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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025

Complaints 20048

Resolved

1743

Unresolved

18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: 560035

Website: paytm

Dear sir,
Kindly requesting you to refund the amount from paytm
I have been added a money to my paytm wallet ([protected]) dated on 06/12/2016 amounted 10000 which has been failed txt id ([protected]) and my amount is debited from my account. I have mailed several times but didnt receive any response from our side. I requested u to transfer my amount in wallet or my account within 24 hrs. If this times u r not taking seriously i am going to consumer court.

Thanking you
Hemalatha
[protected]@gmail.com

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S

Shubham Gupta_shukoo

from Agra, Uttar Pradesh

Dec 15, 2016

Dear, Rs-2000 debited from paytm wallet on date[protected] but still didnt credited in bank a/c . Details are as follows

mobile no:[protected]
tranx. id of paytm:[protected]
date :[protected].08pm
amount:2000

B

Bhadresh92

from Kosamba, Gujarat

Dec 15, 2016

I have add 2000rs in my wallet then after I was send 2000rs in my bank account then money 2000rs can't transfer in my bank account.and 2000rs was cut in my wallet .
So please refund my 2000rs

R

Roshan sah

from Delhi, Delhi

Dec 15, 2016

Bses payment is not show but balance is deducted by paytm wallet for mobile number -[protected]

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Address: 411028

Website: paytm.com

There were 2 transactions made on 9th dec 2016, transaction id being [protected] and [protected]. These mentioned transactions are not reflected in my account's passbook received list. Also the balance is incorrect. The addition of values received + added amounts to rs.3647 and paid = rs.2195.96. The balance should be 1451.04 but it is 1508.04.
The lost transactions amount result to 219 which is not reflected.
Kindly revert.

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S

sandipan2777

from Delhi, Delhi

Dec 15, 2016

Good day,

Please note that I booked a cooler on paytm worth rs 7390 and as per terms and conditions of Paytm I am suppose to receive 12% cash back . For that I wrote several emails to PAY TM reasoning for non payment of cash back but not received a single email acknowledging the same.
So I am force to put it here

S

Sushiltk

from Mathura, Uttar Pradesh

Dec 15, 2016

Sir

My name is sushil kumar. my mob no is [protected] and I purchased 2 cupons of domino pizza but they say cupons are not valid what should I do please advise .I am too frustrated...

K

katighar roshan

Dec 15, 2016

I have transformed money bt money had bedeted to my acount BT did not credited in my friends account. I need my money back what can I do for it

A

Amrata Roy

from Pune, Maharashtra

Dec 15, 2016

Actually by mistake i send money in wrong number what is the solution.

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Address: Kolkata, West Bengal, 700107

Website: paytm.com

We paid our electric bill through paytm on 13/11/2016 and still payment not done to cesc office and due to that our connection got deducted we tried to call paytm customer care from 2 days but still its busy. We have child and old age people in home .. We regret that we are using your service. Either refund my amount or pay.. How much we suffer from you worst service. This is happened many times. But we are complaining first time from our one of paytm account.
And one ore payment that will be gonna refund still its not in progress.
Payment amount- rs.6020
payer- deepak kumar
contact no- [protected]
service tax registration number: aaaco4007asd002
paytm order id :[protected]
receipt number: [protected]

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S

sunilrt08

from Delhi, Delhi

Dec 15, 2016

I wanted to return a product which i bought from paytm but after rejecting my return request withoud any reason they are not responding .

A

ajay7950

from Delhi, Delhi

Dec 15, 2016

Fraud transaction on my ATM card last 07/12/2016 in evng time RS.3000 debit from my ATM and otp was send in my phone no transection msg so i requested you plz resolve my problem. POS PRCS (220170) paytm mobile solution noida. when i contact to bank for transection detail. bank employe tell that uh have purchase something from paytm.

