PayTM Mobile Solutions Complaints & Reviews

Dear sir,

This is to inform that i booked a samsung 6 kg. Fully automatic washing machine wa60m4100hy as on 27 sept. 2017 and from sanjay sales mumbai it was to be delivered on my registered address "ganga sadan, rambag campus, darbhanga-846004".

Rs. 15100.00 has been deduction been made from my bank of india account number [protected] against purchase above items. On dated 29 sept. 2017 i got a regret message from vk-ipaytm "apologies - the seller samsung plaza (Sanjay sales - mumbai) has cancelled the item samsung 6 kg. Fully automatic washing machine wa60m4100hy / (...) (...)"

From:
Vk-paytm
29/09/2017
07:50pm

You are requested, can i get back the refund of my deducted money soon.

Presently i am unable to even login my paytm id and i wish to reset my password through otp using my registered email id [protected]@gmail.com, as presently i am in oman and i can't make any phone calls from my registered mobile number [protected] only messages i can receive on it.

Thanks & regards,

Sanjeev thakur
Reg. Mob: [protected]
Earlier :[protected]

I tried to add money to my paytm wallet using bhim paytm upi platform. But the money was not credited to my wallet and deducted from my bank account. When i complained to paytm, they said that the bank informed them the transaction was unsuccessful and the deducted money would be refunded to my bank account.
But when i complained to my bank and npci (National payments corporation of india), they said that the money has been credited to the merchant's (Paytm) account into icici bank.
But paytm is not returning the money.
Transaction details are provided below: -

Name:suresh das
Transaction id:[protected]
Date & time of the transaction: 17/11/2017: 8:51am
Amount: rs-350/-
Payer bank: state bank of india (Sbi)
Payee bank:paytm wallet

Money rs 523 (19nov2017, 02.03pm), is deducted from my bank a/c (Added to paytm account paytm cash txn id [protected]-11-19 02:03:51 pm), but order not placed on merchant (Domino).
However, paytm falsely shows paid (Paid for orderbilldeskfood1 order #jpt[protected]paytm cash txn id [protected]-11-19 02:03:51 pm).
Further though the transactions are listed on paytm portal "your wallet" tab, however no such transaction is mentioned in "your orders" tab. I have attached paytm screen capture images also.
Paytm response and customer services are very bad. I will never again use paytm and also advice others never to use such bad service.

Pl refund my money back without further delay.

I recharge an airtel no-[protected], amount-Rs-349.recharge not done in my mobile no.amount paid in idea cellular.How can possible. Please return my amount Rs-349.as soon as possible.
Prakash Kumar
[protected]

Dear sir,

My order number is [protected]. I ordered this laptop on 20 nov 2017 from paytm.
Dell inspiron 7559 (Intelcore i7- 6th gen/8gb ram/1tb hdd /4gb nvidia /touch / windows10) (Black) with ms office

Which is supposed to have touch screen (15.6 inch uhd 3840*2160 truelife led backlit touch display) and instead i received a different laptop which does not have touch screen and display is also of substandard type (Which is 15.6 inch fhd 1920*1080 antiglae led backlit display). I tried contacting your costumer service number 1000 times and everytime they say "order id is wrong" i am a regular paytmmall buyer and am very disappointed with my experience. I also tried contacting the seller whose number is not working. I want my laptop to be replaced with the one i was originally promised. I have also filed a consumer court complaint and the id is 516938.
Yours

Kishor surkar

My paytm number is [protected]
And today morning at 5.30 am 300rs automatically deducted for some order but i dint order for anything by paytm in the morning and before too i dint get any issue like this
Order number is #[protected]-5619041

Wallet txn id - [protected]
Please make it sure that my money get credited back as soon as possible

Thank you paytm
Ainavally prashanth
[protected]

Since past 4 days my account is showing temporarily blocked. I had try all customar care no, maild to [protected]@paytm.com [protected]@paytm.com contact via tweeter and much more my level best. But still they doesn't replay me back nor show me the blocking reason. I have amount left on that account, some prepais order on process but i couldn't track them. They are doing mental torching to me. I totally lost my trust. Im several time cheat/fraud with me (That's some are resolved some are not) but this time they are doing too much. I just need to get back my money from my paytm account and need to closed my account from such like a big failure untrustworthy supportless system.

Dear Team Paytm

I have purchased a set of bags from Club Factory through you for Rs.2006.36
This product was sub standard and defective which was returned to Club Factory and they agreed to refund Rs. 1559.28

They say that the refund was processed on 20th Oct 2017 at time 03:35:52 with following details:
Order no- SO 5374516, Refund reason - missing, Paytm Transaction ID [protected], Payment method Paytm wallet, (I am also sending the screen shot in subsequent mail )

This amount has not reach in my Paytm wallet

As per the advise I am trying to followup at[protected] which says that I should call[protected] which ultimately ends abruptly. This is frustrating.

Why is such arrogance on the part of Paytm that on one can talk to Paytm even after continuous efforts of more than 45 days?

I have repeatedly requested for a return call but no one is bothered at Paytm such kind of highhandedness may be troubling for Paytm. Please help.

