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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025

Complaints 20038

Resolved

1742

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18296

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 399

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201303

Website: www.paytm.com

Dear sir/madam
I would like to inform you that i have an problem with an fraud transaction at pay tm from my atm card the details of transaction is below

Date time card no. Atm id.

1. Date - 1/05/2017, time 02:10, card no.-[protected], atm id -7007981, tran no.[protected], amount - 2000/- at paytm
2. Date - 1/05/2017, time 02:12, card no.- [protected], atm id -7007981, tran no.[protected], amount - 2500/- at paytm
3. Date - 1/05/2017, time 02:16, card no.-[protected], atm id[protected], tran no.[protected], amount - 3000/- at one97communication

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Address: New Delhi, Delhi, 110037

Today we have make payment of rs 211 to cng pump at nh8 @ 09.23 am. Transaction id is [protected].
But amount not reflect in cng pump account and last we have to pay cash.
We are waiting there 15 to 20 min but amount not reflect in his account, then we have call to customer care but iva never connect to any customer care.

So kindly refund my amount in my wallet - rs 211

Pls help.

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Address: 411016

I had purchased a dsantech camcoder through paytm from the seller santosh technology (Delhi) and the material has become faulty within the warranty period. I tried reaching the seller through the phone number mentioned on the invoice but that phone no. Doesn't exist. Also tried calling paytm customer care but that no. Is also wrong. How can i get the replacement of the product?
Is paytm fooling the customers by giving the wrong information?
Also the seller, when searched is a software development company and not an actual seller. Please suggest what can be done?

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Address: 560001

Website: paytm.com

On 3rd may, i purchased gold form paytm worth 1000 from my old account.
Transaction receipt
Order no: #[protected]
Mmtc-pamp invoice number: #dg[protected]
[protected]t11:59:04.000z
[protected]
[protected]@gmail.com

Few hours later i upgraded and inked my old account with new one. As per their policy all orders should reflect in the new account but no transfer of any type were carried out. To worsen the situation there customer service support number [protected] on calling shows invalid number. Many times i tried to contact them form other sources but failed as their is no way of contacting them directly.in addition poor email response.

I suggest people to complain against paytm at higher levels directly addressing to gov./ pmo as one need to be safe for building "digital india".

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Address: Gautam Buddh Nagar, Uttar Pradesh

I order hp laptop it's battery was very poor only 1 hour work after fully charge and i also order laptop bag it is also or very bad quality paytm is very poor site plz action my complaint otherwise i was complain to the consumer court for fraud with customer. Madarchod jldi se problem solve krde wrna company to jayegi hi tu bhi jayegi fraud ke chakkr me

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Address: 700114

Website: www.paytm.com

Today I t tried to book a rail ticket on IRCTC via paytm gateway, but the transation failed and payment not received by IRCTC and my money got debited from my bank a/c please refund my money back.

transaction no- PUR/PTM*IRCTC/NOIDA/PTM*IRCTC/Seq No 450597
please refund it to my external bank a/c as early possible

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Address: New Delhi, Delhi, 110019

Website: WWW.Paytm.com

Actually i bought some goods from paytm on 22.04.2017 and make payment from above account of inr 3, 098.00 and after some time i cancelled the transaction for some reason. After that paytm team initiated refund on 24.04.2017 in source of payment and provide me reference no. 74678447114417046515233. They told me that it will credited on your account within 7 days if not than contact with your bank. Till today i am not get refund.

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Address: Surat, Gujarat, 395006

I return my balnce to [protected] i am not want to recharge this mumber .. I am want to recharge [protected] so plese return my money

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Address: Shahdol, Madhya Pradesh, 484774

4 times payment made from my sbi account through paytm on 8 and 9 april 2017, which was not done by me. So i want know about transaction detail of 8 and 9april 2017 and uses of transaction.
Deta collected from my sbi transaction statement is:
Transaction description :othpg565780, othpg735239, othpg567169, othpg988564
I request to these all transaction not done by me, so please resolve my problem...

