PayTM Mobile Solutions Complaints & Reviews

I am a registered user, registered mobile number- [protected]. I Added 110 INR to my wallet on 13 Dec 2016 transaction id 346416 via ICICI credit card, it was claimed by Paytm on 14th but 110 INR is still not updated in my wallet. I have checked with my bank & it was verified that the amount has been claimed. Merchant MMC is 4814. Where is my money?

Paytm executive behave very rudely when done phone call as follows:

1. today on 16.12.2016
2. mid with paytm hpcl[protected]
When we have do phone call to paytm exe. mr. mohit sharma mo. no. [protected] (raj.) to know how our wallet bal. will be transfer to our bank a/c, he very badly speak with us & say it is not my job, you just ask to your company representative. we are feeling hearten & shameful on this behavior done by a public dealing officer of a public company.
3. we strongly oppose this type of tel. conversation by a e-wallet company official at the time of digitization scnerio by our hon. pm. how we will do it?
Please take appropriate action against them.

I tried to add 19000 funds in my paytm wallet but after transaction finished i got notification that ur order is failed but my funds got debited from my bank account My order number [protected] DC Transaction No [protected] .Date of order 9/12/2016 it's almost 7days still no refund even i contacted my bank they told that the transaction was successfull but paytm is not refunding i got bank statement to show them but they are not even responding :( please help me my contact number is [protected] even my wallet number is same

I have made a transaction of 3031 rs on 23 Nov amd money was deducted from my bank but never reached the account nor the wallet.again I made a second transaction of same amount but this time also money was deducted frm bank and it was successful. Now my question is where is the first transaction money which was unsuccessful by the paytm but money was deducted. As per the suggestion of paytm staff i had checked with my local bank but they told me to contact the merchant but the merchant i.e. paytm is not at all bothered.
I have checked the mails by other customers also and most of them have the same problem.when you guys receive a complaint of same nature then you should take strict action to rectify the problem and incase of money laundering by customers then you can cross check their transaction details in paytm and also on demand we can show you the pos transaction from the bank.
I hope the top management officials will definitely take care and sort this out.
My order id [protected]

I transferred Rs. 4100/- from paytm wallet to axisbank on 14th Dec 2016 at 2:17pm..the status is still showing pending, Money neither received in bank nor credited back to paytm. No option to get in touch with paytm care. Complaint logged in paytm but no response yet..whom to contact. There is only IVR available at paytm care..multiple complaints logged with paytm care..still no response..Please assist asap

Ref No[protected]
Txn ID - [protected]

I tried sending money to a bank account from my paytm wallet. I got the message saying timeout error at bank end and ever since the transaction has bene marked pending.
Transaction# [protected] is still in pending status. The money never reached bank and neither is credited back to my wallet. Please can i have the money at least available with me in my wallet if the txn is not successful

Thanks

— forwarded message —
From: kavi sharma
Date: wed, dec 14, 2016 at 2:42 pm
Subject: re: paytm care
To: paytm care

Dear team,

My transaction at paytm was unsuccessful & money has been deducted from account as problem is still not solved.

— forwarded message —
From: kavi sharma
Date: wed, dec 14, 2016 at 10:51 am
Subject: electricity payment failed-order no.[protected]
To: [protected]@paytm.com

Dear team,

— forwarded message —
From: kavi sharma
Date: wed, dec 14, 2016 at 2:42 pm
Subject: re: paytm care
To: paytm care

Dear team,

My transaction at paytm was unsuccessful & money has been deducted from account as problem is still not solved.

— forwarded message —
From: kavi sharma
Date: wed, dec 14, 2016 at 10:51 am
Subject: electricity payment failed-order no.[protected]
To: [protected]@paytm.com

Dear team,

360 rs. Has been deducted from my account & payment still showing failed.

Request you please refund my money asap.

Inline image 1

On wed, dec 14, 2016 at 2:06 pm, paytm care wrote:
Dear customer

Greetings from paytm!

We apologise for any inconvenience caused to you owing to a delay in response from our end. We have seen an overwhelming surge in usage and queries which has led to this delay.

In case your transaction at paytm was unsuccessful, you should have got the refund for same. For the successful transactions, you would have already got the benefits.

However, in case your problem is still not solved, please reply to us on this mail and we will ensure that we solve your problem on priority.

Thank you for your continued trust in us.

Regards

Ref:_00d28dppr._50028y8q9m:ref

.

Request you please refund my money asap.

Inline image 1

On wed, dec 14, 2016 at 2:06 pm, paytm care wrote:
Dear customer

Greetings from paytm!

We apologise for any inconvenience caused to you owing to a delay in response from our end. We have seen an overwhelming surge in usage and queries which has led to this delay.

In case your transaction at paytm was unsuccessful, you should have got the refund for same. For the successful transactions, you would have already got the benefits.

However, in case your problem is still not solved, please reply to us on this mail and we will ensure that we solve your problem on priority.

Thank you for your continued trust in us.

