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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025

Complaints 20048

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1743

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18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 263

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Address: New Delhi, Delhi, 122001

Website: paytm.com/paytmwallet

Dear sir / madam,

On 25.11.17 i have transfer rs. 5000 to my friend account with transaction id:- [protected] & [protected], but due to wrong number it was transferred to some other account, i noticed the same in next 15 min and i complained to paytm executives (Complaint no:[protected] about the same issue, then they confirmed that the amount available in the same account and they promised that their backup team will check and do the reversal of the same, now after 1 day i. E., on 26.11.17 i received am mail from them stating that reversal is not possible and i need to complain to police and now they are not responding my mails also, please do the needful as if this type mistake happen in bank then we are having a option of reversal, paytm is advertising as bank and not supporting when the help is required, please do the needful required.

Regards,

Prathap reddy. N
[protected]

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Address: Saharanpur, Uttar Pradesh, 247554

Website: [email protected]

Transaction receipt
Orderno. [protected]
My recharge number is [protected]

My recharge is 448 my operator airtel[protected]:58pm my recharge not successful. Please reply this problam my email id is [protected]@gmail.com & [protected]@gmail.com.

Regards
Rahul kapil
[protected]
Virendra sharma
[protected]

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Address: Chennai, Tamil Nadu, 600096

Website: Paytm

Hello paytm!
I have a doubt.
Foodie section - chennai city- kfc offers
Which the paytm offered up to 100% cash back but in t&c it shows like these

Max cash back rs:60 with min transaction :rs100 which means
For instance: if i will buy any item at the cost of rs:100 i would get 60 rs cash back which means 60% cash back so want would be the reason to mention there as upto % 100 cash back and the cash back is only applicable for max two transactions that too not satiated the above up to 100% cash back
Let me know it in detail
Thank u

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Address: New Delhi, Delhi, 110085

Website: [email protected]

I hadbooked two ticket from irctc from new delhi to mumbai different dated and same was cancelled and contaced on paytm customerr care and they checked the amount of rs. 2630 each ticket had been received and informed me the amount will be refunded into your bank account but no amount has been received in my account my complaint reference[protected] and 42220829 complaint reference no.43744397. But no information has been received my till now. Kindly remit the amount into my account as you said and inform me accordingly.

Nov 27, 2017

Updated by Manish Shanker Mehra The train Tickets were cancelled on October 22.10.2017 and 24.10.2017 and the IRCTC has refunded the amount Rs. 2630 each tickets as ur paytm customer care checked and the amount of Two tickets Rs. 5260/- (Rs. 2630/- each tickets) were received but no amount has been remitted into my bank account. immediately amount transfer into my account other appropriate legal action may be taken as per legal procedure. (CDRF)
Manish Shanker Mehra Mobile No.[protected]

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Hi,

My money is not credited yet into bank yet for the gold sell order number [protected]. I have contacted several times but the issue is not resolved, i have also provided the alternate bank account details which were requested, but still the issue is not resolved. Please resolve this issue asap

Please credit the money into the following bank account.

Account number:[protected]
Name: kemisetti koti venkata krishna kishore
Ifsc code: pytm0123456

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Address: 713204

Website: Consumer Forum

What is my last balance in my wallet account balance they have blanked my wallet balance . I am asking for last one month statement. But you didn't show me I have 1500₹ in my account when did you will return my money if you will not I have to take stricked actions on this matter. My email - [protected]@gmail.com

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14 november, 2017. I made transaction through paytm to a number but money didn't receive at other end. The receiver end also did the complaint but there is no reply till now. the wallet transaction id is [protected].in paytm aop. It is showing that transaction is successful but there is no. Transfer of money and not even credited to my bank account.

Kindly help to resolve this issue.

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Address: Tonk, Rajasthan

I had booked a show through paytm on 25 nov.in kiran talkies tonk but when i reached at the time of show i came to know that show is cancelled due to some repair work going in cinema hall.
I tried to costmer care but didnt picked my call even after long wait.
I am not able to get a complain forum where i can lodge my complain.
Kindly provide me my money back that is 521.72. I m suffering much due to this irresponsible behave and poor costomer service. If dont get a satisfactory reply in some time surely go to consumer corum.

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Address: New Delhi, Delhi, 110025

I load money from upa and i did not get cashback regarding it. Which was mentioned. And they are not replying also.. Its 6 to 7 days now. But i am not getting any response. Please help me in this case. This is my 3 complaint on consumer forum, but i still did not get any help. They are making fraud. Please help me in this. My paytm number is [protected]. Please help me.

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D

DINESH MEENA MAHAR

from Jaipur, Rajasthan

Nov 27, 2017

Sir mene rajasthan police ka chalan online by paytm krwaya tha jo nhi huaa or account se debit ho gya... so pls help me
Trans.no.[protected]...
.

