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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025
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R
Ramesh Peddi
from Delhi, Delhi
Nov 23, 2016
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Address: Hyderabad, Andhra Pradesh, 500088
Website: paytm.com

Hi Team,

I was purchase one refrigerator from Quickr on 9-NOV-2016 there is an offer while purchasing, if i purchase the material from Quicker using wallet i should get 20% wallet amount as cashback..

Material Has delivered to me i used paytm wallet for the product.Related transaction i am unable to see in my paytm account and cash back wallet amount also not credited. when i check with quicker they are saying paytm is the responsible for that.
I mailed to paytm team then i got reply regarding complaint registration one week back.Since i am not getting any reply from paytm about the status even after multiple reminder emails i send but no use.

Please solve my issue.

Quicker transaction id:[protected]
Quickr add id:[protected]
My mobile number:[protected]
Paytm Ticket # 09857666

Thanks,
Ramesh Peddi
+1 photos
Nov 24, 2016
Updated by Ramesh Peddi
Hi Team,

Om Prakash from Paytm team Call me after i dropped email for solving(Ticket #[protected] from my email id to help me on below ticket.
Ticket # 09857666

He taken my confidential data like CCVV of debit card and 3Digital secured pin number of my credit card.
After that he is deducted 10, 000.00 rs from my Debit Card using paytm account.

When i ask him why you deducted money from paytm he said its because of System Failure..

I asked him to revert back the money back to my account looks he tried but i didn't received money.

Now 10, 000.00 rs money needs to back to my debit card and 20% wallet amount needs to back.
Transaction Desc:Paytm Mobile [protected]--taken from icici bank transaction desc

My Card Number:[protected]
My paytm registered mobile:[protected]

Below are the Customer care person details from Paytm..

Mobile Num:[protected].
EmpId:T21106.

He told me to wait for 24 hour for returning the money..(:

I am not able to reach the paytm number that's what i am mailing the details.

I am not feeling good with Customer care service regarding on this issue..

Immediately revert me the deducted money 10K and 20% cash back also, otherwise i will go for High Level escalation.

Thanks,
Ramesh Peddi.
+91-[protected].
My transaction for 200 failed two days ago. I still haven't gotten a refund. another transaction for 369 through swiggy didn't go through but money was debited from my account . I'm trying to contact you guys, but there's no option to talk to a CSR!! just ridiculous!! How long should I wait for a refund?
Hi team, ordered for a phone cover and paid through credit card. But the product is Broken and I'm unable to return the product. Please help. I have sent many mails to the company but I only get automated mail but no one calls or replies. I'm having a bad experience with Paytm need a resolution.
I Booked Kallada travels from Coimbatore to Villupuram. It have some problem on money payment.so need refund as soon as possible
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    A
    Anwar Ahmed 12345
    from Raigarh, Chhattisgarh
    Nov 23, 2016
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    Address: Raigarh, Chhattisgarh
    Website: PAYTM

    Sir, my self anwar ahmed i have recharge my vediocon d2h connection (vediocon customer id[protected]rupees 275/-(two hundred seventy five) through paytm by net banking dated 23 nov-2016, time- 9:42am approx. 275 rupees debited in my account but till now my tv not recharge.
    This is for your kind information & necessary action.
    Regards,
    anwar ahmed
    [protected]
    Nov 23, 2016
    Updated by Anwar Ahmed 12345
    I have recharge 275 Rs, my Vedeocon D2h (customer ID[protected] through Paytm today dated 23 nov-2016, Time approx 9:30 am. by net banking.
    275 Rs. debited in my account but till not recharge my TV.
    please take needful action.
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      K
      Kaif22
      from Jasrana, Uttar Pradesh
      Nov 23, 2016
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      Address: Jaipur, Rajasthan, 302002
      Website: Paytm.com

