PayTM Mobile Solutions Complaints & Reviews

I did a recharge for BSNL net pack (Rs. 56). After confirming the payment, Paytm app shown the error "No Order found". It again went to the payment confirmation page. I again pressed the button. It second time shown the same issue. Then I went to my orders page and found out there was no new order. So I obviously thought the recharge have not been initiated. Then I again started the process from beginning by selecting mobile recharge, entering number and selecting net pack. Again the same thing happened 2 times more. Then when I checked the orders page after some time, I found out it is showing 4 different recharge orders of 56 amount each. Out of those 1 was successful while other 3 were in processing state. I immediately raised request with Paytm (#[protected] from the app, to cancel the other 3 recharges and refund my amount. But they did nothing on this request. Then again I raised new request (#[protected]. Still they haven't responded. This is very unprofessional on the part of Paytm. They also have no option in their customer care contact, to talk to executive. They just ask to raise the request from "care" page. And then they do not respond to that.

Sir/ma'am, i ordered oppo f1 plus 64 GB (Paytm order no. [protected]) on 14/11/2016 which delivered on 19/11/2016, but phone screen is defective(image). I requested return/replacement on 19/11/2016 & 20/11/2016 but they rejected/declined my request without any reason. Please resolve my problem as early as possible. Thanks

Below Mail dicussion :-
--From: "Paytm"
Date: 19-Nov-2016 1:03 pm
Subject: Order Delivered - Your Paytm Order #[protected] has been delivered. Rate your experience now.

---We would like to inform you that your request has been logged in with reference ID:09911338.
Thank you for waiting while we work on your issue and get back to you.
Sincerely,
Paytm Care
Order Id: [protected] | Message: Sir/Ma'am, I ordered oppo f1 plus but after opening seal, screen has defective{picture}. Same evening before update of delivery, I pressed cancel order but actually order already delivered . I want to return this phone. Please return this product. Thanks. | Issue Type: Returns & Replacement | Time: 19/11/2016 |

--From: "Paytm"
Date: 20-Nov-2016 1:18 pm
Subject: Request of return received for Order # [protected]
---Greetings from Paytm!

We would like to inform you that your request has been logged in with reference ID:10332929.
Thank you for waiting while we work on your issue and get back to you.
Sincerely,
Paytm Care
Order Id: [protected] | Message: Sir, I ordered oppo f1 plus(paytm order id [protected]) but product is defective(ie. A white line on screen(picture)). So i requested return this item but return is still not accepted. Please update & resolve this issue as early as possible. Thanks. | Issue Type: Returns & Replacement | Time: 24/11/2016 |

--- From: "Paytm"
Date: 24-Nov-2016 3:20 pm
Subject: Request of return cancelled for Order # [protected]

I have trying to transfer money into bank on 24th nov 2016, at 9.55 pm, suddenly status showing in paytm that your transaction is done but i did not enter any bank details, then i got sms from paytm that “we have refunded rs. 3000/- to your hdfc bank for your order id [protected] on paytm”.
At the same time i got sms from hdfc bank credit card that ur transaction on hdfc bank credit card ending 5715 for rs. 3000/- has been credited / reversed by paytm97998 on[protected]:21:56:03
But the matter is i have no any bank account in hdfc bank. I have only credit card of hdfc bank.
When i called hdfc credit card customer care they said we don’t have any transaction detail related to this.
There is no customer care support of paytm also.
So i do not understand where paytm transfer my rs.3000/-
My paytm account has been deducted by rs. 3000/- but amount is not credited or reversed into my hdfc bank credit card.
Paytm order id: [protected]
Transaction id: [protected]
Please do the needful as soon as possible.

I transfer a particular XX amount in payTM wallet, due to demonitization. Since i didnt find this App. helpful, so i requested to transfer the amount to my bank. I Gets a instant msg from Paytm saying the request to transfer your fund as been processed. The very next day i gets the email saying the transfer of the payment is made sucessfully. But i didnt find my XX amount Credited in my account. Even my bank executive are not aware about this transfer or any such transfer from Paytm. I trieded to reach paytm support team, but either i get to hear the number not available or follow the step as per the website.
Will Paytm looks in to this matter and helps me to understand WHY my money is not credited yet.
PLEASE REPLY TO IT ASAP.

Hello, I tried to send money to some other number yesterday. And its still under pending status...i need the money back to my wallet...please help.
I tried to post a complaint from paytm website but I did not get any revert.I am very upset with paytm service and they don't even have a voice customer service facitly ...its been 48 hrs my query is not resloved

Kindly call on [protected]
Attached is the screen shot

I was adding 168 to my wallet then it displayed "oops failed!"
But the money is debited from my account.
I received a sms confirmation from my bank about payment but my paytm wallet doesn't show any addition of money... please help.

