PayTM Mobile Solutions Complaints & Reviews

Dear team,

I received a mail from paytm on 31 march 2017 vide subject "25337543 your query with paytm care" related to you have been shortlisted for bumper prize of loyalty scheme of rs. 42000. For processing the same, following are documents required:
One photograph, pan card, photo id proof (Voter id/passport/license), address proof (Aadhar/voter/passport/license). Validity for submitted the documents were 30 days. I submit the same on 27 april 2017. Later on, i am asking for the update status of my cashback amount but there is no positive reply from company side.

Request you to please resolve my query.

Regards
Naveen aggarwal
M. No. [protected]

I have booked a ticket from irctc on 6th june 2017, through axis bank. But the transaction got failed. Kindly let me know when i will be getting the amount back. Never before happened like this while booking a ticket through irctc. This is the first time due to paytm mobile solutions. Kindly resolve this as soon as possible. If i dont receive my amount back i will be taking this issue to the consumer court. This is highly ridiculous on the part of paytm. Once the payment is failed doesn't the company take the responsibility of repaying the amount back to the customer.

I can't update my paytm account with my net banking facility bcz my online banking with SBI, which is doesn't exist in your bank list.
Whenever I need to paytm balance than everytime I request to my friends for transfer balance in my paytm account.

I face this problem from a time.
Please resolve my this problem.

Thanks

Regards
Dheerendra singh
[protected]
[protected]

I have used the Paytm wallet to book an IRCTC ticket. The money got deducted but havent got the ticket. My transaction status in IRCTC says the amount has been refunded to paytm wallet but it didnt. IRCTC transaction id is: [protected] and the Paytm Transaction id is : [protected]

2 days ago i recharged my metro card with paytm but it failed but on paytm dashboard it showing successful. I checked it 100 times on metro station but i didn't get any top up. So please do something as soon as possible. Service is pathetic this is my first attempt with paytm but i'm disappointed...
Metro card no. 77944211
Mobile no. [protected]

I have done a digital gold purchase and selling. During my selling. They credited only rs 1 to my bank account and remaining 48k is pending for past 3 days.

Tried contacting customer care. But none of their service executive is picking up. Raised complaint in app but no response.

Please take action.. And resolve this delay. I wasted my money trusting paytm.

But they cheated me. Blocking my thousands

I want to complaining against paytm sevices bcz its too bad... Today i transferred some amount to paytm from bank.. Aftr some time of transffer there are some login issue nd they temporary blocked my account.. I need my money back bcz it was near about 5000 how can they block my account.. I calld paytm customer care they said with in 2 days they send me email nd call back then may be my account will be recover but if i need my money ryt nw thn what should i do.. Who is responsible for creating problems for me. I thought paytm is a good app nd also services will be good but i was wrong its was wrost... Plz i req u do something as soon as possible bcz i really need my money back..

My friend sent me 1000 paytm cash (Id [protected]) to my number [protected] before i created paytm account on this number.. It went to someone who is using same number.. That money is not refunded to me nor my friend who sent me paytm cash.. I have gone through all my orders received i did not receive from my friend.. When my friend contacted ur helpdesk they said it went to other person and it will be refunded and when i contacted your help desk they said you used money.. I was shocked!!. I didn't even receive money..

Fraud transaction
Sir,
I am not your customer. Sir kindly refuse the transaction that is made through my sbi credit card no. #1433 for rs. 8000 on 7.6.17 time 4.27p. M (1 transaction). This transaction not done by me.

Some one called from mobile no.[protected] and told me that he is called from sbi credit card head office. He said that he will deposite my reward points amount and asked my card no, cvv no, otp no. After telling the numbers i realised that it is fraud.

I informed to sbi card persons they ard blocked my card. Kindly cancel this transaction and please refuse to take amount.

Regards
Sheelashanthi r
Sbi credit card no. # 1433
Transaction amount.8000 (1 transaction)
Transaction date. 7-6-17
Transaction time.4-27 p. M

Product bought from paytm received local & not working.
I want to return the product & want cash back. Memory card is faulty showing 32gb but not working, data is not transferring from one source to another.
I have complaint many times but there is not any response.
Product is sold by
Ganpati traders d-6/10, ground floorrana partap bagh.
Delhi - 110007
Plz help & do not buy from paytm

Paytm team,

I used paytm mobile app to add money to my wallet from hdfc credit card. The transaction got failed. But after receiving the credit card statement, i see amount got deducted and the description shows "paytm app noida".
I have made call to customer care, who asked to drop an email to [protected]@paytm.com. After writing repeated emails, i am getting same reply asking for registered mobile number, order number and transaction id. When transaction failed i did not preserve these number and id's.
No one from paytm seems to be bothered. Looking for assistance here.

