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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 273

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P
prashupeehu2331
from Pune, Maharashtra
Nov 12, 2017
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My Paytm number is [protected] yesterday i was recharge my another idea number 495 plan . Paytm show its successful but recharge not receive yet on my idea number. and your customer care number[protected] is not valid please resolve it recharge my number otherwise refund my money as soon as possible
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    A
    Ankitjagga
    from Delhi, Delhi
    Nov 12, 2017
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    Address: New Delhi, Delhi
    Website: www.paytm.com

    Very poor service of paytm... Called many times no one received a call, if they receive a call then they transfer to some another team and complaint never resolve.

    They wanna penetrate in the market but with out incurring cost in service center

    On 16 oct, transaction of 200 rs in dmrc card
    Order no - [protected]
    Tranx id - [protected]

    Dmrc card was not reacharged and payment deducted from account.

    If paytm is really interested then plz contact me on jagga. [protected]@gmail.com.
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      V
      Vivekvg
      from Kanpur, Uttar Pradesh
      Nov 12, 2017
      Resolved
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      Resolved

      Address: Gautam Buddh Nagar, Uttar Pradesh
      Website: www.paytm.com

      I made a recharge RS. 459 through PayTm on November 10, payment reduced immediately but recharge not done, it shows processing from a long time .Wallet Txn ID no. [protected]
      +1 photos
      Nov 12, 2017
      Complaint marked as Resolved 
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        A
        arunvishnesh
        from Chennai, Tamil Nadu
        Nov 12, 2017
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        Recharge done using paytm app on jio no. Its still shows processing. Customer care also no response. Sended several messages to 24/7 support on paytm. They keep on repeating by replying same answer. Cancel the order in app or web based paytm. But cancel tab is not there in both app and web based paytm. Such a worst service. Playing with customers money. We paid and running here and there to solve our issue. Paytm should banned. When there is no proper service then why they in service. Its totally cheating.
        +2 photos
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          J
          jagdeep rai Rai
          from Bengaluru, Karnataka
          Nov 12, 2017
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          Address: Barnala, Punjab

          Sir/mam
          I ve paid 1549 rs as my landline bill payment, but my bill is still due and its been 2 days, they (Bsnl) have disconnected my phone and internet. My paytm transaction id is [protected]. They are not even replying me. I want my money back. I have also tried paytm’s customer care numbers but they are nit solving my issue and i cant even talk to the customer care representatives. It is also affecting my studies. I hope you will help me.
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            S
            sudhirgosavi
            from Noida, Uttar Pradesh
            Nov 12, 2017
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            Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

            Hi sir / madam,
            Please solve the issue about paytm recharge, i have try to do recharge of my jio sim of rs. 399/- (Oreder id no. [protected]) but last three days gone but in the app showing its processing, not showing any cancel button in this app, i have try paytm customer care but it's a wrong because no any contact number working
            So what can i do i want to refund my amount.
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              S
              Suderson Jagadeeshan (Remo)
              from Belgaum, Karnataka
              Nov 12, 2017
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              This is sudharhan i was using paytm more than 3 years, i recharged my mobile phone (Jio) on 10/11/17, still it is showing processing, and there is no customer care and there is no email options, now it is such a fraud app every seen, how thay eating money, i need your person to visit google play store and see the reviews more than 1000 peoples are suffering from this we are also not a millioner but they r, still eating others money please take some action, help us
              +1 photos
              Nov 12, 2017
              Updated by Suderson Jagadeeshan (Remo)               Hy Order details are in a that image
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                S
                Sumedha Vats
                from Gurgaon, Haryana
                Nov 12, 2017
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                Address: New Delhi, Delhi, 110085

