Claimed

PayTM Mobile Solutions Complaints & Reviews

www.paytm.com

1

Updated: Apr 23, 2025

Complaints 20044

Resolved

1743

Unresolved

18301

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to PayTM Mobile Solutions

Having problems with PayTM Mobile Solutions?

File a complaint and get it resolved by PayTM Mobile Solutions customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PayTM Mobile Solutions

PayTM Mobile Solutions reviews & complaints page 267

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Jaipur, Rajasthan, 302003

Website: Paytm

Hi team,

I have transferred 50000/- in emitra through paytm from my card but

Amount of rs 50000/- has been deducted from my card & not received in emitra order id[protected].

I have received an email from paytm stating that "your bank just confirmed a successful payment of rs.50000.0 on paytm against order id[protected]. We will refund your money in case the order is cancelled."

Attaching snapshot of email received from paytm.

request you to please refund the amount in card or add the money in my paytm wallet.

Regards,
Arihant jain
[protected]

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 495677

2 days back i tried to order with dominozs bt it was falied and suddenly today i saw that amount was deducted frok. My account
So plzz make back return my amount or else i wnat file a complaint against paytm in consumer forum
Everytime these happens with paytm so ppzzz solve my problem bcoz i want to take any headace more
It will a big issue i[censored] wont solve my problem so better solve it

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Purba Medinipur, West Bengal

I recently made a transaction of 2257 on 18 th november on paytm wallet. The amount was debited and the bill status is still processing. Please help me neither the transaction failed nor refunfed.
Order id:[protected]
I made an issue on paytm support but they did not give me satisfied answer.
My paytm mobile number:[protected]
Please help me what to do to get the refund or to do the transaction successful. My electric connection will be stopped if i did niloy give the bill and i have no money to pay again. Please do quick so that my issue soon get resolved. Paytm is a trusted company. So i believe in paytm but they cheat me.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bardhaman, West Bengal, 713206

Website: paytmmall.com

I ordered macbook through paytm mall for rs 57768 on 12 october out of that i paid 56755.98 through icici credit card. I cancelled the order that i got all amount to my paytm wallet. The money paid by credit card should go to bank. I called them almost 20 times spending more than 45 minutes each time to get my money back. They are not returning my money.
There is an option in paytm app "pay to bank" firstly it was showing that payment is processed and not whenever i am clicking paytm app is getting hanged.
Each time i am calling them, they are saying that it will be done but when i am not sure.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 147001

I ordered pizza from domnios app and i paid via paytm wallet.
1st app showed payment failed, tap to retry. I paid again via paytm and same thing happened. There is no transaction sms or message from paytm
But the payment got deducted twice from my paytm account and order not placed for even 1 time. My transaction ids are:
Jpt[protected]
Jpt[protected]
I need my refund of rs. 1152 /- as soon as possible

Gmail - attitude. [protected]@gmail.com

About payment

Billdeskfood1 order
#jpt[protected]
Paytm cash txn id[protected]
[protected]:30:14 pm

Paid for orderbilldeskfood1 order
#jpt[protected]
Paytm cash txn id[protected]
[protected]:25:16 pm

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 500009

Website: Paytm mall

I have ordered reebok shoes from paytm mall order id [protected]. And i got different color so i requested return selecting the option as (Quality issue) when return pickup person came he told he will not accept return because it is different color you should have select the issue as (Wrong product) and he left. So i called paytm customer care they said they have raised a ticket and problem will be solved shortly and i will receive a mail or message but its been two days till now i have not received and message. Please reshedule the pickup. My mobile number is: [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

I was the booked bus from pune to bangalore through gee pee travels. Bus was breakdown.
Bus service is too worst and 2 hours late as per scheduled time.

Finally we arrived in bangalore through ksrtc bus.
We spend 1050+ food 300= totally i was lossed 1350 for 3 peoples.
Even i was cancelled my hydrabad trip also. Totally 5 hours delay for the useless travels.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh

I am unable to reset my password..
When i am dialing
Given customer care no... It is coming to check the no. U have dialled...
Dat means given no. Is wrong...
Is dr any other way to change my password??
Pls help me...
This is the worst thing to spend so much of time on such a issue...
And...
The no. Provided is not available...
And.. The mails are like dis...
Though the complaint is short or big...
After all your work is to resolve our problem...
Isdr any other way to solve my password issue...??
Pls consider this issue..

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560037

Website: paytm

This is regarding by order no : [protected]. I had purchased a movie tickets from paytm since they offered cashback upto rs.200.

I had purchased the 2 tickets and made the payment using my paytm wallet. After i purchased the ticket i realized that inr 98 was deducted for 2 tickets in the name of cancellation protect. I had not checked on the option but it was automatically done by the paytm app which i did not realize until i got an order conformation.
Like me many people will might have made the same mistake. Paytm stole without even taking my consent. I called up the call center but no resolution i was said only sorry for the inconvenience our concerned department will get back to you. I have not yet got any resolution.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 110094

I tried to book a rail ticket on irctc site.. Dated 21st october 2017.. The payment was done through axis bank net banking via paytm mobile solutions... But the ticket was not booked... As irctc site shows.. But after one month passed i did not get the refund amount of rs. 1556.. The transaction details shown by my bank is as below...

Inb/[protected]/paytm mobile solutions pvt... Dated 21/10/2017

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Surguja, Chhattisgarh

Today 18.11.2017 i am booked 2 movie ticket hollywood movie (Justice league) through paytm wallet. I booked to 3.00 pm.
Paytm me movie ki detail - justice league in hindi dubbed, dikha raha tha. But jab cinema hall gaye to yeh hollywood movie english language me show hua. Jabki maine hindi dubbed msg dekhkar hi movie ko book kiya, yeh galat hai. Movie ko book to maine hindi dubbed me kiya tha paytm ke dwara. Or cinema hall me wah movie english me pradarshit huwa.
Cinema hall address - jaiswal chitra mandir, ambikapur
Paytm booking id - 034530hgvxuurn
Please my money return.