- bhadresh.

Ordered a mobile n received empty box of 9000/- on 4 apr 17.

Various complaint r submitted till now 6 june 17.

Good thing for customer dealing.

Hidden communication n timelimit submission o[censored]ndertaking form is nice.

Proud for losing 9000/- by paytm which is branded by our honourable pm modi.

Nice cashless experience.

Must share everywhere

In my latest hdfc credit catd syatement dated 6th june 2017, i found 4 transactions amounting to rs.10000.00 in the name of paytm mobile solutions on 28th may for rs.2000, on 3rd june for rs 2000, on 3rd june for rs.3000, again on 3rd june for rs 3000 and 2 transations amounting to rs.3000 in the name of paytm app noida - on 28th may for rs. 2000 and again on 28th may for rs. 1000total amont rs. 13000, which i have not done st all. Kindly give me the details on which account the amounts were deducted and i request you to kindly revert the amount.

My colleague has transferred me 3000 and 5000 rupees on my number which was not registered in paytm... I have changed my no. So that i can get my payment but still on my changed number that is [protected] the wallet amount is still 0.00
Hereby i request to recert back the 5000 and 3000 rupees to the wallet txn id: [protected] and [protected] respectively

Respected sir, this is manoj kumar nd m using my paytm from [protected]... Sir, i want to say that from yesterday there was a deduction of amount nearby (Rs.80) without any prior information from ur side to me. My humble request to u to plz refund my this balance as soon as possible... For this i shall always be obeliged urs... Thanx & regards manoj kumar [protected]

Sir/ mdm
I am chetan from jhajjar haryana. My account has been already for paytm. I have transection on other sbi account but money deducted my account but not receive in sbi account. I have complaint for long time but no solution.
I have all detail received on dated on 9/12/2016 & 12/12/2016.. All detail send to my email id [protected]@gmail.com

I have made a purchase on 16/10/2016 for 2 items with cashback of amount 279 and 139 resp. I have returned 1 item for which i have received refund excluding cashback amount to my wallet.
I cant see any cashback received in my wallet transaction but credit of refund was there.
When i get back to there customer care they are saying it was added to your account which you have used for next purchase on so and so date.
My only request to them was as i cant see any credit of cashback in my wallet history could you please fetch the detail/statement/transaction id where it was credited to my account.
I have also shared a snapshot of my wallet transaction with them.
But they have only 1 answer you used that amount in next purchase. They are giving me all transaction id except for cashback credit which i am looking for. Worst customer care ever.
This is how you guys are making money taking discount from seller on name of giving cashback to customer and then giving nothing back to customer.
Thanks worst experience ever.
Amazon is far best in online shopping as soon you will tell them any issue with product or delay in refund they will come up /with prompt response/refund.
Customers may have issues at any point of time even with best organization in world. And customer care help to resolve those issues so company will stay best.
Everything was good in paytm so far but such customer care will never hep paytm go far.

1. On 6th june 2017 at 04:39 pm i have tried to add rs 400 from my sbi debit card to paytm wallet.
2. I have received a message that the money is debited from my account.
3. But i can see that its not credited into my paytm wallet. And the status is : transaction is waiting for four hrs.
4. Today i have tried calling to paytm customer care help line number, was able to go to the "speak to customer care executive". Help line numbers not answering the call.
5. Customer care help line number of paytm is crap and its taking more than 5 minutes just to get to the option of speaking to a customer care executive., this is worst possible customer service i have seen.

I would like to know why paytm couldn't process the transaction when sbi was clearly showing the debit transaction.

I would like to understand why paytm customer care people couldn't even answer my call.

On may 22, order [protected] and [protected] placed through paytm, where both the orders got failed. But for one of the order, money (Inr 4010) got deducted from my account. Its not refunded yet.
I raised 2 tickets for verification, where i got a reply i shall reach to bank and confirm. As confirmed from them, they said the transaction have been successful. Ask paytm. Its been more than 15 days, money is not refunded.

Process the refund process asap.

I have booked rail ticket through irctc rail connect app the payment was done using paytm gateway but not paytm account amount got deducted but ticket not booked and it is mentioned on the irctc receipt that money is settled to paytm but no money is credited in my bank account
I have mailed at paytm customer care but there were no solution or settlement provided i am attaching the receipt screenshot.