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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025

Complaints 20038

Resolved

1742

Unresolved

18296

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Patiala, Punjab, 147101

Website: Paytm

Yesterday i was add 10, 000 in my paytm accnt and i was send to bank acnt but it show error then i tried more and again same problem when i tried 3rd time then sent money is successfull bt this time another 5000 rupee automaticaly cut my acnt then i back main menu i saw both transfer pending and i wait 24hr but no any responce plz do some thing nd back my money in my wallet i hope so you solved my problem shorlty

Dec 15, 2016

Updated by Meetsekhon Yesterday 10000 add my paytm nd send to bank but no response and showing pending plz refund my money back please

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S

sanjay bhatia21

from Mankapur, Uttar Pradesh

Dec 16, 2016

Dear Sir,

i have transfer amount 2000 or 2000 to my bank account from PayTM wallet . but still amount showing pending. so can you please either add to my wallet or send to bank account or atleast
acknowldge me atleast.
WALLET Txn ID [protected]
WALLET Txn ID [protected]

Email ID : [protected]@gmail.com
Contact No : +91 [protected]

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Address: Ghaziabad, Uttar Pradesh, 201014

Website: paytm.com

I transferred rs.6000 from my bank account to paytm which failed. I added once again which was successful. But the amount from my account was deducted twice. I raised complaint and was informed that it will settle within 48 hours. The transaction date was 7th dec and now it is 15th. I have not received any resolution. Further, i am unable to open my web paytm account. It is not verifying my mobile no. Unable to reach through phone support too. It doesn't allow us to speak to an executive and ivrs reads our preset stupid messages and irrelevant information.

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Address: New Delhi, Delhi

Website: Www.paytm.com

Dear sir,
I booked flight on 09/12/2016 from srinagar to Jammu but the flight got cancelled due to some climatic issues after that I cancelled the tickets from Sir India and called paytm for refund and the reply was very satisfactory.they told my it will be refunded in a maximum time of 72 hours but today is 15/12/2016 and still refund is pending kindly revert as I need the money very badly
Order I'd.[protected]
Amount. 29180
Date of booking.07/12/2016

+2 photos

Dec 21, 2016

Updated by Aamir jameel There is no response from paytm as well as from you as I am suffering now. Kindly tell me the exact way to take any strict action against paytm...Dear sir,
I booked flight on 09/12/2016 from srinagar to Jammu but the flight got cancelled due to some climatic issues after that I cancelled the tickets from air India and called paytm for refund and the reply was very satisfactory.they told my it will be refunded in a maximum time of 72 hours but today is 15/12/2016 and still refund is pending kindly revert as I need the money very badly
Order I'd.[protected]
Amount. 29180
Date of booking.07/12/2016

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Address: Mumbai City, Maharashtra, 400016

I was credited the amoun ofrs 5000 in paytm on 1st dec 2016 and on 10th dec2016 requested to credit again to same bank and from the app of paytm shows wallet txn id [protected] sent to bank however till amount is not credited in bank account.

+1 photos

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Address: Bareilly, Uttar Pradesh, 243122

Website: Paytm

Hi,
We recharged the paytm account for inr 1000 through the internet banking. Bank debited the amount in the account whereas the paytm account was not credited with inr 1000. We have written to [protected]@paytm.com but no reply received yet. Please find the below details: username: anil30misra
Phone number: [protected]

Please do the needful.
Regards,
Anil

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Address: Pune, Maharashtra, 411048

Website: paytm.com

I was paying my bsnl broadband bill rs 3345/- for [protected] through central bank rupay debit card. Initially it show transactions declined. Few minutes later i got message from bank that 3345\- cut off from my account, later i mail paytm about issue then they replay that within 48 hours money will refunded in your bank account but its 15 dec i was payed bill on 9 dec. But till no single response from them i was mail them lots of time. So please take strong action against it.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201 01

Website: Paytm.com

Dear PAYTM Team,
My registered mobile number is [protected].

I've added Rs. 10000 to my account and after changing my email id Rs. 10000 was not updated in my wallet.

Kindly do the needful on top most priority otherwise I'll register my complaint with National consumer portal as I've requested you so many times but no response from your end.

Thanks,
Gourav

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Address: Patna, Bihar, 801503

Website: Consumer complaint

Dear sir,
On that day 8th nov i was add money to paytm from idbi bank but money not added and my balance deduct from my account. Then suddenly i had received a message by paytm on my registered mobile number that my amount had refunded to my bank account but i have still not recieved my deduct amount of rs 1000.,
So i requested to you please refund my deduct balance on your priority otherwise i escalates very badly to the manager.

