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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025
Complaints 20044
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 266

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K
Kishore Baishya
from Silchar, Assam
Nov 21, 2017
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I had initiated electricity bill payment of rs.30348 on the 19/10/17 for assam state electricty dept.
I didn't get any confirmation of this till 31/10/17. By then the bill was already past due and i got charged a penalty by apdcl.
Paytm order no. [protected]
Dc transaction no [protected]. I was informed that amount will come to my paytm wallet but i doesnt reflect the transaction. Also i raised support issue with paytm but they have not bothered understanding my problem and has send me a standard reply refund will take 7 to 14 days.
I am still waiting for refund of this large amount of rs. 30348.
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    C
    CA Harish Chandra Mirg
    from Dehra Dun, Uttarakhand
    Nov 21, 2017
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    Address: Meerut, Uttar Pradesh, 250001

    Dear i have purchase one laptop against order no. [protected] and same has been delivered to me vice invoice no. 29a[protected] dt 07/10/2017.

    As per term of price quoted, there was cash back of rs. 6, 000/- to be credited in my paytm account within 24 hours.

    But i am still waiting for cash back in my paytm account.

    Regards,

    Harish chandra mirg,

    Mobile : +91 [protected]
    View replies
    Please refund my amount 300 amount reduce but ticket not book.
    Reply
    I'm not getting refunded for any of the failed transactions. This has happened several times and is becoming a huge problem now.
    Reply
    My password is forgotten when I'm calling to customer care number it's is not responding please reset my password or transfer amount to another account
    Reply
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      S
      Shantanu Kulkarni
      from Nagpur, Maharashtra
      Nov 21, 2017
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      Address: Pune, Maharashtra, 411011

      I used paytm wallet to order from box8. The balance was deducted from my bank and i was recived confirmation from paytm also. Still the payment is not received by box8 yet and there is no any balance added to my paytm wallet too. It is like my money just vanished into air... This is huge inconvenience from the company like paytm. At least the should refund my mkney back if they can not pay it to my box8 order.
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        P
        Pramod S Kashyap
        from Hyderabad, Telangana
        Nov 21, 2017
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        Address: Bangalore, Karnataka, 560097

        I have made a payment to netmeds today for 1314 rs. Although it got credited from my account it was declined by netmeds as below. Please refund at the earliest.

        Netmeds.com nms[protected]a: your transaction was declined for some reasons. Please verify and try to place your order again. For help, please call us at[protected].

        Transaction made from axis bank
        Nov 21, 2017
        Updated by Pramod S Kashyap         Amount - INR 1, 314.40
        Transaction Type - Debit
        Transaction Date - 21 Nov '17
        Transaction Description - INB/[protected]/PAYTM MOBILE SOLUTIONS PVT
        Nov 23, 2017
        Updated by Pramod S Kashyap         Details of the Transaction as below:

        21-Nov[protected]Nov-2017) by debit card
        SBIPG[protected]netmeds PayTM Mumbai 1, 314.40
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          R
          RitikaDaga
          from Kolkata, West Bengal
          Nov 21, 2017
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          Address: Kolkata, West Bengal, 700006

          Recently i bought 4 packs of hide and Seek worth Rs 30 each. it was mentioned that i i get 50% Cash Back via Paytm. i scanned the QR Code but there was no Code inside the Pack. This is not what we expect from a reputes company named "PAYTM". This was just to mislead the customers. I want you to give the cash back n take necessary actions.
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            N
            Neena Amritkar
            from Mumbai, Maharashtra
            Nov 21, 2017
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            Address: Mumbai City, Maharashtra, 400103

            I am neena amritkar registered under mobile no. [protected]
            1) i had made payment for mtnl land line 28337214 for rs. 274 which was state as in queue. On 20.11.2017.

            2) paytm order no. [protected]

            3) on 21.11.2017 it was showing payment failed amount credited to paytm wallet.

            4) rs. 92 was deducted as cc charges. What are this charges for?

            Why am i charged rs. 92?

            Kindly refund my rs. 92

            I cant find any balance in my wallet please direct me line of action now?

            Regards,

            Neena amritkar
            [protected]@yahoo.com
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              S
              savitribai college
              from Hyderabad, Telangana
              Nov 21, 2017
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              I transfer money paytm wallet to axis bank credit card rs.5149.86
              It deducted from my paytm wallet account but didn't transfer to credit card
              And status display "pending"
              Please i heartly request refund my money

              Wallet transaction id :[protected]

              Mobile no.[protected]
              +1 photos
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                M
                MadhusudhanReddy Pannala
                from Suluru, Andhra Pradesh
                Nov 21, 2017
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                Address: Hyderabad, Andhra Pradesh, 500050

                The case is regarding payment of bsnl landline bill amounting rs. 570/- for connection[protected] through paytm portal from my account. It has been observed that though the bill amount has been dedeucted from my wallet but same has not been credited to bsnl. Had to pay the bill thorugh some other mean.

