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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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V
Varada13
Dec 18, 2016
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Address: Ernakulam, Kerala, 682030
Website: paytm.com

I am using Paytm from past 2 years.I used to have failed transactions during payment. I thought(my mistake), like all other shopping sites, paytm will also do refund after 2-3 days, but i never used to monitored it. But when I started monitoring it, I found that no money is neither refunded to my bank account nor to paytm wallet. Also, I raised a query in their site regarding this, Below is the reply I got;

"We checked your transaction and would like to confirm that Paytm has not received the amount. In such cases where money is debited from your bank account/card but does not reach us, the refund is initiated by your bank automatically after some time".

I clearly got message from my bank that money has been debited. I used to have such failed transactions from other shopping sites as well, that time also my money will deduct and it will refund after some days. But in case of Paytm, I never get money refunded. I dont understand is this a problem with my bank or with paytm or I dont know if there is any pipeline present between my bank and paytm where my money is stuck.
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    O
    omsrivastava2016
    from Delhi, Delhi
    Dec 17, 2016
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    Address: Kolkata, West Bengal

    Dear fellow
    I want to share all of you those using this forum to express their grievances through this forum in anticipation that it will be resolved by the respective company. I am recently victim of this kind.
    Three days before I made some transaction as transferred money to the Bank from my paytm wallet.As the money was not credited to the Bank ac shows pending transaction. I used this forum to place my complaints as it shall be resolved or redirected to the Paytm official.
    In the meantime One person his Mob. No.[protected] contacted me
    over phone named himself as Mr Verma as paytm Officer and promised to resolve the problem provided to reveal the OTP no.otherwise not possible. Also he asked me deposit Rs 2500/= then only the entire money shall be reverted back to my paytm wallet. Unfortunately believing that Officer should be responsible person and paytm is good company i did so. After few minutes my entire balance Rs 2658/ siphoned and wallet shown only 00 balance. I tried to contact that person but He switched off his phone for next two days even now while writing on this forum. Any I lost money and some people using this forum and cheating the troubled person and buying food for their family. I believe no family can grow with this type of money.
    Another person sent SMS to me and asked about my problem . One of the person Mr. Raghav, his mob. no [protected] inquired the details of my case.Thanks.
    The purpose of sending this mail to inform you about fraudulent happening by some unauthorized person

    This is a dream for our Nation
    encouragement for E payment.

    Obviously such activities are poisonous activities for the
    company as well as to the society and Nation.

    So be careful. Who are keeping watch on this forum nobody knows.

    Thanking you
    Om srivastava
    Dec 16, 2016
    Updated by omsrivastava2016
    Sir,
    My paytm regd mobile no [protected]
    I have transfered rs 15000 in three spell of 5000 each to my wife bank a/c, who needs urgently, through my paytm wallet on 13 december, at 22:15. The transaction still shows pending. I have enquired from the bank also. But money not reached there till date.
    Wallet txn id [protected] rs 5000/= 12:15 status : pending after 3 days
    Wallettxn id [protected] rs 5000/= 12:15 status : pending — do —
    Wallet txn id [protected] rs 5000/= 12:14 status : pending — do —
    I tried to contact over phone to the authorities of paytm but no response, seems very poor services. I an afraid of my money. My earnest request to you kindly get the money rs. 15000/= back to my paytm wallet urgently enable to use the money urgently. Since electronic transaction is being encouraged, and we entrusted faith in you. Kindly do the needful in positve way so that we can use the paytm services in future regularly.
    Once again it is requested to get the money back in my wallet as i need urgently.
    Om srivastava,
    Dec 16, 2016
    Updated by omsrivastava2016
    I have transfered rs 15000 to the bank but after 3 days status shows in passbook of paytm is pending. I confirmed thru bank but no money is received there. What to do. I have gone through most of the review. Everyone says paytm is fraud company. They have cheated many people. But i believe it will do best in future. My hard earned money shall not elapsed.
    Please contact me over my phone no. [protected]
    solve hua kya issu sir
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      D
      Diwakar Rajendran
      from Madurai, Tamil Nadu
      Dec 17, 2016
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      Address: Krishnagiri, Tamil Nadu, 635109
      Website: Patym.com

