PayTM Mobile Solutions Complaints & Reviews

I had purchased a mobile moto g turbo on[protected] and it has been working fine till 4 days back and suddenly network has gone for two sim slots.

I have been struggling with these problem since 4 days and today 09.08.2017 i have visited nearest motorola service center for assistance. They conformed that we will not provide the service for mobiles which were purchased through paytm and they said that they support amezon, flipkat etc. This answer made me loss of confidence on paytm.

Worst service from paytm.. Must be banned this website. Recharge is enough for them not more than that.

Regarding your query with paytm care (Reference no.:[protected]
Order no [protected]. I have ordered ausu zenphone 16 gb model, but there is some defective in product so i am not able to claim warranty. Warranty already expired six months before when i checked with sevice centre. Paytm tookback my product, and send the below mail to registered no. Refund of rs.10074 for paytm order id [protected] was triggered by paytm, but confirmation is pending from your bank. You need not worry or do anything. Our systems will keep retrying for confirmation from your bank and update you once it is successful. Typically, banks confirm on pending status in 48 hrs. Banks might further take upto 7 days to reflect the amount in the statement. It's last status is 3 aug 17. After sepetated mails also there is no respond. Please look into this matter.

I have ordered details... Bsnl recharge 11 days back.. I recharge 2 times but one time regrage success.. Nd time recharge also success... But second time recharge money cut my bank... So plz rettified my problem.. To back on my cash with my account so i will try to customer care but problem was not solve... Pls i request to u pls... Return to give my cash

I sended money wrong mobile number can you please help me I want money back please

Money is being debited from my account since 28May 2017 every month through PAYTM in favour of M/s ONE97 COMMUNICATIONS LNOIDA and MOBILE SOLUTION NOIDA. Please help.

Amount 1700 was transferred to a wrong mobile number . The person is refusing to oay my money back . So please do proceed with filing police complaint immediately

Order no.
[protected]
Ordered on
31 jul, 2017 9:07 am

Payment failed but my money was deducted from the account.
Despite of 10 days from ordered date no refund received.
No way to contact paytm, waited in line for hours to hours and wasted balance of hundreds of rupees.

They sent me the following mail but no instructions on how to proceed about it...

Payment confirmation received for order [protected]
Hi there!

Your bank just confirmed a successful payment of rs.319.0 on paytm against order id [protected]. We will refund your money in case the order is cancelled. Please contact us at https://paytm.com/care if you have any queries.

Thanks,
Paytm team

Thank you for using your sbi debit card xxxxxxxxx for a purchase worth rs319.0 on pos [protected] at paytm mobile solutions txn# 994915.

I am going to wait for another 2 to 3 days for you to process refund, or else i will proceeding to take severe actions against this issue.
Even the bank people are so ir-responsive, they say they cant help it. It is not fair on your part to treat your customers in such a manner.
As i had similar kind of issues with paytm even in the past, i will be taking sever actions this time.

Awaiting your response.

Your paytm customer care no. Is wrong and i want to talk... Because my old no. Is blocked and i don't know where is my money... Please call me on this no. [protected]. I have been trying to contact your customer care executive for a day. I need to get that money as soon as possible. Otherwise i will sending a written mail to the head of the company.

I was transferring 13500 in my account
Amit kumar mandal which is in pune
But how the money can transfer if i have given incorrect information of my account such as name and ac no and ifsc code too.
It got transferred to
Netravati sarvi account which is in karnataka
Kindly refund my money back
I have done 3 transaction (5000, 5000, 3500) but without correct information it got deposited to her account

Amit
[protected]

Yesterday i transferred 514.99 to my corporation bank from paytm. Still now the money has not received to my bank account, also my paytm balance is deducted. Whats this?

I am not your customer. Sir kindly refuse the transaction that is made through my sbi credit card no. [protected] for rs. 15000 on 09. Aug.2017 time 11:35 a. M. (3 transactions each rs. 5000). This transaction not done by me.