                Therefore the deducted amount from my wallet may please be refunded on prirority... The relevant details of the translation are as under:

                Amount of rs. 570/-
                Postpaid hybrid flow order #[protected]paytm
                Cash txn id:[protected] 10:34am

                An early action is requested

                Regds
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                  M
                  midhunpk
                  from Kunnamangalam, Kerala
                  Nov 21, 2017
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                  I paid bsnl land line bill in my number [protected]. I lost 656 ruppes and got messge that it was succesful. But bsnl customer care said that they dont get the money. What can i do? I lost my money. And i want it back.[protected] is my number
                  +1 photos
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                    D
                    Darshan Darshan
                    from Bengaluru, Karnataka
                    Nov 20, 2017
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                    Address: 560040

                    Can i know the reason why my account is blocked? You people tell we have a 24*7 customer care service and from past 4days i’m trying to reach the customer care executive and it tell it’s under maintenance.
                    Can you please fix up my issue asap? I have transaction to be made from it.
                    Account id - [protected]/[protected]@gmail. Comkindly fix the issue asap.
                    +1 photos
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                      M
                      Md Ali azom
                      from Kolkata, West Bengal
                      Nov 20, 2017
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                      Address: South 24 Parganas, West Bengal

                      Voda phone mobile recharge rrs 500 was not credit in the phone no [protected] but from my bank account rs 500 was debited from my bank account. Pl refund this amount in my bank account. I have complain this 3 days ago but your representative contact with me and asked me about my bank debit card number and valid no. But in my sence this is not share to any body. Pl refund my money in my bank account
                      View replies
                      I have make a recharge of 399 from My Jio App through paytm ... As per the triple cash back offer from Jio i am eligible for instant cash back upto 300, but still I am not get such type of cash back

                      My jio number [protected]
                      My paytm number [protected]

                      vodafone mobile recharge rs 500 was not credit in the phone - Comment #2924161 - Image #0
                      Reply
                      Amount is debited from my account for an transaction...but it is not processed...please refund my amount

                      vodafone mobile recharge rs 500 was not credit in the phone - Comment #2924288 - Image #0
                      vodafone mobile recharge rs 500 was not credit in the phone - Comment #2924288 - Image #1
                      Reply
                      I booked irctc ticket by paytm money has been duduct in my account but trasation has been faild. My mobile no is [protected]..., ..., ..., ...
                      Reply
                      I purchase onida led TV 24 inch but screen damge . Paytm company any no responce and Onida enginer check and suggest to return the priduct
                      Reply
                      My paytm mob no. [protected] i had today first time made transtion for jio recharge on [protected] but by mistake [protected] is there any solution
                      to get my recharge transfer to my no.[protected] i request to call me back..
                      Reply
                      My mobile has been lost so the otp is coming on that lost number so i couldn't get the otp password and i could not to log in my paytm wallet my wallet has 800 rs so please i request u to help me to get my paytm amount back please reply me fast
                      Reply
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                        A
                        Aparna Chandran
                        from Chennai, Tamil Nadu
                        Nov 20, 2017
                        Resolved
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                        Resolved

                        Paid for an order on ebay.
                        Amount has been deducted from my paytm wallet but payment to ebay was unsuccessful.
                        Please refund my amount as soon as possible.
                        I was told that money will be put in my wallet within 48 hours but no money has been refunded. It has been 3 days since the order.
                        Please look into the problem and refund my money as soon as possible.
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        View replies
                        10000 or 3000 money send ki thi wo se bad bhi nhi hui or sussus dikh rha or amount bhi kt gya or aage send bhi nhi hui or kitni baar camplain kr diya h

                        amount deducted from wallet but payment not successful - Comment #2924084 - Image #0
                        amount deducted from wallet but payment not successful - Comment #2924084 - Image #1
                        Reply
                        I had played the paytm power play quiz by paying 49 Rs and scored 19/20 but I never got the prize money. This is a complete fraud scheme to swindle money