Regards

Ref:_00d28dppr._50028y8q9m:ref

Hello
Sir/Mam

I am Satish Kumar Vishwakarma, My paytm no. is [protected]. Date 24.11.2016 i added 500INR in my paytm wallet account . than 4thDec 2016 . I returned fund in my sbi [protected] sbi account . i have received one message that with in 7 days it will be return my money in my a/c
But i didn't receive yet.
I already complain PayTM but Problem Not Solved.

Attachments:-
1.PayTM Transaction screenshot Atteched.
2.Account Statement.

Thanks
Regards
Satish Kumar Vishwakarma
Mob. [protected]

I have transferred some amount of money from my PayTM account to my bank account on 10/12/2016, but it is still PENDING after 5 working days. My registered mobile no. is [protected]. and transaction ID is [protected]. I have repeatedly requested PayTM customer care of the problem but with no result.I have even requested their CEO through Twitter, though they responded but did not solve the problem.

Transaction Id no. [protected]
My name is Nitinkumar Ramanlal Panchal
I transferred 5000 rs on my bank account but I didn't get my money on my bank account. Message show pending.
I transferred that amount date on 15/12/2016 4:18 PM.
So I request you that plz resolve my Complaint.
I also call to paytm customer care but not take a call anyone.
So plzz kindly focus on my complaint and take some serious consideration action.

I had transferred Rs. 4000 to a saving bank account on 13 dec 2016,
The amount was deducted from my PayTm wallet at the same time but the transaction is still pending.
I also did many complaint in help section of the paytm regarding the same.
Kindly look into the matter and get the amount back
Transaction Id- #[protected]
Contact-[protected]

Regards,
Advocate Mohit Dwivedi

I have done a hotel booking by selecting paytm as a transaction gateway. But at the end money got deducted from my bank but not recieved by hotel (Confirmed).

Paytm surely have my money, raising tickets daily, its been 3 days but no response nor even ticket id they provide. Customer care?? They says not their department, ha ha ha.

Ashish,
Paytm id *217

Wallet txn id: [protected] money send to bank account but not till receive i am waiting money to refund and also complaint so many time to paytm care but your fraud company is cheating with me no rply nothing from paytm... Please refund money back or tranfer to my bank account. U dont have any customer care to talk what type of company is this?? Anyway please refund money as soon as possible.

I did not get money to my bank account when i transfered from paytm. By calling on the paytm customer service number +91 [protected], i didn't able to connect to the customer but my phone balance got deducted.

Firstly, i had transfered 1000rs from my sbh bank account to paytm. Later after few days i want my money to be used with my bank account so i transfered back money to my bank account from paytm. And after couple of days i received a msg to my mobile number that transfered successfully to my sbh bank account. Then i checked my bank account balance and checked mini statement but i did not get money to my bank account.

Very bad service by paytm and i want my money back to my account.

Iam gurinder singh from amritsar (punjab) i am send rs.3500 on 13/12/16 wallet no.[protected] at 3:46 pm. on ac. no.[protected] in canara bank but payment is pending show on my paytm wallet and not send on that account please reply or call me how many days my payment send on that account or refund in my wallet please give sufficient answer as soon as earliest possible

I booked flight tickets for three of my friends from Pune to Chennai city .
Booked date:Mid of October
Date of journey :13th Dec 2016

Unfortunately due to weather conditions flight get cancelled by indigo Management, we met them they processed my cancellation, they said that you will receive refund within four to five working days but still not I am not receiving any refund.
I am totally frustrating because I am not receiving even single notification regarding to my refund .
Please let me know the status of my refund when you guys are going to credit, Please find the below attached tickets for your reference

Dear Sir/Ma'am,
I have transferred 1024 rs to a bank account from paytym wallet..
After two days transaction status is showing in pending.
and my amount is detected from my paytm wallet.
I have send mail to "[protected]@paytm.com" as well as try to contact with each possible ways..but no response is coming from there.

Paytm Cash Txn ID [protected]

From:
sapan
M.No:[protected]

Paytm, transferred 1756 rs from my debit card into my paytm account, and directly made an order to 'energywater' worth rs2000, plus my original balance was rs310, now its 0.45 rs.
There not even a helpline number which works, where one can call and lodge a complain. All these transactions happened without my consent nor did they notify me about this through mail or message as they normally do for any and every transaction made.
@paytm - i want my money back, just because you hold information about our cards in your server doesn't mean, these cards are yours to use whenever you feel like.

Regarding Order no. [protected] and Account statement transaction ID POS PRCH POS[protected] PAYTM NOIDA of amount of rs 900, that is now removed by paytm from my your order details which means paytm during these days engaged in fraudulent cases. I was trying ADD & PAY option to send money to my friend on 10th Dec 2016.

Since, 10 days I been waiting for my money that was deducted from my bank account, and not yet refunded in my account back nor in paytm wallet.

Twice executive from paytm called me and ensure me to resolve this issue but neither their 24-48 hrs completed nor respective team who resolves this issue they found.

I'd transferred 5000rs on december 2nd to a bank account through paytm wallet. It has not been credited to bank nor it has come back to my paytm wallet. I've tried a 100times mailing paytm. Theye don't even reply i'm frustrated sending mails. Please ask them to refund it immediately. I've to pay to hospital for my child's health. I don't have cash with me!