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PayTM Mobile Solutions Complaints & Reviews

www.paytm.com

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Updated: Oct 17, 2025

Complaints 20048

Resolved

1743

Unresolved

18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: 250004

Website: Paytm.com/care

Nikhil. [protected]@gmail.com they logged out my password and i called many times but they don't solve my problems and i'm my account 540 rs are available plz hlp me to recover my account because i am unable to do my some urgent work....😢😢they don't give me password link of my paytm account as soon as possible please help me because it's urgent for me so please solve my problem

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D

Deepika bellam

from Bengaluru, Karnataka

Sep 11, 2017

I recharged for twice one is 58rupees and another is 80rupess recharge is sucessfull but I didnot get balance.It is tata indicom network. order id is [protected].It happed with me two twice.If it is operater problem please verify your website and update little. Cofusion with tata docomo and tata indicom ..

G

gulzarsaifi

from New Delhi, Delhi

Sep 11, 2017

Dear Sir/Madam,

My Paytm account was hacked and Rs. 5000 “my paytm wallet money” was withdrawn without my consent, from the very next day my account was inaccessible. For details information please refer to the detailed written complain and attached documents.

Thanks,

Mohd. Gulzar

P

Purnima Patidar

from Pune, Maharashtra

Sep 11, 2017

As I have forgot the password I reset it and then when I am loged in again with the new password I am unable to login... It is showing wrong id password...

Please help me out with some solution.

A

AnjanaRM

from Bengaluru, Karnataka

Sep 11, 2017

On August 26th, I did Airtel mobile recharge of rs349 via paytm. Paytm said order successful but mobile is not recharged. No message regarding recharge has come. Use reference number [protected]

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Address: Chennai, Tamil Nadu, 600096

Dear sir/mam,
I have ordered iphone 7 plus worth of rs. 69379 from citi credit card by paytm app on sep 1st 2017. My account has deducted by rs 69379 and ordered cancelled by seller.
I received a mail that your amount will be refund in your bank account but not received yet. I have mailed many times to [protected]@paytm.com
But not getting any revert.

Order cancelled - item cancelled from your paytm order # [protected]
Mobile no: [protected]
Amount : rs.69379

Sep 05, 2017

Lovedeep Singh Chauhan's response Refund not received

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L

Lovedeep Singh Chauhan

from Banswara, Rajasthan

Sep 11, 2017

My refund is not back in bank account.
Please give me my refund

D

Devesh Davda

from Raipur, Chhattisgarh

Sep 11, 2017

My name devesh email I'd devesh.[protected]@gmail.com I had added money from my bank account . Amount is deducted from bank but still I didn't get in paytm wallet . Transaction date[protected]. And no proper response from customer care number. I'm not satisfied with customers support of paytm

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Paytm should block the account of [protected] because its a fraud account which hacks the facebook account or any random person by sending a link and then requests for money on paytm. I have registered my complaint on paytm also but i havnt got any reply for that... I hope you will help me.

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Address: Kota, Rajasthan, 326518

Website: [email protected]

Dear sir,
My paytm wallet mobile lost today in haridwar(uttarakhand)... I want recover my balance something Rs.1800/-...plz give my balance return...i blocked my registering phone number with Payton customer care[protected]...

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Hi team,

Recently i brought lloyd 1.5 ton ac. Now after 5 months am facing issue with this split ac. When i raised complaint with lloyd app they said online purchase will not cover in warranty.

When i brought this product in description they have mentioned 3 years of warranty and in invoice details they have mentioned 6months warranty but now when i raised the complaint the mechanic said it's not in warranty.

Can you please let me know what i need to do now. My complaint id is hil[protected]. Paytm order id [protected]

Sep 11, 2017

Updated by muthuacer89 Hi Team, Any update.

Sep 13, 2017

Updated by muthuacer89 Hi Team, I brought this product by trusting LLYOD brand. If it's not supported by LLYOD then why this is not circulated to customers. When I buy this product in description it mentioned as 1 year warranty. I have huge respect with LLYOD pls give me a solution for my issue.

Thanks
Muthukaruppan
[protected]

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A

aena patel

from Mumbai, Maharashtra

Sep 12, 2017

I had done payement through paytm have received order no as 725835.Money has been deducted from my account but recharge has not been done.Have submit queries and contacted customer care multiple times but i haven't received any response from them.

