| Address: Ernakulam, Kerala, 682030 |
| Website: paytm.com |
I am using Paytm from past 2 years.I used to have failed transactions during payment. I thought(my mistake), like all other shopping sites, paytm will also do refund after 2-3 days, but i never used to monitored it. But when I started monitoring it, I found that no money is neither refunded to my bank account nor to paytm wallet. Also, I raised a query in their site regarding this, Below is the reply I got;
"We checked your transaction and would like to confirm that Paytm has not received the amount. In such cases where money is debited from your bank account/card but does not reach us, the refund is initiated by your bank automatically after some time".
I clearly got message from my bank that money has been debited. I used to have such failed transactions from other shopping sites as well, that time also my money will deduct and it will refund after some days. But in case of Paytm, I never get money refunded. I dont understand is this a problem with my bank or with paytm or I dont know if there is any pipeline present between my bank and paytm where my money is stuck.