PayTM Mobile Solutions Complaints & Reviews

Had ordered a dress from paytm, the dress dint fit me and tried placing return request for the same. Paytm not accepting the return request.

Sir,
On 3/march/2017 i had done a recharge through paytm of rs355 but the recharge was failed and the money deducted fro my pnb bank debit card and had appeared in paytm account after that i had transfered my amount to my bank and sir, the amount had not come in my account i had mailed paytm about these issue and they had said that amount had been already refunded in bank account... But the amount had still not arrived in my account... Please that a action against it
Detals provided by paytm
Wallet order id-[protected]
Banktxn id - [protected]

Dear sir,
I was done one transaction through paytm software on dated - 01.05.2017 but my account was debit instantly and the beneficiary was not received till now and the refund was not credited in my account. I am also sending the mail to paytm customer care center but they replied me the payment was not done by our software. I am also sending you the screen shot of payment.

Kindly resolve the matter at the earliest.

Regards,
Harpreet singh
[protected], [protected]

1. On 6th june 2017 at 10:39 pm i have tried to add rs 5000 from my icici credit card to paytm wallet.
2. I have received a message that the money is debited from my account.
3. But i can see that its not credited into my paytm wallet. And the status is : transaction failed.
4. I have tried calling to paytm customer care help line number, was able to go to the "speak to customer care executive" option in the 3rd attempt of the call and waited more than 15 minutes in vain with no response.
5. Customer care help line number of paytm is crap and its taking more than 5 minutes just to get to the option of speaking to a customer care executive.
7. And i have to wait more than 10 minutes to get some one actually speaking to me, this is worst possible customer service i have seen.

I would like to know why paytm couldn't process the transaction when icici was clearly showing the transaction is successful at their end.

I would like to understand why paytm customer care people couldn't even answer my call and kept me waiting for more than 15 minutes - screen shot attached. And to inform i lost my patience after 15 minutes and disconnected the call. - so my call literally went unanswered.

From mobile no [protected] amount rs 5000 transferred to wrongly in [protected] instead [protected] please help to recover I had talk to [protected] but no response

Hi

I have ordered redmi note 4 case cover which is delivered on 06/06/2017.
The product what i have ordered is mismatch and they have delivered wrong case cover which is un usable for note 4.
Image
Order no is[protected]
Ordered case cover snapshot will be sent in attached image

Please verify the mobile exterior design and send the product accordingly.

Can you able to refund the money or how to exchange my product.


We value your product means we value our money.


Thanks & regards,
Pradeep. Y

On the day of 20th april 2017, I have added 220 rupees in my paytm account. But that amount was not added to my paytm wallet. I have contacted 3 times to paytm by email. I got 1st reply saying that wait for 15 days and then your money refunded to your bank account. I waited for 15 days but still money haven't refunded. Then i again mailed to paytm then i got mail saying that wait for 7 working days. Again i waited for 7 days. Till the date 6th june 2017, 220 rupees haven't added in my bank account.

This is regarding order no #039bd22b.

The order was not placed and the payment got declined from the merchant but the amount of 200 was deducted from my wallet but till now i am waiting for any refund or anything to hear from paytm
I have already written them thrice but not a single revert i ahve received from them.
I have been facing issues with paytm every now and then as while placing the order they display some other information once the product is received it dispalys other details related to cashback

I am trying to add 1, 000/- rs to patym wallet on 4th june 2017 around 5:20 pm. Transaction failed. But money is deducted from my bank (Dena bank).

Bank transaction details :
Account number:[protected]
Transaction date : 04/06/2017
Transaction amount :inr 1, 000.00
Transaction type : dr
Transaction description :one97 communicatio/331451/[protected]:

Paytm transaction details :

Order no : [protected]
Order total : rs 1, 0000 4 jun '17 5:23 pm

So please take strong action against it.

Dear sir .
I have transferred a amount of Rs. 2000 /- to corporation bank . It's been 5days . It's not yet transferred . As it is transferred instantly . None of the Paytm customer care is working.
I am using this for the first.
Kindly look into the matter and refund the amount.
Paytm ; I'd ; [protected]
Bank I'd ;[protected]

I have transferred the money of almost 700 Rs. to a wrong number.So it is kind of lost.Please do take necessary action.
Client number can be issued upon request.
So I want to get it refunded as soon as possible.
Date of incident:05/06/2017, 22/05/2017
Number for which the money send is : [protected]

Beware of paytm. They money launder our money holding it for days before having it depositing in the bank. It always happens to me and many more paytm users.
This is seond time it has happened to me i tried to transfer money to my bank account and it says pending.
And when you try to call customer service... Hell you cannot reach anyone and after holding for 30 mins.. The calls gets disconnected.

I think indian governement should first emphasis on customer service on such banking institutions.

Order id : 24737835
Transaction id : [protected]
I made first deposit to ace2three.com from paytm wallet, according to the promotion details i should get cashback, i made this transaction on 18th may and today is 6th june till now i didn't receive my cashback. I complaint to paytm customer care many times but there is no resolution from their side. I send number of mails but no proper response from them. When i given a complaint 3 agents called me from paytm and they assured i'll get resolution within 24-48 hours, now almost a week passed but no response, no call, no mail.

So my request is go through the issue.

Complaint no :[protected]

Hi sir,
On april 27 th i got a call that he is calling from credit card and he said for points redemption otp needed so i was in another tension i have said the otp and the transactions had done after view minutes i have noticed it is fake call, i have complained to customer service and blocked the card. After transaction i got mail that it had went to paytm app. So please trace out this transaction. I am attaching the transaction. Please do a favour from this problem.

