PayTM Mobile Solutions Complaints & Reviews

I ordered for 55 watches but received only one. please either send me my remaining order or refund the money.

Yesterday oct 2nd 2016, i recharged 199 for idea, mobile no : [protected], order id : [protected]
But yet it has not been recharged for the number. It is still showing the status as "waiting for operator's confirmation". Please make it as soon as possible.
I would like to request you to refund the amount deducted. This is really annoying response from paytm. I cannot wait for a day to get recharged.

I have booked my movie tickets yesterday 4:30 p.m..and after more than 24 hours still I didn't get full cash back..so, check your services..and provide me my full cashback..it will be good for you..otherwise I will register complaint to customer consumer court..

I have ordered a Stroll Men flip flop Opal and after sometime i cancelled my order because i selected another of my address which i have saved before . its now been more than a week and i haven't got my refund . i have complaint on the site through email several times but their is this same replies every time that your refund will be done within 3-4 days but no such thing has happened till now and i am helpless as cannot get in touch with them directly .

Dr sir/mam I purchased one Sony head set in ur BS pay tm ur paytm workers cannot have knowledge, bcz I order with mick head set, ur pay tm sented with out mick and different product, and bill also different, product and bill not maching, and now ur head set not working, when I gone to Sony service center they told bill and product completely different, when I cal to ur costomer care they are not responding, with in 12 hr rpl me or cl me back [protected] other wise I will rise complaint in consumer forum,

While iam recharging i have selected wrong operator, so how cn i get my refund, my rechrge id : [protected]

I purchased 3 dell inspiron 3558 laptops via order number [protected] & [protected] from paytm which mentioned windows 10 preloaded on the laptop description, but found that the laptop were ubuntu based & windows 10 pirated version was loaded on the laptop by the seller. So i decided to return the laptops & also gave all proof like dell website links & job sheet of dell stating that these laptops are ubuntu based & not windows 10 based, but still patym was not ready to accept the fact & did not accept the return of the laptops.I sent them several emails & made numerours calls to its customer care, but they just rejected the return of the product without giving any reason for the same.They are least bothered about customer satisfaction & have fraud sellers on their website selling products . Kindly take strict action against the company

Dear sir/madam

i have returned the product to PAYTM because it was defective but paytm is refused to take it back every time customer-care people is sending multiple address

1

Hello Amit,

Thanks for shopping with us.

This is with regards to the concern which you have registered with Paytm against the order number [protected].

Sorry for the inconvenience caused to you. We would like to inform you that, we have checked and found as per tracking details your product has been return to your respective courier partner, please confirm the same with your courier person, if yes so please self-ship the product to RPC address New Warehouse Address :-

Plot/ no. 142, Dhulsiras village,
sector-24, Dwarka,
New Delhi 110077

We hope this helps. Should you need any further assistance, let us know.

Look forward to see you again at Paytm.

2.

"Hello Amit,

We understand that you want to return the product Fastrack Women Leather Analog Black Watch - 6103Sl02 against the Order#[protected].

As per earlier communications with you, we don't have a courier pick-up service available at your address. In this case you will need to courier the product back to the merchant on the warehouse address mentioned below. Please mention your Paytm order #[protected] on courier slip and packing of the product.

Address-

145, Chandni Chowk,
Delhi
pine code 110006
Contact no. [protected]

Please note that the item to be returned cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

Once the item reaches the merchant and passes the quality check, we will initiate the refund. To get the courier charges refunded to your Paytm wallet (Maximum INR 200), please share the scanned copy/image of the courier slip.

We recommend the below mentioned reliabls:
1. Blue Dart Express Limited
2. DTDC Courier and Cargo limited
3. First Flight Courier Limited
4. FedEx India
5. The Professional Courier Network Limited
6. TrackOn
7. On Dot Couriers & Cargo Ltd
8. Overnight Express Limited

3

C/O ONE97 COMMUNICATIONS LTD

SEED CENTREL DELHI

E1/19A JHANDEWALAN EXTENTION NEW DELHI -110055

Moreover i have send the article at Address no 3rd and 1 st but the same was returned back to me.who will bear the courier charges each time DTDC is charging 250 rs and for twice it is 500 and cost of the product is 1500 rs . Now the courier charges is more than the product cost.

