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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025

Complaints 20048

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18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: New Delhi, Delhi, 201301

Website: www.paytm.com

I have made a bill paytm on Monday 5th Dec against order id - [protected]. The payment got failed and i received a messae from paytm that my bank confirmed successfull transaction but till date no message and reference id for refund has been shared with me. My bill payment due date is 12 - dec and i havnt received any refund to pay my bill again. I am trying to contact paytm from last 4 days but no respose from paytm. I am continously raising tickets for that but no response. Is this service paytm is serving ? I am facing so many troubles and do paytm take the responsibility to give fine for my electricity bill payment because of late payment which is getting delayed by paytm only ?

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Address: Hooghly, West Bengal, 712101

My paytm account mobile no. is [protected]. By mistake, I transferred an amount of Rs. 200 to another mobile no. ([protected]). Please note that the recipient number has got no paytm account. Therefore, the said amount deducted from my wallet has not been successfully transferred. So, kindly refund the debited amount to my wallet at your earliest convenience.

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Address: 462001

Website: Paytm.com

I was transferring the amount from my paytm wallet using mobile no. [protected]. The amount got deducted from the wallet but no amount was credited in my bank account. Please resolve this issue.

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Address: 560098

Website: ONE97 COMMUNICATION LTD, which is the PayTM Mobile Solutions office.

Dear sir/madam,
I am a paytm user by name : gnanesh. today i. e. on 10/12/2016 i tried to add money from my sbi savings account to paytm wallet. i clicked on addmoney in paytm app, then it asked me to provide me the amount. i entered amount of rs 1, 700 and clicked on addmoney button. it asked me the cvv number of my sbi debit card. i entered the cvv number and clicked on pay now button. i got a message on my mobile as
“to pay rs. 1700.00 to one97comctn-7, from your card xx…3144, use otp. beware!
Only fraudsters ask otp on phone. otp is xxxxxx. don’t share with anyone.”
I entered otp number. the amount from my sbi savings account got deducted but the money of rs 1, 700 did not get added to my paytm wallet. the balance in my paytm was not getting reflected with the added money.
After i entered the otp i got one more message as
“thank you for using your sbi debit card 519xx3144 for a purchase worth rs1700 on
Pos [protected] at one97 communication lt txn# 155259.” but in my paytm wallet nothing was reflected.
I had been trying to reach you at these toll free number[protected] but i was not able to reach you.
But till now i haven’t got the amount credited back to my paytm wallet or neither to my bank account. i am afraid o[censored]sing this app further since, if this is the problem the fame of your organization will be affected and nobody will be using this app in future days.
Please look into the issue as soon as possible and credit the amount to my paytm wallet. i need to do the payment to my friend.
Kindly, do the needful & oblige.
Thanks & regards
Gnanesh
Mobile number [protected] / [protected].

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P

priyankapatil

from Pune, Maharashtra

Dec 11, 2016

Dear Sir/Madam,
I am a Paytm user by Name : Priyanka Patil. I tried to add money from my HDFC bank Savings Account to Paytm wallet on 5th dec 2016, and again on dated 10th dec 2016. I clicked on Addmoney in Paytm app, then it asked me to provide me the Amount. I entered amount of Rs 1, 000 and Rs.1, 000 respectively for both days. and clicked on Addmoney button. It asked me the CVV number of my HDFC debit card. I entered the CVV Number and clicked on Pay now button. I got a message on my mobile for 5th dec 2016 transaction is-

“To Pay Rs. 1000.00 to Paytm mobile solutions Pv from your Card XX…1969, Use OTP. BEWARE!
ONLY fraudsters ask OTP on Phone. OTP is xxxxxx. Don’t share with anyone.”

and for 10th dec 2016 I got a message on my mobile for transaction is-

“To Pay Rs. 1000.00 to ONE97COMCTN- from your Card XX…1969, Use OTP. BEWARE!
ONLY fraudsters ask OTP on Phone. OTP is xxxxxx. Don’t share with anyone.”

I entered OTP number. The amount from my HDFC savings account got deducted for that both days it means total 2000 rupees deducted from my account. but till date Rs 2, 000 did not get added to my Paytm wallet. The balance in my Paytm was not getting reflected with the added money.
and
even till now I haven’t got the amount credited back to my Paytm wallet or neither to my bank account. I am afraid o[censored]sing this app further since, if this is the problem the fame of your organization will be affected and nobody will be using this app in future days.

Order No is[protected]
1:06 pm, Dec 05 2016

and

Order No is[protected]
2:14 pm, Dec 10 2016

Please look into the issue as soon as possible and credit the amount to my paytm Wallet.

Kindly, do the needful,
Thanks & Regards
PRIYANKA PATIL
[protected]

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Address: 520012

Dear sir
We are transfer from my mobile no:[protected] to [protected] amount of Rs:488 but that mobile number person told that amount is not credited in new delhi airport due to my flight has no time that's why iam paying cash to ola cab person so please return back the amount to my number as early as possible and you observe that this is my first trasaction

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Address: Jaipur, Rajasthan, 302020

I paid Rs.50 to my friend. IIt showed that it has been paid and the amount was deducted from my paytm account. But my friend did not recieve the money. Neither the transaction is being shown in my PAID list but the money has been deducted and it showed that payment has been done but there are no records in the paybook.

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Address: 246724

Website: [email protected]

Sir please check my drenjaction 2000 rupees, 03/12/2016
status failed..

