PayTM Mobile Solutions Complaints & Reviews

On saturday 17 december 2016, I added 500 rs. in my paytm wallet and i signed out from my profile. but on next day i.e sunday, when i again login into my account, then its showing zero balance. i called at customer care but there is no reply from them. i mailed also but there is no reply from them. its totally fed up me.
so here i am requesting you to refund or return my wallet balance. i shall be thankful to you.

my transaction id is [protected]
my transaction date and time is Dec 17, 2016 at 15:45:35
my contact number or paytm registered number is [protected]

Dear Team,

This transaction has not been received by other paytm user to which i transfer.
same amount has been debited from my account but transaction has not been transfer to other paytm user
Paytm User - [protected] so please check and confirmed when the paytm will revert my amount
Please Reply ASAP.

I made a payment to my paytm wallet on 7th dec for an amt of 602/-. Then subsequently withdrew the amount. Since the original payment was made by my credit card and no bank account reg. with paytm The transfer was to my CC however after 2 weeks still the payment has been received. Innumerable mails to care team is resulting in no response forget a resolution. I am contemplating a police complain now. Even the helpline nos. are fraudlent.

Can you please help or advice me to reach out to the police to sort the matter?

Regards, Saraswati Subramaniam
Order id [protected]

I had transferred rs.5000 to my savings bank account on 26/11/2016, the amount was deducted from my paytm wallet at the same time but the transaction is still pending
Omany times i try to call paytm customer service but they are not piking my call
Kindly look in to the matter and get the amount back
Transaction id : [protected]
Order id : [protected]
Contact no : [protected]

Regards,
Ismayil

I tried to add rs 500 in my paytm wallet through my debit card on 07 Dec 16 twice. But both the time transaction was failed. Out of two failed transaction only once Rs. 500 was instantly refunded in my bank account. Rs. 500 is still awaited for refund.

In this regard I already sent email to [protected]@paytm.com twise. But no response from paytm side.

Hello Sir/Mam,

From the date of 9th November i am using PayTM app but on date of 17th December i was transferring amount of Rs2000 to another account, I have tried 3 times to sent money but no money transferred to another account but amount of Rs 4000 deducted from my account.

So kindly help me find the solution of my problem of Rs 4000 this is my hard working wage so please reply positively as soon as possible.

I have tried call many times but No one responses there.

I tried to add 300 rupees on 8th December 2016 it showed an error on paytm but money got deducted from my bank account later when i lodged a complaint on paytm i got a mail stating that payment confirmation received of rs 300(screenshot attached) but still the money was not reflecting in wallet and after that i contacted paytm more than 15 times regarding this but no reply is came from there end
Order ID [protected]

I proceed the paytm order no. Ptm[protected] dt.15/12/2016 for payment to bsnl landline bill, account no.[protected] for payment of rs.934/-. The paytm order was succesful but payment has not be remitted to bsnl account and bill showing pending.

Due to oversight, one more payment of rs, 934/- was made vide order no. Ptm[protected] on 15/12/2016 but the same is also not remitted to bsnl. (A/c [protected])

Kindly look into the matter urgently for bill payment to bsnl and confirmation.

I have not received my money refunded yet from my paytm wallet to in my bank account.transaction id is [protected] and order id is [protected].and i want my money back as earlier as possible.and from last three days i am waiting.i have made phone calls to banks also but they make no attention to my compliant.this money is important for me as i am a graduate student.and my parents can afford.

Amount not refunded to bank
I have transferred refund amount of Rs 5000 and 4000 from Paytm against Order-Id-[protected], [protected] to bank icici dated Dec 14/12/2016. On Dec 12/12/2016 received a message from Paytm ur txn successfull but I have not received any amount to bank account. The bank manager said to contact the Paytm as they did not see any request of transfer money from Paytm. I am trying to follow up Paytm through mails constantly since Dec 14/2016 but no responce so far.
Paytm User id - riteshkr8482 @gmail.com
Name-Ritesh kumar

Please transfer my amount at the earliest as possible.

Last Sunday 11 December 2016 i tried to place a BigBasket order using Paytm. But the order was failed and canceled due to payment issue but money was deducted. I contacted customer service they said they didn't receive the money and if they receive it they will refund in two days. Later i got mail that they received the money from bank will process refund in two days for order 1846983 but it had been 7 days no refund, they are not responding to emails. I even contact them through twitter they just ignoring it. I couldn't even find any details in paytm transactions or order list! They didn't have any record of it except for the email in attachment. Tried compliant using app and ivr they are asking to select order which is not there and even if I find some send email no response.