      I have transferred money to my bank account through Paytm. I don't know how it went to a wrong bank account. After 7 days only I came to know. I need my money back. I tried to contact the Paytm many times regarding the issue. They are not responding properly. I don't know what the problem is with Paytm. I am really fed up with the service provided by the Paytm. Help me out to solve the issue.
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        D
        Darpan Madan
        from Kanpur, Uttar Pradesh
        Dec 17, 2016
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        Address: Kurukshetra, Haryana, 136118
        Website: paytm

        Landline bill payment BSNL [protected] was made on 16th december 2016. The PayTM app shows payment success but the amount is not received by BSNL. Landline bill is still due and is not paid according to BSNL.
        Also the amount of Rs. 1986 i.e. the Landline bill amount has been deducted from the bank account from which the payment was made.

        Kindly revert back with a solution or refund the money back.
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          S
          satyen8755
          Dec 17, 2016
          Resolved
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          Resolved

          Address: Lucknow, Uttar Pradesh
          Website: www.paytm.com

          I paytm wallet Rs.1000 wallet id:[protected], 16Dec.2016 time 13:12pm send to the accout bank of baroda a/c no. [protected] and ifsc code. BARB0RAYAXX (FIFTH CHARACTER IS ZERO) but balance not send result sending failled.
          I very request to sir my balance is returned my paytm cash wallet.
          Thankig you sir
          Mobile no.[protected]
          DHEERAJ KUMAR
          Dec 17, 2016
          Complaint marked as Resolved 
          email address: [email protected] mobile no. 8755970318 Bank of baroda Atm card no. 4029850343623416 DHEERAJ KUMAR GAUTAM
          Dec 17, 2016
          Updated by satyen8755
          I paytm wallet Rs.1000 wallet id:[protected], 16Dec.2016 time 13:12pm send to the accout bank of baroda a/c no. [protected] and ifsc code. BARB0RAYAXX (FIFTH CHARACTER IS ZERO) but balance not send result sending failled.
          I very request to sir my balance is returned my paytm cash wallet.
          Thankig you sir
          Mobile no.[protected]
          DHEERAJ KUMAR
          Dec 23, 2016
          Updated by satyen8755
          सेवा में,
                    श्री मान पेटियम महोदय
                        नोयडा

                सविनय निवेदन यह है कि मैंने अपनी पेटियम आई डी से जो मोबाइल नंबर [protected] से बनी थी, दिनांक 16/12/2016 को अपराहन 01:12 बजे 1000/-रूपये अपने बैंक आॅफ बड़ौदा खाता नंबर [protected] तथा आई एफ एस सी कोड BARB0RAYAXX(FIFTTH CHARACTER IS ZERO) में भेजे थे लेकिन अभी तक रूपये नही पहुंचे हैं पेटियम खाते में रूपये विफल दिखा रहा है अब मेरी पेटीयम आई डी [protected] नंबर से बनी है।
          अतः श्री मान जी से निवेदन है कि मुझे अपनी शकूल की फीस जमा करनी है रूपयों की बहुत जरूरत है
          विफल हुआ रूपया मेरे पेटियम खाते में )भेजने की कृपा करें आपकी महान कृपा होगी।  
          ईमेलआई डी[protected]@gmail.com
          मोबाइल नंबर-[protected]
          धीरज कुमार गौतम 

          Mar 25, 2017
          Updated by satyen8755
          सेवा में,
          श्री मान पेटियम महोदय
          नोयडा

          सविनय निवेदन यह है कि मैंने अपनी पेटियम आई डी से जो मोबाइल नंबर [protected] से बनी थी, दिनांक 24/03/2017 को अपराहन 06:25 pmबजे mobil no. [protected] में 70/-rupee ka recharge kiya tha jiska order no. [protected] hai लेकिन अभी तक रूपये नही पहुंचे हैं पेटियम खाते में रूपये Processing mein दिखा रहा है

