PayTM Mobile Solutions Complaints & Reviews

Dear sir, i purchased a yu yureka mobile phone from paytm with order no.[protected]. Delivered to my home on 10-7-17 but on trial it was found damaged phone so i registered a complaint and requested for replacement. Paytm accepted request with replacement order no.[protected]. But still today after a duration of 1.5 month neither replacement of damaged mobile phone done nor refund of rs.7765/- done. So you are kindly requested to solve my problem immediately. Jayant m. Gokani. Mob. No.[protected].

Paytm booking id: [protected]
Mene paytm se ticket censal kiya tha 10.30 ko ticket censal nahi ki 10.30 ko hi me censal kar raha tha tab hui hoti to 60+60=120 hi cut hota 430 to vapas aata but ap logo ki vajase censal nahi hui costmer care me call try karta raha call nahi laga e ticket thi 11.30 ko confram ho gai mene 10.30 ko censal kiya tha tab hi ap log kar de te to mera pura paisa nahi jata ab muje ap bata rahe ho irctc ke rules mene jab ticket censal ki tab waiting list me tha to irctc ke rules ke hisab se 2 ticket ka censal charg 120 hota he ap logo ne pura 550/- hi rakh liya or muje bata diya ap ne ticket censal ki tab problem ki vajase nahi hui problem ap logo ki or uska charg me kyu bharu mere pass screen shots bhi he time ke sath

While booking a cab through bookcab app using paytm wallet it shows transaction sucessful and amount is dedeucted but booking was failed. While contacted paytm customer care informed me, they will contact to merchant and give information but 20 days passed no information they are giving and my deducted money also not received. Transaction i'd for booking is bdi[protected]. Please solve the matter.

Wallet txn id : [protected]
Imps reference no.:[protected]
Amount transfered : 550
To state bank of india a/c no. : [protected]
Anuj singh
Branch : shaktinagar jabalpur
My money is not been received yet and i am very fepup with your system please return my money otherwise i am gonna sue u people and i make sure i will send a legal notice this is happening to me 2nd time my money is not for free i want it back.

Wallet txn id : [protected]
Imps reference no. :[protected]
Amount tramsfered : 566 rs.
Please check the issue this happening 2nd time to me money vanished in the air or you guyzz are looting your customers how can my txn id [protected] is considered wrong by your help line number this is rediculous i am fedup with this # really please help me in the matter if can otherwise leave my money is gone 🤧

I booked flight tickets for my onward & return journey from mumbai to bagdogra & return through paytm. Following are the details:

Date of booking: 08 may 2017.
No. Of passengers: 4.
Paytm order id: [protected].
Journey dates:
Onward - 15 aug, 2017 (By indigo);
Return - 20 aug, 2017 (By jet airways, flight no 9w-972).

However, on 1st august jet airways intimated me that due to their operational reasons they cancelled the flight 9w-972 and wanted to route me through a hopping flight whereas my original booking was on a non stop flight.

On 2nd august, while i had a conversation with jet airways customer support, they gave me an option for ticket cancellation with full refund. I opted for that for my return journey. They said the amount (Rs. 23308/-) will be credited back to the travel site from which i booked the ticket. On that same day i intimated the same to paytm. Paytm customer care told me that i will get the (Refund - the cashback i got from that trip) credited to my paytm wallet which was quite logical.

After a certain waiting period, i kept on following up repeatedly with paytm customer care. Following are some of the conversations / updates given by paytm customer care:
On 21/8/2017: i was informed by paytm customer care (By mr. Anshul at around 9.45 pm) that the refund process is already in process and i will get the refund credited to my wallet within 24 hours.
On 22/8/2017: at around 10.10 pm i was told (By mr. Sourav) that the exact refund status could not be tracked, neither they could commit any timeline within which i would get the refund. I was told to call again next day.
On 23/8/2017: at around 8.45 pm i contacted paytm customer care (Talked to mr. Akshay), still no conclusive update.
On 25/8/2017 morning: at around 11 am i was told by mr. Tushar that i will get the refund by the same day evening.
On 25/8/2017: in the evening i was told by mr. Kamran that refund will be credited next day morning by 10 am
On 26/8/2017: till 11:25 am the refund is not yet credited to my paytm wallet.
Every time they are saying your case is being accelerated, it is under process and all these cliche jargons.

I dropped my feedback through the paytm app with reference to the particular order id. I wrote mail to [protected]@one.97.com on 23/8/2017. It bounced. I dropped mail to [protected]@paytm.com on the same day. That had no effect.

I contacted jet airways for the refund status; they said they have initiated the process from their end on 8/8/2017 (Around 1:30 pm). On the other hand paytm arranged a call-back for me to give status from the channel partner for this booking. On getting the call i came to know that easemytrip is the channel partner; they said that they have already initiated the refund process from their end; now it is held up on paytm only.

It's been 24 days since the ticket was cancelled, but i did not get the refund. I do not have any idea how long i have to wait further. Neither i have any idea about its exact status. The experience is really pathetic. Customer care people are simply providing fake baseless promises. I don't know whom to approach and when would i get my money back to my paytm wallet.

A. Chowdhury.

Please contact me[protected] i can;t login in to my paytm acount from last 4 month please call me and give the solution i cant call to paytm customer care every time when i call facing that they are always busy with high range of customer plzz help and contact me.