+2 photos

Nov 19, 2017

Complaint marked as Resolved

I am booked 2 movie ticket Hollywood movie (Justice League) through Paytm wallet. I booked to 3.00 pm on 18.11.2017. Paytm me movie ki detail - Justice league in hindi dubbed, dikha raha tha. but jab cinema hall gaye to yeh movie English language me show hua. jabki maine hindi dubbed msg dekhkar hi movie ko book kiya, yeh galat hai. Please refund my money. Paytm booking ID- 034530HGVXUURN My E-mail ID- [email protected] contact no.- 8770935905

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Coimbatore, Tamil Nadu, 641659

I tried to pay my order using paytm wallet the money from my account has been deducted but my order has been canceled. Even after canceling i didn't get my money back.
Message from paytm :
Your bank just confirmed a successful payment of rs.339.47 on paytm against order id [protected]. We will refund your money in case the order is cancelled. Please contact us at https://paytm.com/care if you have any queries.
My paytm number :
[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear sir,

I am ravi shankar gautam. I had some issues with icici bank debit card online payments and complaint to the bank. Some body by name rahul tripathi had called me up posing as icici bank employee and asked me share some details of my account in order to resolve issues, some of which i shared after which i got suspicious and stopped. He has made two unauthorized purchases through paytm on 18 november2017 on 3.24 and 3.25 p. M.

I am available at mobile number [protected] for verification.
Please refer to my complaint number[protected] to icici bank.

Kindly block these two purchases so that i can get my money refunded to my account.

Regards,
Ravi shankar gautam

Nov 18, 2017

Updated by GRaviShankar The two Purchase amounts are INR 1400.00 and INR 1400.00.

Regards,
Ravi Shankar Gautam

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir,
I made a transaction for my jio recharge of rs.399 through debit card via paytm. I talk to jio complain center the say the amount is refunded in 48 hours, but the amount is not refunded. So next i call them again they say we don't receive any recharge so you may contact have to contact to paytm complain center i send them mail but still the amount is not refunded. It's been 4 days till i maid the transaction.

Kindly provide a solution to me.

Regards

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700023

Hello,
My names dr qaisar raza i did a transaction of rs 5149 on 14-11-17 after a that the amount never got credited to my bank nor to paytm wallet, tried calling paytm cust care and i was asked to give transaction us which was given by paytm but they are only saying invalid id.
Now what should i do is this a fraud act,
Tried several ways to contact paytm but all on vain.
Who is responsible and who will return my money or do i forget
Plz help

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Payment for rs.200 was made through paytm to mobile operator airtel for mobile no.[protected] on 13th nov. 2017. The paytm showed the payment is successful with order no.[protected]. However still the recharge is awaited since the operator is of the view that they have not received any order from paytm. If the payment is not made the same should have been refunded by now. Pls look into this matter and refund the amount.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400080

I have purchased gold for 2 times through paytm & the scheme was that i will be getting extra gold on my purchases. But i was disappointed as i didn't received any extra gold. This is actually a cheating. So i am expecting a positive response from your end or else i have to uninstall the app from all of my family members phone including mine. Thank you.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have transaction a mobile recharge through ptm a/c from [protected] on 10/11/2017. I recharged a voda phone mobile post paid bill of [protected] rs. 500 but this was not recharge in this mobile no ([protected]) but my sbi bank a/c this amount was debited on 10/11/17 the transaction no is sbipg[protected] pl. Take necessary action back my money in my bank account or diposit the amount in my paytm wallet

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Saharanpur, Uttar Pradesh, 247001

I cancelled two tickets on 11-11-17 but i get refund of only one ticket on my paytm a/c-[protected].
Cancellation id -[protected]
Cancellation id-[protected]
The one which i recieve i-e walllet id [protected]

I want you to look in my case, and solve my problem as soon as possible
Refund amount is 275.
Thank you
[protected]@gmail.com

View replies

M

mainakkundu

from Ranaghat, West Bengal

Dec 13, 2017

I HAVE BOOKED ETICKET ON 8.12.17 BUT TRANSACTION BECAE FAILED. PLEASE TREFUND AMOUNRT RS 2000 MY TICKET DETAILS IS AS FOLLOWS:
Transaction ID: [protected] Train No./Name: 12346/SARAIGHAT EXP Date of Booking: 08-Dec-2017
Date of Journey: 20-Mar-2018 Date Of Boarding: 20-Mar-2018 Date of Arrival: 21-Mar-2018
From: GUWAHATI (GHY) To: HOWRAH JN (HWH) Boarding At: GUWAHATI (GHY)
Resv Upto: HOWRAH JN (HWH) Quota: GENERAL (GN) Class: SLEEPER CLASS (SL)
Payment Status: Payment Failed Bank Name: Credit & Debit cards / Net Banking / Wallet (Powered by Paytm) Reservation Status: Not Booked
Transaction Amount:2000.0 No. of Adults: 2 No. of Children: 2
Ticket Type:E-ticket

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bhilwara, Rajasthan, 311001

Website: paytm.com

18/11 in morning i use paytm upi to send money to my axis bank account

Frist i attempt 3080 send to my axis bank. But transaction fail due to insufficient balance. Secondly i send 3065 rs to axis bank.
But transaction fail

And also deduct amount from my axis bank

Name durgesh sukhwal
Paytm number [protected]
Email id [protected]@gmail.com

+2 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines