PayTM Mobile Solutions Complaints & Reviews

Dear sir/madam,

E-mail: [protected]@gmail.com
Order ID #[protected] | Date Thu, 25 Aug 2016(QTY-2Nos)

I have received 1 nos. X5 Fusion Royal Watch for Men, I ordered 2Nos and payment has done for 2no's quantity so i request you to replay for me as early as possible and take concern action to resolve my problem.

Seller Sent following one :

https://paytm.com/shop/p/dell-inspiron-3558-z565155uin9-core-i3-5th-gen-4-gb-1-t...⇄

http://www.amazon.in/Dell-Inspiron-Notebook-Z565155UIN9-Ubuntu/dp/B01GHGLL2G/ref...⇄

I Need Following One :

https://paytm.com/shop/p/dell-vostro-3558-notebook-z555103uin9-core-i3-5th-gen-4...⇄

https://www.flipkart.com/dell-vostro-intel-core-i3-5th-gen-4-gb-1-tb-hdd-ubuntu-...⇄

See the difference Broadell vs Haswell :

http://www.pcworld.com/article/2940489/the-truth-about-intels-broadwell-vs-haswe...⇄
-----

And also :

i don't want upgraded graphic card laptop, it's low price laptop and bad user reviews are there for this upgraded laptop thats why i went for intel 4400 specifically and also wifi card mismatch is also there.

find the details here :
Hi There,

For more information to informing you that for following model laptop :
Evalue Code : Z555103UIN9 : Intel HD4400 (Graphic card) ---> WLAN (wifi ) card is 802.11ac (Intel 3160AC + BT4.0 802.11ac + Bluetooth 4.0, Dual Band 2.4&5 GHz, 1x1) where it more upgraded and cost more .
Evalue Code : Z565105UIN9: Intel HD5500 (Graphic card) ---> WLAN (wifi ) card is 802.11n Dell Wireless-N 1705 @ 2.4GHz where it lesser cost .

Again i am saying seller shipped the wrong item in terms of WIFI (wlan) card also,

So Take back the product and do the full refund into original payment mode .

For your reference Please find the following attachments and links .

Evalue Code : Z555103UIN9 : http://www.justdial.com/Dell-Vostro-15-Inch-3558-Laptop-Black[protected]TBiBU/pi...⇄

Evalue Code : Z565105UIN9: http://www.justdial.com/Dell-Inspiron-15-Inch-3558-Laptop-Black[protected]TBiBU2...⇄

First i asked for the compensation of price variation but they are not agreeing for intel HDD4400 vs Intel HD 5500 model laptop (1500 difference is there) but they are saying you got upgraded laptop we won't give compensation but i don't want intel HD5500 one laptop asked them to take back but they are not responding .

Paytm indirectly . Wasting time and mobile bill to call them .
And first thing paytm customer care bakwaas, they don't give proper resolution .
Shame such a big e-commerce website is maintaining poor customer support .

Regards,
Balaji.

Used paytm services for a airtel recharge amount deducted from my bank but due to the poor services transaction failed so I opted for refund of the failed transaction amount of 263/- back to my bank under Paytm Cash Txn ID [protected] but still not reflecting in my bank account and despite raising a ticket no.06296767 and writing a number of emails to them no one cared to resolve the issue or even reply on the same so far I am shocked and surprised how they get the license from governing authorities to play with others money one must be very cautious dealing with them and I must say that if they have any shame and sense of responsibility left the refund should be done immediately to my bank