Dear Sir,

I was ordered a LED TV on dt 12082017 but received in very bad condition used/re packed set.

I was submitted online return request on same day 19.08.2017 but till no communication from the company.

Please help me [protected] Saurabh Dwivedi

I buy a lenovo k6 power mobile phone but when i take delivery of this i found it damaged i make an return request the request confirmed the product is to be dispatched on 24 but it get auto cancel on 25 so i want the answer about my return request i want the reason why it get autocancel and when it will be dispatched next time or i can get my money back. I have applied 4 complaints about it in paytm website but there is no reply about it but now please reply me fast.
Order no: [protected]
Thank you

[protected], i cant use my paytm wallet from last four (4) months
Dear sir/madam please contact me for give me the solution regards:-
Dear sir many time i call to your coutomer care but i found that always your customer care excecutive are busy with high range of call dear plzz helppp please call me on my regestred phone no. That is [protected] thank you,
Plezzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz heeeeeeeeeeeeeeeeeeelllllllllllllllllllllllllllllllllllllllppppppppppppppp

Hello paytm team

My paytm no is -[protected]

1.in costumer care no, the language selected another i dont no what is the language - my preference is english/hindi
2. Today i am trying to book my train ticket, but its transaction is failed my payment is -1750 and my refund money is 1400 only kindly check and refund me urgentely
3. Tell me how much time to refund in bank

Dear sir,

This is regarding the money transaction dated 26/08/17 on the mobile no [protected].

We had raised the request immediately for the reversal of below mentioned transactions credited on the mobile no [protected] on 26/08/17 (After the transaction) and asked the
Support team to freeze that paytm no. Immediately as it was the fake paytm account but no action was taken on this. And after half an hour, the user transferred the amount to some another mobile no/bank.
And we got the response from the paytm that they can't do anything for the payment reversal.

The transaction id's are as follows:-
Walled id:- [protected] amount 4000.00
Wallet id:- [protected] amount 5000.00
Wallet id:- [protected] amount 5000.00

Request no on paytm

Reference no.: 36632228
Reference no.: 36617573
Reference no.: 36617481
Reference no.: 36617531

I would like to raise the few concern on this and would like to request the banking ombudsman also to see the transactions of paytm.

1) how can the paytm app (Money transfer app) can be given to someone without kyc formalities?
2) why was the paytm app of the receiver mobile not freezed at the time of my request?
3) why the receiver details was not shared by us?
4) if the receiver has registered his bank details with paytm, why it was not shared by us? As per the regulations, the paytm should be linked to the aadhar card.

I would request you to kindly look into the matter and reverse the amount immediately other wise we will be forced to make the complaint in banking ombudsman &
To take the legal action against the company.

With regards,

Sanchit jain
[protected]

I have order a vivo v5s mobile on paytm. Order i'd [protected]. It is having rs 2506 as cash back. Item delivered successful but i have not received my cash back. I contacted the [protected]@paytm.com but no response from them. I tried to give complaint on help and support of paytm but no use. So i am finally try with this. Hope i will give some response at least.

Helo i am nirmala i have made payment on 30.07.2017 rs.10000/- at [protected]@icici by mistakly it happen how can i get money back i dont i went bank so many pleaces no one help please help me finaly i search and i writen here badly am asking please i need money urgently my husband in hopital please my contatct no [protected]

My order no. [protected]
Order date 20/08/2017
Audio system is found in break status and wireless remote is not found in package. The wholly system is damaged.
Delivery date 25/8/2017

Return not refund order no [protected]
I'm doing this complete sosal
This product returned
My amount now pay
Please solution my problam and my amount is return
Mt amount in 840 not return please my amount return
Aaj amount nahi aaya to main aage matter le jauga aur sosal use karuga muje mera amount chhaiye bss aur kabhi bhi m paytm se shopping ni karuga..

My paytm account registered with mobile number [protected] has been temporarily blocked from 2 days. I have complained many times to [protected]@paytm.com but my problem has not been resolved yet. Please i am in urgent need of money i have 3700 approx in my paytm account. Please sir look into this matter and solve my problem. My email address is [protected]@gmail.com

Hi paytm team,
This message pertains to a complaint i wish to file with respect to the non credit of an amount transferred by me to a bank account, but the deduction of same from my paytm account.
Please find attached the screenshot of my paytm passbook, confirming the transaction and the debt of amount in my paytm wallet.
Kindly look into this at the earliest, as it is causing great inconveniences for me.
Looking forward to getting my issue resolved at the earliest.

Aarushi singhal
Paytm number: [protected]
Amount transferred: inr 5, 000

I have got a refund amount of rs. 500 but my wallet balance is rs. 0, please kindly solve this issue as soon as possible. My registered mobile number is [protected] my wallet txn id is [protected] ans bank txn id is [protected] onplease aug 24th, 19:27 i had a transaction, but unfortunately my transaction failed. And i got a message that the amount has been refunded. But my wallet balance is rs. 0. I tried to solve this by calling to helpline. But none of them are responding to it. No one is receiving the call at all. Please contact to this number

I made an account with paytm and after few days i forgot my registered mobile number and password and i have loaded the amount of rs 2000 in the paytm wallet. The reflecting amount was 1670. I am unable to login into my account. I have tried many time but i have been failed. Pls suggest me any way to refund the wallet balance. I could not login in my paytm account which i have made earlier. Plz respond it as soon as possible