Dear sir,
I would like to inform you that actually i have 50rs recharge in my number to two times on the date of 30-sept-2016 now the recharge is not successful but my amount is also detected from my account. My order id number is [protected] and second order number is [protected].

So kindly request to you that my amount is refund in my account.

My email id is vibhu. [protected]@gmail.com.
My contact number is [protected]

Please help me m not satisfy to your service if you not refund my amount.

Thank's.

I have done payment to postpaid bill of rs 1580/- on 17.09.2016 and cont number [protected] or order id no. [protected] datd 17.09.2016 & its bank payment detail [protected], through your paytm portal but this payment is fail due to your technical default but amount is deducted from my account immediately, therefore i request to you refund my amount of rs 1580/- when as soon as possible in my paytm wallet or bank account

For that matter i have attached the bank statement for this happening
paytm register mobile no. and email id this [protected], [protected]
[protected]@yahoo.com.

I have purchase a phone Samsung Z2 14th Sep.and paytm given to me defeated product and i inform to paytm and same date cancel this order and so many time call & mail but not respond properly and every time given answer 48-72 hrs wait but not cancel the order i think paytm fraud to me
pls return this order or replace this order ASAP
Paytm complaint N. 07333128

Dear sir
I purchased the children toy from paytm order no.[protected] which i got defected.
So i request for the return through paytm website.
But the product is not pick by the company giving reasons that your address is not reachable. But this is how possible when the delivery they reach to my address but at the reverse time my address is not reachable by them.

It is fraud by the company as when they got address at the time of delivery then its there duty to pick the product from same address.

We have order two times a sandwiches grill product, both the time paytm's other agency delivered wrong product. This all happen in 1st week of september 2016, both time we return the product. But still no money refunded. They do not track for refund product from there side.
We are arguing n complaining till date.

Toll free number not working. Paytm service is not a professional. They operate with delhi. They make fools. Do not buy or take risk. Thank you.

Hi team,

I order #[protected] for the item foldable laundary basket but i received
Different item lunchbox delivered on 15/09/2016

Immediately i requested for return that product with complaint with ticket 06921120 on 16/09/2016...

After requesting we did not received any call from seller/paytm customer and even i tried so many times for the paytm customer care[protected] is not working & not able to connect...

Finally i replied to the mail [protected]@paytm.com by saying this information to them for exchange the product

Today 30/09/2016 i received the mail customer not ready to return the product after 7 days delivered with item id [protected] and [protected]..

Please help on this...

Kalyan
[protected]

Dear sir/ madam,
I m customer of paytm... With id - [protected]@yahoo.co.in

On 29th sep 2016, i booked 4 tickets for movie dhoni... With one on one cashback. But could not apply promocode properly. So no cashback is received.
Order no. [protected]

I have complained on site but no reply yet

Kindly do the needfull and send my cashback in my wallet

Regards
Ca. Gurmukh raghani

Dear all

Order no. [protected]... Ref no. 04360669

I had order the mixer grinder online through paytm. When i received the mixer it was not working. The engineer who had come confirmed that the product is defective.

But even after so many month my amt is not refunded by your company. You are to please confirm, whether it will be refunded or not.


So that i can take further course of action

It is such a bad experience buying on line from your companies
It is big harassment.

