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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025

Complaints 20048

Resolved

1743

Unresolved

18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 242

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Address: Mahbubnagar, Andhra Pradesh, 509103

Website: PAY TM to Transferred to bank account problem

Sir please requested, paytm to amount transferred bank account but not transferred in account.

Imps reference number :[protected]
Paytm cash txn id [protected]
Date[protected] time -07:31:38 pm
Amount - 500/- rupees

Imps reference number :[protected]
Paytm cash txn id -[protected]
Date[protected] time -10:18:52 am
Amount - 500/- rupees

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A

Anju C K

from Mumbai, Maharashtra

Jan 18, 2018

Hi,
I have placed an order recently by Dec 30 and I got a message that the order will be delivered by Jan 10th. Today is Jan 12th. They didn't delivered it till now. Very much disappointed.
Going to cancel the order.
Not going to place another order via Paytm again.

B

Bhalchandra Jadhav

from Pune, Maharashtra

Jan 18, 2018

Sir, I had sended money twice on 11/1/18 of I'd no-[protected] (9:27am)-100rupees & I'd no- [protected](9:26am)-106 rupees to my PMC bank but my transition show failed & money of rupees 206 also deducted from my paytm wallet, so I requesting you please solve my problem.

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Address: 560102

I've booked bike in Paytm Mall, my order number: [protected]. There's is no proper information on the page, They said after placing the order dealer will contact within 48 hours, but nobody contacted till now.. It's more than 4 days. I've contacted Paytm customer care to cancel my order, they are not cancelling my order.

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On cancellation of ticket booked on 03.01.18 for journey date 04.01.18 in train (1286) pnr no. [protected] from can to mas, transaction id [protected], irctc is showing that rupees 1775 has been refunded to bank paytmsdk (Cancellation/refund id[protected]). But the amount has not been credited to my bank account yet. Refund date is showing as per irctc 05-01.2018. Let me know the reason for this inconvenience.

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Address: Mumbai City, Maharashtra, 400053

I had ordered a wildhorn leather sling bag worth rs. 1750 from paytm through a seller called royster callus. The product came on time but the product which i had received was a damaged one. The next day itself i had put a return request, the request was accepted and after a week i got a message saying the return request has been cancelled. I messaged paytm team and they asked me to put return request again. I did the same. After a couple of days my return request was rejected again. I have informed paytm team that my return request is being rejected again and again by the seller.

I am so disappointed that they are sending a damaged product and not accepting the return request. Is this the way u make business. It was just a waste of money and time. I will never recommend anyone to buy products from paytm.

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F

Funn Masti

from Dimapur, Assam

Jan 18, 2018

Hello sir! Ticket has not booked by irctc rail connect app but Rs 295 balance debited from my account via paytm bank
Transaction Id:[protected]
Train No:15204
from Lok to Mfp
Ahsan Ali age 24
date:11January 2018
irctic has refunded my pement but not credited yet my account
please refund balanc

D

dhirajnayan

from Noida, Uttar Pradesh

Jan 18, 2018

Sir i have recharge jio no [protected] rs 349 through paytm on 12 jan 2018 not successful but my rs 349 has been debt debt transaction ref no IGACSDRZQ9 sbi net banking
paytm order no [protected]

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Address: Visakhapatnam, Andhra Pradesh, 530029

Website: Www.Paytm.com

I have bought a new sim 9months back... Am trying to sign in to paytm.com... But its is showing already account exists... So i tried to login but it is showing your account was temporarily blocked... How can i access to my nmbr... I made this number as my permanent number... But am not able to use paytm account, paytm payments bank... And the number was [protected]. Please respond to my issue as soon as possible

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M

Medha Tayal

from Noida, Uttar Pradesh

Jan 18, 2018

This is to inform you that I had transferred money from paytm to other persons paytm number but they had not received the same. Nor it is returned in my account . And nobody is giving or resolving my issue

D

dhirajnayan

from Noida, Uttar Pradesh

Jan 18, 2018

Sir i have recharge jio no [protected] rs 349 through paytm on 12 jan 2018 not successful but my rs 349 has been debt debt transaction ref no IGACSDRZQ9 sbi net banking
paytm order no [protected]
please return my 349rs

A

Ananta Patra

from Kolkata, West Bengal

Jan 18, 2018

I have recharge jio number on 11.01.2018, I have using code (GRAB30) RS 13/- cashback was received but i am recharge through paytm payments bank Savings account 50/- additional cashback not received order no. [protected]
Txn. No [protected] . Plz resoved this problam asap.

phn no. [protected]

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I faced an issue regarding my grand dad’s card being used for a paytm purchase as shown on his credit card worth 20, 000 rupees but i have been struggling to get details of what the amount was used to pay for. It’s been more than 18 days and their customer care just doesn’t respond. There is no way to dial helpline on behalf of someone who doesn’t have a paytm account. The customer care responded twice in these 18 days with one response about a transaction worth 1699 and completely chose to ignore giving me details of the remaining 18k rupees. Haven’t encountered a more unprofessional customer care.