          अतः श्री मान जी से निवेदन है ki
          विफल हुआ रूपया मेरे पेटियम खाते में )भेजने की कृपा करें आपकी महान कृपा होगी।
          ईमेलआई डी[protected]@gmail.com
          मोबाइल नंबर-[protected]
          धीरज कुमार

          सेवा में,
          श्री मान पेटियम महोदय
          नोयडा

          सविनय निवेदन यह है कि मैंने अपनी पेटियम आई डी से जो मोबाइल नंबर [protected] से बनी थी, दिनांक 24/03/2017 को अपराहन 06:25 pmबजे mobil no. [protected] में 70/-rupee ka recharge kiya tha jiska order no. [protected] hai लेकिन अभी तक रूपये नही पहुंचे हैं पेटियम खाते में रूपये Processing mein दिखा रहा है

          अतः श्री मान जी से निवेदन है ki
          विफल हुआ रूपया मेरे पेटियम खाते में )भेजने की कृपा करें आपकी महान कृपा होगी।
          ईमेलआई डी[protected]@gmail.com
          मोबाइल नंबर-[protected]
          धीरज कुमार गौतम
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            A
            Amar Sahab
            Dec 20, 2016
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            Address: Ghaziabad, Uttar Pradesh, +91
            Website: www.paytm.com

            Sir maine aapne paytm wallet se 3200 rs wapas aapne ATM me transfer kye the lekin wo abhi tak nhi aaye h pls Help me and close is problem plssss
            Transaction no. [protected]
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              Y
              Yasin Kureshi
              from Ahmedabad, Gujarat
              Dec 17, 2016
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              Address: Rajkot, Gujarat, 363621
              Website: paytm.com

              Sir plz help me
              Ir mera paytm me regestration number [protected] hai
              Or atm no sbi [protected] hai mene paytm walet me 1000+5000 dale the fir mene refond vapas usi din le liye the 5000 rupees ka bank txn id hai [protected] or paytm cash txn id hai [protected] time hai 9/12/2016 10:51:35

              Or 1000 rupees ka bank txn id hai [protected] or paytm cash txn id hai [protected] time hai 9/12/2016 10:55:10
              Muje msg aaya tha 7 days me aapke khate me refond mil jayenge
              Mgr aaj tak refond nahi mila
              I requst plz muje paisa vapas mil jaye
              Please help kijiye meri.
              Aapka dhanyavad

              Yasin kureshi
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                M
                mittul jain
                from Raipur, Chhattisgarh
                Dec 17, 2016
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                Address: Ratlam, Madhya Pradesh

                I transfer money from my paytm wallet to a bank name icici of amount 2050 on 17dec2016 but the bank neither receive money and nor i get the refund from the paytm i need my money back and as we possible i want the resolution my mobile number is [protected]
                And my email is is jainmittul10 @gmail.com

                Please as soon as possible infrom me what the problem appered
                Dec 17, 2016
                Updated by mittul jain
                A call came from paytm and he take my card details and another amount of 2158 is cut from my paytm wallet and transferd to [protected] these number I think it's all fake and now am I am not able to login in my paytm account I want result fast otherwise I am complaining in the police and futher action will be taken on these 2 contact [protected] and[protected]
                Dec 17, 2016
                Updated by mittul jain
                No resolution still done
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                  A
                  agarwalashish 1980
                  from Allahabad, Uttar Pradesh
                  Dec 17, 2016
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                  Resolved