Order id -[protected]
Registered mob - [protected]
Deduct amount - 1000
Deduct date - 8 nov 2016

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Address: Ludhiana, Punjab, 141008

Website: Paytm

I had wallet balance of rupees 6595 on 29th november 2016. But i lost all balance on 4 december 2016 without any transaction.
After many times complaint on paytm customer care email address company reply with same quote.
They are confusing me with email and phone number or password. Not satisfactory reply on my lost balance.
I have sent them my debit card statement in which i made transaction with paytm
I also send them a phone number from i got rupees.

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Address: New Delhi, Delhi, 110092

Website: paytm.com

I transferred 1000 rs. To my bank account no.
[protected] (Sbi/ifsc-sbin0006211) from my wallet on 12th dec at 14:31
Having paytm cash txn id:[protected] but it is yet pending. It is
Neither
Credited to account nor returned to wallet.

I am not getting any reflect action from their side about my
Payment, even not a single reply of my mail.
Solve this as soon as possible.

View replies

M

mittal r patel

from Dhamtari, Chhattisgarh

Dec 15, 2016

I would paid BSNL bill for RS.825/- by order no.[protected] dt.28.10.2016, i added to wallet for the same, but due to non connectivity issue i could not get the balance in wallet and also not refunded to my bank account. I was told to bank for the same, they told me that we have made the payment to Paytm if they will refund us then we will refund to you.

Now what is the solution for the not getting the amount by Paytm or refund to bank ???

I have also sent the bank pass book to Paytm, you are denied for the payment...

Pl. co-operate me and do the needful.

Thanking you,

Mittal Patel.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: paytm.com

I tried to to add money to paytm wallet 11 months before, and these 11 months i was mailing to paytm regarding the transaction failure. Either they are not ready to add the cash to wallet nor refund my amount to bank account. They are even not giving proper reason for the failure. Please let me know if further details are required. They are really cheating people.

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Address: 411026

Website: Paytm application

Hi,

I am writing this to inform that through paytm wrong pack got activated on my mobile twice.

My name is vidya raut,
Contact number : [protected]
Mobile operator : idea.
City : pune

On date 15 december 2016, i activated the idea 3g pack of rs 348.
On paytm, the pack description was 2.5 gb 3g internet.
However, when i received the confirmation message it was for unlimited local and std calls for validity of 28 days.

I want the amount of 348 rs to be reimburse asap.

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I ordered prestige 4.0 2.2l air fryer (Black) with order #[protected] for a price of rs 5199/- on which cash back of 1039/- was available which was said that at the time of purchase within 24 hrs it would be credited into my paytm account but it has been 96 hrs now and it has not been credited so please look into following matter and credit it in my account.

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Address: Allahabad, Uttar Pradesh, 211004

Website: same

Sir i have transferred balance (Yesterday 6:15pm nearly) from m-clip to paytm account and balance transferred successfully.. But balance not received in my paytm wallet.. So i talked and mailed also to m-clip department.. And they told me it's not problem from m-clip side but it's problem from paytm side and also given a reference no..11c3rw..
So please urgently receive balance in my paytm wallet...
Paytm wallet mo no..[protected]
Please contact and help me urgently..

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Website: paytm.com

My order no [protected] got failed even after successful transaction. I even got a mail and text from paytm stating that they have received the funds but still the order was not successful.
Even after mailing them 3-4 times i've got no response.
It's been around 5 days but neither i got any response nor the the amount got reverse credited to my bank account.

+2 photos

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Address: 110095

Sir/mam,
I am regular customer of paytm.. But now i am very disappointed. On 6th of december 2016 i done a payment from paytm, amounting rs. 2470/-. Same time amount deducted from my account but in your paytm transaction shows failed or contact to paytm customer care deptt. Still amount not debit in my a/c. My order id no is [protected]. Kindly do the needful asap.

Thanks
Bhumika

Dec 14, 2016

Dadan saha21's response My wallet upgrade is pending for many days upgrade my wallet as soon as possible

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L

lucky enough

Dec 15, 2016

My mobile no. Is [protected] .I m new user . My friend send me 200 rs but this 200 rs not add in my paytm wallet. Last 4-5 days i request for paytm but no any response in last 4 -5 days . I have a order number [protected] & cc transection no. 731127

Still amount not refunded... - Comment #2617812 - Image #0

N

Nikunj Dixit

from Tirunelveli, Tamil Nadu

Dec 15, 2016

Maine 500 ka account transfar kiya tha jo hua nahi par panding mai chala gaya hai jiska detail paytmpass book mai nahi dikha raha hai par mare accout se balance cut hua hai pleace halp to how return to my case refund.mara a/c no.[protected]
Mara card no.[protected]