Hitachi Home & Life Solutions India [HHLI] Customer Care

from Gurgaon, Haryana

Sep 12, 2017

Hi muthuacer89,

As per Company policy, warranty is not applicable on products which are purchased online. For more details, you can visit the link mentioned:- https://www.mylloyd.com/cms.php?id=20

Regards,
Team Lloyd

Team Lloyd

from Gurgaon, Haryana

Sep 12, 2017

Hi muthuacer89,

As per Company policy, warranty is not applicable on products which are purchased online. For more details, you can visit the link mentioned:- https://www.mylloyd.com/cms.php?id=20

Regards,
Team Lloyd

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Address: Thane, Maharashtra, 401202

Website: Paytm.com uts.com

On 10 of august 2017 i was trying to update my season ticket from uts app through paytm gateway, but there was 3 failed transaction and i have already informed my concern to them but there is no satifying reply from both of them and i have already provided necessary documents but always same reply wait for update, the amount is little but people like me are facing inconvinience what about the people who are illiterate there is cost involved in everything so i would like you to help me forward a complaint

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Paytm online quizzes are being held since long. Amount has to b paid first and later the quiz starts. However several times payment made in advance did not start the quiz. Also the quizzes i won in claimed that cashback will be transferred within 24 hours but was never received. Also my passbook is incomplete with missing transaction details. Several calls made to paytm customer care gave no solution to my problem and always gave a recorded message which was not at all logical. Also mail sent to paytm declared it doesn't monitor the email i'd given in their website. Disappointed with the largest indian e wallet company for such poor services.

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Website: Paytm

Yet to receive refund from paytm,
Irctc status says money has been refunded to paytm.
But yet to receive money from paytm. It has been more than a month
Following are the transaction ids of irctc.
[protected]
[protected]
[protected]
[protected]

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Address: Thane, Maharashtra, 401105

I forgot my password so it is not allowing me to change the password. When i called on custwrcare and obtained like for. Re-set the password it is asking the paytm passcode how people can remember that passcode if he forget his password only i want my password i dont understand why u have kept that passcode check if people forgot then how he can get his password ans paytm balance i want to login into my accoust immediately pls suggest

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Address: Bangalore, Karnataka

I am unable to login to my account and to my surprise there is no way I could contact the damn CSR department of yours.
Sent mail, posted on FB, Twitter and submitted complaint even in your contact us page. Is there anybody responsible to resolve issues? My email ID is [protected]@gmail.com
I expect an immediate response else I would raise a consumer forum complaint to get it solved.

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I had purchased two pants and a shirt from paytm with order id [protected],[protected], [protected]. The shirt got auto cancelled. I returned both the pants as the quality was not so good. Its been a month and the refund is not initiated till date. I contacted the customer care numerous time but the response seems to be vague. I kindly request you to do the necessary as i have no other way of getting my money back.

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Address: 560091

Dear sir,
As i am paytm user from year, my frnd s switched off number mistakenly sent amount, Wallet order id:[protected]
i did wrong number mobile number [protected] switched off from past so many months, 1150rupees kindly refund as soon as possible

Regards, .
Mahesha.C
[protected]

Sep 09, 2017

Updated by Mahesha. C dear sir please revert me as soon as possible,

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Address: New Delhi, Delhi, 110016

Dear sir
I have requested paytm to revert the amount sent wrongly to [protected].
And after it was sent I called to that number to revert me back money and it was not picked and I get blocked by the person. I am completely helpless as I transferred amount from paytm wallet not from Bank. No chance of stopping transaction from Bank. Paytm needs to be active and get my money back from that person. No person has right to use the amount which was placed in his account wrongfully. It's illegal.
Paytm need to respond and got my money back.
I am disappointed as I got no reply yet. It's an issue to be dealt early.

Transaction details: which need to be cancelled and amount to be reverted.

To : Aditya Agarwal
Mobile number: [protected]

Paytm wallet Txn ID : [protected]
Amount to be paid back: ₹500
.

Paytm can contact me on vishvasharma.[protected]@gmail.com
For additional info.