P. S I have also find some other people having same kind of issues in Twitter within minutes of search one waiting for 5 days abd another person claims 40 days, in my case they aren't even responding and no official escalation or in person call support.

Sir when I merged my old account in new Accounts previous money is not showing . Statement is also not downloading.Please send my previous Account's money in new Accounts.I also fill KYC but not showing increasing capacity.In previous n new Accounts my mobile number is same which is I m using at this time.I refund Some money in bank not showing Ac.

Sir I was having an existing account in Paytm
But when my mobile theft by someone.
I made a new I'd with my same no. Because I forgot my password. But when I was making at that time my customer sended me rupees in my Paytm account . But when he sensed. At that time I maked a new account. So my money gone in previous account.
And now it is not in my current account
Please kindly send that money in my new account.
My no. Is [protected]
And my name is Priyanka Mittal.
All the info. Of my ID proof I can give you.
Pls. Send me back.

Hello,
I have transferred total rs15000/- to my bank account. It shows "success" but the money was not credited in my bank account, i did this at 11/12/2016 but still (About 7days gon) i don't get any response from paytm.
They firstly responded & told that it'll be transfered in your bank within 3 days but still not get the money.

1] bank txn id: [protected]
Paytm cash txn id [protected]-12-11 11:06:45 am
Amount;rs 5, 000

2] bank txn id: [protected]
Paytm cash txn id [protected]-12-11 10:57:35 am
Amount ;rs 10, 000

Sir on 15 dec 16 i refund the amount from paytm wallet to bank acct txn i'd no [protected] amt 900/- amt not recd in my bank acct

Dear Sir

This is anand parthasarathy having account with punjab national bank adambakkam branch chennai.

My account number [protected]

Cust id : GAF008670

On dated 12th dec 2016 at 17:13 i had deposited INR 7000 to paytm wallet. As soon as i did transaction the amount was successfully transferred from my account to paytm wallet. Later within few minutes i could find my paytm wallet got empty and shown as INR 0 as balance. I dont know where did my money go and i had sent mail to paytm customer care for update to return my money no reply till date. Usually any such technical issue money should get credited to the bank account within 72 hours, i had approached to bank branch and they said to contact customer care and i registered complaint to PNB customer care and complaint number SR NO: M[protected]

Kindly update the transaction error asap. Looking forward for u r urgent as safe return money back to my account.

Thanks and regards

Anand parthasarathy

Mere khate se 5000 paytm me 8dec ko dale parntu paytm me show nhi kar rha h We have refunded Rs 5000 to your SBI bank for your Order ID [protected] on Paytm. Your bank could take upto 7 working days to credit the amount to your account. Please contact your bank for any queries. Thank you for using your SBJ Debit Card 521XX4795 for a purchase worth Rs5000 on POS [protected] at Paytm Mobile Solutions txn# 970404.

Dear sir i have requested paytm to revert the amount sent wrongly to [protected]. And after it was sent i called to that number to revert me back money and it was not picked and request made through paytm app to send money which was declined. I am completely helpless as i transferred amount from paytm wallet not from bank.. No chance of stopping transaction from bank. Paytm needs to be active and get my money back from that person. No person has right to use the amount which was placed in his account wrongfully. It's illegal. Paytm need to respond and got t my money back. I am disappointed as i got no reply yet. It's an issue to be dealt early. Transaction details: which need to be cancelled and amount to be reverted. To : rahul sharma mobile number: [protected] (No one picks the call but declines my request in paytm for getting cash back) paytm wallet txn id : [protected] amount to be paid back: ₹2500

It has been 3 Days and the Amount is not Credited into my Bank Account ...
I need the Amount urgently

सर मैंने 12 दिसम्बर को paytm से अपना मोबाइल रिचार्ज किया था । लेकिन मेरे बैंक ac, से 140 रुपया भी कट गए लेकिन मेरे फ़ोन में बैलेंस नही आया । प्लीज या तो मेरे फ़ोन में 140 का रिचार्ज कर दो या मेरा पैसे मेरे एकाउंट में वापिस कर दो । मेरे द्वारा जिस नंबर पर रिचार्ज किया गया वो मोबाइल नं [protected] जो टेलीनॉर कंपनी का है। मेरा मोबाइल नो, [protected] है जो paytm से कनेक्ट
है