PayTM Mobile Solutions Complaints & Reviews

GHello
I have made 3 transactions through Paytm to account no [protected].
First transaction-100 Rs
Second transaction-5000
Third transaction-2400
But second transaction of 5000 Rs did not happened to the account [protected] and my Account is deducted for the same amount 5000 Rs
My registered mobile no on Paytm is-[protected]

Could you please have a look into that and confirm that where that money is as soon as possible.

I have attached the paytm msg screen shot

Dear sir,

I raised query 3-4 times regarding issue, amount transferred to incorrect bank acount. But no body reply from paytm nor resolve the issue.

Previously the replied one of my query but there is no any details of bank.
Ref. please find the attachment.

reference ID:10493106.
Paytm Cash Txn Id: [protected]

This is sharan. I had ordered at swiggy.com a week back and i paid the money
Through paytm wallet. The transaction got failed due to poor internet
Connection and the order was not placed at swiggy.com. But still my money
Got deducted from paytm. I have been writing for the past one week. You
People have a customer care and this is as much as i can bear. Your company is a complete fraud. I need my money back!!! Below are my order details. Most importantly you people seem to give only diplomatic reply just to show the world how much you care about the customers... But in reality you don't give a [censored] about them... Don't ask me to write back to you [censored] customer care... Because it is useless and nothing happens there!!

- swiggy order #[protected]
- paytm cash txn id [protected]
[protected]:49:16 pm

Hi Team,

I did Recharge our metro card on 11.11.2016 of Rs.300/- but till date the balance has not reflect in our Metro card.

the issue has raised on 11.11.2016 till time it's pending so please help for the same.

thanks,
kamal Negi

I have made transiction on 21 nov 2016 of amount 3250 from axis bank to paytm wallet which i have again refunded in my bank account
My bank tx id [protected]
Walket id [protected]

Refunded tx id 7293660

Mithilesh sharma
Pls my paytm cash transfer
My oder order no is [protected]
11:10 am, nov 25 2016
Rs 5, 047 payment failed

Sir, On 25/11/16 3 am
i have transfered back
Rs 900 from my wallet to my bank account .
but the amount is not credited yet to my bank account .
please make some possible move to resolve my problem and refund my rs 900 on my wallet or bank account
Wallet transaction ID # [protected]

I have recharged tatasky id no.[protected] for rs.270/- on 18 aug 2016 through net banking vide sbi transfer id no.[protected]ig0cnwvol5. The said amount already debited from my account, but the transaction has not been successful due to internet connection failure.in view of above, you are requested to return the same amount in my paytm wallet at the earliest.

Paytm provides a service of transferring your paytm wallet balance to your bank account.I initiated a transfer of my paytm wallet amount on 18th Nov, 2016 to my respective bank account.The Paytm wallet and order details are showing that the money was successfully transferred to my bank account .But no such money is received .I have complaint many times to the Paytm using its app, but only a complaint generation mail is sent every time on the mail.Neither any further investigation is done nor anyone from paytm tried to contact me further . I would like to lodge the complaint against this fraud done by Paytm.

I tried to recharge my wallet with Rs. 500, while paying for on order at Zomato.
My money was deducted via order number Your a/c was debited INR 500.00 on Info: PUR/PAYTM/NOIDA/PAYTM/Seq No[protected].
But my wallet not recharged.
Tried calling paytm customer care zillion times. Had put complaints on paytm care three times. No reply. Is this the way they dealing with consumers all throughout country. No customer care executives to talk to your personal complaints.
V bitter experience.

ABHINAV Kumar
[protected]

I ordered an Iphone 6s from Paytm.com from my saved money . however, when I received the parcel and opened it there was a vim bar inside it instead of a phone . i was shocked . i lodged a complaint to paytm and asked them to refund my money . But they are not listening to my point . they mailed that a full investigation has been done and found that phone has been delivered to you . i am asking them again and again that what investigation has been done by you . but they are sending me the same mail again and again . I also made a video while opening the product as I have heard alot of such things happning these days .I am asking them to allow me to concact their Grievance redressal officer . they are not providing me that information as well . Please help me in getting my money back .

On 22nd November 2016, I was paying on Food Panda app through PayTm payment gateway, but as I was low on cash in wallet so i had to add money into my wallet through debit card. It showed payment was unsuccessful, but money got deducted from my bank. The same above process was repeated two time in a row. I have raised 3 to 4 tickets(complains) on their site but they are not even replying to those tickets.
Reference n.o for Tickets raised :: 10198757; 10282776; 10283564 and 10463583.