      Recently i have done payment of rs 3176 in a restaurant which is debited twice from my paytm wallet . Ultimately the payment is deducted from my wallet and not hence reached to the restaurant yet so i have to swap my credit card in the end . I want my money back to wallet. Its is the worst app with no complaint centre. I want to get my complaint resolved as i have faced many problem due to my paytm balance .
      +1 photos
      Nov 21, 2016
      Choc's response
      I was worried about paytm app...if i open my orders its not showing my order..warning.noorders found ...14/11/16 i ordered bedsheet but tdy it showing no orders found pls help me

      I was worried about paytm app...if i open my orders its not showing my order..warning.noorders found ...14/11/16 i ordered bedsheet but tdy it showing no orders found pls help me

      About my wallet balance - Comment #2603834 - Image #0
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        V
        vermap247
        from Dehra Dun, Uttarakhand
        Nov 23, 2016
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        Address: New Delhi, Delhi, 110001
        Website: paytm.com

        Dear team, i added Rs1000/- to my paytm wallet thru debit card on 12-NOV-2016. i didn't do any purchase but after few days i checked wallet amount is ZERO. i don't know where my money is? & There's no transaction is my a/c.

        Moreover I'm also facing problem in logging into paytm a/c as my mobile no.is lost but there's no option to change the no. too.

        seems to be a fraud company.
        I have wrongly recharged to Vodafone subscriber [protected] of RS 250 on 18 Nov between mor 11 to 1 so please revert my bal to my account do the needful hoping at Earliest.I can give the pic of success transaction made by me so please consider the request and look into the matter
        सर ये आपकी साईट फेक है! क्योकी हमने Super-X Yellow Day-Night Drive Sunglass(UV Protected) की order दि थी लेकीन मुझे एक काला लोकल चष्मा भेजा गया है! जो मै वापस कर नही सकता क्योकी वापस करनेका मुझे झाडा खर्चा आये गा! मै आजसे आपकी paytm को नमस्कार करता हुं और कसम खाता हुं कि, आपकी साईट से कभीभी कोई खरीददारी नही करुंगा!
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          S
          sarique ahmad
          from Gurgaon, Haryana
          Nov 23, 2016
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          Address: New Delhi, Delhi, 110025
          Website: www.paytm.com

          Dear sir/mam
          My name is sarique ahmad and my paytm no: is [protected].
          I have sent 1000 rupees through paytm on this account no:[protected].
          on 21/11/2016 but on this account no amount has not received yet.
          i want to know that why amount has not received yet.
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            M
            Muru NW
            from Mathura, Uttar Pradesh
            Nov 23, 2016
            Resolved
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            Resolved

            Ref Order#[protected]

            I initiated a payment towards my electricity bill of rs 3651 through paytm (debit card option) on 22-NOV-2016.

            No sooner the payment gateway accepted my debit card details and completed the transaction, returning page to paytm popped up an error reading 504 gateway time-out although the amount was already deducted from my bank.

            Now the bill payment is incomplete though my money is already gone and the last due date is tomorrow.

            I immediately reported the issue to [protected]@paytm.com and [protected]@paytm.com but so far I haven't received any response from paytm.

            I am worried alot as I don't know how the payment will be settled and who is liable of late payment fees if levied due to the delay of payment to electricity board.

            I urge the concerned body to resolve the issue at soonest to avoid any inconvenience or penalty to be caused and to establish a smooth relationship between vendor and customer.

            Regards
            Murtaza
            [protected]
            Murtaza.[protected]@yahoo.com
            Nov 23, 2016
            Complaint marked as Resolved 
            I suddenly received the refund in my PayTM wallet but not any intimation from paytm. But anyway, appreciated the action from paytm.
            As I posted this complaint on this board immediately I started receiving calls from +[protected] and +[protected] mobile numbers which sound fake.

            In the name of resolving the issue, they started asking me details like the issue and even bank details. They even created a fake ID and asked me to login within their created ID and asked me to add money to the PayTM wallet with the same bank details which I had used for the failed transaction.

            I got alert immediately and declined the transaction and saved my hard earned money.

            Folks, please beware of such robbers and never reveal your private details, especially bank details to anyone.