                My metro card recharge is showing processing from more than 48 hours and i cant see any cancel button to cancel my recharge, they say you can cancel it from your side after 2 hours but no such option is there.. I don't know why they are lying to their own customers, i complaint through app so many times, no one is replying.. No reply... No help... Very bad customer service very bad experience. I am not gonna use paytm after this.
                +2 photos
                Nov 11, 2017
                Updated by Sumedha Vats                 I have recharged my metro card but my transaction status is showing pending.
                i want my money back in my wallet as soon as possible my order id is [protected].
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                  C
                  Carded Reseller
                  from Hyderabad, Telangana
                  Nov 12, 2017
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                  Address: 500087

                  I was ordered a product but he took advance but I dint got The product I want my money back but his Paytm number is [protected]
                  +1 photos
                  Nov 12, 2017
                  Updated by Carded Reseller                   I want my money back
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                    Ã
                    Ãshû Sêñgãr
                    from Nagram, Uttar Pradesh
                    Nov 12, 2017
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                    Address: Kanpur, Uttar Pradesh, 208017

                    I recharged my jio number [protected] with an amount of rs499 on friday 10:09pm i. E., 10/11/2017. Till now my recharge is not completed it still showing processing though the amount was deducted from my paytm wallet. No cancel button is shown for cancellation of the same from the time is still not resolved and paytm application is also not responding to my queries. The service of paytm this time really disappointing me please do something to resolve my order number : [protected] as soon as possible. And refund the amount to my wallet please do consider me.
                    +2 photos
                    Nov 12, 2017
                    Updated by Ãshû Sêñgãr                     I recharged my mobile number [protected] of rs499 on friday night near about 10:09pm and still it is showing processing please cancel this order and refund the amount back to my paytm wallet or make it done am complaining back to back with the paytm application but that is not responding to my query neither solving the same please do something it's a matter of my 499rs.
                    Order no. [protected]
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                      S
                      Syed Farrukh Nadeem
                      from Noida, Uttar Pradesh
                      Nov 12, 2017
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                      Website: www.paytm.com

                      I did a recharge as usual for tatasky for rs 555 on 10th november 2017 at 8:29 p. M. The transaction is still showing "processing". There's no cancel button visible as mentioned in paytm help section. I am not able to contact paytm customer care via mobile as there is no option for the same in their ivr. The order no is [protected]. I have sent several messages using the paytm app but there's no response or even acknowledgement to the issue. What kind of service is this, pathetic. I would not use this app for any kind of payment henceforth, for there's no accountability from their end. My phone number is [protected]. Now i want to cancel the transaction and want my refund back.
                      +1 photos
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                        S
                        Shruti Anil
                        from Mumbai, Maharashtra
                        Nov 12, 2017
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra, 410210

                        Order #[protected]
                        Transaction id - [protected]
                        I did this recharge on 10th november at 8.13 pm and the status is still showing as processing. I've sent a million cancelation messages to help and support which has all gone unnoticed because i can't find the cancel option below my order. I've also tried to call your customer care which is of no help. You keep us waiting for 10 15 mins and then you say that this is a recharge related query so i'll have to call on another number then when i call on that number i can't find any option related to recharges. I # need a cash back and would like to cancel this transaction. This was the first time i was using paytm and this is what i'm experiencing. Worst experience ever.
                        Nov 13, 2017
                        Complaint marked as Resolved 
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                          A
                          Arati Roul
                          from Ranaghat, West Bengal
                          Nov 12, 2017
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                          I have recharged rs.459 jio plan in paytm. The amount has been deducted from my paytm account vide order no.[protected] on 10 nov. 2017. But the recharge not successful and showing under process. I have also made complain in paytm but no response.in this regard no phone call has been received from paytm customer care. Please solve the problem early.
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                            R
                            Rakhi802
                            from Delhi, Delhi
                            Nov 12, 2017
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                            I want my money back. It’s your failt my recharge has done twice. It was showing processing for 2 days and there was no cancel option. Details of 2 recharges
                            1. Payment of rs448
                            Order no. [protected]
                            Operator reference number[protected]
                            2. Payment of rs448
                            Order no. [protected]
                            Operator reference number[protected]