Dear,
Paytm,
महोदय,
सर/मेडम
मैंने दिल्ली यूनिवर्सिटी में 03/08/2016 03:27:04 pm को पहली बार बी.कॉम की फ़ीस जमा करवाई थी जो कि फ़ीस तो बैंक से कट गयी थी लेकिन दिल्ली यूनिवर्सिटी के पोर्टल में फ़ीस कन्फर्म नहीं हो पाई थी फिर मैंने 24 घंटे बाद दुबारा से फ़ीस पेय की तो वो कन्फर्म हो गयी लेकिन जो पहले वाली फ़ीस थी वो मुझे वापिस भी नहीं हुई थी | और वो फ़ीस अभी तक वापिस नहीं आई मैंने पहले भी आपके पास अनुरोध किया था लेकिन उस अनुरोध का अपने अभी तक कोई जवाब ही नहीं दिया मैंने बैंक में भी संपर्क किया था उन्होंने अपनी कार्यवाही कर ये बोल दिया के हमारे यहाँ से तो फ़ीस हो चुकी है आप paytm cusomer service में संपर्क कीजिये अत: आपसे अनुरोध है कि आप इस विषय पर ध्यान देकर मेरी फ़ीस वापस करने का कष्ट करें आपकी अति कृपया होगी | मैंने फ़ीस, बैंक और विद्यार्थी से सम्बंधित जानकारी नीचे दे दी है
Student details
Student name: jaya sharma
Student form no.- 16du5108341
Student mobile no.- [protected]
Student college name: aditi mahavidyalaya
Student mail id: [protected]@gmail.com
Student mobile no.: [protected]
Student course: b.com
Transection date:-03/08/2016 03:27:04 pm
Transection ammount: 3484.62 rs
Bank details
Bank name:- orientl bank of commerce
Bank ifsc code:- orbc0105189
Bank transection id-ercr 0020077/62
Bank transectin date:-03/08/2016 03:27:04 pm
Bank transection ammount:- 3484.62 rs
Bank a/c no.- xxxxxxxxx1036166
Reg. Mobile no.- [protected]

Sir i have paid electricity bills to BESCOM on 17.08.2016 which is last date for making payment
order id no.[protected] - for Rs.51.00
order id no.[protected] for Rs.707.00
order id no.[protected] for Rs.687.00

when i paid through your wallet i received the success and transferred from my account, but to my surprise i received message on 31.08.2016 stating your amount has been refunded, the bescom authorities have charged for that i.e., Rs.600/- altogether, kindly look into the matter and add Rs.600/- to my paytm wallet. In future kindly keep informed and refund the amount same day so that we can make alternative arrangements to make such payments.

Paytm —
On Aug 31, 2016
I recharged of RS 148 to idea number from mobile no. [protected] The transaction was done using SBI debit card but unfortuantly the money was got deducted from my account and the recharge was not done in respective numbers. On calling customer care number [protected] computerized promo was played and no person to look after the problem. And even money was not saved in wallet...

I made online payment of rs. 8896.50 for du admission fee under roll no. [protected] on[protected] with reference no. 72723983. After entering the payment details a screen came which show'd transaction failed but amount was deducted from my a/c no. [protected].
Please look into the matter and refund me the money back in my a/c so i can pay the fees.

Siddhant singh
Mob. [protected]
Email: siddhant97.[protected]@gmail.com

I recharged of rs 200 in mobile no. [protected] (Airtel) and of rs 169 in mobile no. [protected]. The transaction was done using sbi internet banking but unfortuantly the money was got deducted from my account and the recharge was not done in respective numbers. On calling customer care number [protected] computerized promo was played and no person to look after the problem. And even money was not saved in wallet.

Today I received the package of my order placed on 24/8/2016 order no. [protected] Samsung J2

But it is a great disappoint for my family, when we open the package inside there is no mobile phone only cello tape found

Photo attached with this email

Some issues regarding this order I have already complained to you two times

1) Unable to track this order ticket no. 06115294 emailed(registered) a complaint on 28/8/2016

2) not delivered on expected date, yesterday I emailed(registered) a complaint on 30/8/2016 ticket no.06209114

I[censored] see there is consequences of issues after placing the order

It a major issue
Please look it to seriously

I try to communicate PayTM Customer care through telephone but couldn't some issue like line busy and there is no one to attend the call

Note : I paid(prepaid) for this order while placing the order

Regards
Anish leo

Sir i will payment my idea no - but payment is failed
And my balance id deduct on my bank account
Payment date - 23 aug 2016
Complaint date - 24 aug 2016

Ref : 05931498 your query with paytm care (Sf)
To me
Hello,
Thank you for writing to us, and we are sorry for the inconvenience caused.
We have checked your transaction and found that paytm has not received the amount.in such a case, the refund for the paid amount is initiated automatically.
In case your transaction was through a bank then it would take about 7 working days for the amount to reflect in your account. However some banks may take longer than 7 working days. This process is governed by the bank itself.
In case if the paytm wallet is also involved in the payment then the deducted amount will be reversed back to your wallet within 24 hours.
In case of any further delay, you may contact your source payee. I. E. Bank for bank transaction or paytm for wallet transactions.
Should you need any further assistance, please write to us.
Thanks and regards,
Paytm care

