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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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1743
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PayTM Mobile Solutions reviews & complaints page 610

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V
vvkjarvis
from Mumbai, Maharashtra
Dec 5, 2016
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Address: Surat, Gujarat, 395001

Few days ago (On 29nov2016) somebody called my father and ask him to verify his bank details.! (*my father is not technical person.! He don`t know about online purchase or anything related to online shopping.! *) somebody used my fathers sbi debit card on paytm for shopping.! Even my father give him otp for the purchase as he dont know the process o[censored]sing atm debit card! Or online shopping.! Now i am giving you the transaction details.!

- to pay rs. 19990.00 to paytm, from your card xx...5705, use otp. Beware! Only fraudsters ask otp on phone. Otp is 809915. Don't share with anyone.
- to pay rs. 18990.00 to paytm, from your card xx...5705, use otp. Beware! Only fraudsters ask otp on phone. Otp is 233868. Don't share with anyone.
- thank you for using your sbi debit card 459xx5705 for a purchase worth rs4000 on pos [protected] at payu-www.oxigenwallet. txn#[protected].
- thank you for using your sbi debit card 459xx5705 for a purchase worth rs9985 on pos [protected] at paytm txn#[protected].
- thank you for using your sbi debit card 459xx5705 for a purchase worth rs9994 on pos paytm14226 at paytm txn#[protected].
- thank you for using your sbi debit card 459xx5705 for a purchase worth rs9991 on pos [protected] at paytm txn#[protected].

Please cancel all the order co-related with this card.!

And please update me on my email address.! Hopping for the help.!

This is my ticket id [protected]xzjbhaa3, i have complained on paytm! And i didnt get response from there.!
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    sarbSidhu
    Dec 5, 2016
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    Address: Ludhiana, Punjab, 141010

    On[protected] i was loaded rs.4350 on my paytn wallet after that i return to my bank account return on the same time, i did not get my money back.. Paytm says they refunded but bank statemnent not received any money from paytm.. Problm faced by me before 6-7 days but paytm not solve my issue... I called paytm is fraud
    [protected]@gmail.com
    Moble [protected]
    Dec 05, 2016
    Updated by sarbSidhu
    On[protected] i was loaded rs.4350 on my paytn wallet after that i return to my bank account return on the same time, i did not get my money back..paytm says they refunded but bank statemnent not received any money from paytm.. problm faced by me before 6-7 days but paytm not solve my issue...i called paytm is fraud
    [protected]@gmail.com
    moble [protected]
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      K
      Ksbl Vizag
      from Hyderabad, Telangana
      Dec 5, 2016
      Resolved
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      Resolved

      Address: 530016

      Hi!
      i 'dont understand you guys are playing games with me i'm sending lot's of reminders regarding my refund status...still there is no response from your side ..even tho my order canceled you guys are not refund my amount still transaction done on 01/12/2016 now date 05/12/2016...below mail message i'm revived Dec-1st 2016
      whether you people are going to solve my issue are i have to go other option...

      =========================================================
      On Thu, Dec 1, 2016 at 7:16 PM, wrote:

      Hi there!

      Your bank just confirmed a successful payment of Rs.1082.0 on Paytm against Order ID 1742802. We will refund your money in case the order is cancelled. Please contact us at https://paytm.com/care if you have any queries.

      Thanks,
      Paytm team
      Dec 5, 2016
      Complaint marked as Resolved 
      they are sending such kind of mails but there is no refund order... ==================================================== On Mon, Dec 5, 2016 at 5:45 PM, Paytm Care wrote: Dear Customer Greetings from Paytm! We apologise for any inconvenience caused to you owing to a delay in response from our end. We have seen an overwhelming surge in usage and queries which has led to this delay. In case your transaction at Paytm was unsuccessful, you should have got the refund for same. For the successful transactions, you would have already got the benefits. However, in case your problem is still not solved, please reply to us on this mail and we will ensure that we solve your problem on priority. Thank you for your continued trust in us. Regards ref:_00D28dppr._50028XRavr:ref

      PayTM Mobile Solutions — Transactions done but no confirmation for Movie tickets booking.

      Dear Concern,
      To my surprise I had just booked 3 tickets of MOANA(HINDI)(3D) at 8.15 am today i.e.5/122016 at Carnival: Moviestar, Goregaon and also my Credit card had been debited for Rs.411.72 but Unfortunately I haven't yet received any confirmation for the Tickets.Kindly revert back urgently .
      My wallat transition send to bank 16/12/2016 transition sacsess same day but not credited my bank acount

      my pytm. No. [protected]
      Refund transition id. Is [protected] date. 16/12/16
      Attach. Screen shot
      मैने Peytm बालेट पे रिटर्न टू बैक एकाउंट किया दिनांक 15/12/2016 Bank Txn id [protected] (1400) जो आज तक खाते मे नही पहुंचा क्रपया रिफन्ड करने की कृपा करे महान कृपा होगी
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        N
        Naman Nagaich
        from Mumbai, Maharashtra
        Dec 5, 2016
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        Address: 400104

        I were deposit 4000 rs in my bank a/c from paytm wallet on 30th nov. But i don't get my money in my bank a/c . Paytm send me an e-mail that transaction is successfully. But icici bank customer care said money not transferred in my a/c. Paytm gave me this reference no.- 74332746336633589171474. Plz help me...
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          P
          PratibhaKesarwani
          from Chennai, Tamil Nadu
          Dec 5, 2016
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          Address: Bangalore, Karnataka, 560100
          Website: Paytm.com

          Hi,
          I was paying the amount of 7800 on zelo app for the security deposit.
          It got cancelled automatically but the amount of 7800 got deducted from my icici bank account. paytm has confirmed the successful payment of the mentioned amount against the order id 583fb1096193f2844e4856c through message. It happened on 2nd december 2016 in morning. But i did not get my amount back neither in my bank account nor in paytm wallet.
          Also there is not any transaaction trace in the paytm showing.
          Please resolve it with high priority.
          PFA attached sceenshot of the paytm wallet and the confirmation message from paytm.
          I am also not getting any assurance that they have got the amount and refund me back.
          Please do the needful.
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            J
            Judith de Jong
            Dec 5, 2016
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            Website: PayTM.com

            I receive an email with this text several weeks ago:
            We got a request to create a new paytm account with your mobile number *zzzzzz and email id [protected]@yyyyy.com.

            Click here within 48 hours to add your email id and receive monthly statements, transactions alerts, order updates, exciting offers & much more.

            If you have not created the account with mobile number *zzzzz or should you need any further assistance, raise a query at paytm.com/care

            Since this is my information but i did not create an account (And had never heard or the company before), i have been trying to make certain that this account is not created or is closed.
            I have received canned responses that do not address this issue, but include directions such as login into my account to resolve the issue.
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              N
              nishu naik
              from Shimoga, Karnataka
              Dec 5, 2016
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              Address: Bangalore, Karnataka, 560078
              Website: Paytm.com

              I'm nishu naik. I had added rs 5035 in paytm wallet on nov 28 2016.
              Order id. [protected].
              Same day i initiated to transfer the money to my bank account.
              Its been 7 days now. The amount has not been credited to my bank account.
              I have registered compliment regarding this. But nobody are responding. The pic is attached..
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                S
                shambhuspyadav
                from Dehra Dun, Uttarakhand
                Dec 5, 2016
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                Address: 313324

                Sir please help me my paytm wallet to transfer to my bank account
                And then status See that panding
                Please sir solve this problem
                Is my college fee and my exam date 18/12/16
                Last fee date only 12/12/16
                Sir god se bot duaa kr Li ab aap madad kr do koi v ho
                Mera pura year bekar ho jayega sir. May ek poor family se belong krta hu sir bot bdi problem h
                Pese aap ki paytm company Mai rh gay h

                Please help me sir
                Thankyou very much
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                  A
                  am_9135
                  Dec 5, 2016
                  Resolved
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                  Resolved

                  Address: 800006
                  Website: paytm.com

                  I transferred rs 5000 from my paytm wallet to my bank account on 3 december 2016. With wallet txn id : [protected]
                  The amount of 5000 has been deducted from my wallet and yet not transferred to my bank account even after 2 days.
                  Paytm wallet showing sucess status but balance not receive in bank

                  Bank txn id:one97.8364.[protected]
                  Kindly resolve my issue fast.

                  [protected]@gmail.com

                  [protected]
                  Dec 11, 2016
                  Complaint marked as Resolved 
                  transferred in 7 days to bank account
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                    M
                    Manan Srivastava
                    from Lucknow, Uttar Pradesh
                    Dec 5, 2016
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                    Address: Lucknow, Uttar Pradesh, 226021

                    Dear sir i dont recevied any rewat from ur side i wnt to talk the executive urgently
                    Dec 05, 2016
                    Updated by Manan Srivastava
                    I want to reward my money on my bank account
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                      V
                      vinay katakam
                      from Hyderabad, Telangana
                      Dec 5, 2016
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                      Address: 520001
                      Website: Paytm.com

                      My paytm no:[protected]. I transferred a sum of rs. 2934 to my bank acc. No: [protected]. Balance deducted from my wallet but not got into my accnt i'm sent the feed back and proof to them. But they not yet did anything. I lost 2934rs under the transaction no:[protected]. They are sending answers for my query mails. But the answers given by them are of no use... I beg u for taking action against those cheaters
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                        S
                        sk imtiaz ali
                        Dec 5, 2016
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                        Address: Kolkata, West Bengal, 700018
                        Website: paytm

                        Sir. My name is sk imtiaz ali. Last 03.12.2016 at 21.33. I am using first time paytm from my phone number ([protected]) for deposit my eletricity bill. Every thing is normal but afer entering one time pasword. A window open and show ur transaction is not complete. But a massege came from my bank that show ur amount is debited..
                        After that i try to contact paytm castimer care. But nothing help me. There is no manual suoport..

                        My bank massege is
                        Rs. 3, 980.00 was spent on your debit card 4283xxxxxxxx057 on[protected], 21:33:38 at paytm, noida. Available balance in ur account is
                        And the paytm massege is
                        Your bank just confirmed a successful payment of rs.3980.0 on paytm against order id 1214910800710161201612032122002894. We will refund your money in case the order is cancelled. Please contact us at https://paytm.com/care if you have any queries.

                        Please help me the amount is huge for me... Thank you
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                          B
                          bhaveshpatelseo
                          Dec 5, 2016
                          Resolved
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                          Resolved

                          Address: 201301
                          Website: www.paytm.com

                          I want to about my bill payment, i paid my electricity bill worth rs.1660 via paytm and money was deducted from my bank account but bill was not paid.

                          I will try it agin and also got transaction failure message from paytm.

                          After 2 days, i will try to again my bill payment and got succeed but i can't got refund my money into my bank account as well as paytm wallet.

                          Plz help me and refund my money back in my bank account.

                          Here is the my order details -

                          “[protected]”
                          “[protected]”

                          They are active on twitter, so i just contacted them at twitter account but they can't reply me on twitter.

                          Here is my tweet status:

                          https://twitter.com/Bhavesh_Tech/status/[protected]

                          https://twitter.com/Bhavesh_Tech/status/[protected]

                          & you can also check, they are active on it but no reply to me.

                          https://twitter.com/Paytmcare/with_replies

                          https://twitter.com/Paytm/with_replies

                          This is your (Paytm) falt and u are libel to pay my money back in my bank ac thats all....!

                          You can see the attachment images for more.
                          Dec 7, 2016
                          Complaint marked as Resolved 
                          As I talk to my bank executive regarding my issue. They havd talk with paytm support center. And I finally got my refund. Thanks..
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                            H
                            Hritika Sharma
                            from Delhi, Delhi
                            Dec 5, 2016
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                            Address: Gautam Buddh Nagar, Uttar Pradesh, 201 301
                            Website: www.paytm.com

                            I added money to my wallet on[protected] at time 20:22:47. Rs 698 was deducted from my bank account but was not added to my wallet. My wallet is showing no such transaction. I submitted a complaint on 29-11-16 at [protected]@paytm.com but of no avail. No money has been sent back to me. My ticket # 10857187.
                            Address this issue asap. Currently, in this cashless scenario i am feeling scared to use paytm any longer.
                            Nov 29, 2016
                            Rakesh Chandra Misra's response
                            Nothing has been done so far
                            I ordered domino's pizza on 3rd dec.2016 two times but it didn't deliver to me and the money deducted from my account.so, please refund my money in my paytm account.
                            R's.130/ debited from my Paytm account on 28/11/16 but it's not credited in receiver's account. Despite repeated emails paytm answers same system generated robotic answer. Whatever may be their technical issues, where my money has gone?
                            Dr.Thakker
                            Maine 01/12/2016 ko paytm se 9980 ka bill payment kiya tha lekin wah processing bata raha hai aur bill payment bhi nahi huwa to please mera balance paytm pe wapas kar dijiye mujhe argent bill payment karni hai my paytm wallet number is [protected]
                            My order id: 4631118700910161201612011034000816 for CESC bill payment. The amount of money is deducted from bank, but still there is no refund from payTM. They say that money will be refunded to my bank account. Still no money is refunded.
                            Hi, I had recharged my sun direct DTH using Paytm app on 01.12.2016 for Rs.880/-. It shows that transaction is successful but still it is processing only. Amount not credited in sun direct. Hence, I requested for cancellation through paytm app & ticket too created. But still now I didn't receive any response. This makes me frustrated with paytm.
                            Mene bank se add money kri thi dusre account me dalne ke liye pr dli nhi n wapas refund b kr di abhi tk pesa ni aaya order num. [protected]
                            [protected]
                            [protected] ye 3 order num. He plz help
                            By mistake I sent 3420 to an incomplete mobile number. I got the message that it will be returned to my account in two days. Nothing has been done even after thee days
                            On 21 October, 2016 I made a recharge of 750/- from a mobile shop in my paytm wallet but till now paytm has not credited my account which is not fair and they are not solving my problem too. One month have been cross but till now they have not refunded please do some thing so they refund my money into my wallet.
                            Sir i omesh mahajan my num
                            Is [protected]
                            I got message that i got 1000 rs from [protected]
                            But cant got it in my waltte

                            The msg is as follow...
                            You have received Rs.1000.00 from Chavi Girdhar in your Paytm Wallet. The Big Cashback Sale. http://m.p-y.tm/ops02411. Shop now! m wallet
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                              A
                              atm2409
                              from Mumbai, Maharashtra
                              Dec 5, 2016
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                              Address: Ahmedabad, Gujarat, 380015
                              Website: paytm.com

                              I did recharge online by paytm for my tata sky tv recharge registered on mobile no [protected]. For rs.460/- from [protected]@gmail.com from debit card of oriental bank of commerce. Date was 1 or 2 dec2016.
                              Amount got immediately deducted from bank a/c but paytm automatically replied that transaction fail & try again lateron.
                              Now they are not replying just generating ticket no for this issue, even no direct talk is possible for our hard earned money. First they said it will take 24/48 hours for recharge or for refund now it's 4 days plus, what to do?
                              Minesh
                              [protected]
                              Recharge unsuccessful already take 2 days . I complain 30 queries and they don't give my money to back plz help me
                              Few days ago i was paying my electricity bill of order id [protected]
                              the amount of bill was 850 that was deducted from my account but the bill payment was failed by the paytm so please solve my problem
                              Today i was recharging my paytm wallet at 3:45 through my SBI debit card. The transaction failed but still money got deducted from my bank account. It is requested to take strong action against this.
                              As iam try and sending regular email to unblock my Paytm account, no one responding of my email.. I just got system replay..! I have balance of Rs680 also I wanted recharge my value add services which iam disable from my account,
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                                R
                                Rathore Himanshu Banna Saa
                                from Qasba, Bihar
                                Dec 5, 2016
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                                Address: Udaipur, Rajasthan
                                Website: [email protected]

                                Paytm tranjectin mistak my money is not refund to my ac. And moneys cut paytm so requst u plz pay my money 10000
                                My paytm account is temporary blocked and paytm care doesn't help me.

                                Plz solve my problem
                                My details
                                Mobile no- [protected]
                                Email- surajjain.[protected]@gmail.com
                                I had repeatedly made the payment of electricity bill through paytm but both of the time transaction is decline and payment id deducted from my accounts even i had raised the ticket for the above issue in paytm but dint get any response from them Ticket number is 10715771, 10715863. Such unresponsive behavior not expected.
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                                  S
                                  Sukalyan Mondal
                                  from Ranchi, Jharkhand
                                  Dec 5, 2016
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                                  Address: 743144
                                  Website: accounts.paytm.com

                                  I sukalyan mondal, amount added to paytm account by ubi debit card rs. 1000 on dated 12th nov 2016, bank txn id : [protected] and wallat txn id : [protected]. Then immediately show amount transferred to bank, bank txn id : [protected] and wallat txn id : [protected]. Still now above said money do not received my bank a/c. Please arrange to return rs. 1000 to my bank a/c
                                  Nov 29, 2016
                                  sanjay poddar's response
                                  do
                                  Hello,

                                  My order number is [protected], I have been asking for the cancellation on the same day of booking of this order but still not done. Its been a week since i did not get any update. Please cancel the order and refund the money. As it is not a small amount, Its 15000 So please do it as soon as possible.
                                  Sir i well miss my old number [protected] add my new number [protected] plase
                                  November 29 wallet order id [protected] transferred to bank status showing pending
                                  I have purchased an amount of rupees 6200 last monday. before purchase the total things, shopkeeper said they accepted paytm but after purchased spencers holder did not taken the paytm. i was full unsatisfied with your this service. my paytm transaction faith has been broken
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                                    bensten stanley
                                    from Nagpur, Maharashtra
                                    Dec 5, 2016
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                                    Address: 403401
                                    Website: paytm.com

                                    Im tired of asking you for my money. I used paytm to order dominos pizza online using an offer which very specifically mentioned 100% cashback. I have attched a screenshot of the offer which was mailed to me. Its been over 2 weeks and i am still waiting for my cashback. Havent seen any such kind of customer harrasment ever in my life. Probably this is the last time i am going to use paytm for online transactions. I cant believe that after using paytm smoothly for so many years i am forced to stop using this online payments service due to harassment from your side. I just hope noone gets harrased like this ever by anyone online. Im not asking for anything extra. Just want the promised cashback. Amount refnded banck to my account. I am going to ask people on my socail media network to stop using ur services immediately. Very sorry to say this but i wasnt expecting such harrasment from one of indias leading ecommerce giant. Too bad!! : (
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                                      A
                                      Abuzar Ahmad
                                      from Contai, West Bengal
                                      Dec 5, 2016
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                                      Address: Siwan, Bihar, 841226

                                      Money not returned in bank
                                      Amount transferred from one paytm wallet to another paytm wallet but translation amount is showing as pending. Please look into this and do needful.. Order id [protected]
                                      I tried company customer care but it is not reachable and almost 5 working days completed.
                                      128 rs has deducted from my paytm wallet without any transaction or bill pay or recharge
                                      Hi my wallet num [protected] ...I have transfer money to bank but it's shows pending
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                                        G
                                        gokul max
                                        from Sivagiri, Tamil Nadu
                                        Dec 5, 2016
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                                        Address: 600094
                                        Website: www.paytm.com/care

                                        Hi sir/mam
                                        29-nov-2016 i give request money transfer paytm to bank my account but still date money not transfer successful pending please do something more than 8. Times i put mail but no response what r u thinking about my money order id [protected].. My amount 3000 /- contact number: [protected] check status and do something in your side please rply. Four or five times i required my bank also

                                        Regards

                                        V. Gokul
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