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Updated: Oct 17, 2025
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 620

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A
aziz5253
from Kota, Rajasthan
Nov 29, 2016
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Resolved

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: paytm.com

Dear sir
on november 25 i have transferred rs 2240 from my wallet into my bank account.but till today i have not recieved my money in my account.i have sent them many emails but i only got one email in which they said that pnb has given them a refrence number indicating that the transaction is successfull.they also told me to visit my bank .i went to bank and told them about the issue but bank employees said that there is nothing like refrence no and asked me to again contact paytm and they said that the problem is from paytm side.but paytm is not helping me they also dont have customre care number.plz help me i want my rs 2240 back.
i am attaching some screenshots below
Nov 30, 2016
Complaint marked as Resolved 
thank you ver very much.today my amount was successfully credited to my bank account. thanks so much to this forum
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    J
    Jeetu Agrawal
    from Mumbai, Maharashtra
    Dec 5, 2016
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    Address: 382210

    A date[protected] time 1:39 pm i have transfer 14, 900 rs wallet to my account. but wallet is debit my amount and creditable amount is not receive my account. order id [protected].

    Pls creditable amount transfer my bank account.
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      T
      Thakra ram
      Nov 29, 2016
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      Address: 344035

      Sir 28/11/2016 yani kal mene debit card se add money 5000 rup ki uske bad mene use bank me transfer karna chaha lekin paytm wallet se vo pese kat gaye or order pending bata raha hai mera pending no [protected] hai.sir please help me.paytm wallet me bank se money aa gai uske bad jese hi bank me tranfer hetu pay batan dabaya money kat gai ho bank pending order aa raha .please help me sir.sir yadi apko meter samaj me na aaye to order no se chek kar sakte ho ya mere no par content karna sir [protected]
      Nov 29, 2016
      Updated by Thakra ram       Sir 28/11/2016 yani kal mene debit card se add money 5000 rup ki uske bad mene use bank me transfer karna chaha lekin paytm wallet se vo pese kat gaye or order pending bata raha hai mera pending no [protected] hai.sir please help me.sir meri help kare yadi kus pusna ho to [protected] par sampark karke sir help kare
      Nov 29, 2016
      Updated by Thakra ram       Paytm wallet se sir pese kat gaye abhi tak refund nai hue
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        A
        amit kothari
        Nov 29, 2016
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        Address: Gautam Buddh Nagar, Uttar Pradesh
        Website: www.paytm.com

        I tried sending 1850/- rupees from my wallet to another paytm account through its phone number. The amount was deducted from my paytm account but has been showing pending status for more than 72 hrs.

        Transaction Time: 26 november 2016, 8:10PM
        Wallet Order ID: [protected]

        Request you to kindly cancel this transaction asap.

        No response from your email id for sending complains. Why the hell such a reputed company dont have a customer care helpline to talk to a live person instead of bots?
        A very frustrating experience with paytm!!!
        Dec 6, 2016
        Complaint marked as Resolved 
        raised a ticket with the paytm customer care email id.
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          H
          Hepsiba Ch
          from Vijayawada, Andhra Pradesh
          Nov 29, 2016
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          Address: Guntur, Andhra Pradesh, 522002
          Website: paytm.com

          Sir, today at 12.36am i recharged 250/- for airtel prepaid mobile. then that time my paytm wallet maintains 10/- only. so, bank deducted 240/- only. bank account that time not deducted my balance.so, i recharged with paytm wallet balance 10/-. then after at 5.57am bank account deducted recharge bal 240/-. but my mobile not recharged with 240. in my wallet 240/- was not there. please check it sir. my recharge order number is [protected] 29 Nov'16.
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            G
            gaurav.aajtak
            from Gurgaon, Haryana
            Nov 29, 2016
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            Address: Gautam Buddh Nagar, Uttar Pradesh, 250004
            Website: [email protected]

            Hi,
            I had paid our electricity bill (UPPCL) of Rs. 855/- thru my paytm wallet on 15-Nov-16 but still outstanding is showing on UPPCL site even i did not received any confirmation massage yet and amount has been deducted from my paytm wallet also.
            You are requested to have a look on this as i have already registered my complaint on customer care ( #[protected] on 22-Nov-16 but there is no response from their side also.

