| Address: Bangalore, Karnataka, 91 |
| Website: www.paytm.com |
I bought fastag from paytm but it did not worked from day 1 on any toll plaza rf scanner, however tag worked on hand scanner which scanned via barcode. I raised ticket[protected] with paytm and they did not resolve my issue for a month, ever time when i call them they convinced they will resolve by next week. A month went and i asked them if you are not resolving my issue today i will surrender the defective tag you sold to me. The paytm told to pay rs100 for their manufactured defect tag and get new one. I am not happy, as a consumer why customer has to bare the charges of the manufactured defect product. When i asked the same question to paytm care, they responded that's our company policy and standard. Also they told we can cancel your tag if you are willing to pay the replacement amount.