G

Gobind Mishra

Dec 15, 2016

I am send mony to bank it show successful transaction .my balanced deduction. But not show in my passbook .and mony is not send in bank acount .please contect [protected]

V

Vicky Vaghela

from Surat, Gujarat

Dec 15, 2016

Hii
My case back not recive any tranjection
so plzz my problem solve emergency...

your faithfully
Vickey vaghela

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Address: New Delhi, Delhi, 110046

Website: PAYTM

Dear sir,
Kindly requesting you to refund the amount from paytm
I have been sent amount from my paytm, account number [protected]
And the amount of 2700 rs i have been selected option send to bank in paytm then its not credit in my account but it is debited in my account how its possible its as to be done by your side please do the need full as soon as possible

Dec 27, 2016

Complaint marked as Resolved

thanku u for the good service... paytm karo...

Dec 08, 2016

Pooran Kumawat's response Sir my name pooran a am paytm user my mob. No. [protected] my 2500 rupees not receive in my a/c

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G

Gajengi Prashanth

from Khammam, Telangana

Dec 15, 2016

Dear sir, dated 26Nov16 i have added an amount of 700rs from SBH card and i have gone through return to bank option. Money debited from my wallet and as Paytm said it would take 7working days to credit in your bank account. But still now money not credited. Kindly help in this regards.

V

Varun kunal

from Vijayawada, Andhra Pradesh

Dec 15, 2016

On 12/12/2016 I have transferd 700/- rs from my wallet to my icici bank account but status was pending from 12th and till now money was not transferd to my account I have send isshu request many times nut no response from this guys pls contact me as soon as possible

D

[email protected]

from Meerut, Uttar Pradesh

Dec 15, 2016

I am not able to watch my TV as when I recharged it from my paytm on 9 Dec it was not done as at last moment the iinternet connection ran away bitthe aamount which is 300 has been deducted from my bank account.
PLease help !
From
Pratibha Singh

A

anitapat

from Pune, Maharashtra

Dec 15, 2016

I have deposited money rs 5000/-through my bank in paytm on 8 dec 2016. But it is not reflected in thier passbook

M

manider_singh

from Delhi, Delhi

Dec 15, 2016

Hello dear sir

muje ik call aya bol raha tha k mai idea se bol raha hu ohne ne meri bank ki detail jani or or mere account se paise transfer kar liye

S

singhsukhbir

from Delhi, Delhi

Dec 15, 2016

I added money my wallet but paytm payment option is not show.direct jump in last step process. i confused which card use this payment.so kindly you tell me what its solution.my mail id [protected]@gmail.com.
contact no-[protected]

P

Pooran Kumawat

from Mumbai, Maharashtra

Dec 15, 2016

Sir my name is pooran mob. No. [protected] please refund my 500rupees in my bank a/c

N

nehanny

from Noida, Uttar Pradesh

Apr 6, 2019

Dear Sir

Paytm Mobile No - [protected]

I used my PAYTM to return to bank Rs.6000/- I have not received money but fund was debited from my paytm account

Hence, I request you to kindly arrange to refund Rs.6000/- which was debited paytm on dated – 29.03.2019 As soon as possible. Your early action will be highly appreciated.

Thanking you Sir,

Yours Faithfully,

Neha Sharma

Mobile no - [protected]

A

Akapooh

from Noida, Uttar Pradesh

Jun 21, 2019

On 18th June 2018, I made 6 transactions at different times to add money to my Paytm wallet for my college fees totalling upto ₹78, 100. As the option for payment through wallet was not available I had to go to the "return to bank " option and money was deducted from my wallet. It's been 3 days and there's no sign of money in my account, sbi bank people said it's not their fault. It'll be really helpful if you could help Make the process faster because my last date of submission of fees has passed and now I'll have to pay fine with each day. Please help me.
Paytm mobile number - [protected]

Regards,
Pooja

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Address: Hyderabad, Andhra Pradesh, 500001

Website: www.sabbuy.com, www.paytm.com

Dear paytm team,

I have done a transaction to a merchant (www.sabbuy.com) through paytm wallet but still order not processed by merchant. And no information clearly shown her web portal.
I want to cancel my order and return cash back to my wallet from merchant.

Please help me out from this...