Sir, i had purchased a mobile cover from paytm .but i receive defffect item thats why i give mail to return my item, today i received call from and he ask for cvv and deducted from my account .i want to cancel my transtion which i done by paytm.

Hi pattm team,

My account details are as given below.

Login id: [protected]@gmail.com
Mobile number: [protected]

Whenever i am trying to login to my paytm account, the web site is asking me to register my mobile number (Which is already registered long back), and when i give my mobile number, it sends me an otp, but after i enter the otp, it shows me a message on screen and does not allow me to login.

"new phone number is recently linked with another account. For further queries, please raise a query at paytm.com/care."

This is happening for last one month. Request you to guide me whom shall i contact in this regards. I am not able to contact you on customer care number.

I raised a tickets in paytm for completing kyc of my account on 20th nov. I got automated mail having ticket id. But till now no one worked on this ticket and no one contact to me for kyc. I reverted on mail muilple time but did not get a single reply from them.

Please look into this.

My a/c login:[protected]@gmail.com has been locked since 2 days. i have created ticket reference id:10306182 id:10312668. every day. no answer from them nor i can reach through toll free numbers. stuck with money in the wallet.

As i transfer my money from paytm to my pnb account but it is not credited yet in my account 5 days to go and this is hillarous working of paytm! And i also i have read thousand of mail regarding to it! Paytm just clear this issue as soon as possible otherwise i will complaint to cyber crime because the services u offer made customer frustaded and not satisfying and oh god worst part is ur customer care working is so bad i dont think customer being able to solved is issue by your customer service! I dont knw y ur company has not being block yet as u not even attend the call of a customer!

My below orders are showing pending from long time. Money got deducted from my account, but recharge not done.No customer care number also to check.Didn't got any reply from the [protected]@paytm also. Order no: Paytm order no: [protected]
I have done other recharge. So please cancel this order.
Payment Details CC Transaction No [protected] recharge 149/-

I just got debited 1148.58 on 24/11/2016 for nextra broadband bill payment through paytm wallet. the payment got interrupted and its not showing in order or transfer history. the money has been debited from my account. please do something. Seq No 375309

Bank txd:[protected] wallet txd:[protected]

Amount sent from the name of sri sai mobile no.[protected] for the bsnl bill payment for the mobie no [protected]. Transferd date of 21.11.2016 not transfered till today 25.11.2011. Kindly pay for the bill otherwise refund immediately to my account name : m. Rakkiyappan
Punjab national bank, pollachi branch ac no. [protected]
Ifsc code : punb0439300

I tried to pay my utility bill through paytm. The payment failed. Its more than 72 hours and i have not received my refund amount back into my paytm wallet. I have registered multiple complaints regarding this issue on paytm website - customer care. I only get an automated reply saying we will soon contact you. I have not heard a word from them after.. My order id pointing to this issue is [protected]

I have done recharge on[protected] and order no is [protected] through paytm.co.in. This was a mobile recharge on bsnl no and amount is rs.220. But till now recharge not done on my mobile. Same query i raised in paytm site but no action received. For this worse service all have need to unregistered their accounts and government have to penalize for harassing customers.

My paytm account is debit but amount not transfer in my bank of india account so plz. Credit my account 103 rupees

Hi team
This is regards to my complain related to paytm wallet money.
But sorry to say this that I didn't get any response from their end.
I had raised a concern at paytm care on 20th nov. By mistake I have booked a movie through my paytm wallet and at the same point of time, I had informwd them to cancel that ticket and refund that money.
But unfortunately, didn't get any reponse yet.
Below is the complete concern with ticket id

"Re: Your query #10035688 related to WALLET - Add Money Issue with Paytm Care



Hi guys,

This is to remind you about my concern related with ticket of tum bin 2.

Team, i had booked a ticket for tum bin 2 for today at night by mistake. I was trying to see the availability of tickets & I dont know somehow the page redirects me to the page of order confirmation & ticket got confirmed.

So please look into this matter and close this matter by today itself before it gets too late.

And one more thing guys i am new at paytm, so please don't give any excuse that you guys will not be able to refund my money back.

If this thing will happen then I am sorry this will impact my experience & i am not going to order or book anything from your app.

And I am simply going to uninstall the app & advise my frnds & family members that not to make any transaction with paytm"

Hope to see a positive revert from your end.

Nikhil mahur

I tried to recharge (Topup) my bsnl number but it was failed through paytm. The details are as follows:
Recharge of bsnl mobile [protected]
Order no is [protected]
4:54 pm, nov 14 2016
The amount of rs 220 is withdrawn by my account (Done through internet banking) but amount is not refunded.
Transaction no[protected]igaagniob6
I request to send the amount in my account.