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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025

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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Chandigarh, Punjab, 160020

Dear sir,
hi i have 250rs DTH recharge from paytm on 29th November but my recharge has not been successful in processing only my money is deducted from my account so i request u to please recharge, if not possible so please refund my money . pleace call me sir and othar issue bhi hai

my name is Gurdial singh
Phone. [protected]
My Gimal id [protected]@gmail.com
Thank you

Nov 27, 2016

Anjali Juneja's response Please help me and solve my problem as soon as possible.

Nov 27, 2016

Anjali Juneja's response Other wise I will go in counsmer court

View replies

S

Siddhant kumar (Sidu)

from Madurai, Tamil Nadu

Dec 2, 2016

I gave refund process still 1500 rs not yes credit in my bank account

A

Anjali Juneja

from Gurgaon, Haryana

Dec 2, 2016

Hi my Anjali I was recharged from pytm and I was registered a complaint regarding this recharge some body was called me for my complaint from Paytm he was deducted a 25000 from my bank account.

S

Sunimita

from Dehra Dun, Uttarakhand

Dec 2, 2016

Due to urgency of money I installed paytm on my mobile but my card is not accepted after entering my details of card it is asking me a password and entering the password it is taking me to a blank page and my request is not processed after... Please help me to connect so that I could process my other billings.

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Address: Ranchi, Jharkhand

Website: www.paytm.com

As your costumer i am suffering a lot due to your negligence... i did recharge on no [protected] of rupees220 but it showed order error but money deducted ...immediately again i recharge on same number with same amount but again order error appeared on screen but again money deducted...
After my complain you recharge one time but one more recharge of rupees 220 is still pending.i am sending screen shot of both the recharge which proof that one was done on 8.28 pm and the second one was done immediately at 8.31 pm.you recharege one order after my complain but second one is still pending
I am a regular costumer of paytm but if this time you dont pay attention i will certainly loose faith on paytm and stop using paytm...i hope you look into the matter and do the needful.

Dec 01, 2016

Updated by SunilKumar Jha We recharged on three numbers on 30.11.16 . The numbers and amounts are [protected] -220 rupees, [protected] -220 rupees ( bsnl ), [protected] -200 (airtel).MONEY DEDUCTED BUT RECHARGE NOT YET DONE.

Dec 01, 2016

Updated by SunilKumar Jha I recharged on 30.11.12 at 8.28 but it is not yet done .money is deducted but recharge not yet done.

Dec 01, 2016

Updated by SunilKumar Jha On 30.11.16 i recharged this number [protected] .i recharged on this numer two times amout 220 each time . Money deducted but recharge was not done.after registering complain out of two time one has done but another is not done.

Dec 02, 2016

Updated by SunilKumar Jha On 30.11.16 i try to recharge on number [protected] rupees 220. It was not done and shows order error ...immediate again i recharge on same number and again it shows order error...both time rupees 220 each time was deducted from my bank account.
After my complain one recharge was done but second is still pending .kindly recharge it immediately so that our faith on paytm could remain intact.

Dec 02, 2016

Updated by SunilKumar Jha You are not paying any attention on my complain...my recharge is pending and money has been deducted .

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Address: 110022

Website: PAYTM

Hi team,

I want to complaint against paytm. Please follow the below concern which i have raised at paytm's email address several times but no action has been taken yet and its been 10 days now. Please help.

I have transferred money from 99...63 who had sent rs.1000 and rs.3162 to my paytm account
(99...001) on 23 nov and 24 nov respectively.

Till date neither i have received the money as mentioned above nor the same
Has been refunded back to the payer i. E. 99...63.
Though the messages received from the payer shows the transaction as
Uccessful.

Kindly resolve my problem. Either transfer the two amounts as mentioned
Above i. E. Rs.1000 and rs.3162 to my account at 99...01 or back to the
Payer's account at 99...63.

Kindly do the needful on priority under intimation to me.

Thanks,

Awaiting for your kind response and the needful action. Reach out to me at [protected]@gmail.com

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Address: Mumbai City, Maharashtra, 400055

Website: paytm.com

I have tried three time to pay mahanagar gas limited bill on 30 nov 2016.
My order id no1: [protected]
My order id no2: [protected]
My order id no3: [protected]
The bill amount was deducted from my sbi bank account once and still it is showing 'payment failed' on paytm.
I have send the query through paytm site but still no reply from your side. I still have not received refund in my account or wallet. I also tried to contact through customer care no but no help.