.
...

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Address: Gautam Buddh Nagar, Uttar Pradesh

Website: Paytm.com

I am Parit Kumar with Paytm registered mobile no. [protected].
On 25/11/2017 I transferred ₹550 by mistake on Mobile no. [protected].
The transfer I'd is [protected].the mobile no. On which I send the money is unregistered on paytm. I had also talk with him he conferm that he is not on Paytm. Even I also confirmed it by create account option on Paytm app I write his mobile number and a OTP go there on his mobile number means he is not on Paytm. If I talk to customer care they don't help me even they have policy of return of money in 48hours in case the unregister mobile number owner does not create an Paytm account.now I want refund of my money as soon as possible.

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Address: Vadodara, Gujarat, 390005

Website: money transfer through wallet system using bank accounts

Hello sir/madam,

I sent a rs1500 to a wrong number ([protected]), order no :[protected].
Now i am calling this guy he is not responding, he block my number and not replying to messages.

Actually i was sending this money to my needy brother for his tuition-fees on his number but i missed one wrong decimal and it went transferred to this wrong number[protected].
Now i contacted this guy, which he refused first then he blocked my number, i called him thousand times, he is not responding, apart from that, i am contacting him from other numbers, he is not saying anything and cancelling all my calls now. So this clearly shows he is not interested is sending money back.

Please look into it, if anything can be done, only you can help me now.

Nov 25, 2017

Abhi7621's response i want to reverse it quickly back to my account otherwise i ll charge a case

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A

Akhilesh_s

from Bengaluru, Karnataka

Nov 27, 2017

Transfer wrongly to paytm mobile who is not responding and looks like name is also fake. Tried reaching paytm customer care but they are not helping and asking to take police help. But for rs 4000 i feel going to police i will end up spending more time n money. Can you please help.

I m attaching transaction details.

A

Abhi7621

from Noida, Uttar Pradesh

Nov 27, 2017

I have done the wrong transaction of rs 2500, 2500, 2000

V

Vasu raja chennupati

from Vijayawada, Andhra Pradesh

Nov 27, 2017

Order #[protected] recharge of tatadocomo is not received to mobile .. but amount got cut from bank account. We received message from paytm that transaction is successful.

K

Kirubakaran762

from Chennai, Tamil Nadu

Nov 27, 2017

Hello sir,
I am kirubakaran, I am booking train ticket in irctc app using but transaction failed. But amount deducted my bank account. So refund amount my bank account. Transaction ID [protected]

W

Wasim Akram Wasim Akram

from Bengaluru, Karnataka

Nov 27, 2017

I got one link from paytm and I opened I tried my luck I got 10403 rs it has told 2 days my transaction ID is PAYTM 635279MH69 pls check the status and give me amount as soon as possible

A

abhimanyu.sharma

from Ahmedabad, Gujarat

Dec 7, 2017

Paytm is hopeless.
They sent me a email...saying they spoke to they guy who received your money, "he said it was on mutual consent."
what nonsense is this, i dont even know this guy... looks like some illiterate who cant even formulate a single word of English ...not even hindi(very sad) ... like a poor villager.

i am helpless now, from all the ends.

Consumer Court, please help me on this, need your actions to bring back my hard-earned money.

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Website: paytm

Hi paytm,

I entered an amount of 27oct17 where i added 170 and total amount added was 420 into my wallet, however when i was paying it gave me showed me to re-logg in and i could not remembered my login however when i re-entered it showed zero balance. I guess this time i was entered through my phone number but generally i entered with my email id. Kindly check the matter. I had also mailed this query to paytm on [protected]@paytm.com. No reply..
This is the first app which has gone heywire with the payment made. The transaction id for that was [protected]. Kindly check into the matter there is a serious techical error which has erupted. Rbi should suspend their licences no proper technical team in place.

Nov 24, 2017

karim velani's response 138 is of no usefull they are saying to send email at [protected]@gmail.com at which no one replies at all

Nov 25, 2017

Prasanna Kumar GC's response Pls refund soon

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S

Srikanth kranthi

from Chirala, Andhra Pradesh

Nov 27, 2017

I want my Paytm cash which I had won in the mega cash

P

Prasanna Kumar GC

from Bengaluru, Karnataka

Nov 27, 2017

Order No [protected] it is not still delivered, I'm cancel that product but still pending pls do complete this process

K

karim velani

from Mumbai, Maharashtra

Nov 27, 2017

Hi

Kindly check as amount got debited but pass didnot got renew. Today is last day for pass. Kindly check and revert asap.

Also ur number 138 is never contactable no one answrs ever.