                            Recharge done on mobile number [protected]
                            Airtel
                            Nov 12, 2017
                            Updated by Rakhi802                             Transfer id is paytm [protected] not [protected]
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                              K
                              krkrbabu
                              from Pedana, Andhra Pradesh
                              Nov 12, 2017
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                              Address: Hyderabad, Andhra Pradesh, 500005

                              Sir, i have recharged my jio mob no. [protected] by my mobile paytm account rs. 399/- vide paytm order no. [protected] dated 10/11/2017 at 1002 pm & cc transaction no. 508068. Accordingly rs. 399/- deducted from my account. But my jio number neither recharged nor the amount refunded in my account. It still showing "processing". Please do needful to refund my amount rs.399/- at the earliest please.
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                                M
                                molik bardia
                                from Raipur, Chhattisgarh
                                Nov 12, 2017
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                                Website: Paytm.co.in

                                I recharged my mobile by 394rs but actull offer is 392 and i done my payment also then there is no option for cancel so i wait for that then after some 6 hours it shows your order is successful but i didn’t get any recharge and then i wish to complain about that but there is no direct contact to a customer care executive... Please reply me as soon as possible
                                +1 photos
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                                  S
                                  sanjaygup
                                  from Mumbai, Maharashtra
                                  Nov 12, 2017
                                  Resolved
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                                  Resolved

                                  Address: Pune, Maharashtra, 410401

                                  The money from my account was got deducted unusually without my concern though i didnt did any purchase

                                  The money was got deducted 1 times. Deducted on on 11-nov-17 with the description of "paytm noida-11/11/17 07:55:12" -1293914

                                  The money was got deducted 1 times. Deducted on on 11-nov-17 with the description of "paytm noida-11/11/17 07:55:12" -1293914
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  View replies
                                  Dear Customer,

                                  I request you to share your complete issue, debit card details, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                  -Manoj
                                  HDFC Bank Customer Assistance
                                  Reply
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                                    $
                                    $avi22$
                                    from Kolkata, West Bengal
                                    Nov 12, 2017
                                    Resolved
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                                    Resolved

                                    Website: Paytm.com

                                    I made a recharge using paytm for my jio number for an amount of rs 459 as shown in the plans of paytm site in 10th november 2017. The status was in processing state so i cancelled the order. I made complaint on the site but they are not responding. I rang the customer care number but they don't have any customer care department for handling recharge related issues. As per information from the paytm site, they say that if a rechage is cancelled they will refund the money immediately but i waited for more than 30 hrs but my money is not yet refunded.
                                    My order number is [protected]. Never expected that paytm will take so much time
                                    Please do the needful and refund my money as soon as possible...
                                    +1 photos
                                    Nov 13, 2017
                                    Complaint marked as Resolved 
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                                      C
                                      Chandan TL
                                      from Puttur, Karnataka
                                      Nov 12, 2017
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                                      Address: Bangalore, Karnataka, 560004

                                      I made a recharge using paytm for my jio number for an amount of rs 399 as shown in the plans of paytm site in 10th november 2017. The status is in processing state since more than 24 hours. I made complaint on the site but they are not responding. I rang the customer care number but they don't have any customer care department for handling recharge related issues. As per information from the paytm site, they say that if a recharge is in processing state for more than 2 hours, the customer can cancel and take the refund in the wallet but i can't see that option too. Please do the needful and refund...
                                      +1 photos
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                                        5
                                        509ppatel
                                        from Ahmedabad, Gujarat
                                        Nov 12, 2017
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                                        On 10 nov 2017. I have done my vediocone dth 300rs recharge. Money is received by paytm but recharge show "processing".

                                        It happen second time, same thing is happen previous recharge also. I relly disappointed from paytm service. They are not answering messages on paytm, mail, and customer care also.

                                        Order no. [protected]
                                        Dc transaction no. 906889
                                        +1 photos
                                        Nov 12, 2017
                                        Updated by 509ppatel                                         dth pending recharge
                                        Nov 13, 2017
                                        Updated by 509ppatel                                         recharge successful today.
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