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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025

Complaints 20038

Resolved

1742

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18296

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Chandigarh, Punjab, 160101

Yesterday i transferd 5000 rs amount on my hdfc account through paytm from my account amount got charged but when i m cheking on my account it is not reflecting i have raised so many ticket regarding same but till i have not receive any conformation from paytm I called their helpline number no customer support they have now m waiting for my amount I don't want to wait again so kindly you do it for me from yesterday m waiting for their response but no response I get

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I tried making in account payment through paytm 5 time. Money has been deducted from my bank account but the payment has not yet done 2 time. I have raised complaint against this issue to the paytm 1 days ago but there is no response from the paytm. These guys are very irresponsible and they dont even bother to resolve the issue. Its like 1 days since i have faced the issue but upto now there is no response. I want the money back immediately and am never gonna use paytm again. My paytm account is with [protected]

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Address: Udham Singh Nagar, Uttarakhand, 263153

Dear sir/mam
I was having my money on paytm wallet and I was sending it to bank accont by send or pay but it is pending sincelong time around 12 hour and the balnce had been deducted and my txn id no is. [protected]. The payment I made on Date[protected]
Kindly give me a solution, and make my payment refund. I will be thankful to u, please solve my problem
Thanks

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I

Idris Hussain K

from Aurangabad, Maharashtra

Dec 20, 2016

did u recieve ur amount???am also facing the same issue

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Sir mai paresan hu[protected] ko 5000 rs bank me transfer kiye panding show ker raha hai please help kijiye my no [protected] hai wallet order id #[protected] hai

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Address: 500032

Website: www.paytm.com

I tried making broadband bill payment through paytm.Money has been deducted from my bank account but the bill payment has not yet done.I have raised complaint against this issue to the paytm 4 days ago but there is no response from the paytm.These guys are very irresponsible and they dont even bother to resolve the issue .its like 4 days since i have faced the issue but upto now there is no response.I want the money back immediately and am never gonna use paytm again.my paytm account is with [removed]

Dec 20, 2016

Complaint marked as Resolved

Dec 20, 2016

Updated by Complainant22901 Ok

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Address: Nadia, West Bengal, 741250

Website: www.paytm.com

My name is Souvik Dutta, I am a paytm user (Paytm ID [protected]). Recently on13th Dec 2016 I try pay my CESC bill of RS 4790/- from my paytm account via a friends SBI debit card because of slight short amount in my own bank account, after submitting the debit card details the order was showing in processing state so I thought it will be done in few minutes but next morning I find out that the balance was deducted successfully from the sbi account and I got a confirmation email from paytm but the bill payment order was cancled. So in these past 7days I tried every possible way to contact paytm customer care but they sending me same email again and again saying that the did not recive any payment behalf of that order id. So I asked them how could I get the payment confirmation email from paytm if you guys did not recive any payment and the stop answering my emails. I noticed just now they deleted that order from my account history. Take a look at the screenshot you guys will know what I am talking about.

+1 photos

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Address: New Delhi, Delhi, 7503

My paytm acc. Se tata power ko pement kiya to mere indian bank se pese v kat gye or tata power ko pay v nahi huaa. Plese mere paytm acc me mere pese rifand kiye jaye

Dec 20, 2016

Updated by abdul jakir Rong charge plese refand my bal.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Ref : 13449982 Your Query with Paytm Care (SF),
Hi,
I got an account with Paytm [protected]@gmail.com.
I logged a complaint to change my old mobile no [protected] to [protected].
I logged the request via paytm website on 13th Dec and replied to there email with the bank statement showing the transaction with paytm and they assured that it will be resolved and i will be able to change my mobile no in 48 hours however its been 7 days now nothing has happened so far and bcz of this i cant use the money which i deposited in my paytm account.
I want the things to be sorted out. I wrote lot of emails to paytm however no revert or solution yet has been done from there end.

If this is not going to sort out in. I have to log a complaint against Paytm in consumer court now i believe first you are not assisting your customer second not providing proper resolution and bcz of Paytm my money is blocked with Them.

Thanks for the great service

+1 photos

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B

Badua

from Chandigarh, Chandigarh

Feb 14, 2017

+1

Chor hain dono miyan biwi... noida main pata nahi kis kis ke paise leke bhage hain.. aur na jane kahan kahan.. Aise log to jhoothi complaints thokte rahte.. Keede padenge in sabko.. yaad rakhna.