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I had ordered a shoe from pay tm on september 2nd and because their delivery was late i cancelled it on september 5th. After the order was cancelled my refund was processed 2 days ago on september 6 but i have not received my refund yet. I have contacted to them regarding this more than 5 times, every time they say we are looking into this matter and they do nothing. I have wasted 200 rs balance just talking to them.
Query ref no is:37535003

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Address: Thane, Maharashtra

Hi i'm unable to login and reset password for my paytm account.
Mahimi. [protected]@gmail.com
[protected].
Thanks.
And tollfree nmbr is not useful for my issues and when we call the operator says for lost of mobile press 1 and for logout press 2 so what about password recovery.
Very useless tollfree and i send lots of mail but not got proper reply.

Sep 9, 2017

Complaint marked as Resolved

Unable to login and reset password for my paytm account.

Sep 09, 2017

Updated by Alfaraz Mahimi My complain is not resolved how its showing resolved???

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Address: 753010

I have cancelled a ticket on 07/08/2017 bearing pnr no [protected] &
Cancellation id:[protected]
But it is very sad to say that 1months had been crossed in between still i did not got my refund on my bank account. When i am checking on the irctc website it is showing that refund has been done to paytmsdk bearing transaction id: [protected].
I contacted in the bank also but they are saying money has not came. I really pissed off by this service. It's been 1 month i have not got back my money till now. I wonder that how much more time they will take to refund the same.

Kindly fix this issue as soon as possible.

Oct 12, 2017

Himanshu394's response My mobile No [protected]

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Himanshu394

from Durg, Chhattisgarh

Oct 13, 2017

I have booked ticket on 20 sep 2017 and cancel on 30 sep 2017 but i have No refund but show refunded on IRCTC. Refunded date 2 oct 2017 i checked my Account status i saw i have No refund transactions so please refund money as soon as soon.

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Website: paytm.com

Dear sir/mam,
When i login to my paytm account using my credentials today evening (08.09.2017), i get a message that your account has been temporarily blocked. Sir, please unblock my account. I tried to contact via calls but not able to talk to customer care executive as the call was on hold for more than 45 minutes. I have approx 3700 rupees in my account.. Please help. I also mailed the details to [protected]@paytm.com, i received a reply that dear paytm user,

We do not monitor this email address. If you have an issue with any of your orders, please raise your concerns using paytm app.
I have also submitted the details via the paytm app and my problems.

The credentials associated to my account are provided below.
Email id - aktewary. [protected]@gmail.com
Mobile no - [protected]
Sir please unblock the account at the earliest.
Thanking you
Yours faithfully
Arup kumar tewary...

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I've ordered laptop on 23rd aug and received it on 2nd sept but when i checked it the product was defective (Manufacturing defect) and i've raised return/replace request on 3rd on sept. The request was placed sucessfully but when i called customer care after 6-7 days... They simply said, the replacement policy is not allow for this product and you'll need to contact laptop service center. It means without using my new laptop i need to repair it in laptop service centre...
I wasted my money and time on paytm order

Pls do the needful and return my money asap

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Address: Jaipur, Rajasthan, 302033

Website: Paytm.com

I sent money from my paytm wallet to other paytm wallet om 4th sept2017 and its showed money successfully transferred from my paytm account but receiver's didnot get money yet, i compliant to paytm help n support but they are saying contact to your bank... But why i should contact to my bank, this issue is related to wallet to wallet money transaction to bank to wallet or vice vasra...
This paytm always does same thing they only give us excuses, how long do we all this ignore any why... Please take this issue asap

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Shweta Sharma (swetz)

from Jaipur, Rajasthan

Sep 10, 2017

Thank you for your support, finally they respond me .. and saying your money has been rolled back to your paytm wallet.. thanks again.🙏🏻

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My order no. Is [protected]. I cancelled order after making payment of 22990 on 3 august 2017. I only got 4152 to my paytm balance and rest of the amount i. E 18838 which was payed through my bank account is not refunded yet. I complained the support staff theugh mail. But the support staff is also not responding to my mails now from last 4-5 days. I hope writing on forum will help me.

Sep 09, 2017

Updated by Devendrajat My order no is [protected]. I cancelled the order and got only refund amount only which was deducted from my paytm wallet that was ₹4152 and did not get the amount of rs 18838, which i paid through my bank account. I made this order on 3 august and cancelled it on same day. I complained to paytm support team but now they are not responding to my mail. Its more than 1 month and still i am waiting for refund.
I personally didnt believe that the so called big company will behave in this manner.

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