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Website: paytm.com

I was very big customer of paytm from last 3 years. But recently i feel that paytm don't care about their loyal and regular customer. Because when i purchased a product through debit card and after delivery i return the product due to poor quality. (Order no-[protected]) paytm has refund my money to paytm wallet. After that a option has given in the wallet that click on "return to bank". After clicking on this return to bank option my money transfer status showing "request pending" continuously from last 17 days & till now. (Transaction id-[protected]) regarding this issue i have already 7 times contacted to paytm customer care and every time they suggested that please keep patience for some time. I have already raise a complaint regarding this issue on paytm. I want to refund my money back to my bank account immediately otherwise i have to go to consumer court.
Gangadhar panday

Jan 25, 2018

Complaint marked as Resolved

Today's, after 24 days finally i have received my money back to my bank account. Great job by Paytm customer care support. It's late but OK. Thanks to Paytm customer care team and Consumercomplaint.in also. Regards Gangadhar Panday

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Address: Satara, Maharashtra, 415002

I have my savings account in bank of maharashtra and i'm suffering from unauthorized transactions with my savings account of amount around ₹ 36, 000/- and which i didn't made.
Following are transaction id i found in my banks.
1. 218923
2. 70015490
Above are the transaction id i found in my bank with consulting bank manager.
I'm reporting my complaint in police station tomorrow.
I need to know where and when my money was transacted with given paytm id and with which number.
Kindly help me to solve this my problem.
My email address is "[protected]@gmail.com".
Waiting for your reply and action.

Regarding.
Priyanka kudale.

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I have an account in paytm which is being blocked by them and they are not unblocking the account. I have the account wide number [protected]. I am unable to reach the customer care, I dont expect this from a reputed company. Kindly help as this is impacting my business negatively and I wont be able to recommend PayTM to my customers.

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Address: Nagpur, Maharashtra, 440022

Refund not credited
I have booked a ticket and paid using my debit card, the payment gateway was patmag. Then I cancelled the ticket and its showing refunded but I have not got the money till now. Please have a look below for further info.

Transaction ID : [protected]
RefundID : [protected]
Refunded Date : 13-Jan-2018

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Address: 110019

Website: www.paytm.com

I wrongly sent 1300rs to someone who wasn't using Paytm. The person is saying that he doesn't use it and he doesn't even know how to download it so he can't help me. Now, Paytm people are not returning my money. They are not even ready to entertain my request properly. My money is blocked with Paytm and this has happened before also. I want my money back. I don't know why don't they themselves send us the money back if it has not gone to some other user. This is a way by which they keep on generating their income by someone else's money.

Jan 17, 2018

Updated by Rashi Gera Transaction id is [protected]

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Address: 455001

Website: www.naukrisoluaton.co.in

Dear sir,
this fraud to me my account total debited 10250 rs my account paytm through today 17.01.2017, help me.my account no icici[protected], today fraud.today call me one phone number [protected], he is tell me your selection singrauli as san ultra mega power project.registration fees this situation 250 ₹.i submit 250 ₹.but my account debited 250 ₹, and again 5000₹, 5000₹ total deducted 10250 ₹, and this person phone number is switched off.please help me .for my money refund.this fraud with me.i am complaint Icici bank but not solution.
Roshn kumar

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Address: Meerut, Uttar Pradesh, 250001

While adding a sum of Rs. 2400/- to Paytm Wallet on 16.01.2018 for the purpose to make payment of Electricity bill, my PNB Current A/c was debited but the amount not been added to my Paytm Wallet nor credited back to my A/c. Please see the complaint on priority.

Pramod Kumar Gupta
Mob: [protected]
email id ; pk.[protected]@yahoo.com

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Address: Nalgonda, Andhra Pradesh, 508116

Website: PAYTMMOBILESOLUTIONS

Good afternoon sir

In the above said mail after receiving the product we will transfer money to your paytm account?

Still now we didnt receive any type of payment, product also delvered by 16/01/2018 by evening 6 o clock.

We want immediate responce on this issue and also we are ready for further law and terms issues.

Thanking you
Yours sincearly
Paytm customer.

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A

ashok aloria

from Gwalior, Madhya Pradesh

Jan 17, 2018

Sir i am purchase havells premio mixer 750 w but sir long time out of stock products when sir purchase products in stock please replay my email =[protected]@gmail.com mobile [protected]

N

Navdeephanspal Singh

from Panipat, Haryana

Jan 17, 2018

I paid rs 1400 to naresh phone number is [protected], but the same is not received by him from my pytm account registered with phone number [protected] as amandeep kaur in pytm company. Nor the amount is refund to my account nor transferred to naresh account as shown in pytm aap. The transaction id of transfer is [protected]. thanks and regard

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Address: Chennai, Tamil Nadu, 600019

Website: paytm

Good morning my self mohamed javeed am using patym past one years today morining when am try to login ma account otp not received apart from otp am received all normal msg of paytm and i called customer care two times regarding about this problem but i did not get much information am standing in medical shop tp pay bill via patym they did not resolve this case so iam going file a legal complaint regarding about this

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V

vickeypriya

from Ahmadpur, West Bengal

Jan 17, 2018

On dated 01-12-17 my axis account debited with Rs. 4787(Transaction No-ECOM PUR/PAYTMWEB/NOIDA/011217/02:14). kindly take the necessary action to refund the same.

