PayTM Mobile Solutions Complaints & Reviews

I have ordered some items on paytm and my order number is [protected] in which i have ordered a lakme product of cost 525. I have not received the product and when i tried to contact paytm their response is rediculous they are like the hell. I am really disappointed with the support staff behavior. Instead of helping they are asking nonsense and stupid questions and when i answered all their questions, they told me to send images i send them the packing images they do not bother to reply me. This is the last time i did shopping with paytm. I am gonna uninstall this bloody app. Just want my money back asap

Dear sir / mam

I have booked two movie tickets online using your paytm todaym that is on 26th july 2017 at hyderabad the transaction got failed on 26th july (As shown), but the amount got debited to my credit card as per text message received from sbi credit card

Please check and resolve

Thanks and regards
S sreenivasa rao

Dear support team

I book irctc ticket via net banking using paytm gateway
Ticket amount inr 781.80 deducted from my axis bank account but ticket booking is not done (Status is 'payment failed')

Transaction reference is ' inb/[protected]/paytm mobile solutions pvt '

So you are kindly requested to do the needful (Proceed further for ticket booking or credit money inr 781.80 in my account)

I have ordered Coolpad cool 1 Dual on 19 th July 2017 I has deliverd to me on 25 th July 2017 ...It was said that 14% Cash will be back ...after 24 hour of delivery ...Still I haven't got cashback ... ..Please solve this problem as soon as possible... Give the cash back ... So that I can continue shopping by Paytm and get offers ... .

I was paying examination fee through paytm, to central university of haryana, but the money has been deducted from my account but not credited to the account of central university of haryana, because when i login to my central university of haryana it displayed that fee has not been paid, this process has been done through your order id is 1590. So i am requesting you to return the money to my account from where it has been deducted.

I used paytm wallet to transfer my money to my hdfc bank account on 22 july 2017 i have done 2 transactions that time and total amount 10000/-. I have did two transaction 5000/- each but both transactions got failed than i contacted many times to paytm customer care they giving me same answer and customer care number is chargeable so still in spend 200rs to talk talk with customer care... Already 5days completed but still no response from paytm.
Mobile no.[protected]

I had 5000/- im patym wallete n durind the money tranfer from ma wallet to passbook... The money got deducted from ma wallete n even never reached toa passbook... So wat to do in ths case if i call the customer care of paytym they are showing ma transaction id wrong... M not knowing now wat to do. Ma money as been deducted from ma wallete but its not been credited to my passbook

I ordered Padded bra 30 size but I didn't get that product.
That is unpadded bra and I want to replace that product or refund.
Even no easy source to call in your company or connect to executives.
So please as soon as possible i want to replace or refund of that product.
Thank you

I recharged my mobie bal some of Rs.37 and after some time paytm send me a message is your bal is not recharge due to operator not responce so, we try again or you cancel the recharge of Rs.37 now i don't know how can i cancel and how can paytm refund my bal of Rs.37 please solve my queriy

I booked a ticket from irctc for ndls topnbe on 20.06.17, doj-21.06.17
Transaction id - [protected]
Transaction date - 20.06.17
Cancellation id - [protected]
Amount - 7815 rs
In irctc it is showing amount has been refunded to paytmsdk on 21.06.17
But still same amount has not been refunded into my original account from which payment was made.

Its already been more than 1 months.
Kindly let me know whats the problem and resolve the issue as sson as possible.

Order no #[protected] rs.1979 which is placed on 12th july 2017 and got delivered on 15th july but i am not happy with the product so i requested for replacement order which has to be shipped or it should be auto canceled by 23rd july 2017 but i'm not getting my refund back, i called many times regarding this issue abd there is no toll free no for paytm.com i have already lost my 200-300 rs to get resolved my issue, nobody responding hope you'll resolve my issue thank you

Dear Sir,
I recharge post paid mobile recharge on 12 july, 2017, 12:56 of 1100/- rupees and notification shows pending and still customer saying that I am still not receive money.
date:- 12/07/2017 time:- 12:56
client number:-[protected]
My deducted money still not refunded on my account.

An amount or rs. 2040.82 was deducted from my paytm wallet while transferring rs. 2000/- on 24 th july 2017 @ 16:15 but the respective amount is not transferred yet. The amount was transferred to the bank and it has already done with more than 24 hrs. Kindly help me out this situation. The details are as follow:

Paytm no. : [protected]
Amount deducted: rs.2040.82/-

I’d placed an order for two shoes on 14 june (Paytm order# [protected]) & applied promo code "fth1750" given on their website under which i would get a unique code to get rs 1750 off on paytm travel bookings. But it was mentioned in their t&c that it would be applicable after the return period of the product is over. I received the product on 16 june & got the email with that unique code too. I’d returned one of the shoes next day.in the email it was mentioned that the unique code will be activated on 4 july. So when i tried to use it on 4 july, i got an error "sorry, this offer has expired". On contacting their customer care they said since i’ve returned one item & now my order value is less than rs 2250, i’m not eligible for the offer. But i pointed out that no such policy was mentioned in the offer t&c & provided them with screenshot of the same. They have kept this issue pending since last 3 weeks & are neither giving me a working code, nor accepting return request for the order.

