PayTM Mobile Solutions Complaints & Reviews

I have made a purchase on 16/10/2016 for 2 items with cashback of amount 279 and 139 resp. I have returned 1 item for which i have received refund excluding cashback amount to my wallet.
I cant see any cashback received in my wallet transaction but credit of refund was there.
When i get back to there customer care they are saying it was added to your account which you have used for next purchase on so and so date.
My only request to them was as i cant see any credit of cashback in my wallet history could you please fetch the detail/statement/transaction id where it was credited to my account.
I have also shared a snapshot of my wallet transaction with them.
But they have only 1 answer you used that amount in next purchase. They are giving me all transaction id except for cashback credit which i am looking for. Worst customer care ever.
This is how you guys are making money taking discount from seller on name of giving cashback to customer and then giving nothing back to customer.
Thanks worst experience ever.
Amazon is far best in online shopping as soon you will tell them any issue with product or delay in refund they will come up /with prompt response/refund.
Customers may have issues at any point of time even with best organization in world. And customer care help to resolve those issues so company will stay best.
Everything was good in paytm so far but such customer care will never hep paytm go far.

1. On 6th june 2017 at 04:39 pm i have tried to add rs 400 from my sbi debit card to paytm wallet.
2. I have received a message that the money is debited from my account.
3. But i can see that its not credited into my paytm wallet. And the status is : transaction is waiting for four hrs.
4. Today i have tried calling to paytm customer care help line number, was able to go to the "speak to customer care executive". Help line numbers not answering the call.
5. Customer care help line number of paytm is crap and its taking more than 5 minutes just to get to the option of speaking to a customer care executive., this is worst possible customer service i have seen.

I would like to know why paytm couldn't process the transaction when sbi was clearly showing the debit transaction.

I would like to understand why paytm customer care people couldn't even answer my call.

On may 22, order [protected] and [protected] placed through paytm, where both the orders got failed. But for one of the order, money (Inr 4010) got deducted from my account. Its not refunded yet.
I raised 2 tickets for verification, where i got a reply i shall reach to bank and confirm. As confirmed from them, they said the transaction have been successful. Ask paytm. Its been more than 15 days, money is not refunded.

Process the refund process asap.

I have booked rail ticket through irctc rail connect app the payment was done using paytm gateway but not paytm account amount got deducted but ticket not booked and it is mentioned on the irctc receipt that money is settled to paytm but no money is credited in my bank account
I have mailed at paytm customer care but there were no solution or settlement provided i am attaching the receipt screenshot.

Had ordered a dress from paytm, the dress dint fit me and tried placing return request for the same. Paytm not accepting the return request.

Sir,
On 3/march/2017 i had done a recharge through paytm of rs355 but the recharge was failed and the money deducted fro my pnb bank debit card and had appeared in paytm account after that i had transfered my amount to my bank and sir, the amount had not come in my account i had mailed paytm about these issue and they had said that amount had been already refunded in bank account... But the amount had still not arrived in my account... Please that a action against it
Detals provided by paytm
Wallet order id-[protected]
Banktxn id - [protected]

Dear sir,
I was done one transaction through paytm software on dated - 01.05.2017 but my account was debit instantly and the beneficiary was not received till now and the refund was not credited in my account. I am also sending the mail to paytm customer care center but they replied me the payment was not done by our software. I am also sending you the screen shot of payment.

Kindly resolve the matter at the earliest.

Regards,
Harpreet singh
[protected], [protected]

1. On 6th june 2017 at 10:39 pm i have tried to add rs 5000 from my icici credit card to paytm wallet.
2. I have received a message that the money is debited from my account.
3. But i can see that its not credited into my paytm wallet. And the status is : transaction failed.
4. I have tried calling to paytm customer care help line number, was able to go to the "speak to customer care executive" option in the 3rd attempt of the call and waited more than 15 minutes in vain with no response.
5. Customer care help line number of paytm is crap and its taking more than 5 minutes just to get to the option of speaking to a customer care executive.
7. And i have to wait more than 10 minutes to get some one actually speaking to me, this is worst possible customer service i have seen.

I would like to know why paytm couldn't process the transaction when icici was clearly showing the transaction is successful at their end.

I would like to understand why paytm customer care people couldn't even answer my call and kept me waiting for more than 15 minutes - screen shot attached. And to inform i lost my patience after 15 minutes and disconnected the call. - so my call literally went unanswered.

