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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025
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PayTM Mobile Solutions reviews & complaints page 242

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P
PArdhu SAndeep
from Hyderabad, Telangana
Jan 18, 2018
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Address: Visakhapatnam, Andhra Pradesh, 530029
Website: Www.Paytm.com

I have bought a new sim 9months back... Am trying to sign in to paytm.com... But its is showing already account exists... So i tried to login but it is showing your account was temporarily blocked... How can i access to my nmbr... I made this number as my permanent number... But am not able to use paytm account, paytm payments bank... And the number was [protected]. Please respond to my issue as soon as possible
This is to inform you that I had transferred money from paytm to other persons paytm number but they had not received the same. Nor it is returned in my account . And nobody is giving or resolving my issue
Sir i have recharge jio no [protected] rs 349 through paytm on 12 jan 2018 not successful but my rs 349 has been debt debt transaction ref no IGACSDRZQ9 sbi net banking
paytm order no [protected]
please return my 349rs
I have recharge jio number on 11.01.2018, I have using code (GRAB30) RS 13/- cashback was received but i am recharge through paytm payments bank Savings account 50/- additional cashback not received order no. [protected]
Txn. No [protected] . Plz resoved this problam asap.

phn no. [protected]
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    Avani Mishra
    from Vidisha, Madhya Pradesh
    Jan 18, 2018
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    I faced an issue regarding my grand dad’s card being used for a paytm purchase as shown on his credit card worth 20, 000 rupees but i have been struggling to get details of what the amount was used to pay for. It’s been more than 18 days and their customer care just doesn’t respond. There is no way to dial helpline on behalf of someone who doesn’t have a paytm account. The customer care responded twice in these 18 days with one response about a transaction worth 1699 and completely chose to ignore giving me details of the remaining 18k rupees. Haven’t encountered a more unprofessional customer care.
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      G
      Gangadhar Panday 70
      from Patna, Bihar
      Jan 18, 2018
      Resolved
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      Resolved

      Website: paytm.com

      I was very big customer of paytm from last 3 years. But recently i feel that paytm don't care about their loyal and regular customer. Because when i purchased a product through debit card and after delivery i return the product due to poor quality. (Order no-[protected]) paytm has refund my money to paytm wallet. After that a option has given in the wallet that click on "return to bank". After clicking on this return to bank option my money transfer status showing "request pending" continuously from last 17 days & till now. (Transaction id-[protected]) regarding this issue i have already 7 times contacted to paytm customer care and every time they suggested that please keep patience for some time. I have already raise a complaint regarding this issue on paytm. I want to refund my money back to my bank account immediately otherwise i have to go to consumer court.
      Gangadhar panday
      Jan 25, 2018
      Complaint marked as Resolved 
      Today's, after 24 days finally i have received my money back to my bank account. Great job by Paytm customer care support. It's late but OK. Thanks to Paytm customer care team and Consumercomplaint.in also. Regards Gangadhar Panday
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        J
        Jayraj Kudale
        from Pune, Maharashtra
        Jan 18, 2018
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        Address: Satara, Maharashtra, 415002

        I have my savings account in bank of maharashtra and i'm suffering from unauthorized transactions with my savings account of amount around ₹ 36, 000/- and which i didn't made.
        Following are transaction id i found in my banks.
        1. 218923
        2. 70015490
        Above are the transaction id i found in my bank with consulting bank manager.
        I'm reporting my complaint in police station tomorrow.
        I need to know where and when my money was transacted with given paytm id and with which number.
        Kindly help me to solve this my problem.
        My email address is "[protected]@gmail.com".
        Waiting for your reply and action.

        Regarding.
        Priyanka kudale.
        +1 photos
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          M
          Maqbool Surya
          from Mumbai, Maharashtra
          Jan 17, 2018
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          I have an account in paytm which is being blocked by them and they are not unblocking the account. I have the account wide number [protected]. I am unable to reach the customer care, I dont expect this from a reputed company. Kindly help as this is impacting my business negatively and I wont be able to recommend PayTM to my customers.
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            P
            Pranshul Tahilani
            from Morjim, Goa
            Jan 17, 2018
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            Address: Nagpur, Maharashtra, 440022

            Refund not credited
            I have booked a ticket and paid using my debit card, the payment gateway was patmag. Then I cancelled the ticket and its showing refunded but I have not got the money till now. Please have a look below for further info.

