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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 645

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P
priya144
from Mumbai, Maharashtra
Sep 27, 2016
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Address: New Delhi, Delhi, 110046
Website: misuse of my personal details

I am priya and i m a owner of this mb. no. [protected]. this no. is hacked by some one and he will be misuse from this no. i request you plz block this no. and stop all services provided to this no. they may be cheat on others with using my mobile no. any kind of transcation with my this mobile no. plz blocked it. my humble request with you.

Thank you
Priya
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    A
    Aseem Singhal
    from Adampur, Punjab
    Sep 27, 2016
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    Address: Chandigarh, Punjab, 160022
    Website: Paytm

    Dear sir

    I have paid through paytm wallet amount of rs 1995 on 26th sep 2016.my email id is aseem.[protected]@gmail.com

    I have paid through paytm to bill desk for payment of feees for namt exam nd the wallet id [protected].

    I have contacted the merchant twice and as per them no payment recvd on this date through paytm.

    Plz help me it is very important to me.plz check at ur payment has been returned back to paytm.

    Regards
    Aseem
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      A
      ankarao jakka
      from Bhubaneshwar, Odisha
      Sep 26, 2016
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      Address: Guntur, Andhra Pradesh, 522001

      Dear sir,
      Am ankarao j, actually today i was recharge the dth amount rs 880/- but am not receiving and my mobile was displays we are facing some technical issues, thats why am raise the complaint,
      Please kindly credit my amount in account, a/c no [protected]
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        S
        satish04u
        from Delhi, Delhi
        Sep 26, 2016
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        Address: Bhavnagar, Gujarat, 364002
        Website: paytm.com

        I have recived a faulty asus rog gl552vx laptop from paytm with order id :[protected] on 19th September and after installing os i came to know that speakers are malfunctioning.after troubleshooting i came to know that it was problem with left spaker and informed paytm and requested them return.they have asked for photographs and i have sent them.from then onwards it started like telling"your product is covered under seller warranty.contact seller".
        daily they are telling the same thing.i wanted refund because they have sent me a defective product and not taking any responsibility.i have lodged complaint on 22 -sep -16. till now 17 mails are there in mail thread everytime giving standard answer.product is covered under seller warrenty.then what is about 15 days return policy.
        my complaint ticket:[protected]
        View replies
        Sir i transfer money 4000 by paytm but by mistak wrong no placed . But transaction is successfully . Now what can i do. How can i return my money . That person dont pick the phone. So please told me solution of this problem.
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          U
          usman1
          from Mumbai, Maharashtra
          Sep 26, 2016
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          Address: Tumkur, Karnataka, 572101
          Website: paytm.com

          Dear sir/mam, i got a mail from paytm.com as 100rs flat cashback on bill / recharge on 100
          But i have made the transaction[protected].29hrs from paytm app.
          Order details
          # [protected]
          [protected]T08:59:06.000Z

          Till now i havent got any cashback from paytm. while i trying to cal on tollfree[protected]
          Getting busy tone.
          I want my cashbach money or else i want the recharge cancellations from the paytm.
          Registered mail id in paytm is kali.[protected]@gmail.com and the registered mobile is [protected].

          Please contact me to the given details.
          Masood.
          [protected]@gmail.com
          [protected]
          Sep 29, 2016
          Updated by usman1           Please revert my transaction...
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            S
            srinivasankaar
            from Chennai, Tamil Nadu
            Sep 26, 2016
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            Address: Chennai, Tamil Nadu, 600057

            I am being a PTM Customer in past 18 Months, and i felt happy for their service and support. But in Aug-15 i made an order of Rain and Rainbow Cotton printed Anarkali for the amout of 2275. order number [protected]. now its almost 1 month gone. but as per in that description still am not get my 50% cash back. Its totally frustrate and made the unsatisfied service being provide by PAYTM.

            Most irresponsible thing I wrote server mail yet haven't get any response from them. Here am totally disappoint because of the service.

            Mobile Number: [protected]
            Sep 20, 2016
            sajeev11's response             i have made an transaction through PAYTM using kotak credit card
            PAYTM order id is - [protected] for Rs 9421. i have received msg that it has been refunded to my paytm wallet. How do i get it transferred back to my credit card payment.
            Sep 26, 2016
            Updated by srinivasankaar             Most worst thing is customers can not reach Paytm. they restrict.
            View replies
            I have made an transaction through ATm using credit card
            order id [protected] for Rs 9421. i have received msg that it has been refunded to my paytm wallet. How do i get it transferred back to my credit card payment
            Reply
            On 8 sept 2016 i made recharge on my mobile and it fails paytm deduct my money from debit card though recharge is unsuccessful worst experience
            Reply
            Hi i pragat shetty placed a jbl t 100 wired in the ear headphone order no [protected] i want change my address please update my address as above : 45/4 kalawati sadan shanthi nagar thane west 400604 near shiv sena shaka
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              V
              Vkdhingra1
              from Delhi, Delhi
              Sep 26, 2016
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              Address: Gautam Buddh Nagar, Uttar Pradesh
              Website: paytm.com

