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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025

Complaints 20038

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18296

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 603

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Address: Pune, Maharashtra, 411062

Website: Paytm.com

I was adding money to my PayTM wallet and transaction was failed. But the amount was debited from my card. Now it showing status as "Refunded to Bank" but it has not reflect yet in my Card. The amount is 3000 Rs. And order id is: [protected]. I raised ticket through PayTM App and also tweet the issue. But no reply from PayTM guys.

Please look into this issue. And please inform me when can I expect my Money back?

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Address: New Delhi, Delhi

Dear sir

I return to bank 1000 paytm wallet
And my money is deduct to my paytm wallet but not come in bank acc
Mobile no [protected]

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Address: New Delhi, Delhi

Website: paytm.com

My self roshan. My payTM registered mobile no-[protected]. I add an amount of rs.2500 from jammu and kashmir bank net banking by payTM site. The amount is debited from account but I haven't receive it in my payTM account. I am having very promblem . It is second time. Please resolve this problem. I have to pay it any my relative urgently. Please refund my money.

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Address: Jagatsinghpur, Odisha, 754145

I was transferring an amount of Rs. 4000 to my paytm wallet on 03.12.16 through UBI bank debit card. The amount got debited from my bank account but didn't get added to my wallet .I complained regarding this to Paytm by mail at [protected]@paytm.com but the issue has not been resolved till date. So please help in resolving this.

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Address: New Delhi, Delhi

Website: paytm.com

I have not recieved any refund for transaction done through paytm wallet for 1mg website, 1 mg people have refunded the money but from paytm end the amount is not reflected in paytm wallet.
Please check for the issue, I need the refund back please, its been 2 weeks since the transaction was done. The transaction was done on Nov 22nd 2016, but the refund from 1mg website was done on Nov 24th 2016, Till date I have not receieved any refund from paytm since I did the transaction through paytm wallet

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Address: 523279

Website: paytm.com

Money not transferred and not help for issue.

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Address: New Delhi, Delhi

Today i transfer 40 rupee to another paytm user via bar code but my and him paytm wallet does not show the record and he does not get money or message. the money from my account has been paid.

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Address: New Delhi, Delhi, 110001

Website: paytm.com

Hi,

This is to inform you that I have recharged my metro card through paytm, money deducted from my a/c. When I checked my balance in metro card at metro station, it is showing the amount is not credited in my metro card.

I tried calling to your customer care no., but no positive response I received (none of them picked up my call)

So, I request you being a reputed e-commerce company, you must consider my mentioned issue and resolve the issue as soon as possible.

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Address: Rangareddy, Andhra Pradesh, 500018

Worst service i ever seen with paytm after booking the train ticket.
Before train departure i wana cancel the ticket so i visited the paytm website and tried to cancel but i was not able to cancel.i tried for 100 times no use.
i have contacted care through mail but i got response on next day evg, people are not connecting properly.Worst customer care for paytm.

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Address: 452011

Website: Indore

I was send my paytm amount R's 170
28 November 18:15 my paytm balence deduct but no no deposit my SBI bank

Bank tax ID: [protected]
Wallet tax ID: [protected]

Place deposit my Rs 170
My SBI A/C No: [protected]
IFSC Code: SBIN0003432

+1 photos

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Address: New Delhi, Delhi, 110005

Jai innovations
Attachmentsdec 3 (5 days ago)

To bcc: me
Hi,

Greetings.

As discussed, please find the details. Looking forward your proceedings and don't hesitate to reach me for any clarifications.

Both the projects are available in telangana, andhra pradesh, karnataka and tamilnadu.

Simple example regarding calculation:

Approximate calculation wrt paytm and mobikwik

Resource - 1
Ekyc per day - 100
No of days - 25
Total team = 25 persons

Project 1 (Paytm)

Scheme 1
Calculation for paytm @ 20 (If the aadhar copy is produced)
= 100 ekyc * 25 days * 20 rs = rs 50, 000 per person

Cost per person = salary + commission to the teams (15%)
= rs 15, 000 + rs 7, 500 = rs 22, 500

Profit per person = rs 50, 000 - rs 22, 500 = rs 27, 500 per person per month

Profit in total = rs 27, 500 * 25 persons = rs 6, 87, 500 per month

Scheme 2
Calculation for paytm @ 30 rs (If aadhar copy is produced and one transaction happen by customer after ekyc) - 100 ekyc * 25 days * 30 rs = rs 75000 per person

