PayTM Mobile Solutions Complaints & Reviews

I did not get my product, paytm told me to send the item to seller. I sent it to seller via DTDC courier K88869041. Seller rejected the parcel. I informed the same to paytm. Paytm then told me to send the item to paytm warehouse Plot/ no. 142, Dhulsiras village, sector-24, Dwarka, New Delhi 110077 via DTDC K88869053. Paytm first promised me once the courier details are shared, the refund will be initiated.
After I share the courier slip, paytm told me to wait till delivery. The refund will be processed. Now after the delivery they are not receiving the calls and not replying to mails. on twitter they are saying they will update me soon. I need my refund for order no. [protected].

My User id/mobile no. [protected], I added 200 ` to my Paytm Wallet (transaction details: date 10 December 2016 SBI Debit card to `200 on POS [protected] at Paytm Mobile Solution txn#[protected]. My money has been debited but it is not reflecting in Wallet. I have gone disturb to use this Paytm app and if this will happen always than i will never use this app for my bill & other online payment. Please sort out my problem as early as possible to make me believe in this application in future.

I am not getting any solution regarding following transaction, the transaction was successful, however not received money in my wallet.
my bank transaction ID- [protected], and wallet ID [protected].
amount 5000 was deducted on 25th nov, however its still not reflecting in my wallet.

Send emails to paytm care, however no solution received.

I find Paytm services very poor. for 25th Nov I issue is not resolved.

I had two paytm accounts linked to my mai account id account and mobile number account. however, i wanted to merge these tow accounts into one and as per instruction provided by paytm - these accounts are merged and now i can only access one / new paytm account using mail id / mobile number linked to it.
But after merger of accounts my worry come to live - as i did not see money linked to old account and it seems the account have been merged but the money has not been transferred to new account.
Since last 10 days - i have sent loads of followup mails but to no avail.
I request to paytm to live up to their brand goodwill and resolve this issue sooner.

A day before yesterday i.e 9th december 2016 i added RS 2000 in my paytm wallet after a while it show transition failed but the amount is already been debited from my bank account but still it isn't reflecting in my paytm wallet and amount is not refunded yet .
Please make some appropriate action in order to resolve the problem.
Mob no - [protected]

Sir please my order no.[protected] amout-4000 Date-5/12/2016 KO blog ho gaya hai

Sir please this amount add my bank account
Bank of India
Ifse code---BKID0002075
A/c no.[protected]

On 9.12.2016 around 12.30, i received call saying that they are from icici bank
And want to raplace existing atm card, and asked to give card details, believing they are genuine, i gave my atm card details and also otp that i received on
My phone. on 10.12.2016, i got 4 messages telling that purchases made on
12.12.2016 for rs 4800, rs5000, rs 3000, rs 100 (total rs 12900). on 10.12.2016 i called customer care of icici bank and explained the problem
And asked them to lock the card. now i want your help to trace the transactions
And to cancel the pending orders and to return the money (it says debit card purchases on 12 dec. please help me. also is it possible to trace the purchases. thanking you

I have placed an order for an mattress (Check out this product here:
https://paytm.com/shop/p/springwel-ecosoft-6-pocket-spring-mattress-HOMSPRINGWEL...⇄ on Dec/1 with order number [protected] and the order was delivered to me on 10/Dec. The issue here is the mattress is not delivered with the original packing and it doesn't seem to look new. There is a freebie combo attached to the product and I haven't received that as well. I have tried to contact the customer care by raising an issue in app no response for that and I haven't even got an acknowledgement email for that, also I have tried 13 times to contact them for past two days by dialling [protected] I have waited for around 10 mins in every call still no response. I have selected call back option again those guys didn't call me back to resolve this issue. I'm really concerned that I have spent 15k for a worthless mattress and these guys will never resolve this issue

Dear sir/madam
I am holdin citi bank credit card bearing no [protected]

I received a call from [protected] at 11.13 am on 10.12.2016. Call was from a female. She told me that we are calling from citibank. She asked me which language you are comfortable.
I said i am comfortable with english, kannada, hindi, telugu, and tamil. Suddenly she told i will give to tamil speaking executive please talk.

A guy started to talk in tamil. He said you are using citi mastero credit card. Further conversation is as below
Fraud person: we are sending new credit card within 15days hence this is a verification call.
Myself: what verification
Fraud person: let me know your credit card number
Myself: i refused and asked him, you are telling that you are calling from citi bank, you tell me my card 12 digits afterwards i will tell the last 4 digit nos.
Fraud person: this is verification call if you never tell your card will be blocked now.
Myself: how do you block my card without my concern
Fraud person: this is verification only no cvv no will not be their in future it will be with aabc like that also expiry date also will not be their.
Myself: after listening him i revealed my card no.
Fraud person: what is your 3 digit cvv no
Myself: cvv also i foolishly revealed.
Fraud person: asked me for the otp recieved
Myself: otp was revelead.
Fraud person;your reward points will be transfered to new card.