This mail is received 24 august
But sill not any action
My contacts no - [protected]

Sir please took action fast

My mobile is [protected]. My order no is [protected] i submit mtnl bill by paytm number is [protected]. Bill is not submitted, paytm transaction is field incase money debit in my amount 1165rs. Please refund my money
In my wallet. My dc transaction no [protected], paytm cash transation
No is [protected].

I ordered for 3 deos, and i got only 1 inside the box, when i contacted PAytm for the complaint, they asked for the images then i sent them images of deo. but i have thrown the packaging box into dustbin so i could not send the image of box. However that was totally tampered.

Now they are saying that seller sent all the deos and we dont know anything about it. Even they are not much educated how to speak with the people. They don't have the etiquette to speak with customer. I complaint in GRIEVANCE Desk they also said "DON'T SHOP FROM PAYTM IN FUTURE".

I give u my complain no. AND ALSO READ THE MAIL WHICH I GOT FROM THEM.

Ref : 06108984 Your Query with Paytm Care (SF)

[protected]@paytm.com routing address

Reply|
Today 6:34 AM
You
Hello Vishal,

Thanks for shopping with us.

This is with regards to the concern which you have registered with Paytm against the order number [protected].

As discussed on call today, please take note that as of now we do not have any provision of closing your paytm account, however you may choose to discontinue using our services.
We hope this helps. Should you need any further assistance, let us know.
Look forward to see you again at Paytm.
Thanks and regards,
Paytm Care
Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."

ref:_00D28dppr._50028PmlTi:ref

So guys i suggest you don't use it else you will be in the same situation as me today.
And after all it's your choice, so please think at least first before buying anything from paytm.

My Complaint No.- was[protected]

Hi paytm,
My name is ashwani and my registered phone number ([protected]) my wallet is also upgraded successfully and what happen my account let me tell you before add 20000rs my fund transfer link was working i check twice and after that i add 20000rs and then try to transfer in my hdfc bank account but i am not able to do error message - (This feature is not enabled contact customer) i am sending the email last 2 days but no one reslove this problem. And again they need more 48rs i have some important work and i need money that why i add 20000rs
I do not know which type service you guys giving us and one thing more yoour toll free number also not working so how we can contact you this is very very serious problem resolve my problem other wise i will go 2nd level.
Regards
Ashwani
[protected]
Email-ashwani. [protected]@gmail.com

Just Recharged for
Mobile no.[protected] through paytm online app. But when I entered the number it showed BSNL and continued the process since that was the original operator.but as of now not received the activation msg. The operator is chnged from bsnl to Tata DoCoMo. Request you to kindly cancel the transaction made to this number via hdfc card.

Today[protected] i downloaded mobile phone app of PAYTM . It was showings 25 Rs. Cadhback offer for 1st time users but when i tried to apply offer code it was showing invalid . Also i recharge on Krinsha Janmashtmi when there is offer of 50 Rs cashback . But still on[protected] after more than a week i didnt get any cashback. So i think PAYTM making fool to customers.

Hi,
I had raised an order for kielz beige heels
With paytm.com
Eller details-kielz
The order was placed on 5:18 pm, aug 04 2016
Order id - [protected]

The product was supposedly delivered on 8 - 11 aug, but it was not received by me.
For the same i have raised complaint with paytm many times and they failed to find out who was the one to receive the order and keep telling me that it was received on my name only.
I am not sure if they checked for the credentials of the receiver or not but i have not got any positive response from them till now

Regards
Sakshi
Akshi. [protected]@gmail.com

I requested to change my mobile number because i lost my register mobile number. But these people not responding my calls also each and every time ivr saying please call from register mobile number. When i lost register mobile number then from where should i call that number. My ticket number is 06178730

I made online payment of rs.10356.50 for du admission fee under roll no.[protected] on[protected] with reference no.[protected]. Receipt for this payment is require for du admission which will be closed on[protected].
Please look into the matter and send receipt letter asap.