              Reference to my smart phone (Samsung galaxy a7)
              This phone was delivered on 19 october 2015. The payment is done on 17 october 2015. I get my phone with sealed box on 19 october 2015, when i reached to samsung smart phone care centre for some kind of maintenance, they said your warranty period has been completed since 28 august 2015. Simply means this phone had opened & being used by some other number from 28 august. How can it possible?? Even the first operating mobile number is not related to any o[censored]s.
              What is this?
              Now this maintenance costs upto rs 3000, because now it is out of warranty. Even i wanted to extend my warranty which could only extend in warranty period.
              They are making fool to their customers.
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                G
                girish_sarode
                Sep 26, 2016
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                Address: Thane, Maharashtra, 400605

                My name: girish
                My city: mumbai
                My complaint against: paytm
                Claim amount (approx.): 1600
                My complaint description:
                Hello,
                My order detail is as bellow:
                Oder number [protected]
                Hitz-black-leather-formal-shoes-size-8-foohitz-black-lpops[protected]bb2

                Your item is now ready to be shipped

                My order should be delivered on 28-sept-2016 but paytm did not change delivery status (still it shows waiting for courier pick up)
                O i need your help on this issue
                Thanks®rades
                Girish
                View replies
                The order is successful but still the amount is not paid.
                Reply
                Sir, I have recharge my mob. [protected] Idea Company Rs. 67 but not recharge successful. Please take necessary action
                payment order No. [protected],

                from Tara Chand Meena
                [protected]
                Reply
                As my mobile with Airtel dual connection No-[protected] & [protected] in my name is missing on 18.09.2016.
                In that mobile, I have Paytm balance amount Rs.1050.
                Can you please advice how to change that balance to my new mobile.
                please send your reply to [protected]@gmail.com
                Reply
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                  A
                  anupam vincent
                  from Lonavla, Maharashtra
                  Sep 25, 2016
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                  Address: Raigad, Maharashtra, 410206
                  Website: paytm.com

                  PAID 34355 INR for a lenovo laptop from this site on[protected].I received a DAMAGED PRODUCT.I wrote to them and the asked for the photographs of the product and invoice etc.later till date nothing have been done.the customer care number is always busy .
                  They have already crossed a week's time since paytm had approved the return of the product.Yet there is no responds from them.
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                    S
                    Sathyacardy
                    from Idukki, Kerala
                    Sep 25, 2016
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                    Address: 500032
                    Website: Hyderabad

                    Hi this is the message which came to me from paytm and i was expecting a courier from dotzot but the courier person never delivered the product to me in my paytm account it said that the product is delivered. where is my product i have been fighting with the paytm people.how did dotzot courier person gave the delivery i never got a call my tracking I'd isV31895313.
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                      G
                      Gopi Chandra
                      from Delhi, Delhi
                      Sep 24, 2016
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                      Please my Complent is Order no. [protected] for Purchase Led Bulb

                      Product is Damage so Kindly Product Return and refund . My no. [protected] and Email- [protected]@gmail.com
                      Sep 24, 2016
                      Updated by Gopi Chandra                       Please my product Return and Refund is Damage Product
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                        K
                        knchnarshit
                        Sep 24, 2016
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                        Address: 411052
                        Website: Paytm.com

                        PayTM provide bad service to customer every time. Very disappointing site i have ever use for recharge. Operator down most of the time, they never return recharge amount back, not even refund that amount to customer's bank account. they never follow their own policy. PayTM just make customer fool around.
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                          Vinodan Crpf
                          from Payyannur, Kerala
                          Sep 23, 2016
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                          Address: Palakkad, Kerala, 678551

                          DELHIVERY Courier service is one of the worst delivery system, which I never come across.
                          Vaamsi Maroon And Beige Unstitched Dress Material on 14. 09. 16, expected date of delivery was on 23. 09. 16, even till date the item is not delivered or Paytm people even doesn't take care of their customers and reply. They have only one contact details but phone disconnects. Neither get connected
                          Sep 23, 2016
                          Updated by Vinodan Crpf                           Your Order No is[protected] 8:13 am, Sep 14 2016 Payment of Rs. 268 received by Paytm ! but the same has not been received or any information received till please solve my problem at the earliest
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                            S
                            sandymayank
                            from Mumbai, Maharashtra
                            Sep 23, 2016
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                            Address: 110051
                            Website: paytm.com

                            On 13 sept rs 9000 was used by paytm without my approval
                            No otp was sent to me .
                            On contacting paytm - they are unable to reply even after 72 hours
                            I want to fild a legal complaint
                            I want my hard earned money back