            Transaction details are mentioned below:

            *Uttar Pradesh Power Corporation Ltd.*
            Account Id: [protected]
            Name: Om Prakash Gupta
            Amt.: 855

            - *Paytm Order #[protected]*
            - *Paytm Cash Txn ID# [protected]*
            My Paytm Registered Mob. No.: [protected]

            So,

            You are requested try to solve this issue on asap.

            Regards,

            Gaurav
            [protected]
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              K
              kumarsunilsangwan
              from New Delhi, Delhi
              Nov 29, 2016
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              Address: New Delhi, Delhi, 110043

              As everyone know due to money problem now a days everyone is looking for alternative for payment options, on 24 Nov i wanted to buy double bed and I went to shop and ask him to take payment using paytm, he accepted and I paid him 8500/-(5000+3500) in two transactions, but he didnt received the amount not till today even after 6 days. The transaction shows status in PENDING mode and its not even came to my account back or not in second person account, I paid cash next day because of the Paytm's rubbish, I created more then 10 tickets for my problem not got response for single one except default auto IVR response.
              My Paytm Account: [protected]
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                N
                Navdeep phogat
                from Delhi, Delhi
                Nov 29, 2016
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                Address: Bhiwani, Haryana, 127022
                Website: Musafir.com

                Sir mane musafir mobile aap se flight book kiya tha lekin naam ki galti ki wajah se mujhe wo flight cancell karwani padi
                Indigo airline ne payment refund kar diya but mai use receve nhi kar paya
                Maine payment paytm se kiya tha
                Plz help me
                Dear Mr singh -Your IndiGo PNR CCFLGD is cancelled. Use our app- http://mobile.goindigo.in to book next time.
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                  S
                  Sandip Madeshiya Kandu
                  from Pune, Maharashtra
                  Nov 29, 2016
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                  Address: 401209

                  My ordar nambar [protected] no pay bill
                  Nov 29, 2016
                  Updated by Sandip Madeshiya Kandu                   Mera bill abhi tak mahavatan me pahocha nahi hai plz aap use apne yaha se send kare
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                    D
                    dipakghag
                    Nov 28, 2016
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                    Resolved

                    Address: 410205

                    I am making bill payment on paytm on 27th Nov 2016.
                    Paytm shows recharge failed but money is deducted from my account.
                    there is no any proper contact number. so i do write mail to paytm but till now no reply from them.
                    i do 730 Rs recharge for electricity bill payment.
                    here i attached photo of my transaction to paytm
                    Nov 12, 2018
                    Complaint marked as Resolved 
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                      A
                      Agnit Chatterjee
                      Nov 28, 2016
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                      Address: Pune, Maharashtra
                      Website: paytm.com

                      I sent 370 via paytm wallet on my mobile. Both accounts of the transaction showing pending still. I even raise a complaint but no reply yet.
                      Paytm do not have any customer care to be truthful and they do not reply to mails. I want my money to be refunded.
                      They say that if the transaction is in pending state for more than 2 hrs then we can get the transaction cancelled and have the money back in our wallet but there is no such provision.

                      Order Id: [protected]
                      Ticket # 10657483
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                        T
                        THEERTHA KUMAR BV
                        from Bengaluru, Karnataka
                        Nov 28, 2016
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                        Address: 560083
                        Website: [email protected]

                        I have transferred money from my friend bank account to my bank account, ihave received successful message but amount has not credited to my account yet kindly resolve or provide details regarding this issue. Kindly transfer the money to my account hoping for immediate response from paytm team. The transaction date is[protected]

                        With regards,
                        THEERTHA KUMAR,
                        [protected]
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                          L
                          Lichi Sri
                          from Surat, Gujarat
                          Nov 28, 2016
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                          Address: 500015
                          Website: Paytm