I have ordered an Iphone worth Rs 60, 000 on 24th November with a cash back of Rs 8000. they have shipped the product and credited Rs 8000 to my wallet, because of their vendor/merchant issues they have cancelled the order from their end which I am not aware and they are telling me that they will return my money, I have bought the phone for Rs 52000 after cash back of Rs 8000 which is not available at this price anywhere and they are refusing to give me the product and just accept the payment return, I need the phone as I have sold my old phone at lesser price because of this deal, i have no option and it will be huge loss for me without any mistake from my side. please help me out with this issues as these people are doing wrong with me. I have attached the shipping company screen shot, paytm order page and paytm details. Please help me in getting my phone from PayTM. They have taken my money and they are telling me that they will deposit the money in payTM wallet which is of no use to me. my consumer court complaint Complaint No. - 81889 My Order ID: [protected]

M flight k ticket book kar rha tha .mera paytm balance 1970 rs tha. Tbhi mere account par merge karne ka function aaya.or maine account merge kar diya.mera balance cut gya .maine flight k ticket bhi book nhi kiye

Dear sir
I am writing this complaint due to the message those i have received the free paytm recharge of rs 500 and when I done all the conditions according to the tnc like send it to 8 peoples or groups and installed 9 app and open it for 5 minutes and then I got a warning message app us not installed and didn't got a free recharge code. Please take a some particular action against them and sort out this issue.
Regards
Dipesh JAISWAL

I had 500+ balance in my paytm wallet but after i installed app again and login to my account, everything is erased like my balance and all transactions made by me. I tried to approach customer care service but i didn't get any reply from them. Even when i try to get information about my account is shows error and no progress to my solutions. My account login id associated with my mobile number [protected].

I did a recharge for BSNL net pack (Rs. 56). After confirming the payment, Paytm app shown the error "No Order found". It again went to the payment confirmation page. I again pressed the button. It second time shown the same issue. Then I went to my orders page and found out there was no new order. So I obviously thought the recharge have not been initiated. Then I again started the process from beginning by selecting mobile recharge, entering number and selecting net pack. Again the same thing happened 2 times more. Then when I checked the orders page after some time, I found out it is showing 4 different recharge orders of 56 amount each. Out of those 1 was successful while other 3 were in processing state. I immediately raised request with Paytm (#[protected] from the app, to cancel the other 3 recharges and refund my amount. But they did nothing on this request. Then again I raised new request (#[protected]. Still they haven't responded. This is very unprofessional on the part of Paytm. They also have no option in their customer care contact, to talk to executive. They just ask to raise the request from "care" page. And then they do not respond to that.

Sir/ma'am, i ordered oppo f1 plus 64 GB (Paytm order no. [protected]) on 14/11/2016 which delivered on 19/11/2016, but phone screen is defective(image). I requested return/replacement on 19/11/2016 & 20/11/2016 but they rejected/declined my request without any reason. Please resolve my problem as early as possible. Thanks

Below Mail dicussion :-
--From: "Paytm"
Date: 19-Nov-2016 1:03 pm
Subject: Order Delivered - Your Paytm Order #[protected] has been delivered. Rate your experience now.

---We would like to inform you that your request has been logged in with reference ID:09911338.
Thank you for waiting while we work on your issue and get back to you.
Sincerely,
Paytm Care
Order Id: [protected] | Message: Sir/Ma'am, I ordered oppo f1 plus but after opening seal, screen has defective{picture}. Same evening before update of delivery, I pressed cancel order but actually order already delivered . I want to return this phone. Please return this product. Thanks. | Issue Type: Returns & Replacement | Time: 19/11/2016 |

--From: "Paytm"
Date: 20-Nov-2016 1:18 pm
Subject: Request of return received for Order # [protected]
---Greetings from Paytm!

We would like to inform you that your request has been logged in with reference ID:10332929.
Thank you for waiting while we work on your issue and get back to you.
Sincerely,
Paytm Care
Order Id: [protected] | Message: Sir, I ordered oppo f1 plus(paytm order id [protected]) but product is defective(ie. A white line on screen(picture)). So i requested return this item but return is still not accepted. Please update & resolve this issue as early as possible. Thanks. | Issue Type: Returns & Replacement | Time: 24/11/2016 |

--- From: "Paytm"
Date: 24-Nov-2016 3:20 pm
Subject: Request of return cancelled for Order # [protected]

I have trying to transfer money into bank on 24th nov 2016, at 9.55 pm, suddenly status showing in paytm that your transaction is done but i did not enter any bank details, then i got sms from paytm that “we have refunded rs. 3000/- to your hdfc bank for your order id [protected] on paytm”.
At the same time i got sms from hdfc bank credit card that ur transaction on hdfc bank credit card ending 5715 for rs. 3000/- has been credited / reversed by paytm97998 on[protected]:21:56:03
But the matter is i have no any bank account in hdfc bank. I have only credit card of hdfc bank.
When i called hdfc credit card customer care they said we don’t have any transaction detail related to this.
There is no customer care support of paytm also.
So i do not understand where paytm transfer my rs.3000/-
My paytm account has been deducted by rs. 3000/- but amount is not credited or reversed into my hdfc bank credit card.
Paytm order id: [protected]
Transaction id: [protected]
Please do the needful as soon as possible.

I transfer a particular XX amount in payTM wallet, due to demonitization. Since i didnt find this App. helpful, so i requested to transfer the amount to my bank. I Gets a instant msg from Paytm saying the request to transfer your fund as been processed. The very next day i gets the email saying the transfer of the payment is made sucessfully. But i didnt find my XX amount Credited in my account. Even my bank executive are not aware about this transfer or any such transfer from Paytm. I trieded to reach paytm support team, but either i get to hear the number not available or follow the step as per the website.
Will Paytm looks in to this matter and helps me to understand WHY my money is not credited yet.
PLEASE REPLY TO IT ASAP.