            Thanks
            I have transferred 3000 rs in my paytm wallet from my bank. And now they have blocked my paytm account. There is no response from paytm customer care at www.paytm.com/care and there is no customer care contact number . My registered email id: [protected]@gmail.com and Phone No: [protected].
            Muru NW's [Complaint's author] reply, Nov 23, 2016
            Dear Mr. Himanshu,

            I believe you have already reported the complaint through PayTM app (contact us section) if possible there, which generates the appropriate traceable ticket number.

            Otherwise post the complaint here on this board accompanying proper screenshots of whatever status on the app.

            Wish you all the luck of your issue to be resolved at earliest.
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              S
              sharat sethi
              from Muzaffarpur, Bihar
              Nov 23, 2016
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              Address: 322021
              Website: Paytmcare

              My product not delivered all information give it paytm company but they do not serious my order
              And I call him but do not connect call customer service . Please connected call paytm company
              Product name brose being bag.
              Order I'd [protected]
              Seller information
              Plot no. B72 module no. B19 wazirpur leather complex, wazirpur
              Ind, area, nd 110052
              New Delhi 110052

              Name vipul jain
              No. [protected]
              Email jain.[protected]@gmail.com
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                S
                shakti6481
                from Agra, Uttar Pradesh
                Nov 23, 2016
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                Address: Agra, Uttar Pradesh

                I have make a payment of my electricity bill rs 795 from paytm but the payment has not maid it has deducted from my account order no. is [protected]. i want my money back as soon as possible my paytm email address is shaktiag.[protected]@yahoo.com

                please do something regarding to my complaint against paytm otherwise i will take legal action against paytm
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                  S
                  saivinay p
                  from Chennai, Tamil Nadu
                  Nov 23, 2016
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                  Address: Gautam Buddh Nagar, Uttar Pradesh
                  Website: paytm.com

                  I have raised a couple of issue with Paytm, regarding the registed mobile number change, but did not get the proper response from them.Intially o logged a issue in changing the registered mobile no, got response.But while changing the mobile number I faced the problem, that it sending the OTP to the registed mobile numder as well as new mobile number.But I have lost the old mobile number.I have raised may issue with PAYM, called many time to customer care, no use.
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                    K
                    Krish Const
                    from Noida, Uttar Pradesh
                    Nov 23, 2016
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                    Address: Lucknow, Uttar Pradesh, 226001
                    Website: paytm.com

                    I asked my friend to send 5000 rs money and i needed it badly but it is still showing pending in my paytm wallet and i have made complain many time but there is no reply my complain ticket number are- ID:10226341. ID:10224809.
                    ID:09952293. and each time i get reply that they will work on it and get back ot me but nothing is happening, so I am fed up with the service of paytm and i request kindly don't use this.Now I do not have other option then go to consumer forum for this, may be they can provide me any help. and worst part this company do nt have any customer care where you can call and speak with .
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                      S
                      Shahid Saifullah
                      from Mumbai, Maharashtra
                      Nov 23, 2016
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                      Address: Bhopal, Madhya Pradesh, 462021

                      Transaction of wallet money is not done from three days and showing only pending . . Give me the sollution because it is urgent. It is not working from three days and it not being refund in wallet also and i have urgent of money that could not being helpful to me please help me out in any condition. And return my money in bank or in wallet so that i could do some work or any rechage
                      +1 photos
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                        R
                        Rajesh Senapati
                        from Pune, Maharashtra
                        Nov 23, 2016
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                        Address: 700101
                        Website: Paytm

                        In the month of Oct, I have ordered 3 pack of same items. Through courier company Delhivery, they have handed over 2 pack to my security and took one signature. But in paytm tracking they updated all the items has delivered. After making a complain they shared the delivery confirmation slip but signature was missing their. Still they not refunded the money and demanding that product has been delivered. I can't understand how one can demand the product has been delivered without signature.
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                          G
                          Ganeshan Kaliappan
                          from Coimbatore, Tamil Nadu
                          Nov 22, 2016
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                          Address: 641008