After that i recived message for rs8481 transaction made at shopvista_epaykerela at 11.37am on 10.12.2016

Again he made me fool for another rs 6000.00 transaction made atpaytm mobile solution pv. At11.46 am on 10.12.2016

I have filed a fir at mico layout police station and requested the citibank customer care to block my card immediately.
Also i have e-mailed with the copy of fir to mail id which was sent to my email id by citi bank. E-mail id is retail. Dox. [protected]@citi.com

This is for your information.

Please i request you kindly solve the issue and help me in the above 2 transactions and punish the persons involved in this fraud

Thanking you
N. Jayshekar
[protected]

Date of order : Nov 27 2016

Delivery Date : 3-DEC-2016

Complaint number : 12068370, 12566378, 12440929, 12199617

I have received micromax mobile instead of iPhone 6 and there is no resolution and no communication from paytm.

I am waiting for my refund now. It's Been 13 days since I've received the product.

Order No. [protected]

today is 14th day

I orderd for a laptop worth rs 47000 on nov 30th and got a parcel on dec 3rd in that instead of laptop i recieved a dth setup box..i raised a complaint in paytm and requested for refund but they created a replacement and again i got a parcel before accepting the parcel i called pAYTM and asked them what to do they said me to accept it and in dat instead of a laptop there is an induction stove im really fed up with this and whenevr i call them now they are just saying to wait i have paid all most my three month salary for this and very much worried because of this issue please help me in this issue

I have transfer 1500 rs dec-10 150 rs on dec-7 and 20rs on dec 8 all the money is decucetd my account but not showing in paytm wallet i facing serious problem due to paytm today almost 4 days is completed but still my money is not get bqck to me ..custumer care number also not getting connect i have mailed many time but there is no response pls help me to get rid out of this i want my money back

I ordered ambrane power bankof 824 rupees through paytm but delivered me blank goggle cover of 10 rupees.Totally fraud, there is no custemor care no and no response.I waste near about 100 rupees to call him but only computer talk in customer care no and no person call back.I totally frustrated what the hell is going on.pls refund my balance or deliver me right product

Sir my rong Richardg this bsnl no[protected] 2000 rs 9/12/16
6:11 minutes plz refund my money to my paytm wailat

This is worst experience. I have lost my 500 Rupees in this system. I have just send this money to my bank account but not received in bank account and deducted from the wallet. Now in wallet it is showing as failed transaction and refund pending but after 10 days it is not refunded. meanwhile I have complained many times but there is no one to listen. When I called customer care there is no representative. What should I do i didn't understand. If anyone can help please help me.

I've made an order on 26 November 2016 on paytm (order number - [protected]) and I had size issue so I requested return for the product (3 sweatshirts) and all of them were picked up their courier partner but I've received refund only for 2 sweatshirts and not for 1 (₹593). I have tried to contact them a lot of times but there is no satisfactory response from them. Please help me.

Hello sir, I have to transfer my money to my brother accnt for that I have add ₹205 on paytm... money debited from my account... but not credited in my paytm wallet... I have send many mails to paytm but none of their mails have satisfied my issue... they haven't refund my money till date... my regs no is [protected], order no is [protected], transaction no of sbi bank is txn no 266057

I added Rs 1000 to my paytm account through PNB debit card today 10/12/2016. I received SMS from PNB at 1929 hrs confirming debit from my account but amount still not credited in my paytm passbook and still shows old balance of Rs 171. I dont understand this delay as earlier amount was credited immediately. This is not expected please

Please resolve asap. Rajnish Tandon

Sir on december 7th i placed a order on asus zenfone max mobile on 10december i cancelled the order due to personal problems and my order no is [protected] and i made payment through debit card i sent so many mails to [protected]@paytm.com, so many messages to paytm in facebook also tweeted regarding my issue in twitter but no response from paytm side so iam requesting you is please refund my money to my bank account as soon as possible

This is shayr Sharma. I'm a paytm user. I have used paytm several time to make my transactions. Bank to paytm & paytm to bank. Each transaction was successful but recently I had 8000 rs. Into my wallet. I wanted to transfer it into someone's bank A/c so I just did. Post to this transaction I got message of successful but next person whom I wanted to send the amount she didn't get it in her A/c so far. Prior to this issue I never faced any kinda issue so far. Its my very sincere request to the responsible person for this issue to have a look & sort it out as soon as possible