M

Mo Sajid Khatri

from Darbhanga, Bihar

Jan 17, 2018

[protected] movie tickets cancel but refund not received today... Please transfer my a/c ...Paytm id-[protected]
Trangation id -[protected]

J

Jha Thakkar Kamy

from Anjar, Gujarat

Jan 17, 2018

My paytm mobile no is [protected] .and m not able to login my paytm account. Coz I forget my paytm password but when I clicked on forget password then nothing done from ur side. My paytm balance was 600 plz help to get my balance back..thank u in advance.

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Address: 500025

Hello team,

I paid from paytm in a shopping site and i returned few items and the money was refunded to paytm but it does not refelect in my paytm wallet.

Paytm wallet is still not filled with the refunded amount.

In the screenshot i have the transaction id mentioned.

Other details are also mentioned in screenshot kindly help me in getting back my money into my wallet.

Kindly help me resolve this

Regards,
Deepa

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F

Funn Masti

from Dimapur, Assam

Jan 17, 2018

Hello sir! Ticket has not booked but Rs295 balance debited from my account via podium bank
Transaction Id:[protected]
Train No:15204
from Lao to Map
Assn Ali age24
date:11January 2018
arctic has refunded my pimento but not credited yet my account
please refund balance

S

sagshingne

from Chennai, Tamil Nadu

Jan 17, 2018

My irctc ticket cancelation amount not added sir kindly added me my bank account.
My irctc user id: sagshingne

Irctc website shoes that they have refunded my amount of 2300 by paytmsdk.

S

Suparna M Kar

from Badarpur, Assam

Jan 17, 2018

I have recharged my jio no through paytm...whereas my bank balance has been debited but i have not got recharge balance in my jio number...and paytm account is also not showing any details about that... Kindly solve the issue as soon as possible..

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Website: www.paytm.com

Sir, my rs 644 were stuck in a wallet to bank transactions and showing as request pending, but I didn't get refund to my wallet yet, so please sir, refund my money quickly.
My paytm a/c no is [protected]
And wallet transaction id is [protected],
Below I shared a screenshot regarding the transaction.
I emailed to [protected]@paytm.com, but they just sent a token number, but they didn't say anything about problem and about solution,
I aslo shared email screenshot.

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R

Ramakrishnan Venkatesan

from Delhi, Delhi

Jan 17, 2018

Hi Sir,
Yesterday i sent INR 4000 to wrong person [protected] in paytm.
Please revert back my money to my account [protected].

Regards,
Ramakrishnan.V

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Address: 331506

Sir i bought acer aspire 5 from paytm with order id [protected]. i received a faulty piece as i was facing screen flickering and lagging issues. so i requested a return and sent the laptop by indiapost(tracking id - ER[protected]IN).i aware paytm about it and sent them tracking id. the product got delivered on 4th of jan but return was not shipped by the seller. he was refusing that he didn't received the product. i tried calling and texting paytm but didn't
got any response from 8 days. yesterday i got a call from seller that he received that product. he asked me contact paytm. i tried but didn't get any response. its very disappointing sir i lost my faith on paytm. I'm a regular customer of paytm. pleade find a way for me. provide me my refund.

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H

Harsha Yeluri

from Hyderabad, Telangana

Jan 17, 2018

6000 RS money is deducted from my account but it is not added to my paytm wallet and it is done by me on January 3rd..till today my paytm wallet is 0 and there is refund in my bank account..so please resolve this issue

S

Sateesh Maurya

from Pune, Maharashtra

Jan 17, 2018

Sir /mam
I parmod sharma pay to electricbill and pay bill seeing to procesing under and my debit card account to bill detected.
Bill order no [protected]
And DC transaction no [protected]

Regards and thanks
Parmod sharma

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Address: 411044

My paytm app has initiated a fraudulent renewal of subscription to woo app for a amount of 900rs without my permission. I have raised my concern with paytm, haven't received a positive reply so far. Further i'm not allowed to unsubscribe payment to woo app in my paytm app menu. Next deduction due is on 23/01/2018. I wonder how can paytm initiate a payment without my consent.

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Website: paytm.com

Money deducted from account not given to paytm wallet and didn't get the money back in the account. Didn't get response from the paytm coustmer care. Query reference number is, 41778604 i have tried mt best to contact to coustmer care but unable to contact them. Message the paytm care but no one replied to me. I send them the bank statement and the screenshot of the transaction made through upi but they didn't respond to me. I m being cheated by paytm they are not returning my money.

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