PayTM Mobile Solutions Complaints & Reviews

Dear sir/ madam, i have purchased two movie tickets from paytm with booking id Paytm Booking ID: [protected] at 3 DEC, 2016. they are showing ticket booked at pay tm official site . they are showing ticket has been send to my mobile no and to my e mail id but it is wrong. they didnot send even when i am trying to download the ticket from their site it is showing error. I have sent complain to their official site but noone is responding.kindly take necessary steps that either i shall get those tickets or get refunded the money.

Thank you
Niramoy Ghosh

Hi!
I had ordered for “E450 Thinkpad Lenovo” Laptop, Order No. [protected], on 16-Nov-2016 at 22:04 hours from Paytm for INR 32, 579 and made the payment on the same day partially through my Paytm wallet(INR 2, 468) and partially through my Debit Card (INR 30, 111). After a few hour, I cancelled this order because I wanted Laptop with different specifications. Paytm refunded the amount paid through the Paytm wallet but till date i.e. 3-Dec-16 23:00 hours it has not refunded the amount (INR 30, 111) paid through the debit card.
As per the Paytm Payment, Cashback & Refund policy I waited for 24-48 hours after the cancellation of the order to let the Paytm credit my account but it didn’t refund the amount.
I first raised the query on 19-Nov-2016 19:44 hours mentioning them the case of delay in refund requesting to refund me the amount in the bank account. Later on, every single day I reminded them and humbly requested through mails and Paytm’s official Facebook page to refund me the amount to the bank account but it didn’t work out. They have the fix set of replies, a few of them are mentioned below:
1. We are looking into this and will get back to you with an update in next 48-72 hrs.
2. Thank you for waiting while we work on your issue and get back to you.
3. Hi, Our team is working on this issue and we'll get back to you at the earliest. Thanks!
4. Hi, Please give us some time. So that we can assist you further with the proper resolution!
5. Hi Gagan, We are getting this checked and will update you soon. Thanks!
The above vague replies clearly depicts that they are befooling and their intent is to harass the customers mentally and make them devoid of peace. Further, they (Himanshi from Paytm) created havoc on 28-Nov-2016 by closing the complaint saying that the entire amount has been refunded. Later, when I asked them to provide me the details of the transaction of refund so made to my bank account, they were completely answerless. Also, repeatedly I have been asking the Paytm personnel to call me so that the issue can be sorted out at the earliest but they didn’t pay heed to any of the requests I made.
Instead of repeated reminders and more than dozen of requests, the Paytm is making excuses daily and enjoying on my hard-earned money.
I even requested them to issue me the refund in cash to which they didn’t give their consent till now.
I really wonder how boastfully they preach “Remember at paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!” This is completely opposite of how they are practically functioning and operating.
Now I request your esteemed learned authorities to please take this case ahead and resolve the issue by suing Paytm for delay in refund. Also, Paytm to pay me the interest from the date of payment (16-Nov-2016) of money till the day my account is actually credited.
Should you require any further information feel free to contact.
Regards
Gagan Bapna
gagan.[protected]@gmail.com

Amt deducted from my wallet but transaction not done even not shown in my order but shiwn in passbook do something or refund me. This is higly un profrssional . its not the matter of maney.

Hi
I am paytm user pithia ramesh,
I added rs9000/- two time on[protected] because of slow process then used rs 8999/- from wallet and rs 9000/-return to my icici bank account then i got sms that paytm refunded my amount but it was not credited in my account.
I also contacted to icici bank customer service but they told me that not any amount was credited from paytm.

My balance deducted .but recharge not arrived in my mobile.
Here is the order no.[protected]

I lost my money through paytm.
i transfer money with wallet to bank transfer then i check the
transaction is success but i check to bank account is not received money.
then i call to bank branch and check my account details but no transaction in a day then i call paytm customer care and tell them all of case it say to mail in paytm care then it's check i lost my money please tell me what i do next.

regard
priyank
Mo. [protected]

my transaction is send with a photo(JPG File).

I have deposited Rs. 100.00 on My Paytm Account on Dtd 30.11.16 At Union bank of india .But Till Date My Account Was Not Credited.All the time I complain through mail customer care send me another .I have check Bank account 4-5 times but they confirm that the payment was settled from there end and also shows me the status with there transaction id. ePAY/To:PAYTM MOBILE SOL/55137131. Please Look At your end and credit my account. Bank Trans Id No 55137131 Dated 30.11.16.
Joynal Abedin - [protected]

Sir i paid my last month electricity bill (cesc ltd.) through paytm wallet. my order no.[protected]. on[protected] at 7.42 pm. the cash rs.850 has been debited from my a/c but the order status shows payment faild. i send severel quaries to paytm but they don't take any action, even paytm send and sms to my mobile no.[protected] on that very day that they will refund the same amuont within 48 hours to my wallet but they didn't. i went to my bank also but they told me 'we give the cash to paytm now every thing in there hand'. sir what i should do now? please take any step to solve my problem. thanking you saptarshi roy.

Dear Paytm,

I was making a payment to Nearbuy via Paytm wallet. For which i initiated a transaction of 348 INR.
Paytm mobile no [protected].

The amount got immediately debited from my debit card but the same is not reflecting on the paytm wallet. It has been 6 hrs since the transaction.
Amount Rs.348.0 on Paytm against Order ID 4573499.

I wrote to [protected]@paytm .com but no reply neither there is any call centre whre i can speake regarding the problem.

Need immediate solutions.

Regards
sanghamitra

I have transfer my mony from bank to paytm and then i refund in my account they didnot tranfer at there given time period Please refund my 500 rupees in my account

I have deposited Rs. 10000.00 on My Paytm Account on Dtd 23.11.16 At Axis Bank.But Till Date My Account Was Not Credited.All the time I complain through mail customer care send me another Ticket No. But No Resolution of my Problem.I have visited Bank 4-5 times but they confirm that the payment was settled from there end and also shows me the status with there transaction id.Bank Staff replies that If there is any failure issue then they will get the amount on the same or next day but they don't have any.Please Look At your end and credit my account. Bank Trans Id No 26615675 Dated 23.11.16.
Neena Agarwal - [protected]
List of Ticket No : 10876373, 10335917, 10334755.

I have transferred 100 rs to sbi account number from paytm wallet and still i have not credit into my account sbi account and i have said them transfer that amount into my wallet .plese see it
Order ID [protected]
Ticket # 10864284
Ticket # 10870661 : Fwd: Order Refund- Your payment for Order [protected] has been refunded
Date- 29/11/2016
Time-15:24
Wallet txt id- [protected]

Paytm has now started to make fool of the customers .My friend recently bought iphone7 from paytm on 6th october 2016 . At that time there was an offer displayed at there sites that people will be getting 10000 cash back after the return policy is over which was of 15 days and now more than a month has passed they are not giving any cash back . Also he has a confirmation email from the executive that he will be getting 10000 rupees as a cashback . But now they are refusing and betraying there customers by saying the offer was not valid and gvng some vague reasons. Its really sad that the company with such big name and banners has now started to fraud there customers and betraying them . This is a really a bad example set by them .so all those people who are availing there offers beware @Paytm order id [protected]

I have added money to my wallet money will not added but payment done to noida paytm center please add 1000 rs to my wallet [protected]

Pos prch-pos 230310 paytm noida —

Sir I am ramesh kovvurur .my problem is about wallet balance.on December 1st in my account have rs5000.that amount missing now showing zero balance. Now rs 5000 not in my account .pls recover it. somany times I try but rs5000 not come returned . pls refound my amount rs5000 as soon as.i believe paytm resolve my account balance .pls refound my amount

Refer ticket no.10613173.
Rs 800 deducted from bank on 26Nov still not credited to my wallet or back to bank on failed transaction.
Repeated mails sent to Paytm care bot no response.
Pathetic response...better use MobiKwik for quick n prompt reply.

1) Paytm Order #[protected] / Wallet Order Id / Transaction ID : #[protected] / Booking ID : CP[protected] / Kahaani 2, Hindi 3rd Dec 10:00 Pm / Seats EXECUTIV - F13 - 17 / Fun Cinema K Star Mall Chembur. amount deducted Rs.1086.19. Time : 12:55 pm.

2) Paytm Order #[protected] / Wallet Order Id / Transaction ID : #[protected] / Booking ID : CP[protected] / Kahaani 2, Hindi 3rd Dec 10:00 Pm / Seats EXECUTIV - F13 - 17 / Fun Cinema K Star Mall Chembur. amount deducted Rs.1086.19. Time : 12:56 pm.

Same seat number same booking ID has deducted double amount.

On november 30 I paid 5000 to a merchant nd also paid 2000 rs through paytm transaction ID [protected] merchant received only 5000 but the next 2000 was also debited from my account... There are no details of this transaction in my passbook.. . Trying to contact paytm even sent many emails but no response yet... Bad experience ever.. Waiting for refund of my money...

Dear sir mera naam Neelam pathak hai.Mera paytm order no.[protected] hai.Sir mujha iphone 6s ke badle micromax ka mobile mila sir maine return request dala kuch din tk process mai dikh rha tha aaj maine dekha return rejected dikh rha hai .Sir maine paytm se kai baar baat krne ki kosis bhi ki pr unka customer service main computerise instructions deta hai koi baat nhi krta. Sir please help me. Thanks Neelam Pathak [protected]

I have recharge 3 times due to operator found and deduct my balance of paytm mistake. So last two transcation refund in my account. Order no [protected], [protected]

Arun