Thanks,
Vimmi Sinha

Whenever i try to login to paytm i get the error "your account is temporarily blocked for login". I tried to call the paytm customer care numer[protected]. There is no one to understand, only computer gives you set of instructions. I was told to send a message using paytm app from profile-health and support link. I have raised my concern 3 times from the app. I am not able to login to account since last 7-8 days. If it can't be unclocked, at least you can refund my wallet money via some other medium.
Mobile number - [protected]
Email - hos. [protected]@gmail.com
Details of the raised queries (Query no) with paytm are-
43703932
44023267
44092321
I could not find any way to reach paytm guys. Please look into it and help me to get it resolved

Hi
i tried booking flight from bhubaneshwar to bangalore via goibibo on 15-oct-2017 for 21-oct-2017; i made the payment of inr 5714.34 and same was deducted from my icici account but ticket was not booked and neither money was refunded back.

Checked with customer care of goibibo and they suggested to check with icici bank as there may be payment gateway failure as payment has not reached to goibibo for flight booking.

Reply from icici bank:

on mon, nov 13, 2017 at 2:02 pm, wrote:

greetings from icici bank!

according to our records the service request number sr[protected] has been
processed and forwarded to the biller paytm mobile solution on 16/10/2017.
for details, please contact the biller.

Please help in refunding the amount.

Reference no: bil/[protected]/pgmib-flight/[protected]
Amount : 5, 714.34
Date : 15/10/2017
Mobile - [protected]

Hello sir/ madam,

This is to bring your kind attention that on friday 17th november 2017at 8:30pm. I ordered a pizza from dominos website and paid through my paytm wallet but the order transaction got failed and my paytm wallet has been deducted with rs 641. I requested paytm so they said it's your merchant fault so i called merchant and they said they haven't received the amount. Trsanction id is - #jpt[protected] and my wallet transaction id is [protected].

And most important thing here is the amount is showing a debit balance when i'm seeing it in paytm wallet but it is not visible in when i'm checking "track order" of my paytm menu. Rest all transaction made is mentioned in track order. This means there is no such transaction is made of amount 641 or credited to merchant but they have deducted the amount of 641.

Please reply to my query at earliest.

Thanks,
Ankita gupta
[protected]

Dear sir, my name-pintu kumar, and my user id:[protected], email id:pintu. [protected]@gmail.com, mobile number:[protected], paytm order #[protected]paytm cash txn id [protected]-11-15 11:12:52 am
Rs 20
-
Success
Paytm_wallet
Paid for orderpaytm order #[protected]paytm cash txn id [protected]-11-15 10:54:02 am
Rs 50
-
Success
Paytm_wallet
Paid for orderpaytm order #[protected]paytm cash txn id [protected][protected]:07:43 am
Rs 448
-
Success
Paytm_wallet
Paid for orderpaytm order #[protected]paytm cash txn id [protected]-11-14 05:20:22 pm
Rs 50
-
Success
Paytm_wallet
Paid for orderpaytm order #[protected]paytm cash txn id [protected]-11-14 04:27:34 pm
Rs 399
-
Success
Paytm_wallet
Paid for orderpaytm order #[protected]paytm cash txn id [protected]-11-14 03:12:46 pm
Rs 50,. Please tel who use my wallet and punishment must be happen.

Dear sir,
I have booked a train ticket on 16/nov/2017 with irctc with paytm m and the transaction id is [protected].in this transaction amount has been deducted from my bank account and the ticket booking was failed. Still i didn't get back my cash. Here is the bank booking references.

Pos irctc85505 at irctc txn#[protected].

When i contacted with irctc they replied they ddnt get any payments from paytmm. Kindly do needful.

With regards,
Vinayak venugopal
[protected]

Hi had done a transfer of Rs 5000 from my PAYTM wallet to my savings Bank account on 20/11/2017. Till date it's not credited to my savings Bank account. On contacting their Customer care, the only response I get is that it will credited back with 48 hours.

I want my money back.

Ordered food online and used paytm wallet to pay for the order on 18th november.

The payment failed twice but the amount (Rs 586) was debited from my wallet.

Even after 5+ days i've not received my money back and all my efforts to contact the paytm guys to resolve my query has gone in vain and unanswered.

I dint expect this kinda tedious process to get my money back, i will have to think about using paytm service in future.

I hope raising my concern here gets my issue resolved.

Transaction id1: [protected]
Transaction id2: [protected]

I had booked ticket by paytm site at 8 nov 17 for travelling between delhi to ernakulam paytm deducted amount 4900 from my account. But after some time it sent a msg that your ticket had not booked and u get your miner on your account. After some time i booked ticket for gwalior to ernakulam at a stance he booked my ticket. Ticket cost was 4600 around. It deducted my amount from the earlier amount whose it deducted as 4900 but eventually 300 rs should be remained but paytm till yet not refund any amount the both ticket booking reference no is following transaction id [protected] and [protected]

Paytm mobile solutions — non crediting amount 11000/ in my sbi account udaipur

Transfer id: txn no.[protected]

Dear sir, i am very strange that still no action has been taken so far by paytm company since 3/11/2017.
I have lodged a complaint which again i placed here. There is no one to listen to solve my problem

I lodged complaint on 3/11/2017 for non crediting amount of 11000/ in my sbi udaipur account. But not credited so far till 23/11/2107

I am satya prakash soni. An amount of rs.11000/ transferred from nagpur paytm vide txn id no.[protected] on 2/11/2011 to satya prakash (Soni), state bank of india, branch udaipur, account no.[protected], ifsc 0007889.
This amount has not been credited so far 23/11/2017.in my account.