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Address: New Delhi, Delhi

Website: [email protected]

Maine 30.11.2016 ko paytm se metro card ka 200 rs. Ka card recharge kiya mere paise account mai se 167 cut gaya lekin card recharge nahi hua order fail ho gaya per ye paise mere account mai vapis nahi aaye. Please check & take strong action against it. Paytm no [protected]
Payment of rs. 200 failed! Your order no is [protected]
3:52 pm, nov 30 2016.

Dec 02, 2016

Updated by Arti Keer Maine 30.11.2016 ko paytm se metro card ka 200 Rs. ka card recharge kiya mere paise account mai se 167 cut gaya lekin card recharge nahi hua order fail ho gaya per ye paise mere account mai vapis nahi aaye. Please check & take strong action against it. paytm no [protected]
Payment of Rs. 200 failed !Your Order No is [protected]
3:52 pm, Nov 30 2016.

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Address: 517501

I have transferred money of rs.2000 from my paytm wallet to a bank account using paytm app. The transaction is showing pending status. When will it get transferred to that account. Please process the transaction as it is urgent.
My wallet id is [protected]. I have transferred to another account from my wallet. I have raised ticket also. But i haven't got any mail to my email id regarding the comlaint and ticket. Please resolve the problem and transfer my money

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Paytm

I got fraud two times by paytm, yesterday i added 4000 rs to my paytm wallet
The amount has been deducted from my bank account but i haven't received any balance on my paytm wallet, and the same has been happened with me earlier i also got cheated of 100 rs by paytm.
I have been trying the customer care number since yesterday but there is no option to connect with customer care executive, the call is disconnected by itself, we cannot reach to the customer care executive,
There is no any option in paytm to connect with the customer care executive,
This website is fraud please take immediate action about it

Dec 02, 2016

Updated by mi123 or please provide me a contact number of Paytm Senior Department whom I can connect directly

Dec 03, 2016

Updated by mi123 Sir,
I added 4000₹ to my Paytm wallet day before yesterday, and the balance has been deducted from my bank account but i did not received any money in my Paytm wallet, since that day I m trying your customer care number but I can't reach to the executive to talk with,
Please contact me as soon as possible

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On 1st-Dec-2016 I have added money of 15000 to pay Tm wallet, after that i have selected return to bank option.I got a message like pay Tm has refunded to bank it will get in a 7 working days for any queries contact to your bank.But the bank people are saying we are not responsible for that, i have mailed to pay Tm they are not giving response to mail.There is customer care number to talk with pay Tm people, then what about my money.The transaction details are given below.

Added to pay Tm Account
From: SBI
pay Tm cash Txn ID:[protected]
[protected]/ 03:44 AM

Transferred to Bank
Bank Txn ID:[protected]
pay tm cash Txn ID:[protected]
[protected]/ 03:54 AM

Dec 02, 2016

Updated by vishnu@1993 I have attached transactions id in a photo, please resolve the issue.
otherwise i will take serious action.I will file a case on this issue.

Dec 05, 2016

Updated by vishnu@1993 Hello

Please refund the amount, and reply to mail

Dec 05, 2016

Updated by vishnu@1993 Hello Sir/Madam

This is K.Vishnuvardhan reddy

On 1st-Dec-2016 I have added money of 15000 to pay Tm wallet, after that i have selected return to bank option.I got a message like pay Tm has refunded to bank it will get in a 7 working days for any queries contact to your bank.But the bank people are saying we are not responsible for that, i have mailed to pay Tm they are not giving response to mail.There is customer care number to talk with pay Tm people, then what about my money.The transaction details are given below.other wise i will file case on you.

Added to pay Tm Account
From: SBI
pay Tm cash Txn ID:[protected]
[protected]/ 09:44 AM

Transferred to Bank
Bank Txn ID:[protected]
pay tm cash Txn ID:[protected]
[protected]/ 09:54 AM

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Address: Bangalore, Karnataka, 560097

Website: Paytm.com

I transfered 5000rs to a bank account the status is still showing pending for last 2 days.
I dont know how to get that transfered money back.
I raised many complaints but there is no response from customer care...
Plzz help me
I want the money to be transferred to the account or i want it to be refunded
There is no response from the customer care.
We are absolutely cluelessl wat to do

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

My paytm account is registered under this following no - [protected], and i had added 200 rupees yesterday on my wallet and today when i check my paytm wallet, its showing me zero balance, i also tried to check the passbook for transaction history but its also not showing anything, and its also not showing any transaction history, so how could be my paytm wallet zero balance

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Address: 570011

Please cancel IMMEDIATELY Rs 170 Recharge of mobile number [protected] vide my Order No is [protected] 9:10 pm, Nov 30 2016.
since it is not needed now. pl Return the money to my paytm wallet

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Address: Gorakhpur, Uttar Pradesh, 273004

Website: Paytm.com

Paytm order no.- [protected]
Cc transaction number - [protected]
Amount - 251
Date[protected]:39pm
Recharge in processing. I complaint 4 times but no action taken by paytm
It seems lika fraud service provider. Theyeven not tell how much time taken to resolve
Return my money in my wallet or my bank account
I will never again use paytm, this is my last time

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Website: Paytm

I recharged my Vodafone no. [protected] from Paytm yesterday for 275/- . The amount was deducted from my a/c but recharge is showing is processing status since 24 hrs.
Also I complained abouy it in mail. And even called the helpline no. But no executive attended the line.
I need to cancel the transaction and refund of my deducted balance.

Aditi shrimali

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Address: New Delhi, Delhi, 110076

I tried to purchase using the paytm wallet, when the money got deducted from my bank account but it didnt reflect in my paytm wallet. I have been trying to complain regarding the same but there is no customer care. I have raised so many tickets and even given feeddback but havent gotten any reponse from their end. Its money we are talking about!!! How can a company be so irresponsible by debiting the amount from bank and acting like nothing happened!
Oh and did i mention there is no customer care! Its frustrating the hell out of me that with my money gone, they are not even answering!...
My transaction id-[protected]b4ea82.
Mob-[protected]

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Address: New Delhi, Delhi, 110045

Website: paytm

On 25-11-16 i transisted rs4809 it got deducted from bank but does not show in paytm walllet and after this rs4909 got deducted and then credited in bank this happend 2 times why is this happening and remaining amount shows rs10 but it should be rs 5000 if you need more information please let me know any information regarding transaction details or any

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.paytm.com

I have booked 2 goair flight tickets on 25th nov 2016 and paid via paytm. 1st ticket was booked but for second ticket amount of rs 3566 has been deducted from my account but not reflected anywhere. I mailed them about it. Initially i got response but now they were not even responding. What can i do? Some please help me about that. There contact number not even working. Really felling like cheated here.

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Address: 560005

Website: paytm

I am 76 years old. I used to use uberrides by adding money to their account which was under paytm. A month back i had transferred rs. 5000/- to that account and used to have cashless rides.

But few days back i downloaded the paytm app on my mobile and transferred rs. 100/- to start with to be on safer side. And then in the uber account it started showing only rs. 100/- and not my balance which was more than
Rs.4000/- as on my last ride late last month.

Today just to check, i transferred via paytm app rs. 200/- and in uber app also it is showing the total balance as rs. 300/-.

Where has my big paytm balance of over rs.4000/- disappeared on uber app?

Something not pleasant. Please go through all my transaction via paytm app as well as uber linked paytm app, look into the issue and respond.

Ramesh sampige
Bangalore
Mobile: [protected]
Email: [protected]@gmail.com

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Address: Mandsaur, Madhya Pradesh

Website: [email protected]

First time added my money 500rupies after than showing 500rupies in my wallet, suddenly after than my wallet balance showing -500 rupees .how can do my withdraw money in paytm wallet . please insteadly, pease sir solve my problems. Paytm company doingtrouble me.this companFirst time added my money 500rupies after than showing 500rupies in my wallet, suddenly after than my wallet balance showing -500 rupees .how can do that me .

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Address: Bangalore, Karnataka, 560082

Website: www.paytm.com

I tried to make payment from a third party app called cartisan from ios.
I chose to pay through paytm, transaction failed.

At this point, my credit card was debited. I have checked paytm, no transaction record in paytm passbook.

I was not sure of problem, contacted paytm for help. No response for 2 hrs. I had to make payment, so i did retry after 2 hrs and succeeded with payment.
1st try: 28-nov-2016 7:57 pm (Failed)
2nd try was at: 28-nov-2016 10:22:11 pm (Success)
I see only the 2nd try in paytm, not 1st one. No one is responding from paytm.

Now, i had made payment of 4442.00 inr twice. Paytm team asked for some details on 29th and i had provided them.

They are not getting back with any info from 3 days. Hence, i am trying to raise complaint here.

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Address: Bangalore, Karnataka, 560017

Website: Paytm.com

I tried to purchase using the paytm wallet, when the money got deducted from my bank account but it didnt reflect in my paytm wallet. I have been trying to complain regarding the same but there is no customer care. I have raised so many tickets and even given feeddback but havent gotten any reponse from their end. Its money we are talking about!!! How can a company be so irresponsible by debiting the amount from bank and acting like nothing happened!
Oh and did i mention there is no customer care! Its frustrating the hell out of me that with my money gone, they are not even answering!

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