                          Sir i was purched a tab droidsurfe with keyboard order id no [protected] amount of rs 4, 699/- on 13 nov 16 by paytm with online payment. The package recd by me on 18 nov 16, after opening the package, it contains waste books found inside. There is no tab inside the package. On that time i raised the complaint to paytm support along with complaint form and supporting photos of package. Somany times i logged the complaint but paytm told. Ur problem was resolved. I can't understand why this type of cheating being done. Pl resolve my problem. Refund my total amount.
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                            S
                            swastik2712
                            from Jalandhar, Punjab
                            Nov 30, 2016
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                            Address: Ludhiana, Punjab, 141001

                            For the past one month, despite of various request n calls no action has been taken .kindly do the needful as early as possibe on URGENT BASIS. I am user of above said Paytm no. After getting enrolled to vip customer by submitting KYC to the representative I called upon to Paytm customer care number so many time but no one pickup the phone nor any one replied to my mail. I need QR code to display on my shop. And want to know how authenticated us Paytm back line as no one is bothered to pick the phone to revived the mail by email on any other source

                            My paytm no.[protected]
                            Mr. Rajesh
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                              Y
                              yasmin malek
                              Nov 28, 2016
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                              Address: Ahmedabad, Gujarat, 382449
                              Website: www.paytm.com

                              Yesterday i paid my torrent elicticity bill... 800rs but 1600rs is debited wtf.. And till the time i haven't get my 800rs back.. So kindly check it and refund it.
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                                A
                                Akshaj Gupta
                                from Rawatbhata, Rajasthan
                                Nov 28, 2016
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                                Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                                Website: Paytm

                                Yesterday around 8:45 pm, I tried to add 500 rupees in my paytm wallet from my bank account .After some time i got a message from the bank saying that transaction has been completed and 500 rupees has been deducted from your account but it is showing 0 in my wallet and bank says that transaction has been done and reduced my bank balance by 500 rupees.
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                                  A
                                  ajayaroragurgaon
                                  from Agra, Uttar Pradesh
                                  Nov 28, 2016
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                                  Dear Sir

                                  I had done a transaction of transferring Rs 1000 from my payTM Wallet to HDFC Bank Account No. [protected] on 25/11/16 at around 12:30pm.

                                  I have still not recieved the money in my bank account and the App shows the transfer to be As Success.

                                  Details of Transaction:
                                  Bank Txn ID:[protected]
                                  Pay TM Cash Txn ID: [protected]

                                  Please refund my amount as soon as possible.

                                  Regards,
                                  Ajay Arora
                                  Mob:[protected]
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                                    V
                                    vijay_vyas
                                    from Mumbai, Maharashtra
                                    Nov 28, 2016
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                                    Address: Ahmedabad, Gujarat, 380058

                                    Dear all
                                    i am requesting you not to buy product from paytm as it is a fake website and they are making fool to customer. as i had purchased 3 product from paytm and return back all there as it is a fake product and not original. and they had given me money of only 2 product.I had given complaint many times also i had phone conversation but there is no satisfied reply so i am requesting you not to take product from paytm.
                                    if my issue is not solved then i am going to mail to consumer court if anybody want to join me then plese let me know
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                                      K
                                      kanahaiya jha
                                      from Vasai-Virar, Maharashtra
                                      Nov 28, 2016
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                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                                      Website: Www.Paytm.com

                                      I transferred rs 5000 from my paytm wallet to my bank account on 25 november 2016. With wallet order id : [protected]
                                      The amount of 5050 has been deducted from my wallet and yet not transferred to my bank account even after 3 days.
                                      Paytm wallet showing pending status since then..
                                      Kindly resolve my issue fast.
                                      Ticket #10758714
                                      Kanahaiya jha
                                      [protected]
                                      Nov 29, 2016
                                      Complaint marked as Resolved 
                                      I woke up today and found my money back in paytm wallet.
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                                        S
                                        sid4293
                                        Nov 28, 2016
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                                        Address: Ghaziabad, Uttar Pradesh, 201012

                                        On 25th november, i have had to pay an amount of rs.650 to dominos via paytm. But the payment was failed and the money also got deducted from my bank account.
                                        There was no transaction history present on paytm passbook. Moreover, i again did the payment and it got failed as well but this time the transaction history was present still the payment was not completed. Now, i am in a loss of rs.1300 for which i have no idea what do. Paytm is also not replying to my complaint.
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