Please see where this has been blocked. Please help and credit this amount in my bank account sbi udaipur as given.
I am sending a photo screen of payment sent to my account. Please tell me how much time it will take in crediting this amount in my account. Three weeks have been elapsed. It is very strange

This amount should not be returned to that paytm shop outlet mobile no.[protected]/[protected] name suraj. As told. Because the said paytm shopkeeper has closed the shop

ये रकम जो नागपुर से मेरे मित्र ने मुझे भेजी है मेरे है बैंक sbi account udaipur अकाउंट में डिपाजिट होनी चाहिए। क्योकि जिस paytm दुकानदार को ट्रांसफर करेने के लिए दी थी वो दुकानदार अपनी दुकान नहीं खोल रहा.. इसलिए ये amount मेरे अकाउंट में डिपाजिट करवाने की कृपा करे. Please listen my request seriously.


I request paytm company to listen my request. I lodged complaint on 3/11/2017 and today is 20/11. No action has been taken so far.
Please transfer the money 11000/ in my account as given. The money should not be sent back to the paytm outlet shop as the said shopkeeper ran away.

Please help me

Satya
Updated by satyasoni, nov 20, 2017
Respected sir/madam. I request paytm company to listen my request. I lodged complaint on 3/11/2017 as given above and today is 20/11. No action has been taken so far.
Please transfer money 11000/ in my account as given ablve. The money should not be sent back to the paytm outlet shop nagpur as the said shopkeeper ran away.

Sir. An amount of rs.11000/ was transferred by my friend from nagpur through paytm nagpur txn no.[protected] dt.2/11/2017 paytm shop outlet mobile no.[protected] name suraj. As told. Please look into the matter seriously. Please help me.
Please credit this amount to my sbi account as given

R
Updated by satyasoni, nov 21, 2017
Sir, yesterday mr. Prashant kumar representative of paytm from hyderabad hq contacted me and obtained details. And promised to solve my problem,, i am waiting for immediate action

Updated by satyasoni, nov 21, 2017
Sir, i am very sorry and sad to say that paytm demands 1100/ as charges for transfer of this money 11000/. To my sbi account. Today called me by this phone no.[protected] mr. Prashant told me the draft will be prepared but i have to deposit 1100/ before transferring this money to my account. It is illegal and paytm authority should see and check. They said they are speaking from paytm ;company heydraband.

I request paytm company please credit 11000/ amount to my sbi account udaipur.
It seems that this amount do not want to credit by paytm company.

Please help me
Satya

Update complaint
Respected sir. Today 23/11. But my amount 11000/ has not been credited so far in my bank account. Sbi udaipur. Details already given. It is my mercy appeal to the higher authority of paytm to please see this is very serious.
Please meharbani kare. Hoping an early action.
I request paytm authority to solve my problem please credit 11000/ to my sbi account as given
Yours

On 20th oct 2017, i transferred an amount of inr 9999/- from paytm wallet to payments bank. While transferring, in the transfer page there was no charges indicated and finally after the transfer was done, it showed clearly that inr 29.94 has been charged as transaction fee (Proof of the transaction details uploaded). To my surprise, when i check the balance in my paytm wallet, it was inr 10298.69 was debited which means the transaction is 299.69.
Upon contacting the customer service the people started speaking like a parrot informing the charges are valid only as per paytm transaction charges for more than 5 times.
I am having a proof which was from the paytm app immediately after the transaction was made clearly showig 29.94 as the charges which means 269.75 is the extra or invalid charges. Kindly check for the same and credit back the extra charges levied on me.
Even if you are claiming its a valid charge, i have the proof that its invalid and its purely a glitch from your app and i am not ready to bear that.
Txn ref no: [protected].
Paytm number is: [protected]
I have done a transaction post that also for which i have no concern as the charges indicated was only debited and i am ready to accept the same. For the above mentioned transaction charges indicated was not debited and hence kindly reverse back the extra charges.
Thank you.

My product was not delivery, my
Order no [protected] via paytm, order name -925 silver pair diamond ring for couple
Sold by, fenteer ecomerce private limited.
Please delivery my order, or, refund my order cash my bank account,
Bank account no[protected]
Ifsc-vara0289015
Mobile no -[protected]
My new address - new ambika building, near matavadi circul mohan ni chal, l. H. Road, varachha, surat 6
Pincode-395006

I have lots of complaints about this # app i am full fed up with you guys i have done 4 recharges within past week but none of them succeed. But my hard earned money got deducted every time. Since now my total amount is around 170 rs. Here i am sharing my worst experience of life with paytm these are my order no regarding my quarries [protected], [protected], [protected], [protected]