            Transaction ID : [protected]
            RefundID : [protected]
            Refunded Date : 13-Jan-2018
            +2 photos
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              R
              Rashi Gera
              from Noida, Uttar Pradesh
              Jan 17, 2018
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              Address: 110019
              Website: www.paytm.com

              I wrongly sent 1300rs to someone who wasn't using Paytm. The person is saying that he doesn't use it and he doesn't even know how to download it so he can't help me. Now, Paytm people are not returning my money. They are not even ready to entertain my request properly. My money is blocked with Paytm and this has happened before also. I want my money back. I don't know why don't they themselves send us the money back if it has not gone to some other user. This is a way by which they keep on generating their income by someone else's money.
              Jan 17, 2018
              Updated by Rashi Gera
              Transaction id is [protected]
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                R
                r17617
                from Mandleshwar, Madhya Pradesh
                Jan 17, 2018
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                Address: 455001
                Website: www.naukrisoluaton.co.in

                Dear sir,
                this fraud to me my account total debited 10250 rs my account paytm through today 17.01.2017, help me.my account no icici[protected], today fraud.today call me one phone number [protected], he is tell me your selection singrauli as san ultra mega power project.registration fees this situation 250 ₹.i submit 250 ₹.but my account debited 250 ₹, and again 5000₹, 5000₹ total deducted 10250 ₹, and this person phone number is switched off.please help me .for my money refund.this fraud with me.i am complaint Icici bank but not solution.
                Roshn kumar
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                  P
                  pkguptaanita
                  from Noida, Uttar Pradesh
                  Jan 17, 2018
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                  Address: Meerut, Uttar Pradesh, 250001

                  While adding a sum of Rs. 2400/- to Paytm Wallet on 16.01.2018 for the purpose to make payment of Electricity bill, my PNB Current A/c was debited but the amount not been added to my Paytm Wallet nor credited back to my A/c. Please see the complaint on priority.

                  Pramod Kumar Gupta
                  Mob: [protected]
                  email id ; pk.[protected]@yahoo.com
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                    B
                    Balda Mani
                    from Delhi, Delhi
                    Jan 17, 2018
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                    Address: Nalgonda, Andhra Pradesh, 508116
                    Website: PAYTMMOBILESOLUTIONS

                    Good afternoon sir

                    In the above said mail after receiving the product we will transfer money to your paytm account?

                    Still now we didnt receive any type of payment, product also delvered by 16/01/2018 by evening 6 o clock.

                    We want immediate responce on this issue and also we are ready for further law and terms issues.

                    Thanking you
                    Yours sincearly
                    Paytm customer.
                    Sir i am purchase havells premio mixer 750 w but sir long time out of stock products when sir purchase products in stock please replay my email =[protected]@gmail.com mobile [protected]
                    I paid rs 1400 to naresh phone number is [protected], but the same is not received by him from my pytm account registered with phone number [protected] as amandeep kaur in pytm company. Nor the amount is refund to my account nor transferred to naresh account as shown in pytm aap. The transaction id of transfer is [protected]. thanks and regard
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                      M
                      Mohamed Javeed Z
                      from Chennimalai, Tamil Nadu
                      Jan 17, 2018
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                      Address: Chennai, Tamil Nadu, 600019
                      Website: paytm

                      Good morning my self mohamed javeed am using patym past one years today morining when am try to login ma account otp not received apart from otp am received all normal msg of paytm and i called customer care two times regarding about this problem but i did not get much information am standing in medical shop tp pay bill via patym they did not resolve this case so iam going file a legal complaint regarding about this
                      On dated 01-12-17 my axis account debited with Rs. 4787(Transaction No-ECOM PUR/PAYTMWEB/NOIDA/011217/02:14). kindly take the necessary action to refund the same.

                      i'm complaining about am not receive my otp - Comment #2976955 - Image #0
                      [protected] movie tickets cancel but refund not received today... Please transfer my a/c ...Paytm id-[protected]
                      Trangation id -[protected]
                      My paytm mobile no is [protected] .and m not able to login my paytm account. Coz I forget my paytm password but when I clicked on forget password then nothing done from ur side. My paytm balance was 600 plz help to get my balance back..thank u in advance.
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                        D
                        DeeMandala
                        from Mumbai, Maharashtra
                        Jan 17, 2018
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                        Address: 500025

                        Hello team,

                        I paid from paytm in a shopping site and i returned few items and the money was refunded to paytm but it does not refelect in my paytm wallet.

                        Paytm wallet is still not filled with the refunded amount.

                        In the screenshot i have the transaction id mentioned.

                        Other details are also mentioned in screenshot kindly help me in getting back my money into my wallet.

                        Kindly help me resolve this

                        Regards,
                        Deepa
                        +1 photos
                        Hello sir! Ticket has not booked but Rs295 balance debited from my account via podium bank
                        Transaction Id:[protected]
                        Train No:15204
                        from Lao to Map
                        Assn Ali age24
                        date:11January 2018
                        arctic has refunded my pimento but not credited yet my account
                        please refund balance
                        My irctc ticket cancelation amount not added sir kindly added me my bank account.
                        My irctc user id: sagshingne

                        Irctc website shoes that they have refunded my amount of 2300 by paytmsdk.

                        refund amount not processed into paytm wallet - Comment #2977137 - Image #0
                        I have recharged my jio no through paytm...whereas my bank balance has been debited but i have not got recharge balance in my jio number...and paytm account is also not showing any details about that... Kindly solve the issue as soon as possible..

                        refund amount not processed into paytm wallet - Comment #2977147 - Image #0
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                          Akashak009
                          from Mahabubabad,telangana, Andhra Pradesh
                          Jan 16, 2018
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                          Website: www.paytm.com

                          Sir, my rs 644 were stuck in a wallet to bank transactions and showing as request pending, but I didn't get refund to my wallet yet, so please sir, refund my money quickly.
                          My paytm a/c no is [protected]
                          And wallet transaction id is [protected],
                          Below I shared a screenshot regarding the transaction.
                          I emailed to [protected]@paytm.com, but they just sent a token number, but they didn't say anything about problem and about solution,
                          I aslo shared email screenshot.
                          +2 photos
                          Hi Sir,
                          Yesterday i sent INR 4000 to wrong person [protected] in paytm.
                          Please revert back my money to my account [protected].

                          Regards,
                          Ramakrishnan.V
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                            A
                            av203
                            from Nagaur, Rajasthan
                            Jan 16, 2018
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                            Address: 331506

                            Sir i bought acer aspire 5 from paytm with order id [protected]. i received a faulty piece as i was facing screen flickering and lagging issues. so i requested a return and sent the laptop by indiapost(tracking id - ER[protected]IN).i aware paytm about it and sent them tracking id. the product got delivered on 4th of jan but return was not shipped by the seller. he was refusing that he didn't received the product. i tried calling and texting paytm but didn't
                            got any response from 8 days. yesterday i got a call from seller that he received that product. he asked me contact paytm. i tried but didn't get any response. its very disappointing sir i lost my faith on paytm. I'm a regular customer of paytm. pleade find a way for me. provide me my refund.
                            +7 photos
                            6000 RS money is deducted from my account but it is not added to my paytm wallet and it is done by me on January 3rd..till today my paytm wallet is 0 and there is refund in my bank account..so please resolve this issue

                            replacement not received - Comment #2977074 - Image #0
                            Sir /mam
                            I parmod sharma pay to electricbill and pay bill seeing to procesing under and my debit card account to bill detected.
                            Bill order no [protected]
                            And DC transaction no [protected]

                            Regards and thanks
                            Parmod sharma

                            replacement not received - Comment #2977145 - Image #0
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                              R
                              Rajeevn12345
                              from Pune, Maharashtra
                              Jan 16, 2018
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                              Address: 411044

                              My paytm app has initiated a fraudulent renewal of subscription to woo app for a amount of 900rs without my permission. I have raised my concern with paytm, haven't received a positive reply so far. Further i'm not allowed to unsubscribe payment to woo app in my paytm app menu. Next deduction due is on 23/01/2018. I wonder how can paytm initiate a payment without my consent.
                              +1 photos
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                                F
                                f825usd
                                from Indore, Madhya Pradesh
                                Jan 16, 2018
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                                Website: paytm.com

                                Money deducted from account not given to paytm wallet and didn't get the money back in the account. Didn't get response from the paytm coustmer care. Query reference number is, 41778604 i have tried mt best to contact to coustmer care but unable to contact them. Message the paytm care but no one replied to me. I send them the bank statement and the screenshot of the transaction made through upi but they didn't respond to me. I m being cheated by paytm they are not returning my money.
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                                  G
                                  Giri Babu AG
                                  from Hyderabad, Telangana
                                  Jan 16, 2018
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                                  On 11th january 2018, tried to book train tickets by paying from hdfc netbanking through paytm gateway. The transaction got failed stating due to internal error and an amount of rs.5025/- got debited from my account.in irctc website the status is refunded with id [protected] on 13th january, 2018 to paytm. But the amount was not yet credited to my hdfc account by paytm.
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                                    E
                                    Ernie
                                    Jan 15, 2018
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                                    Dear all,

                                    This is in reference to the offers given for paytm. I been a first time user, lured through the BIJLI Promocode. I under went the process and transfered Rs 1250/- and paid the bill for reliance energy for Rs 1080/-.
                                    However whilst highlighting the account code it showed the option for fast track payment, thinking that the payment will lead me to a promocode, it has benefitted PAYTM. Gaining a trap for customers lke me. In short the Fast track was a bait for them to avoid the promocode.
                                    After repeated explaination they revert with the below mail reply. Not understanding cx plight...
                                    This reply clearly shows that the cx is explaining and they reply with their standard mail reply as per company policy... Pathetic Customer Services.

                                    Regards
                                    Ernest
                                    As We had already informed you earlier, We understand that, you are still awaiting for the cash back against promo code offer. However, our system shows that no promo code has been applied against the order ID [protected]. Our systems do not support a feature to apply a promo code once the order has been placed. Hence, we cannot apply this offer to the order now
                                    Jan 19, 2018
                                    Updated by Ernie
                                    Dear All,

                                    This is a perfect example of pathetic cx service. This looks like a computer generated response.
                                    With the Customer satisfaction rating as seen below

                                    Complaints 15236
                                    Pending 0
                                    Resolved 644

                                    What is cx service, its like understanding what a cx is highlighting is to the company is a feedback reflecting the shortcoming and developments needed.
                                    open blunt response given to the resolution leads to the downfall and permanent dissatisfaction.

                                    Regards
                                    ernest
                                    Jan 29, 2018
                                    Updated by Ernie
                                    Dear All,

                                    I have never seen a pathetic customer service provided, wherein they are not reverting a proper solution.
                                    I will have to escalate it further.

                                    Regards
                                    Ernest
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                                      A
                                      Akshay Muddamwar
                                      from Pathardi, Maharashtra
                                      Jan 15, 2018
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                                      I was booking travel ticket for me from pune to hyderabad but transaction showed failed and money deducted from my bank acc & i didn't got any notification of it at my paytm app & also i didn't got money back to my wallet n bank, but i got massage to my num of deducting money. So i will give u screenshot of it i hope my pblm will resolve to get money back otherwise i ll go to the police.
                                      +1 photos
                                      I have paid my EMI on Jan'18 of Rs.2650/-(Rs. 400/- Bounce Charges) on 06-Jan-2018...& the Capital first had swiped on 09-Jan-2018 for 2250/-...
                                      Request you to refund my Amount of Rs.2650/- ASAP...

                                      debited rs 713 from my bank but transaction showed failed & at paytm app no any notification - Comment #2974516 - Image #0
                                      I was book online ticket via IRCTC I pay threw my pay Tm wallet I. I contact to pay Tm customer service they answers that they are already send deduct amount to your bank but in my account payment was not credited till now.
                                      So please check what was the problem.

                                      Thanks
                                      Anjali Rai
                                      Account no:[protected]
                                      I have booked my ticket on 28dec2017 and cancelled on 31dec2017 but haven't got the refund deposited into my account .so please look forward for it. REFUND ID:- [protected]
                                      SIR MERA PAYTM NU [protected] HAI MAINE 08:23:04 AM[protected] KO APANE PAYTM SE 2000 RUPYE APANE BANK ME TRANSFER KIYA THA JO AB TAK BANK ACOUNT ME NAHI PAHUCHA HAI

                                      Transferred to Bank AccountIMPS reference number: nullPaytm Cash Txn ID [protected][protected]:23:04 AM STATUS PENDING DIKHA RAHA HAI
                                      SIR ISKO JALDI SAHI KARA DIJIYE
                                      Dear sir,
                                      i requested u to pls give me some solution i m going out for last 23 months when i came back open my account i saw that the transiction was held u may contact me to email [protected]@gmail.com
                                      I haven't still received my product FAUSTO black men's casual loafers
                                      which i placed my order on 24 dec 2017
                                      details of my order
                                      order no: [protected]
                                      item sold and shipped by FASHOS snew delhi, delhi
                                      please resolve my issue at the earliest if not possible please cancel my order and just return my amount
                                      anticipating an early reply
                                      Today, 8 Jan 2018 at around 10 in morning I did transfer to a bank account of Bank of India. But it does not deposited to the account and got deduction from my paytm wallet. Please take a look as soon as possible
                                      It's so urgent.
                                      I'm sure sir u'll do the needful

                                      .

                                      .
                                      I have payed my recharge through paytm but it is not successful and i do not
                                      get my money back . i hope u will response on this transaction id:[protected]
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                                        A
                                        ashishsoet
                                        from Delhi, Delhi
                                        Jan 15, 2018
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                                        Address: New Delhi, Delhi, 110068

                                        I tried for an transaction to indraprastha gas at 7.00 pm on january 14 2018. The balance in my wallet paytm was 646 around. The transaction failed. After that wallet balance was zero. Passbook is not appearing at paytm app.
                                        I tried on customer care number but i did not find my problem listed there. I did not find any option for talking to executive.
                                        I have sent my money from paytm to bank. However the same is not reflecting in my bank account but deducted from paytm account and transaction is pending since 11 hour.. plz resolve this.

                                        passbook not visible and wallet showing zero balance - Comment #2974548 - Image #0
                                        My mobile no is: [protected]
                                        Amount deducted from paytm but did not receive in my bank.
                                        Transaction id is: [protected]
                                        I have changed my mobile number, i am trying by many ways but a poorest support from paytm. my old no. is [protected] and new no, is [protected].

                                        i think paytm dont want top support so that the customer should leave the paytm and the money. is this your idea?
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