N

Nanga

from Chandigarh, Chandigarh

Feb 14, 2017

+2

Bhai sahi kaha dono k dono ik number k chindi chor hai..logo k aur banko k paise khaa kar bhaage hai.. Kya hoga humhara.

PLEASE PEOPLE BEWARE OF THESE MODERN BUNTY BUBBLY.

Kaala Rakshas saala...aur Kaali Bhains kee jodi hai yeh logo ko thugte hai...Modern bunty bubbly.

R

Richard Verma

Feb 14, 2017

+1

Preetika g pehle aap ye bataiye k aap no change kyu kar rahi hai. Apke husband ne jin njin se paise liye hai sabke paas yehi no hai kya?
You should ashamed of these kind of cheap habits rather than supporting your thug husband.
what will happen if someone will catch you someday? Just think of it. you guys will be in big trouble.

P

Preetika Sandhu

from Chennai, Tamil Nadu

May 20, 2017

look whosoever you are.. please stop blaming me as i am not concerned with your moneys and I never met anyone. One more thing he is not my husband anymore, I was not aware of his activities .It is a thug jodi of mother and son and i was one of their target .
Preetika Sandhu

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: paytm.com

Tried adding money to wallet with Rs15000/- into Paytm wallet on Saturday 10 Dec 2016,
Money got Debited from SBI Bank with same amount but Paytm wallet doesn't shows up any amount.
it's been more that 10 day i haven't got the refund amount.
Those Transaction in Order history has been removed from Paytm order History.
Transaction ID - [protected]
Transaction ID - [protected]

I have all the Snapshots of Payment and Transactions.
Let me know things to do next...!!!

+1 photos

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.paytm.com

It is to bring to your kind notice that i made a paytm wallet transaction of 800rs on 18th December to number [protected]. but the transaction is in pending state from past 72 hrs and i have paid the customer the same amount to his alternative number so u asked the paytm to kindly stop the transaction since it was in pending state and return the money in my wallet and i have registered the complaint almost 10 time but no response or email from there side i have recieved

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.paytm.com

To,
Customer Support, PayTM,

I tried to recharge my BSNL mobile number [protected] on 5th December, 2016 for amount of Rs. 290 and the Order ID generated is [protected], but the transaction failed.

The amount was deducted from my bank account, but the recharge failed and I have not yet received the refund of Rs. 290 neither in my bank account nor in my PayTM wallet.

Although I have registered my complaint on the PayTM customer support portal, but I have not received and response regarding my complaint. It has been more than two weeks since the failed transaction so the amount should be refunded by now.

Kindly look into the issue and refund the failed transaction amount as soon as possible.

Thanks and Regards,
Sumita Palchaudhary

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Address: Chandigarh, Punjab, 160036

Hello.my payment not transfer bank account rs .2000/ date.17/12/2016.time.14:50.wallet id:[protected].please my payment refund in my wallet.thanku
[protected]

Dec 19, 2016

Updated by Deepu gupta Hello sir my payment rs.2000.in not be my bank account.date.:17/12/2016 time:14:50 .wallet id:[protected].plz sand my payment rs.2000.in my wallet account.[protected]

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Address: New Delhi, Delhi, 110001

Website: PAYTM

I purchased tplink wr940n wifi router from paytm
site shows still cost is 3899 u get 37% discount so u pay 2475
i paid and got it on[protected]
but i found m.R.P. On the product was 2399
and when i contacted local mkt i found the rate to be
rs.[protected] only.
And in other online portals also the rate was similar.
I feel i have been charged by 900 inr approx

this is very very unethical

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Address: Pune, Maharashtra, 411052

Dear sir

I have sent 2500 to idbi bank from my paytm wallet, the amount reduced my wallet but not received to bank and status is showing. Pending,
So kindly refund my money urgently, i really need it for hospital problem... So please transfer urgently otherwise i will go to consumer court.

Txn. No.:- [protected]
Mob. No.[protected]

Kindly refund urgently, i have hospital problem.

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Address: New Delhi, Delhi, 110085

Website: www.paytm.com

I am complaining about my Order No# [protected] on 19 Dec 2016 at 05:35 PM, they took the money from my wallet and didn't provided the services they did the same thing earlier as well for my Order No# [protected], [protected] on 08 Dec 2016 & for Order No# [protected] on 09 Dec 2016, they haven't provided me any sort of services neither they refunded the money. I spoke to my Mobile service provider Airtel, they told me the haven't received any money from PayTM for my service recharge, its been I have been following PayTM but they are just giving me run around they are not giving any resolution, I want that they should be marked as scammers. they are just scamming people this is not the case going on with me I have spoken to other people they said the same ting about the worst service by PayTM.