                        amount deducted from wallet but payment not successful - Comment #2924174 - Image #0
                        Reply
                        I had made payment on zivame order no.[protected], the amount got deducted through my bank account and i did receive a mail and a message from paytm saying the amount is being deducted but did not receive the transaction id and zivame says the amount was not received and so the order is cancelled .
                        Reply
                        Not able to reset password. tried to call customer care for password reset but it says Technical error not able to reset password. worst service by Paytm even customer service is pathetic
                        Reply
                        I was adding money in my wallet.. But always comes dat transaction failed and the amount deduct from my debit card what type of service u providing... Refund my money as soon as possible
                        Reply
                        I am a new user .. and unable to create a new account .. after getting otp and filling details it is loading only and didn’t forward me to next page that is account is created..
                        Reply
                        I sent an amount of Rs500 and later when i checked my balance, it showed the transaction of twice, that is, My account's transaction was made twice (500+500=1000). So now i have lost 500rupees for absolutely nothing
                        My wallet transaction Id is [protected]
                        Reply
                        I ordered black formal shoe and the delivered casual shoe, i requested return, courier person picked up but i got message like return rejected. please give me solution for this problem and refund the amount ...
                        Reply
                        Dear Aparna Chandran,

                        We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

                        Regards,
                        Team eBay
                        Reply
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                          S
                          Soumyasree
                          from Shimoga, Karnataka
                          Nov 20, 2017
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                          Address: Bangalore, Karnataka

                          I had maid a payment of rs.286.8 on 19th november for foodpanda through my paytm account. As the first payment was unsuccessful, i tried a second time but unfortunately money got deducted from my account twice. I contacted the foodpanda team and came to know that the money has not been received. Later i got a text message from paytm team telling that my bank has confirmed the payment against order id [protected]@1 and assured refund of money in case the order gets cancelled. But this transaction is not being showed in my paytm passbook till now and also i haven’t received any further messages from paytm team. A total of rs.573.6 has been debited from my account and there is no response from the paytm team yet.
                          I humbly request your kind office to do the needful as soon as possible.

                          Thanking you
                          Nov 18, 2017
                          Naveen Krish's response                           If it is fake why didn't you take any action against them ?
                          View replies
                          I recieved a post of paytm mega offer and it clearly mentioned you can win the cash[protected] .can you give clarification about this.

                          payment through paytm not received - Comment #2924198 - Image #0
                          payment through paytm not received - Comment #2924198 - Image #1
                          Reply
                          Hi,

                          The money is deducted but order failed.
                          Rs.418.
                          Please kindly do the needful.

                          Regards,
                          Raghavendra
                          Ph. No [protected](paytm number)

                          payment through paytm not received - Comment #2924277 - Image #0
                          Reply
                          Pls 350 is a big amount for me revert it. My mob no is [protected] registered with paytm and email id is u.[protected]@gmail.com as i enquired it goes to another no ie [protected]
                          Reply
                          I was adding money in my wallet.. But always comes dat transaction failed and the amount deduct from my debit card what type of service u providing... Refund my money as soon as possible
                          Reply
                          Not get refund till now against order no [protected]
                          Reply
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                            J
                            jareeshj
                            Nov 20, 2017
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                            Address: 670101

                            493 rupees have been withdrawn twice from my bank account, and I do not get Richarge. My account is withdrawn from my account and I do not get back to my bunk account ... You're using a paytm like this one.
                            +1 photos
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                              J
                              Jayanti Mazumdar
                              from Gurgaon, Haryana
                              Nov 20, 2017
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                              Address: Faridabad, Haryana, 121001
                              Website: www.consumercomplaints.in

                              I ordered pizza from domnios app and i paid via paytm wallet.
                              1st app showed payment failed, tap to retry. I paid again via paytm and same thing happened. There is no transaction sms or message from paytm
                              But the payment got deducted twice from my paytm account and order not placed for even 1 time. My transaction ids are:
                              Jpt[protected]
                              Jpt[protected]
                              I need my refund of rs. 988 /- as soon as possible
                              Nov 20, 2017
                              Updated by Jayanti Mazumdar                               Yesterday firstlyi was ordered in dominos for 541rupees it was falied and suddenly i saw that amount was deducted from my account. But does not get ordered. Then again i was try for order it was 447. Again it shows failed but deducted from my wallet but not received by dominoes. Because i called them for verification they told me not a single order they haven't received. Even they checked their paytm account but not received.
                              So plzz make back return my amount or else i wnat file a complaint against paytm in consumer forum
                              Everytime these happens with paytm so ppzzz solve my problem bcoz i want to take any headace more
                              It will a big issue i[censored] wont solve my problem so better solve it...
                              My paytm email address jayanti. [protected]@jayanti. [protected]@yahoo.com
                              View replies
                              I bought three biscuits with paytm promo and when i tried to redeem nothing is happening. The code is overwritten as i have shown in screenshot below. I tried multiple times, only once it worked normally it showed me that code is incorrect but the code was correct. I tried all tye codes. Please help