Regards

Devinder singh [protected]

Sir paytam page pur jo coustomer care kay no. De rakhay hay un pur manay 27
Ep. Ko call kura tha unohnay registerd mob. No. Pucha tha phir unohnay otp
Puchi thi phir atm card no. Pucha phir expiry date and cvv no. Phir mere ko
Pahlay electricity bill pur 100 rs ka casgback mila tha jis no. Say phone
Aaya tha us pur 100 rs ka notification recived hua tha similarly 28 sep. Ko
Wallet add money kay issue kay liay dusray customer care kay no. Pur call
Kura tho unohnay refisterd mob. No. Puchay phir otp puchi gayi phir atm
Card no. Or cvv no. Puchi or atm say 999 rs nikal liay gaye sir kya yahi
Ervice bolnay pur gali say baat karnay luga. |or baar baar transaction ki kossis ki jaati hay

Now I believe the below details pasted against my only last few days will help you with the required details to resolve the issue faster and better!

Thanks and regards,
remember for the 10th time my no [protected] is no more with me, hence sending otp in that will not serve the purpose
my new proposed no is [protected] against id [protected]@rediffmail.com
my already another registered no is [protected] against id [protected]@gmail.com
Also note the proposed miss call in your given sms is not geting through in spite of NUMEROUS attempt
Whereas when tried through [protected] it is (miss call) is taking place but again of no use since you have suggested to give the call only through [protected] for new update.
If still not clear, You have to go through all my previous mails minutely instead of sending auto generated mails.

I am very very worried, the way my issue still remains unaddressed
No one is even bothered to give a call even!!!

From: "joydeep dasgupta"
Sent: Fri, 23 Sep 2016 17:53:19
To: "Paytm Care"
Subject: Re: Ref : 07134983 Your Query with Paytm Care (SF)

NOOOOOO WAY I could get through your given sns no [protected]...no war even after frantically trying not less then 60 times within the time limit.

please do something & request for a call.
Again remember cell no [protected] is no more with me.
rgds
joydeep dasgupta
[protected]
or
[protected]

From: "joydeep dasgupta"
Sent: Fri, 23 Sep 2016 17:07:46
To: "Paytm Care "
Subject: Re: Ref : 07134983 Your Query with Paytm Care (SF)

please call & sms

From: Paytm Care
Sent: Fri, 23 Sep 2016 12:23:45
To: "[protected]@rediffmail.com"
Subject: Re: Ref : 07134983 Your Query with Paytm Care (SF)


Dear Customer,

We are happy to assist you.

We would like to inform you that we have tried to call you but you didn't picked the call so that we would like to inform you that kindly picked the call and make a miscall on thast number which is showing on SMS within 60 minutes.

Once you make a miss call on it your number will be updated.

Should you need any further assistance, let us know.

Thanks and regards,
Paytm Care

ref:_00D28dppr._50028RVdIY:ref

Now I am clear in-spite of mentioning that the no [protected] is not with me still you all are sending OTP in that no...which i cannot excess !!! Quite clear u all do not want to solve my issue... If so than u would have at least called me to understand my issue... Now where do i escalate this ? Please provide me the mail id I have given you my bank statement for what?

From: Paytm
Sent: Sat, 24 Sep 2016 17:08:20
To: [protected]@rediffmail.com
Subject: Mobile Number change request for your Paytm Account

Untitled Document

Paytm Paytm

Hi there!

We have received a request to change the mobile number in your Paytm account from [protected] to [protected]. Once changed, You will no longer be able to login using [protected].

If you requested this change, please enter the OTPs (One Time Passwords) sent to your existing mobile number [protected] & the new mobile number [protected], in your Paytm app or website.

If you did not change the Mobile Number, please let us know immediately at paytm.com/care

Paytm Care Team

ok I will wait for the sms but u can call me in [protected] also

From: Paytm Care
Sent: Sat, 24 Sep 2016 17:28:46
To: "[protected]@rediffmail.com"
Subject: Re: Ref : 07134983 Your Query with Paytm Care (SF)

Dear Customer,

We are happy to assist you.

Please accept our sincere apology for the inconvenience caused to you.,

We would like to inform you that we have again raised your request to update your new phone number [protected], you'll receive an SMS within next 2-4 hrs so kindly make sure to call on that Particular Number which is mentioned in the SMS within 60 Minutes.