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Website: PayTM

I have raised about 4-5 tickets to merge both the accounts. As my previous number is lost I am unable to sign-in and I have some amount in the old paytm account. I have called even the customer service but never get back from them. When whole India is trying to be digital this type of customer service is not accepted.

Ticket Numbers: 13548056, 11565378, 13134595

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I priyanka kumawat account on paytm . My payment transaction id is 7000798VID7015 and 11353134VID2954 of 1900rs. I wanted to book CD player but unfortunately the payment done 2 times.i also called at your customer number but no response. I request you to return my unwanted transaction done on[protected].I hope my problem will get solved by you as soon as possible.thankyou

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Address: 560075

Website: www.paytm.com

I did a money transfer from Paytm wallet to bank. Amount was debited from wallet but not credited to bank account till now. The transaction was made by 17th December. The status of the transaction was Pending. I draft a mail to enquire about it. No response from them. What a pathetic Customer Care. Please treat the Custer in good manner. Expecting a positive result ASAP.

Dec 21, 2016

Complaint marked as Resolved

Communicate Paytm CC via mobile and Phone. They ensure refund will happen by end of Tuesday. Today I checked balance. Cash was re-funded.

Dec 19, 2016

Updated by Vinod VP14 Wallet transaction I'd is [protected].

Dec 20, 2016

Updated by Vinod VP14 This issue was not yet resolved. Don't mark as resolved.

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M

mahesh songara

from Rajkot, Gujarat

Dec 22, 2016

I did a money transfer from Paytm wallet to bank. Amount was debited from wallet but not credited to bank account till now. The transaction was made by 20th December. The status of the transaction was Pending. I draft a mail to enquire about it. No response from them. What a pathetic Customer Care. Please treat the Custer in good manner. Expecting a positive result ASAP.

PayTm wallet to bank transfer - Comment #2622445 - Image #0

PayTm wallet to bank transfer - Comment #2622445 - Image #1

PayTm wallet to bank transfer - Comment #2622445 - Image #2

mahesh songara's reply, Dec 22, 2016

I did a money transfer from Paytm wallet to bank. Amount was debited from wallet but not credited to bank account till now. The transaction was made by 20th December. The status of the transaction was Pending. I draft a mail to enquire about it. No response from them. What a pathetic Customer Care. Please treat the Custer in good manner. Expecting a positive result ASAP.

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Address: Varanasi, Uttar Pradesh, 221001

Sir
On 09/12/2016 I had added 16000 rs. in my paytm wallet, After few minutes by mistake I had pressed the option of returne to bank. after that there was a popup notification has been showed that your money refund in your bank account within seven days, I m still waiting and it is 11th days today but my money not return to my bank account.
Kindly help me

(Transferred to BankBank
Txn ID: [protected]
Paytm Cash Txn ID [protected]
[protected]:04:56 PM)

Thanks
Ejaz ahmad
Mobile number - [protected]

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E

ejaz_85

from Varanasi, Uttar Pradesh

Dec 20, 2016

dear website owner and viewer
when i complain on this website. There after many phone calls coming on my mobile from the paytm affilected peple and the froud pople also. I complain on this website about 9:15 pm and a Froud call come on my moblie at 19/12/2016 time 9:27 pm from this mobile number ([protected]) call duration 2 minutes and 27 secound he told me " hello sir i am from paytm can i help you whats your problem?" I said my problem and after that he told me “your problem is solved within one hour” and please told me the OTP on your mobile. When i saw the massege there was reset pasword OTP. I did not give the OTP and abused him then he cut the phone. After 20 minutes at 9:47 an other call come on my mobile from ([protected]) call duration 2 minutes 2 secound. He also said i am from paytm and asked my problem i told him then he asked me my ATM card number. So dear paytm user this website is totally fake you have complain on this website to solved your problem but here is many more problem. I want to said website owner please do something or close the website.

Thanks...

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Address: Bangalore, Karnataka, 560078

Website: WWW.PAYTM.COM

With reference to the subject i still not received my amount to bank raised ticket many times no proper response, wallet txn id-[protected], transferred on[protected], from mobile no-[protected].

Oct 27, 2020

Complaint marked as Resolved

It's resolved thanks

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