Paid for order sabbuy.com
Order #16617
Paytm cash txn id [protected]
[protected]:40:18 pm

Thanks
Amit maurya
+91-[protected]
[protected]@gmail.com

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Address: New Delhi, Delhi, 110001

Website: google

Dear sir,

My paytm registerd mobile no:91-[protected], i have transfered sum of 3665/- rupies in account no:[protected] hdfc bank with the name of sincere markrting services pvt. Ltd,
Amt debited from my paytm account but not credited above account, detail is showing pending,
Transfer date is[protected]
Wallet txn no:[protected]
Time:16:21 pm
Kindly resolved the problem

Thanks & regards
Mahesh kumar
Mob no:91-[protected]
Email address:[protected]@gmail.com

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Address: 335062

Website: [email protected]

Wallet txn id [protected] sir mere bank account se to belens to cut pr mere paytm wallet me rupye add nhi huye

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Address: 500008

Website: [email protected]

Sir my name md irfan alam a/c no. [protected].. (txn id [protected]) (order id [protected]) money transfer through paytm. money will be debited successfull in paytm but not credited in my bank account plz resolve my issue

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Address: New Delhi, Delhi, 110003

Website: Paytm. Com

I have booked redmi note 3 mobile where there was a tag of Rs. 5000 cash back. But till date I didn't receive any cash back. I did not open the packet and requested for return but they didn't allow this. No body is picking the phone. I really shocked to face such a pathetic customer care approach. Please help me to get cash back or to return the product.

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Address: Sri Ganganagar, Rajasthan, 335001

Order id: | message: my mobile no is [protected]
My account was automatically signed out, my balance was about 2500. when i again login, then my balance was 0.
Plz sort this problem asap. | issue type: others | time: 29/11/2016 |

Order id: | message: mera paytm me 2500 about hai but apne aap logout ho gaya login kiya to paytm ac me bal 0 show kar raha hai or passbook bhi nahi show ho rahi, ab kya karo, paytm ka koi customer care phone no. hai kuch bat kar sake is bare me,
Kya ab mera bal nahi mile ga muje help plz?... | issue type: others | time: 29/11/2016 |

Ir i have allready complaint to paytm many time by phone or email. but there is no responce from your side. and your all coustmor care phone no. is not in working condition.

Ir please do something

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Address: 201301

Website: www.paytm.com

Sir/madam,
I had placed 2 orders on 10th dec 2016 (order no [protected]). i had clearly stated in the complaint tickets that rs 618/- from my bank account and rs 44/- from my paytm wallet (that is a total of 662/-) has deducted.

Anwering to your reply to my email,
"as per your concern, i checked and found that your order is not successfully placed and would also like to inform you that we do not receive amount of inr 662?.??"

If you didn't receive the amount, where is the cashback amount of rs 44/- which was there in my paytm wallet before.

Even i can see in the order list that payment failed and order is not placed. that is the main concern. if the order is not placed, then how the money got deducted?

I asked in bank regarding the same and they were telling that the amount has deducted from noida. prcr/0000000000000000000000/noida. (from paytm head office). that day itself i got a message from my bank account that rs. 618/- has been deducted from the bank account. (that message i have attached) and i have attached the bank statement too in the mail.

So please take strong action against it. refund the money as soon as possible.

Dec 22, 2016

Updated by binnu111 Sir/madam,
I had placed 2 orders on 10th dec 2016 (order no [protected]). i had clearly stated in the complaint tickets that rs 618/- from my bank account and rs 44/- from my paytm wallet (that is a total of 662/-) has deducted.

Anwering to your reply to my email,
"as per your concern, i checked and found that your order is not successfully placed and would also like to inform you that we do not receive amount of inr 662?.??"

If you didn't receive the amount, where is the cashback amount of rs 44/- which was there in my paytm wallet before.

Even i can see in the order list that payment failed and order is not placed. that is the main concern. if the order is not placed, then how the money got deducted?