From mobile no [protected] amount rs 5000 transferred to wrongly in [protected] instead [protected] please help to recover I had talk to [protected] but no response

Hi

I have ordered redmi note 4 case cover which is delivered on 06/06/2017.
The product what i have ordered is mismatch and they have delivered wrong case cover which is un usable for note 4.
Image
Order no is[protected]
Ordered case cover snapshot will be sent in attached image

Please verify the mobile exterior design and send the product accordingly.

Can you able to refund the money or how to exchange my product.


We value your product means we value our money.


Thanks & regards,
Pradeep. Y

On the day of 20th april 2017, I have added 220 rupees in my paytm account. But that amount was not added to my paytm wallet. I have contacted 3 times to paytm by email. I got 1st reply saying that wait for 15 days and then your money refunded to your bank account. I waited for 15 days but still money haven't refunded. Then i again mailed to paytm then i got mail saying that wait for 7 working days. Again i waited for 7 days. Till the date 6th june 2017, 220 rupees haven't added in my bank account.

This is regarding order no #039bd22b.

The order was not placed and the payment got declined from the merchant but the amount of 200 was deducted from my wallet but till now i am waiting for any refund or anything to hear from paytm
I have already written them thrice but not a single revert i ahve received from them.
I have been facing issues with paytm every now and then as while placing the order they display some other information once the product is received it dispalys other details related to cashback

I am trying to add 1, 000/- rs to patym wallet on 4th june 2017 around 5:20 pm. Transaction failed. But money is deducted from my bank (Dena bank).

Bank transaction details :
Account number:[protected]
Transaction date : 04/06/2017
Transaction amount :inr 1, 000.00
Transaction type : dr
Transaction description :one97 communicatio/331451/[protected]:

Paytm transaction details :

Order no : [protected]
Order total : rs 1, 0000 4 jun '17 5:23 pm

So please take strong action against it.

Dear sir .
I have transferred a amount of Rs. 2000 /- to corporation bank . It's been 5days . It's not yet transferred . As it is transferred instantly . None of the Paytm customer care is working.
I am using this for the first.
Kindly look into the matter and refund the amount.
Paytm ; I'd ; [protected]
Bank I'd ;[protected]

I have transferred the money of almost 700 Rs. to a wrong number.So it is kind of lost.Please do take necessary action.
Client number can be issued upon request.
So I want to get it refunded as soon as possible.
Date of incident:05/06/2017, 22/05/2017
Number for which the money send is : [protected]

Beware of paytm. They money launder our money holding it for days before having it depositing in the bank. It always happens to me and many more paytm users.
This is seond time it has happened to me i tried to transfer money to my bank account and it says pending.
And when you try to call customer service... Hell you cannot reach anyone and after holding for 30 mins.. The calls gets disconnected.

I think indian governement should first emphasis on customer service on such banking institutions.

Order id : 24737835
Transaction id : [protected]
I made first deposit to ace2three.com from paytm wallet, according to the promotion details i should get cashback, i made this transaction on 18th may and today is 6th june till now i didn't receive my cashback. I complaint to paytm customer care many times but there is no resolution from their side. I send number of mails but no proper response from them. When i given a complaint 3 agents called me from paytm and they assured i'll get resolution within 24-48 hours, now almost a week passed but no response, no call, no mail.

So my request is go through the issue.

Complaint no :[protected]

Hi sir,
On april 27 th i got a call that he is calling from credit card and he said for points redemption otp needed so i was in another tension i have said the otp and the transactions had done after view minutes i have noticed it is fake call, i have complained to customer service and blocked the card. After transaction i got mail that it had went to paytm app. So please trace out this transaction. I am attaching the transaction. Please do a favour from this problem.

The worst customer care service i ever found. The pathetic service. It is very risky to buy something. Because if you try to contact customer care, you will feel helpless as you will not be able to connect. It took more than 45 minutes to connect with a customer care representative. He listened my problem and transferred to another department. Again i was on hold for more than 20 minutes. When i connected to another customer care representative he again asked to explain from the beginning. When i explained the cashback issue he said "sir mai aapko nahi sunn paa raha." and he put me again on hold. I checked my network and it was absolutely fine.

With reference to my recent order no #[protected]

Pfb the complaints.

1. They have mentioned the bus will be of sri krishna travels but it was not that.
2. Not a single charger point was working.
3. Fan was not working.
4. Bus came two hours late at pickup location.
5. Bus didn't had a permit to enter in destination city.
6. Bus reached at destination 5 hrs late.

Worst experience ever.