                              money deducted but not received by dominoes and not refund to my to wallet - Comment #2924143 - Image #0
                              Reply
                              Hi I am paytm user. And I am unable to pay electrical bill under gulbarga electricity board using my paytm account. Kindly do provide your support.
                              Reply
                              Sir I went to our ekyc centre but my paytm account number [protected] does not upgrade by aadhar number..
                              Reply
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                                T
                                TRAVELOGUE CCTV
                                from Jabalpur, Madhya Pradesh
                                Nov 20, 2017
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                                My paytm upi is [protected]@paytm
                                my transection is failed on 18 nov. 2017 but my amount 150 is deducted..
                                i complaint to help centre but no response.
                                please help and back my deducted amount
                                +2 photos
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                                  S
                                  satym12367
                                  from Bargarh, Odisha
                                  Nov 20, 2017
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                                  Address: 829205

                                  Mene apne airtel [protected] par paytm se recharge jo invalid ho gay tha. Jiska paisa abhi tak refund nhi hua h. Mera paytm id h [protected]. Ye recharge meme 15 november ko kiya tha. Jiska refund abhi tak hmko wapas nhi hua h. Please iska mere complain jald jald shirt out kiya bat. Or mera paisa retrin kiya. Niska me sara abhari ragua. He recharge 400 ka tha
                                  +1 photos
                                  View replies
                                  Maine ek dth recharge kiya jab wo processing show kar raha tha.2 din baad successful ho gaya.maine customer ko dusra kar diya recharge. Ye cancel k baad bhi succesful ho gaya. Roz meri complain delete kar dete hai. Koi response bhi nahi dete.
                                  Reply
                                  I have installed paytm app on my phone for the first time.when i entered my phone number, it says my number already exists and if i would want to merge both the accounts.how come my number already exists when i am first time trying to use paytm app.

                                  Could uou pls let me know where the problem is and how can i solve it.
                                  Reply
                                  Sir/Madam,
                                  An amount of 160.4 was debited from my bank account (through paytm platform) for booking train ticket(IRCTC). ID [protected]. But the ticket was not booked. Please take action to refund my amount.
                                  Please refer the attachment for more details.
                                  Yours faithfully
                                  Muhammed Sulfi
                                  Mob.[protected]

                                  refund money in invalid recharge - Comment #2925480 - Image #0
                                  refund money in invalid recharge - Comment #2925480 - Image #1
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                                    A
                                    anshudixit51
                                    from Kolkata, West Bengal
                                    Nov 20, 2017
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                                    Address: Jaipur, Rajasthan, 303007
                                    Website: paytm.com

                                    Dear sir

                                    I got my refund against order no.[protected] then i tranfer my money to my bank account 783 inr on 14 nov. 17 but after 3 days my bank account is not credited and there is no response from your side after 3 days customer care could not understand my problem.
                                    Kindly provide me vijay shekhar sharma mail id so that i can maid him regarding this issue.
                                    Please please credit my bank account 783 don't make fool to public otherwise your paytm company can not survive long.
                                    I am sending you people mail again and again but you are not repling to my mail i will go to consumer court not because of 783 inr but because of you people behavior you should close the paytm company and should start begging to public guys.

                                    Paytm is biggest fraud company which i have ever seen.
                                    Paytm_wallet

                                    Transferred to bank
                                    Bank txn id: 0
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                                      S
                                      Shaikh Sadique Awais
                                      from Dhule, Maharashtra
                                      Nov 20, 2017
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                                      Address: 411048

                                      I had done a data Recharge from paytm. Your app show that the Recharge was successful but the Recharge is not done yet. I've done a Recharge of 175 rs of Vodafone on 18/11/17 and a second Recharge of rs 99 same operater. Please do process the Recharge or refund my money.
                                      +2 photos
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                                        I
                                        iitdelhihk
                                        from Gurgaon, Haryana
                                        Nov 20, 2017
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                                        Sir
                                        I made payment for a product on ebay through billdesk using my paytm wallet two times but both times, paytm sent sms for payment confirmation but ebay showed did not received the payment and showed that the payment was unsuccessful. My wallet transaction id for first payment is [protected] and for second payment is [protected]. Please give me back my payment for both transactions. It all happened with me on 19 november, 2017 at around 11:12 pm. I was making payment for a woolen cap. I want refund. My paytm number is [protected]. The product name was 'woolen cap for winter season for men.' i am attaching photos for the confirmation messages for both payments. I shall be thankful to you on refund of payment.
                                        +2 photos
                                        View replies
                                        Dear Customer (iitdelhihk),

                                        We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

                                        Regards,
                                        Team eBay
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