                  Address: Lucknow, Uttar Pradesh, 226020
                  Website: Irctc

                  Sir
                  I beg to say that i have booked my train ticket pnr-[protected] amritsar express for 28 dec from jasmidih to banaras through paytm and another ticket pnr-[protected] himgiri express for26 december from lucknow to jasmidih through paytm both tickets are confirmed but due to some reason i have cancelled both of my confirmed tickets and i have not refunded my money in my paytm wallet or bank account
                  Please help me in returning my money
                  Dec 20, 2016
                  Complaint marked as Resolved 
                  Dear sir I beg to say that i have booked a train ticket pnr-2705390934 transaction id-1010163012 from lucknow to jasmidih on 26 december through paytm and ticket was confirmed but due to some reason i have cancelled my ticket but still money is not refunded in my bank account or paytm wallet Please help me in refund of my money as soon as possible
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                    I
                    Inderpreet Sran
                    from Faridkot, Punjab
                    Dec 17, 2016
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                    Address: 143406
                    Website: www.paytm.com

                    I recently transfer 5000rs from paytm wallet to bank but it show pending i messanged paytm on various social sites but it says we will solve it as soon as possible but 2 days passed my issue does not solved.
                    Please solve my issue as soon as possible
                    Paytm cash txn id [protected]
                    Registered email-: [protected]@gmail.com
                    Registered phone no. [protected]
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                      A
                      ashok240689
                      Dec 17, 2016
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                      Address: Ludhiana, Punjab, 141010
                      Website: patym.com

                      We have refunded rs 11000 to your bob bank for your order id [protected] on paytm. Your bank could take upto 7 working days to credit the amount to your account. Please contact your bank for any queries. Avi tak balance nhi mila 7 days se jyda ho rah ha
                      Bank me v check kar liya hu
                      8 december 19:46 par return to money ko ok kiya tha
                      But paisa nhi mila avi tak
                      [protected]@gmail.com
                      Dec 17, 2016
                      Updated by ashok240689
                      Wallet id =[protected]
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                        N
                        Nidhi Malhotra Narang
                        from Hyderabad, Telangana
                        Dec 17, 2016
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                        Address: 110051

                        This is to inform you that i purchased an Iphone from your site worth Rs. 44000 (approx).
                        I cancelled it on the day I purchased it however I did not get amount back on my account. i purchased my phone from Paytm on 7th Dec and its 17th Dec still I haven't got amount back. I have been doing follow ups but no result. Pls help here. My money is stuck.
                        Hi Nindhi i see everyone facing same problem lets join hands together this is not just for you i am saying even since dec 3rd i am making follow up for my refund of 8850 and the response was too worst and reckless i dont understand what these fellows working on for we need to step forward together 8840 complaints is not a silly thing i see everyone facing almost same issue of refund with big amounts and this is what digital india is all about showing hell and no particular process to handle these fraud kind of companies
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                          M
                          Mohit Nautiyal
                          Dec 17, 2016
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                          Address: 244715
                          Website: paytm.com

                          It has been more than 48 hours there has been no transfer of my 4000 rs. Wallet txn id: [protected] and mobile number is [protected]
                          Also another bank transfer from wallet of rs. 5000 is pending.. The wallet txn id: [protected] and phone number is [protected].. This company does not even reply to mails.. Kindly refund the amount or transfer it.. Worst company!
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                            manishbhati22
                            from Tiruchirappalli, Tamil Nadu
                            Dec 17, 2016
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                            Address: Ajmer, Rajasthan, 305001

                            It is a matter of shameless that 12 days has been lapsed i did not receive my amount rs 10000/-.. Inspite of various reminder through mail, your paytm service is looking very worst.. Which type service u r giving to customer.. Rs..10000 amount is not little amount... How will india become digital... Forget all things, this is my last and final warning. Pl look into the matter and refund my amount at the earliest.. Otherwise i will go to court and all responsibility will be from our side. I am also contacting to media like news channel and will also report to pm through twitter. Pl refund my amount to my bank account.

                            Manish bhati
                            Paytm mob. [protected]
                            E-mail — [protected]@gmail.com
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                              S
                              Sneashish Mukherjee
                              from Noida, Uttar Pradesh
                              Dec 17, 2016
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                              Address: New Delhi, Delhi, 110085
                              Website: www.paytm.com

                              Dear Sir / Madam

                              This is to inform you that my order no is [protected] i have transfer the bank amount of Rs.1800 bank name ICICI account holder name Nimbus CRM account no.[protected] IFSC code ICIC0000343 BUT TILL DATE AMOUNT IS NOT CREDIT TO ACCOUNT HOLDER ACCOUNT. Kindly check into the matter and revert back as soon as possible.