Cost per person = salary + commission to the teams (15%)
= rs 15, 000 + rs 11, 250 = rs 26, 250

Profit per person = rs 75, 000 - rs 26, 250 = rs 48, 750 per person per month

Profit in total = rs 48, 750 * 25 persons = rs 12, 18, 750 per month

Project 2 (Mobikwik)

Calculation for mobikwik - 100 kyc *25 days * 25 rs = rs 62, 500 per person

Cost per person = salary + commission to the teams (15%)
= rs 15, 000 + rs 9, 375 =rs 24, 375

Profit per person = rs 62, 500 - rs 24, 375 = rs 38, 125 per person per month

Profit in total = rs 38, 125 * 25 persons = rs 9, 53, 125 per month

For this there is affront payment for each project as below:

1) 10 lakhs (Negotiable) consulting fee at the time of mou per each state and for each project
2) 15% payment on every invoice till end of project

Thanks

2 attachments

Dec 08, 2016

Updated by vijayaprakashmedia PayTM Mobile Solutions — Fishing e mails

1 Review
Vi vijayaprakashmedia on Dec 8, 2016 Mark as Resolved

JAI INNOVATIONS
AttachmentsDec 3 (5 days ago)

to bcc: me
Hi,

Greetings.

As discussed, please find the details. Looking forward your proceedings and don't hesitate to reach me for any clarifications.

Both the projects are available in Telangana, Andhra Pradesh, Karnataka and Tamilnadu.

Simple example regarding calculation:

Approximate Calculation wrt Paytm and Mobikwik

Resource - 1
eKYC per day - 100
No of Days - 25
Total team = 25 persons

Project 1 (Paytm)

Scheme 1
Calculation for paytm @ 20(if the Aadhar copy is produced)
= 100 eKYC * 25 days * 20 rs = Rs 50, 000 per person

Cost per person = Salary + commission to the teams (15%)
= Rs 15, 000 + Rs 7, 500 = Rs 22, 500

Profit per person = Rs 50, 000 - Rs 22, 500 = Rs 27, 500 per person per month

Profit in Total = Rs 27, 500 * 25 persons = Rs 6, 87, 500 per month

Scheme 2
Calculation for paytm @ 30 Rs(if Aadhar copy is produced and one transaction happen by customer after eKYC) - 100 eKYC * 25 days * 30 rs = Rs 75000 per person

Cost per person = Salary + commission to the teams (15%)
= Rs 15, 000 + Rs 11, 250 = Rs 26, 250

Profit per person = Rs 75, 000 - Rs 26, 250 = Rs 48, 750 per person per month

Profit in Total = Rs 48, 750 * 25 persons = Rs 12, 18, 750 per month

Project 2 (Mobikwik)

Calculation for Mobikwik - 100 KYC *25 days * 25 rs = Rs 62, 500 per person

Cost per person = Salary + commission to the teams (15%)
= Rs 15, 000 + Rs 9, 375 =Rs 24, 375

Profit per person = Rs 62, 500 - Rs 24, 375 = Rs 38, 125 per person per month

Profit in Total = Rs 38, 125 * 25 persons = Rs 9, 53, 125 per month

For this there is affront payment for each project as below:

1) 10 Lakhs (Negotiable) consulting fee at the time of MoU per each state and for each project
2) 15% payment on every invoice till end of project

Thanks

2 Attachments

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

This Is to inform you that i have transferd 5k amount through Paytm wallet to bank account but status are showing in pending amount from 24 hours above.

So kindly check through screenshot and solve the problem urgent.

Transaction Id - [protected]

+1 photos

Dec 08, 2016

Updated by Mohan G C Kindly check pending payment and update immediate

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Website: Paytm wallet

On 30.11.2016 at about 3.45 pm, I was trying to shop a smart phone from "gadgets now" website.

Where I found Paytm wallet payment option( in gadgets now website).

So, I clicked the Paytm and I was taken to Paytm website.

Where Paytm told me the available balance in my wallet is Rs.217 and I have to add Rs.5682 from my bank account.

Then I proceeded the payment option.

After sometime Paytm webpage was showing the transaction has been failed(see the screen shot).