The worst customer care service i ever found. The pathetic service. It is very risky to buy something. Because if you try to contact customer care, you will feel helpless as you will not be able to connect. It took more than 45 minutes to connect with a customer care representative. He listened my problem and transferred to another department. Again i was on hold for more than 20 minutes. When i connected to another customer care representative he again asked to explain from the beginning. When i explained the cashback issue he said "sir mai aapko nahi sunn paa raha." and he put me again on hold. I checked my network and it was absolutely fine.

With reference to my recent order no #[protected]

Pfb the complaints.

1. They have mentioned the bus will be of sri krishna travels but it was not that.
2. Not a single charger point was working.
3. Fan was not working.
4. Bus came two hours late at pickup location.
5. Bus didn't had a permit to enter in destination city.
6. Bus reached at destination 5 hrs late.

Worst experience ever.

I have ordered mobile online through #paytm before 10 days and i have placed return for that same day due to damage item but till now i am getting same that we are talking with vendor waht the * company takes more then 10 days to talk with vendor i have send all the photos and video of damage product but they are not even responding. I am calling #paytm twice in a day from last 10 days.

I am posting email conversations here.

Dear customer,

I am beena and i apologize for the inconvenience caused to you. I have just received your query. I am committed to help you to get a speedy resolution. Our system needs the following information to further process your request:

* order id/item id
* exact reason of return
* images of the product/ invoice/ packaging

As soon as we receive your reply, we will work on your issue right away and come back with an update.

Sincerely,
Paytm care

My reply

Hello beena
[protected] this is my order id which i have ordered from my another email id which is [protected]@gmail.com and i have already send all the detail before 10 days and i am continuously following up with paytm but they are not giving any response to me.
And 30522955 this is my reference number.
Please give some proper responce.

I have send all the detail to "vikas" who was talking with me about this issue. I want some higher authorities of paytm must be in cc for my problem.

Paytm reply

This is in regard to the concern return which you have registered with paytm against the order number [protected]. I can see that you are unhappy with your experience. I feel terrible you had to experience this. This situation is not ordinary and these incidents are not typical o[censored]s. We are very serious when it comes to our customer’s satisfaction and have a zero tolerance policy in this respect. Be assured that strict action will be taken against the responsible for this case. We will also take measures to avoid such instances in futureas per the system, there are multiple requests generated from your end for the same issue on the same order number.

We are already working on resolving this case for you under the ticket 30522955. Please take note of this. Meanwhile, we would be closing this duplicate case.

My reply

Yes i have initiated multiple request and i want you to continue with all my requests. As i am really frustrated with service this time.

I am not getting why it is taking more then 10 days to return one product. This is happening first time in my life that it takes so much time to return product. I have ordered so many times mobile on different website but paytm experience is really terrible.

All the time i am getting mail which have written it will take 24 to 48 hours to return but its already more then 300 hours. Please make it possible to pick the product with in 24 hours from now.

Paytm reply

Hi yogesh,

I am nikita and i have just received your query. I am committed to help you to get a speedy resolution. Our system needs the following information to further process your request:

* order id/item id

As soon as we receive your reply, we will work on your issue right away and come back with an update.

Sincerely,
Paytm care

My reply

Urgent reply needed

Hello nikita,

This time i am really frustrated with the paytm service. I am providing this detail for the 4th time i guess, but no issue with that the only problem is today its almost 10 days of my return request and i m not getting any update with my problem.

My order id is [protected]
Item id [protected]

And i am attaching image of all detail.
Please nikita if you can help me help me out of this.

Paytm reply

Sorry for the inconvenience caused to you.

This is in regard to the concern the product which you have registered with paytm against the order number [protected]. As per the system, there are multiple requests generated from your end for the same issue on the same order number.

We are already working on resolving this case for you under the ticket 30522955. Please take note of this. Meanwhile, we would be closing this duplicate case.

My reply

All the time i am getting the same we r closing your request due to multiple request. But no boddy is resolving my first request.

Pathetic worst experience and no curtesy for the customer, its take 10 days to talk with vendors for the returning product what rubbish. You are making customer foolish.

Talk me with your higher authorities you all are nonsense people for me who can not understand my problem. Is there anyone in your company who can understand customers request.

Shutdown your company if you dont know how to deal with customers.

I must say flipkart snapdeal amazon are far far far better the you guys #paytm.

On 04/03/2017 at 7:00pm i was adding rs5000 to paytm account no. [protected] (Order id's are [protected], [protected]) from debit card, the money was deducted from bank but paytm showed me error. Till now the money didn't reflected to my bank. I have raised my complaints to paytm many times but they closed the complaint without my consent. Bank said the money is with paytm and paytm said it is reflected to bank. I request paytm to provide me full transaction detail of order id's [protected], [protected] pls provide the failure transaction so that i may contact bank for the refund

*i repeat pls provide failure transaction of rs 5000 on 04/03/2017. Because whenever i say paytm to provide me detail they send me all successful transaction details and it misses the failure one so don't send without seeing. Atleast confirm the details before sending me something. It should be relevant atleast

Can you please help me cancel an order i placed with paytm for a 2 wheeler? The delivery date is on 29th july which is 2 months away. I waited for a week when i tried reaching paytm for more than 2 or 3 times and they just copy paste the same email response each time. The customer care is pathetic as well as they say as per company policy they can't cancel this order. The dealers reached me today and i said i cant wait so long (More than 2 months) for the delivery and they were ready to cancel the product at a cancellation charge which is alright for me, but paytm does not allow me to do it. This is ridiculous considering the purchase is not a small one and i have spent 5500 to patym for no reason.

Cash refund
Dear sir,

I recharged my mobile no: [protected], order no:-[protected], dated:31-may-17 through ur paytm, rs 20/- but this amount was debited my bank account and rechare was not done. I have sent complaint to customer care but they are not refund my money in bank account and paytm cash. So my humble request u to take necessary action