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Address: Malappuram, Kerala, 676304

I booked a flight ticket in paytm via debit card. After 1 day my ticket was automatically cancelled. But they not refunded my money yet now

My order no is [protected]

Pls help me. Pls do anything

May 06, 2017

Updated by sabeeh Sabeehp I booked a flight ticket in paytm via debit card for rs 4947. After 1 day my ticket was automatically cancelled. I saw that ticket was refundable when i booking time. But now they told the ticket is not refundable. This is really cheating. Please refund my cash.

My order no is [protected]

Pls help me. Pls do anything

I booked a flight ticket in paytm via debit card for rs 4947. After 1 day my ticket was automatically cancelled. I saw that ticket was refundable when i booking time. But now they told the ticket is not refundable. This is really cheating. Please refund my cash.

My order no is [protected]

Pls help me. Pls do anything

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Address: Lucknow, Uttar Pradesh, 226016

I am bank of baroda credit card holder from my credit card (No [protected]) amount of 8100 /-deducted on 04 may 17 at 10:40 am, that was unauthorized transaction. From customer care i got information that transaction was made for paytm mobile services. This transaction was not done by me and the transaction was done without my permission. Plzzz cancel the transaction and revert it...
Card no is [protected]
Rahul singh

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Address: New Delhi, Delhi, 845305

Website: [email protected]

Dear executive,
This is so sad to inform you that on dated 15/04/2017 i have made a recharge for my Jio number of Rs 309 in which the amount has been deducted from my Bank account but the recharge has been failed. So, many time i have call the customer care of Jio but they have ensure me that your amount will be refunded between 7-12 Working days. Now they are saying that we have refunded the amount from our side. Kindly Contact with Paytm executive for the confirmation of amount refundation. So, many time i have call your executive but they are either not picking the call or says the number you have call is unvalid.

So,
Requesting you kindly refund the same in my account as soon as possible. Or either call me on my register mobile no. Which is [protected].

Regards,
Raman Kumar Chanchal
Paytm user

Sent from my vivo smart phone

Sent from my vivo smart phone

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May 05, 2017

Updated by Raman Chanchl Today's after registering my complain on this blog i have got a fraud call from paytm which number is [protected] he has told me that you will get your amount refunded by following some steps he told me to open a website which is www.rbiauthorization.com and i have did what he says after entering on the site there were five blank places to filled in which the first was to enter the debit card no. And the second was to enter the expiry date of the card than the third was cvv no. And fourth was registerd mobile no. And the fifth was pin code of the card after entering this complete information. That # has deducted rs 2005 from my bank account. And after deduction of amount from my account i have got one more fraud call from a no. Which is [protected] who is saying that i will help you in refund your amount he the rascal is saying that you will get a message from our side and you have to told about the message he the # has initiate a transaction from my account by asking my card no. And date of expiry, whose detail i am mentioning you have initiated a txn of inr 999.00 at airtelmone on icici bank card no.4334. And after some time i have got the third fraud call from a no. Which is [protected] and he is also asking the same thing. But i haven't told him.
I have did a police complaint against these no.

So,
Kindly requesting you please take hard legal action against these fraud. I have recorded there audio communication with me if it is required for proof than i can send it.

May 06, 2017

Updated by Raman Chanchl Kindly remove my mobile no. From this comlaint continiously i am getting fraud call

May 06, 2017

Updated by Raman Chanchl Not resolved till now ?

May 06, 2017

Updated by Raman Chanchl Not resolved till now why??

May 08, 2017

Updated by Raman Chanchl Dear executive,
this is to inform you that Rs 500 amount Deducted from my account at yesterday evening.

So,
kindly refund the same in my account. Or call me on my registerd Mobile no. Which is [protected]

With regards
Rajeev Tiwari
paytm user

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Address: Pune, Maharashtra, 411013

Website: Paytm.com

Hi, i have wrongly deposit to [protected] amount of 1448. The receiver also acknowledge that she receive the amount. She receive the amount in her old wallet and currently its not showing in the new paytm account. So she is unable to revert the amount to me. I have already sent mail to [protected]@paytm.com with all the explanation but they need the written acknowledge from receiver and she does not use any email id. It's almost 7 days no action has been taken and i really fed up of the response of customer care. Please look into this matter. I am also attaching the message that receiver has received.