                              Thanks
                              Regards

                              Raju Mukherjee
                              [protected]@yahoo.com
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                                swarup2k
                                from Kolkata, West Bengal
                                Dec 17, 2016
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                                Address: 753014
                                Website: Paytm

                                Be careful while recharging in paytm. It is looting money. I won't have get my money back and recharge was failed from my obc bank on 12 August 2016 of Rs. 4881 for DTH recharge. My I'd is [protected]@gmail.com. No is [protected]. Contacted to bank but the money is at paytm. So I was not making transaction through paytm. But yesterday on 15 December 2016 I made a recharge of Rs. 110 for my bsnl no. [protected] from Axis Bank this time all so the same. Amount deducted but no recharge.
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                                  jarban chauhan
                                  Dec 17, 2016
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                                  Address: Solan, Himachal Pradesh, 174101
                                  Website: paytm

                                  My below orders are showing pending from long time. Money got deducted from my account, but transaction not complete show on pending not done.No customer care number also to check.Didn't got any reply from the paytm care also. Wallet transaction.i d no:[protected] Paytm transaction.on 13 dec. 400 rupees pending on Paytm
                                  And
                                  Transaction ID [protected] show pending on 2000 rupees same time same day customer care Paytm customer care number not support
                                  Dec 17, 2016
                                  Updated by jarban chauhan
                                  Please back my money I have no other money
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                                    Mradul Raj Sharma
                                    from Jabalpur, Madhya Pradesh
                                    Dec 17, 2016
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                                    Address: Gautam Buddh Nagar, Uttar Pradesh
                                    Website: Paytm.com

                                    My bank transfer is pending from more than 48hours. There's no response from customer care.
                                    Amount ₹2000
                                    Wallet transaction id is [protected]
                                    Resolve my issue as soon is possible.
                                    Before a few days i used paytm a few times i made complaints too there was always a response from customer care but now it's been almost 3days.. There's no response this time
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                                      A
                                      ashishvj
                                      from Mohali, Punjab
                                      Dec 17, 2016
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                                      Address: 152001

                                      Sir, on 13 dec 16, mobile recharge was carried out using the website however there was no benefit received from the BSNL. The Paytm website is showing it as successful. I have compaint thrice to company once using tollfree number as well as twice by email. My mobile number in connection is [protected].
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                                        pralhad.BA
                                        from Kolkata, West Bengal
                                        Dec 17, 2016
                                        Resolved
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                                        Resolved

                                        Address: Gautam Buddh Nagar, Uttar Pradesh

                                        Bank transfer is pending
                                        Sir I tried to transfer money from the paytm wallet to bank but it got stuck and showing pending status. I just want you to cancel this transactrion and transfer it back to my wallet so that I can perform other transaction as soon as possible. Paytm Cash Txn ID [protected] Paytm Mob number: [protected]
                                        Date:16/12/2016
                                        I submitted two three tickets on your paytm but no one replied..
                                        Dec 20, 2016
                                        Complaint marked as Resolved 
                                        Thank you Paytm for the sinciere efforts to resolve the issue...i got my money back...hooray... 5stars for paytm
                                        Dec 17, 2016
                                        Updated by pralhad.BA
                                        Bank transfer is pending
                                        Sir I tried to transfer money from the paytm wallet to bank but it got stuck and showing pending status. I just want you to cancel this transactrion and transfer it back to my wallet so that I can perform other transaction as soon as possible. Paytm Cash Txn ID [protected]. I submitted two three tickets on your paytm but no one replied...
                                        Dec 20, 2016
                                        Updated by pralhad.BA
                                        Not resolved till date...pls action immediately
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