                            Transaction id :[protected]
                            Merchant id:[protected]
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                              S
                              sandhini
                              from Chennai, Tamil Nadu
                              Sep 23, 2016
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                              Address: 600097
                              Website: www.paytm.com

                              I just placed an order (seagate 1 Tb blue harddisk around 4660 Rs) yesterday around 4-5 pm in paytm.Neither I receive an email / text intimation also when I searched under My orders in Paytm.It is showing error always and not at all displaying my order.This is really sttange.Also I am unable to register a complaint in Paytm.This is totally ridiculous.Kindly help me to get this fixed.
                              View replies
                              Hi Paytm,

                              My name is G.Jayanth and this is my mobile number [protected]I purchased online mobile in Paytm of this month sep 14, 2016. But I got the wrong product instead which I ordered . Immediately I raised the request and share the images of product which I got it . They are not responding well.
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                                S
                                Shajman
                                Sep 23, 2016
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                                Address: Gautam Buddh Nagar, Uttar Pradesh, 400086
                                Website: www.paytym.com

                                Ticket no 06969931
                                paytym is a scam I was thinking let fogt it it's only 162 rs but y? Shuld I? Let any 1 scam today me nxt say sm1 els
                                I started mailing them since 17 it's 22 sep
                                2016 every tym dey say uh money is received by reciver but he has nt got it I say them every tym later dey sed in 24-48 hrs dey will fix it n den afta no mail
                                This is a group of scammers stay way frm cheaters
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                                  U
                                  Umang Dhamija
                                  from Jaipur, Rajasthan
                                  Sep 23, 2016
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                                  Address: Jaipur, Rajasthan, 302012
                                  Website: Paytm

                                  As per the paytm app. I have booked the ticket from Meerut to Jaipur for 23 Sept 2016 for 11:55 pm which was shown while booking the ticket. But when i made the payment and finally the ticket got booked i came to know that the ticket has been booked for 23 Sept 2016 but the time to board the bus is 12:09 am and Departure is 12:24 am. How could they do this if i am booking ticket for tomorrow (23 Sept 2016) for 11:55 pm. This has caused lot of inconvenience and worst experience which i had with paytm..Could you look into this on a high priority basis and ask paytm to get my money (Ticket Booked for Rs 850) refund back. Would really appreciate if you look into this issue asap. I have enclosed the picture of the time and date which showed while booking the ticket.

                                  My email id umang.[protected]@gmail.com
                                  Mobile [protected]
                                  View replies
                                  Order no [protected].prathi fashion pink cotton dress material.
                                  dated 25/12/2015.we got sms that refund of Rs.1049/- has been initiated
                                  because order cancelled by seller . 29/12/2015.but till date we have not received the same amount of refund.
                                  Waiting for early reply
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                                    V
                                    vk33994
                                    Sep 22, 2016
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                                    Address: Chennai, Tamil Nadu, 690067
                                    Website: Paytm.com

                                    Hi,
                                    Paytm Team,

                                    Already last 12 days followup and many person telecommunications bit till date not solve the issue so request to you please hel p us ...
                                    Issue for bus cancelled ...
                                    Bus not come to boarding point i am wating 2 Horus then call ti paytm customer team and inform to situation and cancel the trip bouth...

                                    Please find the attachment detail..

                                    Thanks
                                    Vinay Shukla
                                    Sep 22, 2016
                                    Updated by vk33994                                     Please help
                                    Sep 26, 2016
                                    Updated by vk33994                                     Dear Sir,

                                    till date paytm team not send refunds ...amount please suggest next step ...for paytm team...
                                    thanks
                                    vinay
                                    View replies
                                    What the hell paytm delivering products without warranty card..!! Orderd titan watch without warranty card..!! This is how u treat to customers common guyz I want my warranty card any how ..!!
                                    Order no-[protected]
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                                      vk33994
                                      Sep 22, 2016
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                                      Address: Chennai, Tamil Nadu, 690067
                                      Website: paytm.com

                                      Hi,
                                      Paytm Team,

                                      Already last 12 days followup and many person telecommunications but till date not solve the issue so request to you please help us..

                                      Issue for cancelled...
                                      Bust not come i am wating 2 Horus but not came then inform to paytm team and suggest and cancel trip but last 12 days gone ...not solve the issue...
                                      Please send my refunds amount...

                                      Journey date:10/ 09 /2016
                                      Please find the attachment detail..

                                      Thanks
                                      Vinay Shukla
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                                        Vishu1234
                                        from Pune, Maharashtra
                                        Sep 22, 2016
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                                        Address: New Delhi, Delhi
                                        Website: paytm

                                        My money was debited from my account but not added to my paytm wallet but in paytm it shows money is refunded despite complaining paytm million of times the issue still exists they are not solving the issue.These guys dont give any [censored] to the consumers money.This is not the good way of treating your coustmer especially u are in need of money

                                        The phone registerd is [protected] .The amount of money was 1000/-
                                        The incident took place 11 sept 2016 time 11.02am
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