| Address: Mumbai City, Maharashtra, 400066 |
| Website: Paytm.com |
Hello,
Ref. Ticket no. 05585351. (Generated by paytm)
I've recently experienced worst issue with paytm after being there long time customer. I got certain amount in paytm wallet and one fine day they automatically deducted certain amount without even intimating me for uber "there new tie up". They claimed it was a disputed amount charged by uber. When i enquired for this using there email customer support, i got almost 5 replies and all were copy pasted. Each email simply asked me to contact uber as it was charge applied from them and they have no idea what was this charge for!
They apply charges on account just by getting notified from there tie ups without getting any additional information. I am not sure if this is even legal. Customer service is worst and they don't know what they are writing in email, they literally contradict everytime they replied. I got case escalated for review but nothing was done.
I multiple times asked about why paytm was charging me if it was a dispute with uber, they got no answer. One of there contradicting statement was "paytm wallet amount has been adjusted for
Clearing the arrears*. You would have received communication
From uber regarding this adjustment. I would like to suggest you that* ride
Charges and deductions are handled by uber itself"
Am not sure why should someone keep money with them if they reserve all rights to remove money for any company they have partnership with.