do not use that. I do not get any confirmation on mail or deal we have to apply only one code it's not automatically.

Booking id-
[protected]
[protected]

Feb 17, 2018

Updated by dineshkumarnew It's not resolved.

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Address: Nizamabad, Andhra Pradesh, 503230

I'm tried to make a bank transfer from paytm and given all required details due to insufficient balance in wallet it asked me to make wallet recharge. I have done the same using my credit card. Once transaction got completed 5000 rupees amount got added to paytm gift voucher instead of adding to wallet. All this happened without any prior intimation.

Now i can't transfer the amount from gift voucher.

Can you please help me out from this.

Paytm mobile no# +91 [protected]
Wallet transaction id#[protected]

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Address: 560096

Website: Www.paytm.com

I have added money from credit card to PAYTM wallet to transer my friend but automatically it gone and added in paytm gift voucher wich i am unable to use.to complement this i have tried to reach paytm customer care but they not even bother to connect for conserned team and they have dis connecting my call.i am not having any option to reach them.

+3 photos

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Address: Pune, Maharashtra, 411019

Website: Paytm.com

I had placed the request to add money on PAYTM wallet so that I can transfer the money to bank account. But PAYTM application had added the amount on PAYTM gift voucher which is not useful.. and took my 10, 000rs. I want it converted it into PAYTM balance so that I can transfer the amount to bank account. This is really being worst. This is second time. Please help me. I lost my money. All my family is in problems and I have no money to give them because this ### PAYTM application did a worst thing ever.

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Feb 16, 2018

Updated by Jagruti Vasadi Please help me as soon as possible

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Address: Lucknow, Uttar Pradesh, 226017

I add 8000 Rs to Paytm wallet but it automatically goes to gift voucher as ne f my cousin in need a money so I will transfer there and from gift voucher it is not transferable to bank it is totally fraud because this is cheating from company like u.please transfer my money to wallet or return to my card I am not nterested in any gift voucher kindly solve this issue as soon as possible otherwise I will escalate the issue.

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Address: 600078

Website: paytm.com/paytmwallet

Today on 16th Feb 2018 at 4:30 O'clock.
I added RS 2500 Rs. to paytm wallet using correct option but after completion of transaction I see my money gets added in PayTm gift voucher balanced.
I was shocked with such thing because during transaction there is no such information where it was mentioned that your money will get added to gift voucher.
So to check this, again I tried to add RS 2500 Rs. to wallet but then also same thing is happened with me.

I have raised complaint in Paytm ticket but i dont see any ticket created or no one called me back on this complaint.

Also i tried calling the customer care but line was on hold to almost 40 minutes. Very much frustrating to see such things, im not sure what to do now.

Feb 17, 2018

Updated by gopi varadhan Guys can someone help me on this, since i could reach the customer care in any way and now im helpless to get my money back. I add them for emergency purpose by now it fade out on empty hand. No response from customer care and IVR call not reaching they making it on hold (on line ) for more than 1 hr. I almost lost 100 RS calling them without no further response.

I'm not sure whether i should go for a FIR complaint against the organization.

Feb 17, 2018

Updated by gopi varadhan Guys can someone help me on this, since i couldn't reach the customer care in any way and now im helpless to get my money back. I add them for emergency purpose by now it fade out on empty hand. No response from customer care and IVR call not reaching they making it on hold (on line ) for more than 1 hr. I almost lost 100 RS calling them without no further response.

I'm not sure whether i should go for a FIR complaint against the organization

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Address: Hyderabad, Andhra Pradesh, 500011

Transferred money to paytm n now paytm is saying it's gift voucher n can't transfer back to bank. Such a cheap n fraud.

I have transferred the amount from my credit card to paytm wallet. I'm being doing this from last 1 year. Now wen I transfer money of 4k it went to gift card paytm without my permission. Now paytm team not responding to my query n they said they can't help it.

Now can anyone help me with my money. I don't use gift cards . I need option to transfer money to any bank.

Consumer team please help me in this issue.

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Address: 110094

Website: paytm irctc

सर
मैंने IRCTC RAIL APP SE TICKET BOOK की पेमेंट मोड भीम अप्प वाला ओपसन चुना
उसके अन्दर PAYTM चुना फिर नेट बैंकिंग चुना उसके बाद अपने बैंक से पेमेंट की पेमेंट कट गयी और बुकिंग नही हुई फिर बाद में IRCTC ने बापस पेमेंट भेजी तो वो पेमेंट PAYTM में रह गयी और इसपर जो मोबाइल नंबर था उसपर PAYTM अकाउंट नही है अब PAYTM not payment my send acount

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Address: Pune, Maharashtra, 411028

Website: Money held in paytm gift voucher wallet

Hi Team,
I tried to Added money (rs 9000)to my paytm wallet using credit card and this is something I do it normally and never had a problem with it . Today when i tried to add money to my payTm wallet it got added to patm gift voucher. I cant use that voucher to send money to anyone.

I should have been informed before it got added as a paytm gift voucher rather going into my patm wallet.

Please resolve the issue, ether send the money to my paytm wallet or refund it to my credit card account.
phone # [protected]

Thanks
Sumant Dubey

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S

sumantdubey88

from Pune, Maharashtra

Feb 18, 2018

Hi Team,
This has now been resolved by one of the paytm executive.

Thanks
Sumant

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Address: Howrah, West Bengal, 711101

Website: paytm.com

I, Sulagna Ghose paytm user from Howrah, West Bengal had made a transaction of Rs. 5000/- to friend's mobile number on 14th February, 2018 at 11:31 pm. The money had been deducted from my bank but has not been received by the receiver. I have messaged from paytm app from my mobile stating my issue but nothing came up as a solution. I have tried calling the customer service constantly but no one has attended any of my calls.
The transaction id is: [protected].

I want a solution for this issue. if money was not received then as per the claims made by paytm it should revert back to my account within 24-48 hrs of time.

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Address: Mumbai City, Maharashtra, 421503

Website: www.paytm.com

I using paytm I added balance in wallet but it went to gift voucher which is not transferrable to bank account. Twice this has happened. I wanted to pay my emi now it will bounce. No help on. Customer care number pls reply asap, what the hell is this as I called customer care still no help I m unhappy with the service provided by paytm. I want it asap in my wallet.

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Address: Mumbai City, Maharashtra, 400060

I was transferred an amount of INR 10000 from my bank account to paytm wallet. But the amount is not transferred to wallet. Instead of wallet it is transferred to paytm gift voucher. I tried many times to contact customer care about this issue but they hold my call on hold for long time. I need this 10000 in my paytm wallet and not in paytm gift voucher.

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