Dear air,
I have book two train ticket from irctc but ticket was not successful and amount has been debit from our bank, when i contact from bank and irctc then we have received a message
Sr[protected], amount 991.50 forwarded to the billar paytm mobile solution on 27.06.2017, but we do not any information from paytm p
Paytm mob no-[protected]
Ac no of icici bank[protected]
Transation id-[protected]
Transation date-23.06.2017
My email id - [protected]@gmail.com
My email [protected]@gmail.com

Sir/madam,
I am bharatesh y m a/c number [protected] channaptna branch vijaya bank hassan, have made a transaction trough paytm for booking flight ticket, however the amount was deducted but the booking failed, but amount did not get refunded pl look thgrough the query, bank reference id is 18542016, date of booking is 18/7/2017, and the paytm order id is [protected], since have it have been many days why there is a delay in the response,
Thank you
Attachments area

Dear Sir,

I have sent money to wrong number in Paytm. The paytm no is [protected]. my number is [protected] . I have sent 400/-. Please help me to revert back my money.

wallet Txn Id : [protected]
my mail Id : [protected]@gmail.com
my ptm number : [protected]

While making payment to prepladder website through paytm wallet, money got deducted from bank account but transaction failed and didn't get the product. It happens lot of times. Causes lot of inconvenience. Kindly help. Order no[protected]. While attempting to make payment i was directed to secure gateway and asked for bank account details to add money to paytm wallet. After going through all steps it showed payment failed and now the money has been deducted from my account but not showing in wallet and i received a mail from paytm about successful payment of money but it's still not showing in my orders or helping me get a refund. I want a refund from the company.

.

I had booked a hotel in pondicherry for july 24th, payed through paytm on july 22nd at 9:33pm. Because o[censored]nforeseen reason the hotel booking was cancelled on july 23 rd 12:39 pm.

As per paytm policy 100 % refund will be made if cancellation was done 72 hours before check in date & time.in my case i had booked the hotel less than 36 hours before check in and had canceled the same 15 hours after booking and 13 hours before check in.

Please see the following communication received from paytm

Hi, your paytm order #[protected] of rs. 1680 is successful. We will let you know the hotel booking is confirmed.

Hi dr. Suresh kumar,
Your hotel booking has been confirmed.

Order id: [protected]
Hotel name: hotel jothimani
Address: 156/4, east coast road, lawspet, pondicherry
Phone no.: [protected]-mobile, [protected]-mobile, [protected]-mobile, [protected]-mobile
Guest name: suresh kumar
Check in: jul 24th, 2017
Check out: jul 25th, 2017
Guests: 2
Rooms: 1 x standard ac room.

For any queries, contact the hotel at [protected]-mobile, [protected]-mobile, [protected]-mobile, [protected]-mobile or paytm at [protected] or [protected]@paytm.com. Please do carry a print out of the booking confirmation email at the time of check in.

Hi dr. Suresh kumar,
Your hotel booking has been cancelled successfully.

Order id: [protected]
Hotel name: hotel jothimani
Address: 156/4, east coast road, lawspet, pondicherry
Phone no.: [protected]-mobile, [protected]-mobile, [protected]-mobile, [protected]-mobile
Check in: jul 24th, 2017
Check out: jul 25th, 2017
1 rooms, 2 guests
Amount paid: 1680

Your payment has been refunded to your card/bank/paytm account.in case of refund to card/bank, you may check directly with your bank to know when the refund would get credited to your account. Some banks may have high processing times. For queries related to paytm wallet, contact paytm at www.paytm.com/care or [protected].

Further e mail communication mail dated 23rd july /17 at 12:39 pm

Hi there!
Refund for your hotel booking has been initiated and will be added to your paytm wallet. Here are your booking details
Hotel
Hotel jothimani
156/4, east coast road, lawspet pondicherry
Check in: jul 24th, 2017, 2400 | check out: jul 25th, 2017, 2400
1 rooms, 2guests
Total amount paid: rs.1680 (Inclusive all taxes)
Refund amount: as per policy

No refund had been made so far contacted [protected] spoken with customer care executive.

My query - i had booked the hotel less than 36 hours before check in and cancelled 15 hours before check in. Paytm policy of full refund if cancellation done before 72 hours does not apply for me, because of above reason / further e mail & sms communication was send to me stating irs 1650 will be refunded to my paytm account

Paytm have to refund the money to my account with out doubt, denial is violation of rights and policy, if so initiate necessary legal action.

Thank you,

Regards,

Dr. Suresh kumar. V

I added 300rs. To my paytm wallet today for some use but after couple of hours the same amount was deducted again from my bank account. I do not know how this transaction has happened but after this i lost my 300rs & i dont even have it in my paytm wallet. I have been using paytm very often and i expect that my money would be refunded at the earliest. Thanks!