R

Rahul Mittan

from Bikapur, Uttar Pradesh

Dec 15, 2016

Dear sir
Today morning i hv add money in paytm wellat but after that i have return the money to the bank but still money is not refunded so please do the necessory step as soon as possible. I shall be thankful for ur kindness.
Thanks & regards
Rahul mittan
Paytm no [protected]

V

Vatsala Siva

from Bengaluru, Karnataka

Dec 15, 2016

I opened a paytm ac under uber app in my mobile phone [protected]. I transferred from my bank Rs2200 into the paytm account. The uber app does not work with the windows mobile. I want to transfer back the amt with paytm into my paytm account in a android phone. But I amm unable to access my paytm ac in mobile [protected]
Vatsala Sivasubramanian

D

Dadan saha21

Dec 15, 2016

PayTM Mobile Solutions — Wallet upgrade is pending

Upgrade wallet is pending

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Address: 560035

Website: paytm

Dear sir,
Kindly requesting you to refund the amount from paytm
I have been added a money to my paytm wallet ([protected]) dated on 06/12/2016 amounted 10000 which has been failed txt id ([protected]) and my amount is debited from my account. I have mailed several times but didnt receive any response from our side. I requested u to transfer my amount in wallet or my account within 24 hrs. If this times u r not taking seriously i am going to consumer court.

Thanking you
Hemalatha
[protected]@gmail.com

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S

Shubham Gupta_shukoo

from Agra, Uttar Pradesh

Dec 15, 2016

Dear, Rs-2000 debited from paytm wallet on date[protected] but still didnt credited in bank a/c . Details are as follows

mobile no:[protected]
tranx. id of paytm:[protected]
date :[protected].08pm
amount:2000

Amount not credited in bank account - Comment #2617789 - Image #0

B

Bhadresh92

from Kosamba, Gujarat

Dec 15, 2016

I have add 2000rs in my wallet then after I was send 2000rs in my bank account then money 2000rs can't transfer in my bank account.and 2000rs was cut in my wallet .
So please refund my 2000rs

Amount not credited in bank account - Comment #2617810 - Image #0

R

Roshan sah

from Delhi, Delhi

Dec 15, 2016

Bses payment is not show but balance is deducted by paytm wallet for mobile number -[protected]

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Address: 411028

Website: paytm.com

There were 2 transactions made on 9th dec 2016, transaction id being [protected] and [protected]. These mentioned transactions are not reflected in my account's passbook received list. Also the balance is incorrect. The addition of values received + added amounts to rs.3647 and paid = rs.2195.96. The balance should be 1451.04 but it is 1508.04.
The lost transactions amount result to 219 which is not reflected.
Kindly revert.

+1 photos

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S

sandipan2777

from Delhi, Delhi

Dec 15, 2016

Good day,

Please note that I booked a cooler on paytm worth rs 7390 and as per terms and conditions of Paytm I am suppose to receive 12% cash back . For that I wrote several emails to PAY TM reasoning for non payment of cash back but not received a single email acknowledging the same.
So I am force to put it here

Passbook balance incorrect - Comment #2617792 - Image #0

S

Sushiltk

from Mathura, Uttar Pradesh

Dec 15, 2016

Sir

My name is sushil kumar. my mob no is [protected] and I purchased 2 cupons of domino pizza but they say cupons are not valid what should I do please advise .I am too frustrated...

K

katighar roshan

Dec 15, 2016

I have transformed money bt money had bedeted to my acount BT did not credited in my friends account. I need my money back what can I do for it

A

Amrata Roy

from Pune, Maharashtra

Dec 15, 2016

Actually by mistake i send money in wrong number what is the solution.

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Address: Kolkata, West Bengal, 700107

Website: paytm.com

We paid our electric bill through paytm on 13/11/2016 and still payment not done to cesc office and due to that our connection got deducted we tried to call paytm customer care from 2 days but still its busy. We have child and old age people in home .. We regret that we are using your service. Either refund my amount or pay.. How much we suffer from you worst service. This is happened many times. But we are complaining first time from our one of paytm account.
And one ore payment that will be gonna refund still its not in progress.
Payment amount- rs.6020
payer- deepak kumar
contact no- [protected]
service tax registration number: aaaco4007asd002
paytm order id :[protected]
receipt number: [protected]

+1 photos

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S

sunilrt08

from Delhi, Delhi

Dec 15, 2016

I wanted to return a product which i bought from paytm but after rejecting my return request withoud any reason they are not responding .