We also tried to call you on your Number but your number is switch off/ Not Reachable.Please turn on your Phone to receive the SMS.

Should you need any further assistance, let us know.

Thanks and regards,
Paytm Care

Received your giving miss call sms no But Note one last time request
1) I am trying to give miss call but it is not going through [protected] again while trying through airtel another registered no [protected] I am able to generate the miss call.
2) I have mentioning it second time but No solution.
3) If you are not able to call me in [protected] ; you are told several time to call in my alternate no which is still awaited.
4) One thing is clear; nor you are able to connect me in my reliance no nor I am able to generate miss call which means something wrong with reliance itself.
5) Now for God 's shake can u call me instead of these useless mail correspondence happening since last one week ???????????????????

Sent from RediffmailNG on Android

From: Paytm Care
Sent: Sun, 25 Sep 2016 11:39:18
To: "[protected]@rediffmail.com"
Subject: Re: Share 'invoice.pdf'


Hello Joydeep,

We’d love to help you. However, we do not fully understand your concern. We would appreciate if you could send us more details to help us resolve the issue faster and better!

Thanks and regards,
Paytm Care

Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."

ref:_00D28dppr._50028RhFtV:ref
Quick reply to "joydeep dasgupta"

there is no executive there in the no to whom I can talk Now I simply don't want any unworth reply from your end instead just call me!!! just call me!!! just call me!!! more than 20days got passed you people are just fooooolig around with me instead of addressing. Listen I have got no otp sms in my new no [protected] do yoooooooooooooooou understand?

From: Paytm Care
Sent: Wed, 28 Sep 2016 19:44:20
To: "[protected]@rediffmail.com"
Subject: Re: Share 'invoice.pdf'

Hello Joydeep,

Thanks for shopping with us.

This is with regards to the concern which you have registered with Paytm against the order number [protected].

As per your concern, we would like to inform you that you can coordinate with our customer care executive on[protected].

We hope this helps. Should you need any further assistance, let us know.

Look forward to see you again at Paytm.

Thanks and regards,
Paytm Care

Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."

[protected] Original Message[protected]
From: joydeep dasgupta [[protected]@rediffmail.com]
Sent: 9/25/2016 4:10 PM
To: [protected]@paytm.com
Subject: Re: Share 'invoice.pdf'

Received your giving miss call sms no But Note one last time request
1) I am trying to give miss call but it is not going through [protected] again while trying through airtel another registered no [protected] I am able to generate the miss call.
2) I have mentioning it second time but No solution.
3) If you are not able to call me in [protected] ; you are told several time to call in my alternate no which is still awaited.
4) One thing is clear; nor you are able to connect me in my reliance no nor I am able to generate miss call which means something wrong with reliance itself.
5) Now for God 's shake can u call me instead of these useless mail correspondence happening since last one week ???????????????????

Sent from RediffmailNG on Android

From: Paytm Care
Sent: Sun, 25 Sep 2016 11:39:18
To: "[protected]@rediffmail.com"
Subject: Re: Share 'invoice.pdf'


Hello Joydeep,

We’d love to help you. However, we do not fully understand your concern. We would appreciate if you could send us more details to help us resolve the issue faster and better!

Thanks and regards,
Paytm Care

Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."

ref:_00D28dppr._50028RhFtV:ref
Quick reply to "joydeep dasgupta"

Hi Team,

I ordered from paytm and paid the amount online. 60% cashback on the order amount with promo code was supposed to be credited after 24 hrs of product shipment.
My order is delivered but cash back amount is not credited to paytm wallet even after 48 hrs.
Below is the paytm order id
[protected]

Kindly help in getting the Cashback amount.

My account got debited on 28th September after I received a fraud call.
The money has been credited to a PayTm account.
I tried contacting paytm so that I can get details of it but they are not responding.

If Paytm does not respond and maintain silence, it implies that they are too involved in this fraud.

I have already dropped an email regarding the details of the transaction and expected at least they would provide me with some details.