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Address: 380061

Dear executive,
This is so sad to inform you that on dated 4/05/2017 i have made a recharge for my vodafone number of rs 525 in which the amount has been deducted from my bank account but the recharge has been failed. I am doing payment of vodafone postpaid bill and then my money from my account is withdrawed but payment is not done.
And after that i have paid mybalance with net banking. And thus 2 times my money is withrawed from my account.

I want my money revert back soon.

My registered phone no. With paytm is [protected]

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Address: Agra, Uttar Pradesh, 282005

I will oder from paytm my oder is fail but my money reduce my bank account my oder id [protected] amount is 7065rps my money reduce my bank account my
Money not refund my bank account i will mail more 10000times but no solution paytm is chor company my problem not solve with in 24 hours i will solve my problem other wise you will case from consumer cort

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May 6, 2017

Complaint marked as Resolved

Please refund my money from bank account my mobile no. 8077989661

May 06, 2017

Updated by global times network I have oder but oder is fail my money reduce my bank account not refund my bank account my oder than 6 momth money is 7065 rps i have mail more than 100000times but reply paytm chor company ha oder id [protected] please refund my bank account with in 24 hours otherwise i will case against you from consumer cort
My money is refund my bank account with in 24 hours

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: paytm.com

I have ordered vego 6l personal cooler but i have received wrong product i. E water purifier. I have attached images of the product with bar code, invoice, inner and outer part. Please find the attachment.
The packaging was sealed when the product was delivered. I am waiting for your response. Please solve my issue.

Paytm orderid - [protected]

Thanks & regards,
Achyutananda panigrahy

+5 photos

May 09, 2017

Updated by achyutananda panigrahy Hi,
I have not got any solution from paytm . i want to return the wrong product and refund my amount.Please solve my issue .
Thanks & Regards,
Achyutananda

May 09, 2017

Updated by achyutananda panigrahy Hi,
I got call on[protected] and[protected] from paytm customer care, mobile no is : [protected].I have received wrong product so that he asked me account detils for money reversal process .i have provided my account details, expiry date and cvv and also otp .Then he told this card is blocked.he asked give me any other account .then i have given my friends icici bank details . that card also blocked.And then i given my brothers idbi account details, that card also not working he told. And then i given my friend credit card details which card through i have paid the amount. but still the customer care executive told the cards are blocking.So i dont know what is happening .please solve my issue quickly.I am thinking that call is fraud call .please take action for that,
Thanks and regards,
Achyutananda Panigrahy

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Address: Sikar, Rajasthan

Website: www.paytm.com

Mene ek book order ki thi Amazon se jiska payment mene apne paytm wallet se kr diya. Ab amazon se msg aa rha h ki cash on delivery krna hoga.Mere ko mere pese wapas chahiye.Otherwise m ap logo ki complaint consumer Court m kruga.

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Address: Ernakulam, Kerala, 683101

Website: Paytm

Transaction id [protected] i used paytm scan option at shop owner having mobile number [protected]. Amount debited from my account but shopkeeper claimed he didn't get and i gave cash. I approached paytm and they told refund given to shopkeeper. Shopkeeper claims he didn't get refund. I asked paytm to provide proof and date of refund to shopkeeper. They are not providing. For this refund of 74 i have spent more than rs 300 so far. I need refund and compensation

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Madhusmita itishree

from Siliguri, West Bengal

May 5, 2017

I am complaining because my money deducted from my account during a recharge but recharge not successful. i am very much disappointed to this thing .a week gone after this issue i also lodged a complain regarding this in paytm side but my issue still not solved.kindly help to recover my money

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[protected] how i can login to my account...
When iam entered my phone number it shows some network issue how i can login...

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Address: East Singhbhum, Jharkhand

Website: www.paytm.com

Book train ticket dated 28th april 2017 on irctc through paytm gateway with transaction id [protected] of rs893.11 with bank transaction id visa-pos/irctc_paytm sbipg idbi bank. A amount of rs18.11 was deducted as a service charge with same transaction id.

Cancelled the same ticket on 28th april 2017 with refund id [protected]on irctc website. Amount of rs815 is showing already refunded on bank paytmag.

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