But immediately I got the SMS from my bank that an amount of Rs.5682 has been debited from my account.(see the screen shot of SMS).

I already enquired with Bank and they told me that the amount was paid.

The amount is not added to my Paytm wallet.

Please Help me to recover the amount.

Details of transaction collected from my bank:

Date of transaction 30.11.2016
Time of transaction 15:55:22

Particulars. PAYTMNOIDAIN-30

Ref/cheque no. 10545793

Amount. Rs 5682.00

+1 photos

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Address: Gurgaon, Haryana

I tried paying by my paytm account, the money got deducted from my bank account but did not get add to my wallet nor get paid.
The customer care also did not resolve my matter.

My paytm number is [protected], and the money deducted from mu account by- Info.VIN*ONE97 COMMU

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Address: Nalgonda, Andhra Pradesh, 508001

Website: www.paytm.com

Order no:[protected]
date:07 dec'16
time:7:48pm
amount:INR 150
Bank:SBI
POS [protected]
txn#[protected]
sir, my money was debited from my bank account, but money didn't added to paytm wallet.
Please, add money to my patym wallet or refund my money to bank account as early as possible.
I called to customer care no reponse and sent mail no reply.
.Please, help me to add money to paytm wallet.

+2 photos

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Address: New Delhi, Delhi, 110085

Dear team

I had made a payment of Rs 750 on 7th Dec 2016 to Mobile number "[protected]" by the name of "Attar Singh Solanki" which is deducted from my account but not received by the vendor and not reflecting in my pass book as well. I don't have ticket number. Many time I have made a request on paytm app and ticket generated successfully but no response from your end.
Request you to do the needful.

Thanks
Regards
Neetu
[protected]

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Address: Hanumangarh, Rajasthan, 335524

Website: un authorised use of my account

Sir with due respect i want to say that at about 11.50 i got a call from mobile no [protected] he said he was speaking from sbbj head office and want to re generate my account, he said my account will close today so i m sending u a sms to re generate your accout you will have to tell me six digit no, in sun rays i could not see the screen properly and i saw the messsage sent by bz-atm and thought it was from head office so itold him otp and after some time i got amessage that my account no[protected] was debited rs 10491 on pos [protected] at pay tm mobile solution txn#510048, sir kindly grant my rs back to my account sbbj bank khata sankhya [protected] rawatsar(10149 )

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R

Rishu Tiwari

from Samastipur, Bihar

Dec 8, 2016

When i was booking flight ticket from paytm... i entered otp from my phone .. then wroten your payment is processing please wait then my money was deducted from account and showing error 504 in next page... and my ticket was not booked

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Address: Rohtak, Haryana, 124001

I have 1000.65 rs in my wallet but after 2 days is showing only 0.67 rs.
What the hell is that, it is totally fraud with me.
If paytm will not give my money back. I'll definitely take serious action against paytm.

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Address: New Delhi, Delhi, 110002

Website: Paytm

Hi there this is kunal kapoor. I deposit Rs 6000/- in my paytm account My paytm wallet shows Rs 6000/- after add money from my bank i.e: Bank Of Maharashtra. I have not done any transaction through paytm, now my paytm passbook shows the balance is 0 (zero) where is my money gone. Please do the needful and check about my query. Thanks/Regards. Kunal Kapoor. Mobile No.: [protected]

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T

Tejender Gusain

Dec 8, 2016

Sir we are facing a problem regarding add money...I add some amount for payment but there is technically issue...it does not show any mode of payment...

S

satwantsindhar

from Jammu, Jammu and Kashmir

Dec 8, 2016

I send money to mobile number [protected] from my account [protected] .
Money deducted from my account of rs 4300 and not reached to [protected] .
It showing pending from last 5 days .
Regards
satwant singh
Ticket number 10724392

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Address: Pathankot, Punjab, 145001

If the recharge fails and amount is deducted, Paytm refunds the entire amount of failed recharge back to your Paytm Wallet within 48 hrs. If you have not paid through Paytm wallet and it has been more than 48 hours since recharge failure, the bank will refund the amount within 1-2 working days in your bank account/card. this is my Ticket # 11965610 : Recharge Failed, 11923852, please my refund immediately back

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Priya Chetti

from Aurangabad, Maharashtra

Dec 8, 2016

I have been charged with VIN/PAYTM /[protected]/0 message in my bank statement.

i have not purchased any item

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