Some one called from mobile no. [protected] and told me that he is called from sbi credit card head office. He said that he will deposit my reward points amount and asked my card no, cvv no, otp no. After telling the numbers i realised that it is fraud.

Kindly cancel this transaction and please refuse to take amount.

Regards
Kamakshi m,
Sbi credit card no. #8265
Transaction amount.15000 (3 transactions rs. 5000 each time)
Transaction date.[protected]
Transaction time.11.35 am
Kamakshi

My registered number is [protected]
I have tried to recharge my bsnl number today but unfortunately it failed and cash refunded to pay tm wallet. Then from my wallet i clicked the button transfer to bank account. Till now i didn't receive the cash back in my account.in my profile it shown transaction as success. I don't know what happens. This is paytm cash txn id [protected].

I transferred money to a wrong number and had asked for a refund. But no response. I hate this service.

This complaint is regarding paytm online shoping order no [protected] i have never received the item, but the website shows it got delivered (Asper dtdc's "successfully delivered") to me on 5th august 2017 i had received tax message form dtdc side. But still i have not received the item. I am disappointed and frustrated. Kindly look this issue. I have also complaint paytm costumer care but they are no response.

I have ordered a nike trackpant with order no. [protected] on 12 july 2017 from paytm. I have order this item by trusting on paytm and by thinking brand value of nike. But just after one week there were burrs coming on both fronts side of trackpant and threads startes arriving from that... I was shocked the seller are selling duplicate product on the brand name via paytm.. And paytm is not doing anything... I will not do any shopping via paytm which lets the fake seller to sell fake or duplicate products via paytm..

Dear paytm,

My paytm registered mobile number is [protected], unfortunately i have forgotten my password. I have tried to follow the procedure suggested by the paytm team in order to change my password, i. E., calling the number provided and selecting the option 1 by pressing 1. But i couldn't receive any text or email to change the password. I request you to help me either by call text or email. I have been experiencing this problem from last 4-5 days.

Thanking you
Shoeib basaad

I have done a dmrc recharge of rs 500 on paytm dated 12-june-2017. I have not received the full refunded rs 437.5 yet on 3rd august 2017.
They have deducted my money and haven't made a complete refund after a month as well.
One of the poor organisation. This should not be converted for bank otherwise they will cheat people at higher level.
Please help me to arrange complete refund for the transaction.

Me Anita from my Paytm balance of 3135 has been transferred to unknown person for which no message recd nor otp was asked I need the refund urgently connect me on [protected]@gmail.com

Your bank just confirmed a successful payment of rs.199.0 on paytm against order id[protected]. We will refund your money in case the order is cancelled. Please contact us at https://paytm.com/care if you have any queries.
This message i got to my mobile but i don't get any refund i have not got any coupon also
The app was little deals
Kindly revert i had called many time to py tm customer cre but no response

1. I have ordered a product of value Rs.615.00 on 29th July 201 and my order id was -[protected]. Paytm has premised that item will be deliver till 5th August 2017. But on 8th August i have received a mail that my order has been cancelled. But they have refunded only Rs.115 and Rs 500 has been adjusted against cash back which has been given to me against the coupon which i have applied at the time of ordering.
2. I have made the order and paid the amount but the cashback which paytm has adjuste against my refunded amount is totally wrong and without my concern.
3. The cash back which i have got was against my coupon which can be redeem against the order made on paytm till 31st July 2017. As i have made the order for Rs 615.00 and paid the amount on 29th July, then only the cashback has been credited by paytm in my account hence cashback adjustment against refunded amount is absolutely worng.
4. As i have not cancelled the order then cash back cannot be adjusted against my refunded amount. Otherwise i will be in loss as my coupon was valid till 31 st July, hence cachback should not be adjusted.
5. As order has been cancelled from Paytm side, then my whole cash amount which i have paid should be refunded to me and cash back amount should be born by Paytm.
6. Paytm has no right to retain my money in Paytm wallet as i have not asked for the same.
I think paytm is a premium online purchase site hence they will understand the problem and take appropriate and fair decision so that as a customer i can have faith in Paytm.