Registed number - [protected]

Regards

Karim

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Address: Mumbai City, Maharashtra, 400701

Dear team,

I ordered one blazer from paytm app on 02/11/2017. The assured delivery date was 17/11/2017. Now they did not deliver till date. When i call them now, they tell me no date can be assured and the same is international order so it cannot be canceled too. The customer care is pathetic, they are not helpful at all. They just keep on telling me the same thing everytime. I need my money back. My order number is - [protected]

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A

aaif

from Mysore, Karnataka

Nov 27, 2017

Hii I was purchased LG Led TV from Girias 18 November 2017 order number is
[protected]
paytm price in RS 25240 But paytm cash back of Rs 2524 Still not received please do the needful.

Regards
Asif
[protected]

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I am trying to reset my password in paytm...i am able to hear only the robotic voice ...inspite of trying so sooo many days...i didnot receive any link to reset the password...paytm has to look ito this issue as soon as possible...
i tried to contact a paytm person but unable to do so...please have a proper system ...the system is unable to even reset a password..

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S

Santosh Chavhan

from Addanki, Andhra Pradesh

Nov 27, 2017

My name is Santosh Kumar Chavhan some one use my credit card on Paytm amount 2729in noida.this is a fraud transaction.plz take action immediately.and refund my amount in my credit card

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Address: Ajmer, Rajasthan

Maine 16 Nov ko tatasky ka recharge kiya tha paytm se to O let huaa is bare me Maine paytm costomsr care se bat kiya to usne psytm wallet account kholne ke liye bola aur mera debit card ka pura detail liya uske bad usne mera 5000rs debit kar diya aur Abhi tak return nahi kar raha hai kabhi 2din, kabhi 5din bol raha hai uska name Vijay Sharma, mob no. [protected]

Nov 25, 2017

Updated by Sukram Koli Vijay Sharma ne mera money debit card de debit kiya hai

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Tata Sky Customer Care

from Hyderabad, Telangana

Nov 29, 2017

Hi, allow us to look further into your concern. Kindly share us your RMN/Subs ID for further assistance ^Rohit

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Address: New Delhi, Delhi, 110062

Website: www.paytm.com

Paytm offers for a money jackpot and says about to send this message to whatsapp as to 10-20 groups or individual. Then i got 10452 in jackpot no money transferred to my paytm wallet.
I will not tolerate this type of cheating from this indian app. I am supporter of make in india. This is a shameful and unbelievable offer from paytm if i don't get immediate action i'll make paytm's bad image on all social media sites...in compensation i want my offer price with 10000 more for wastage of my time and mobile data

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Website: paytmmall.com

Recently i had ordered parachute ayurvedic in paytm mall and online mrp displayed as 120. But after receiving product its mrp is rs49.
I have tried to reach customer care multiple time, they were never responded. I had also sent request to through chat, but they were keep on asking photo of product and invoice, i had shared with them multiple times, but no solution.

So, now i noticed that they have deleted all my complaints and i am unable to chat with them as well.
Moreover paytm mall customer care number "[protected]" is not toll free and every time i call them they use to charge.

Appreciate if you can look-into it and solve the issue.
Looking forward to hearing from you soon.

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Address: Ludhiana, Punjab

Website: Indian consumer complaints

Respected sir,
This is to inform you that the payment of rupees 18800 which was debited from my bank account as ca registration fees on 17th of july 2017. As per my bank statement it was credited to ecom 76606 paytm mobile solutions account. I really don't want to go for that registration. Please kindly ensure the refund of money in my bank account at the earliest possible. I shall be really thankful to you.
With deep regards,
Navpreet kaur /daughter of
Davinder kumar

Nov 25, 2017

Updated by Preeti Kanda Please give me an immediate response and solve it

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Address: Jammu, Jammu and Kashmir, 180012

Dear team, after making so many complaints i am not get refund for invalid gift voucher sold by you. Requesting again for the refund. Your pin code is wrong and found invalid. Screen shot of big bazar counter already shared. Clearly state the reason of on acceptance as invalid (Gvs are invalid). Again you are providing us same deal code with pin and forcing us to revisit the big bazar. Sorry paytm but i will not go there. Already feel embarrassed.

Need refund in wallet.

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Address: 333031

Website: www.Paytm.com

I have made online payment of insurance premium through paytm on 11/11/2017 as per website the payment was successful but few days when i checked with insurance company the such amount has not been credited. So question is where the amount been left. Even at paytm no dedicated help line no there to make call or talk them. Only through chat but i have sent many messages to them and they even don't bother to make any comments. Kindly help me to sort this issue as i have lost my 17000 bill attached herewith for ref. But one thing for sure never i do online such hefty amount purchase or payment through online.. You can check paytm query ref no 43656198 for my side query
My order no is [protected]

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