I asked in bank regarding the same and they were telling that the amount has deducted from noida. prcr/0000000000000000000000/noida. (from paytm head office). that day itself i got a message from my bank account that rs. 618/- has been deducted from the bank account. (that message i have attached) and i have attached the bank statement too in the mail.

So please take strong action against it. refund the money as soon as possible.

Dec 23, 2016

Updated by binnu111 Reply people.. I want the money back as soon as possible. Its really irritating not to reply even after so many messages. Shame on you paytm service😏😏.. I want my cashback and money in the bank account back. check the documents

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Address: Bangalore, Karnataka, 560102

Website: paytm.com

Order number - [protected], you can check my order history, i order lots of items from paytm only. I work for den snapdeal tv shop and lead the business excellence function. I have ordered a fossil watch on 7th oct and on 8th i moved to orissa as my mother was hospitalized. The courier boy ajay kumar jha (Mob:- [protected]) delivered the product to my nearest flat (Room no-16) without my knowledge. My mother passed away on 16th and i had to stay with my family for few days in orissa. I came back on 31st night. On 1st nov (Morning), i asked for my parcel at room number 16 and saw the packet was damaged and there was no product, even no dabba and invoice or shipping level. And the person (Abhijit mob:- [protected], abhijit's wife - [protected]) is saying he doesn't know anything. Then i raised a complaint (Id:[protected] and talked to shweta and got no proper response. Request you to kindly assign somebody to investigate and resolve the issue. I can provide you the flight tickets (On 7th, cancelled ticked on 16th due to mother's death, return ticket on 31st and the death certificate - after a week as it's pending from the hospital end).

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N

Nageswara Reddy B

from Delhi, Delhi

Dec 15, 2016

PayTM Mobile Solutions — I try to recharge but amount debit 499rs

I try to recharge my mobile number but recharge got failed and amount debited from my bank account. transaction id [protected] kindly reverse the amount

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Address: Bangalore, Karnataka, 563101

Website: Www.paytm.com

I have added money to my paytm wallet of 10000rs... After that i clicked the option back to bank the money is deducted from my wallet but not transferred to bank account the order summary is showing pending... Plz solve it today itself i have gave a complaint even in [protected]@paytm but no replay sucha worst thing about paytm... Plz refund it fast... Otherwise i will go to consumer court... My paytm mobile no us [protected]

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Address: Chennai, Tamil Nadu

Website: paytm.com/mtsindiaidinstmxacyze

I done my mts prepaid recharge on[protected] for [protected] of 299rs. Amount of 299 debited from my account but recharge dint happened and i dint even receive any email or sms regard the recharge.

On[protected] i called to mts customer care ([protected]). They said amount will be refunded with in 7 days. But still i dint receive any of such amount in my account. Again i called them after 7 days i got a irresponsible reply from the mts agents.

I think this recharege is done through paytm site. Hence they also responsible for this kind of cheating.

Please make the process fasther.

Ph. No:[protected]
Transaction id:[protected] - paytm

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Address: Budaun, Uttar Pradesh, 243601

Dear paytm group
Yesterday i have recharged a mobile no [protected] aroun 10.10pm which is my relative no. Today when i saw my walet i don't found any balnace after checked i came to know that the recharge amount of rs. 298 three times deducted from my wallet. Now i request you to kindy refund the excess deduction of rs 596. Or suggest me how should i got the amount.
Bimal
[protected]

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navjotsinghmca85

from Noida, Uttar Pradesh

Dec 15, 2016

Vimal just submit your complaint to paytm contactus page. They will call you with in next 24 hours. They will provide you the solution of your problem.
http://www.jaishivshankar.com/

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Address: Mohali, Punjab, 160022

Hello team.
This is third time i am writing you the mail regrading my money.

I have recently created a paytm account and my registered mobile number is [protected]. I have made an transaction through paytm on 8 december 2016. I have made a transaction of 5000 through my credit card and add to my passbook paytm account and later i clicked on return to bank. And yet till now i haven't received amount to my credit card. I have tried to reach you through customs care number but no use. Kindly look into this and revert back to me.