Hrangkaplien
Mob.[protected]/[protected]
Email:[protected]@yahoo.co.in

I recharged my vodafone number from paytm for rs.250. But recharge got failed and money was deducted from my account. I tried to recharge for rs. 127 also. It failed and i tried again. I lost money twice and the recharge got failed.

Transaction 1:
Transaction date - 17/08/2016
Transaction type - bill payments/shopping mall
Payee name - paytm mobile solutions pvt ltd
Total amount - 250.00
Payment id - [protected]
Status - success

Transaction 2:
Transaction date - 18/04/2016
Transaction type - bill payments/shopping mall
Payee name - paytm mobile solutions pvt ltd
Total amount - 127.00
Payment id - [protected]
Status - success

Transaction 3:
Transaction date - 19/08/2016
Transaction type - bill payments/shopping mall
Payee name - paytm mobile solutions pvt ltd
Total amount - 127.00
Payment id - [protected]
Status - success

I have registered a complaint in paytm. But there is no response from them.
Please help me to get my money back to my account.

Dear team,

I have booked a bus ticket (Guntur to chennai) with "paytm" service (Order no: [protected]) for my wife and myself on 09 jul 2016. Before booking the ticket i have viewed the cancellation policy of the svr translines (Bus operator) in my ios app. It was clearly mentioned that "if we cancel the ticket between 5 hrs to 24 hrs before the bus departure you will get 90% refund". By seeing the cancellation policy of the bus in the ios app, i have confidently booked the ticket. Due to personal reasons my wife travel got postponed and i had to travel alone to chennai from guntur. When i opened the paytm ios app, the app didn't allow me to cancel my wife ticket alone, so i had to forcefully cancel both of our tickets, hoping that i would get 90% refund as mentioned in the cancellation policy. Later i have booked another ticket from redbus ios app for my travel to chennai and i have travelled on the same day which is on 10 july 2016.

Now the problem here is, paytm has not credited 90% refund for my bus cancellation. When i raised a complaint (Ticket no: 06027561/[protected] with paytm, they have mentioned that "if you cancel the ticket between 0 hrs to 12 hrs before the departure of the bus you will get 0% refund". They have posted the same message content in their desktop site, but the cancellation policy which i have seen is from ios app. When i have argued with them that
They have mentioned it in the ios app, they kept quiet and din't respond for my questions for 1.5 months. Later i have tried to replicate the scenario by booking the same bus and took the screen shot of the cancellation policy which clearly described "if we cancel the ticket between 5 to 24 hrs before the bus departure you will get 90% refund". I have sent the screen shot proof to the paytm customer care representatives and they din't respond anything relavant to the screenshot.

After 1.5 months (14 aug 2016) i got a call from paytm customer care representative and he has asked me to replicate the issue in ios. When i tried to replicate the issue, i can see that they have changed the
Cancellation policy of the bus operator in the ios app. I have asked him did you do any releases/patch updates to the paytm ios app, he said no to it but i have seen the recent they have depolyed a patch in the ios app on 04 aug 2016. The customer care lied to me that there were no patches. I have asked them few questions to answer but they haven't replied for any of my questions.

Here are my questions.

Why did you take 1.5 months to reach the customer?
When i reported the software bug initially to the customer care representative, why did he accepted it?
How do you prove that the screenshot i have taken is not from svr translines?
Can you provide any proofs that you have not released any pathes to the ios app?

I have also attached the screenshot of the cancellation policy i have taken.

Consequences:

Paytm app didn't allow me to cancel my wife ticket alone, so i had to forcefully cancelled both of our tickets, hoping that i would get 90% refund as mentioned in the cancellation policy. Later i have booked another ticket from redbus ios app for my travel to chennai and i have travelled on the same day which is on 10 july 2016.

Because of that reason i had to loose rs.3180 (For cancelling the paytm ticket which i thought 90% will get refunded) + rs.1600 (The bus i have booked with redbus) = rs. 4780.

Relief required:

I would like to get my refund of rs.2862 (Which is 90% of rs.3180). Hope it clarifies you to accept that it is the bug/glitch in the paytm ios app.