A

ajay7950

from Delhi, Delhi

Dec 15, 2016

Fraud transaction on my ATM card last 07/12/2016 in evng time RS.3000 debit from my ATM and otp was send in my phone no transection msg so i requested you plz resolve my problem. POS PRCS (220170) paytm mobile solution noida. when i contact to bank for transection detail. bank employe tell that uh have purchase something from paytm.

G

Gobind Mishra

Dec 15, 2016

I am send mony to bank it show successful transaction .my balanced deduction. But not show in my passbook .and mony is not send in bank acount .please contect [protected]

V

Vicky Vaghela

from Surat, Gujarat

Dec 15, 2016

Hii
My case back not recive any tranjection
so plzz my problem solve emergency...

your faithfully
Vickey vaghela

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Address: New Delhi, Delhi, 110046

Website: PAYTM

Dear sir,
Kindly requesting you to refund the amount from paytm
I have been sent amount from my paytm, account number [protected]
And the amount of 2700 rs i have been selected option send to bank in paytm then its not credit in my account but it is debited in my account how its possible its as to be done by your side please do the need full as soon as possible

+1 photos

Dec 27, 2016

Complaint marked as Resolved

thanku u for the good service... paytm karo...

Dec 08, 2016

Pooran Kumawat's response Sir my name pooran a am paytm user my mob. No. [protected] my 2500 rupees not receive in my a/c

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G

Gajengi Prashanth

from Khammam, Telangana

Dec 15, 2016

Dear sir, dated 26Nov16 i have added an amount of 700rs from SBH card and i have gone through return to bank option. Money debited from my wallet and as Paytm said it would take 7working days to credit in your bank account. But still now money not credited. Kindly help in this regards.

Amount is debited in my paytm account +918130089422 but not credit in bank account - Comment #2617797 - Image #0

V

Varun kunal

from Vijayawada, Andhra Pradesh

Dec 15, 2016

On 12/12/2016 I have transferd 700/- rs from my wallet to my icici bank account but status was pending from 12th and till now money was not transferd to my account I have send isshu request many times nut no response from this guys pls contact me as soon as possible

Amount is debited in my paytm account +918130089422 but not credit in bank account - Comment #2617803 - Image #0

D

[email protected]

from Meerut, Uttar Pradesh

Dec 15, 2016

I am not able to watch my TV as when I recharged it from my paytm on 9 Dec it was not done as at last moment the iinternet connection ran away bitthe aamount which is 300 has been deducted from my bank account.
PLease help !
From
Pratibha Singh

A

anitapat

from Pune, Maharashtra

Dec 15, 2016

I have deposited money rs 5000/-through my bank in paytm on 8 dec 2016. But it is not reflected in thier passbook

M

manider_singh

from Delhi, Delhi

Dec 15, 2016

Hello dear sir

muje ik call aya bol raha tha k mai idea se bol raha hu ohne ne meri bank ki detail jani or or mere account se paise transfer kar liye

S

singhsukhbir

from Delhi, Delhi

Dec 15, 2016

I added money my wallet but paytm payment option is not show.direct jump in last step process. i confused which card use this payment.so kindly you tell me what its solution.my mail id [protected]@gmail.com.
contact no-[protected]

P

Pooran Kumawat

from Mumbai, Maharashtra

Dec 15, 2016

Sir my name is pooran mob. No. [protected] please refund my 500rupees in my bank a/c

N

nehanny

from Noida, Uttar Pradesh

Apr 6, 2019

Dear Sir

Paytm Mobile No - [protected]

I used my PAYTM to return to bank Rs.6000/- I have not received money but fund was debited from my paytm account

Hence, I request you to kindly arrange to refund Rs.6000/- which was debited paytm on dated – 29.03.2019 As soon as possible. Your early action will be highly appreciated.

Thanking you Sir,

Yours Faithfully,

Neha Sharma

Mobile no - [protected]

A

Akapooh

from Noida, Uttar Pradesh

Jun 21, 2019

On 18th June 2018, I made 6 transactions at different times to add money to my Paytm wallet for my college fees totalling upto ₹78, 100. As the option for payment through wallet was not available I had to go to the "return to bank " option and money was deducted from my wallet. It's been 3 days and there's no sign of money in my account, sbi bank people said it's not their fault. It'll be really helpful if you could help Make the process faster because my last date of submission of fees has passed and now I'll have to pay fine with each day. Please help me.
Paytm mobile number - [protected]

Regards,
Pooja

Amount is debited in my paytm account +918130089422 but not credit in bank account - Comment #3464506 - Image #0

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