                          On 18 11 2016, there is a call from +[protected] around 18 15 hours.
                          He told me that your icici credit card reward point redemption is taking place.
                          Also he was telling my Date of Birth, Mother's name and my Credit card statement mailing address.
                          He also told me that I am from ICICI credit card division and to tasked me to tell cvv number.
                          Then within no time there was a transaction happened from my credit card for Rs 8490. through PayTM.
                          Since I donot know about this.
                          Hence I request you to block this payment.
                          GKGaneshan
                          [protected]
                          fraud peoples using Paytm
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                            R
                            rajesh...
                            Nov 22, 2016
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                            Address: Surat, Gujarat, 395006
                            Website: www.paytm.com

                            I have paid for torrent power electricity bill(surat) about 590 rs. My bank also debited amount for it but paytm shows transection failed. On date 22 november 2016 around 4:47 pm. My order no.is [protected]. I also complained it at [protected]@paytm.com but no one action taken by them.
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                              Priya Attree
                              from Delhi, Delhi
                              Nov 22, 2016
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                              Address: Faridabad, Haryana, 121001

                              I have ordered a combo of five bedsheets on 23.10.16 and received on 26.10.16. On checking to my utter dismay it was found that not only the prints of the bedsheets were low grade the bedsheets were four in number.
                              Since then I've made several complaints in this regard but to no avail.
                              Worst is that your customer care numbers are also not getting connected by my registered mobile number while it is immediately connected by my husband's number.
                              Take immediate steps to refund and replace this item.
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                                R
                                Rajatz
                                from Indore, Madhya Pradesh
                                Nov 22, 2016
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                                Address: 201301
                                Website: www.paytm.com

                                I paid my BSNL bill on 17/11/2016 by paytm transation successful bt at merchants site my bill shows unpaid I also went to the nearest office of bsnl they also told that my bill of 719 was due which I pay from paytm.com please help me or complete, my bill payment or refund my money or if my last date was end then its paytm responsiblity to pay the penalty also...
                                Regard
                                Rajat sharma
                                NB Transaction no[protected]
                                Order no [protected]
                                Nov 23, 2016
                                Updated by Rajatz
                                My problem of bsnl bill is still pending
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                                  bijal gupta
                                  from Jodhpur, Rajasthan
                                  Nov 22, 2016
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                                  Address: Jaipur, Rajasthan, 302033
                                  Website: www.paytm.com

                                  I transfer 500 rs from paytm wallet to my sbi account.
                                  money will deduct from paytm wallet but i can not receive in my bank account
                                  I mailed many times but they can't response.
                                  please help me .
                                  It's urgent. bca i need money . please resolve my problem as soon as possible
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                                    lohith BH
                                    from Visakhapatnam, Andhra Pradesh
                                    Nov 22, 2016
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                                    Address: 560010
                                    Website: www.quikr.com

                                    I had message from you regarding cashback of Rs 250 but that amount has been not credited. Please fix this issue and do soon as possible.
                                    Thankyou.
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                                      Nirmal Vatsyayan
                                      from Gurgaon, Haryana
                                      Nov 22, 2016
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                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 110096
                                      Website: www.paytm.com

                                      I was paying for my electricity bill using my credit card, since i had some amount already in my paytm account so, it said to add rest of amount to pay the bill.

                                      I went on adding the amount and it said transaction is failed, immediately i received mail and message from my account that amount has been deducted.

                                      MY mobile number is [protected] order number is [protected].
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                                        Narhari Jena
                                        from Mumbai, Maharashtra
                                        Nov 22, 2016
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                                        Address: Mumbai City, Maharashtra, 022

                                        Dear Paytm partner,
                                        I want know why you cheating with such as service. I want clam with you because your service as for future flared with other that's why I will go to court and clam your service.without information how you deducted from other account.may be your service bad neither your employee like that.so if you will not slove this issue than I will take next step about your company.
                                        Regards
                                        Narhari
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