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Address: 400072

Website: Paytm mobile application

Hi
Hi am satyaprakash Shukla I had a bill payment using PayTM app on 30th Dec but it is still not credited to operator and my number is getting terminated becauae of this.
[protected] - paytm order number bil payment of 467 rs successful at PayTM end amount deducted from account but not credited to operator cause of this my number is getting terminated and they are asking for late fee sum of 502 rs.
Need my money back . Logged number of ticket with PayTM but no response from customer support up till now.
Please contact me at [protected]

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Address: Ghaziabad, Uttar Pradesh, 201010

Website: paytm.com

The ₹2736 money are not reached to the bank. I want the money transferred to the bank as soon as possible.and please tell me the phone number of your company by which I can contact you and tell u my problem un detail.please reply to my complain as soon as possible for you all.

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Address: Kolkata, West Bengal, 700107

My registered mobile number is [protected] and its been more than 10 days since I have transferred 1150 rs to my SBI bank account but not received till now. They have also given a reference iD which is useless accordingly to SBI as if paytm transfers the money then only it will be credited ..
Also there is no number from which I can contact the customer care executive and i have messaged many times in Facebook and email to paytm still no reply
My wallet transaction ID is [protected]

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Address: Kutch, Gujarat, 370205

Plz refund my money transfer I'd [protected]
Plz back my money arjunt plz
Sir plz jaldi vapas dalia pesa ki taklif bohat h plz
Me police complain karuga
Plz sir jaldi vvapish refund kar do jia
My I'd [protected]

Dec 10, 2016

Updated by ravirajsinh My trans I'd [protected]
Rs .5000
Plz refund my money

Dec 10, 2016

Updated by ravirajsinh Plz arjunt back my money I have a police camplian

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201309

Website: [email protected]

Dear sir,
i paid rs 98 vide id no [protected] for purchase of milk from mother dairy in sec 59 noida .

Mother dairy owner says i have not received the massage, so i will not give milk
so i request you please look the matter and sove the queires.

It is very surprise shopkeeper stateway says i have not received the massage.
Make the solution and resolve the queries.

Regards.

Mobile no [protected]

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Address: Thane, Maharashtra, 440606

HELLO,
My name is Priyesh Raj Singh I'm a paytm user . On 4th December i want to book a railway ticket from irctc so i recharge my patym wallet from my debit card with rs 2100/- and 2100/-was debited from my bank account but not showing anywhere in my wallet and i send e-mail to Paytm about this issue but they are not properly replaying me . I'm hereby requesting pls return my money as possible .

my contact no is [protected]

Dec 10, 2016

Updated by priyesh raj singh M Receiving too many calls they are asking me about my account n OTP and saying they are from Paytm company

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Address: Gautam Buddh Nagar, Uttar Pradesh

I am paytm user i have transfer a amount of 5000 rs on 3rd of december at 9:22 pm From my bank account to my friend's bank account and the amount is debited from my bank account but not credited in receiver's account and the detail about it is order no. [protected] and transaction no. Is 550420. Kindly pls help me to get it back as soon as possible...

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Address: Mumbai City, Maharashtra, 400093

Website: Paytm customer care.

I had recharged 37 rs on mobile.But by mistake I selected Befikre voucher of 300 rs.But i dont want that, so I was trying to connect to customer care service, but no one picked the call.I waited for 15 mins but no reply.It was constantly asked to hold.
I want the 300 rs in my wallet.I have not utilized the amount.I tried contacting customer care but all in vain.The order id is [protected].Please refund the money or add it in wallet.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 424002

Website: www.paytm.com

I made transaction to add 16000 rs to Paytm wallet from my bank account.
The amount of 16000 has been deducted from my bank account by Paytm, but I did not received money in my Paytm wallet.
Please sort out my query
Transaction status in wallet is failed.
But money is deducted from my bank account so I request you to please return my money

Dec 10, 2016

Updated by Ajinkya Vijay Bagul Order number. [protected]
Date : 09 Dec 2016
Time: 09:05pm

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Address: Ahmednagar, Maharashtra, 422605

Website: Paytm

Hello sir,

I m tried to add money from bank account to paytm wallet of rs 500 . amount deducted from bank but not add in paytm wallet.so plz sir help me . I have tried to call to customer care but I can't talk. I have send mail to customer care but I Dnt get response. So plz help me I want my 500 rs.Its really good apps but that'sdo first time in my life so pllz plz help me

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Address: Auraiya, Uttar Pradesh, 206122

Website: www.paytm.com

Sir please provide me the all the failed order and sucessfull order, s ditails with order id and transaction id which i made on 30 november 2016 .please send me now
thanku
i send the mail copy to [protected]@paytm.com but i did not recived any risponse from your help line
my rijistered email id on paytm ravipandey[protected]@gmail.com
my name is ravi pandey
and the rijistered mobile number is [protected]

i want to informe you the paytm custmer team does not helpfull me and very slowly working of paytm

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Address: Sikar, Rajasthan

Hello sir

Mere paytm wallet se rs15000 mene bank me transfer kiye but wo money transfer nhi hui or wallet se rs15000 kat gye so refund my money ye money 8 dec ko kata gya
My mob no [protected]
Wallet txn id [protected]

Dec 09, 2016

Updated by Jitendra Sankhala Sir ji mene paytm wallet se 15000 bank me transfer kiye but wo rs 15000 transfer nhi huye or wallet se bhi balance kat gya my mobile no [protected] or bank txn id [protected] or wallet txn id [protected] h thus plz solution

Dec 12, 2016

Updated by Jitendra Sankhala Sir ji kitna time lgega refund me

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Address: Gautam Buddh Nagar, Uttar Pradesh

Website: www.paytm.com

On 7/12/2016 I have try to add Rs500 from my bank account to paytm wallet. The payment was not complete and hence showing a message of payment failed in paytm order page. But, in my bank account Rs 500 had been debited by order id [protected] as POS [protected] at paytm mobile solution txn#321827.
As my money has been debited from my bank account and hence its not reflecting in my Paytm wallet.
I want my money back from Paytm and to transfer it to my bank account.
Thank You.

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