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Address: Tinsukia, Assam, 786125

Website: [email protected]

I am complaining about transaction. I have booked a train ticket, but it was failed. But the money has been debited from my bank account. There is no notification about the ticket confirmation. Now i don't know anything about my ticket. So, i want my money back.

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Address: Chennai, Tamil Nadu, 600096

I have two paytm account, one is my mobile number and another one is mail id, mobile number id have wallet amount. Two account are merged and now showing wallet amount 0.00
I had two paytm accounts linked to my mai account id account and mobile number account. However, i wanted to merge these tow accounts into one and as per instruction provided by paytm - these accounts are merged and now i can only access one / new paytm account using mail id / mobile number linked to it.
But after merger of accounts my worry come to live - as i did not see money linked to old account and it seems the account have been merged but the money has not been transferred to new account.
Since last 10 days - i have sent loads of followup mails but to no avail.
I request to paytm to live up to their brand goodwill and resolve this issue sooner.

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This is regarding the complaint no 12625082. I ordered two milton bottle but receive only one. I wrote the mail to paytm customer care and they replied back and confirmed me that refund amount of 848 will be refund back in my paytm wallet ([protected]) in 48 hours.48 hours has already been passed but still waiting for the refund amount. Could you please check.

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Utpalkeshari dash

from Gurgaon, Haryana

Dec 15, 2016

Dear sir this is utpal yesterday paytm passbook to transfer money to othes bank account showing pending Money got deducted from my account, No customer care number also to check.Didn't got any reply from the care paytm

M

Meet Oza

from Mumbai, Maharashtra

Dec 15, 2016

Hello,

I have ordered Micra All in One Multi Purpose Vapourizer with order no.[protected], product came with damaged so i applied for return but no return request accepting by company and all customer care numbers are coming as busy every time.

S

Suman Dubey

from Kolkata, West Bengal

Dec 15, 2016

My order id is - [protected]. My money deducted from my bank account but paytm shows payment/transaction failed. i sent many mail but they told me it refund in your account soon.After four days still i did not get my money back. so please refund my money soon.

V

Vijay Jumanni

from Mumbai, Maharashtra

Dec 15, 2016

I hve charged customers by paytm received messages but my wallet has not been credited neither the payments reflects in the statement whereby image sent by customer shows payment debited.
Also payment order done by me to idea cellular on 9th dec 16 has been debited two times for the same order.

A

Ankush Kamthane

from Delhi, Delhi

Dec 15, 2016

I have applied refund of 500 yet it not get

M

Medha Gupta

from Mumbai, Maharashtra

Dec 15, 2016

I made money transaction of rs.1400 on 12:24 pm, dec11 2016 and my Order No is [protected] through paytm mobile application. money from my account got debited but i can see status in my profile as payment confirmation awaited. Transaction also not done??

N

Nageswar Evuri

from Hyderabad, Telangana

Dec 15, 2016

I ant to refund amount

S

Shahezad Malik

from Mumbai, Maharashtra

Dec 15, 2016

I dint get refund in my wallet...ihad purchased some goods from ebay..they have returned the money but it did not reflect to my account even after 15 days
transaction number hpt[protected] was refunded to my account on 26 novmber 2016
please do the needful

R

rohitzero

from Shillong, Meghalaya

Dec 15, 2016

Sir, by mistake I paid an amount of 1000 to a number now once after transferring I cannot do anything . Plz tell me how to get it back . I'm a student so 1000 matters for me . Plz help the number to on which I paid is [protected].

D

drsatyadev

from Mundi, Madhya Pradesh

Dec 15, 2016

Sir my complaint Paytm not show my ammount res 100

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Address: 635109

I have ordered a set of 4 av led 15w bulbs vide order no.[protected] dated[protected], whereas i received xingda led bulbson[protected].in that 1 no. Is faulty, not lighting. Would you please send me a good led 15w bulb (In lieu of faulty one) at the earliest.
Thank you,
P. Venkataraman,
Hig-47, avalapalli road,
Avalapalli hudco,
Hosur-635109
Tamil nadu.
Cell : [protected]

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