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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025

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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: 713206

Website: paytm.com

I use paytm regularly in order to buy certain consumable goods as well as to do recharges and top ups on my few private number.
The problem is that this particular company is charging an extra ten rupees for every recharges and top ups.
For example
If i do a recharge of rs 20 from their website the bank will deduct rs 20 from my account. This particular company will again deduct rs 10 from my account without any reason. No confirmation will come that the particular amount has been deducted from the account.
One will only when the see their final remaining balance.
To my view the deduction of rs 10 is completely unethical and the particular company is fooling the consumers. I would certainly like to know what for they are deducting such amounts.

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Address: 110092

Website: paytm

I have booked movie tickets for the movie Kapoor and Sons from book my show app and i have made my payment through paytm wallet.. The payment has already made by paytm and i have received message by patm but i didn't received any confirmation from book my show nd i have called customer care many times but i didnot get any reply .. please kindly reply for my query as soon as possible.. Paytm Txn ID [protected]

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Address: Ahmedabad, Gujarat

Website: Ahmedabad, Gujarat

Dear sir
Paytm team
That is confirm by my bank a payment of my electricity bill paid by debit card done. If otp put wrong or some mistakes taken transection failed but amount rs.1470.00 debit in my account that min's it cr in paytm a/c
The bank transaction id is 0676974/[protected]
Copy of my bank passbook attech

So kindly request that my torrent power bill paid or my money back
Thanks & regards
Pankil gandhi

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Address: Ahmedabad, Gujarat, 382350

Website: paytm.com/shop/p/seagate-expansion-falcun-stbx1000301-1-tb-portable-external-hard-disk-black-STOSEAG

I have purchased 1 TB Seagate Hard Drive and it was not detected on my computer and than i tried in different Computer and Laptop too.So i went to Service station and completed registration but service person told me that this product is out of region so warranty is not available for INDIA for particular product.
Service person told me that no one can sell this product in India. So i have required approval letter so i can able to service in our country.
I informed same to PayTM and provided all required document as per they had mentioned in mail.
But after so many days PayTm is not doing anything.
Kindly help me to refund my money or replace the product with India warranty.

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H

helloharish

from Ahmedabad, Gujarat

Mar 29, 2016

Hello, My complaint No. is " 00714170 " but am not getting any update for my complaint. Kindly, do the needful so i can use the product on time.

H

helloharish

from Ahmedabad, Gujarat

Apr 5, 2016

Thank you very much for forwarding my application to the PayTm and resolved my problem.

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Address: 201301

Website: Paytm.com

Dear sir/madam,
I have booked ticket from hubli to bangalore through paytm solutins and date of journey was on 13/03/2016. Paytm ticket id is ohgog8. Booked travels is varsha travels. But i got one text message from travels on 13/03/16 at 6:49pm saying that bus has been cancelled. But when i called to varsha travels they told me that i'll get refund from paytm solutions. So i raised requests to paytm on 19/03/2016 since i thought i'll get money within a week. Now after waiting till 28/03/2016 i have not received my money back and they are not picking calls also so i have complained to consumer complaints. So kindly resolve issue and hope i'll get back my money.

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Address: 605008

Website: paytm

Sir,
I had recharged mts mblaze on 18.03.2016 vide ref [protected]/paytm through internet banking for rs. 499/-and it was not credited in the account. Same dayi recharged through mtz retail shop in the evening and it was credited in the account.
The recharge made through paytm was debited from sb account but not credited. Please lookinto and recredit the same

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A

asit 50

Mar 28, 2016

I had recharged MTS Mblaze on27.032016 vide ref [protected]/paytm through ATM card for rs.299/- But not recharge. So kindly refund my A/C No.[protected].IFS CodeSBIN0008766(SBI).My MTS Mblaze No.[protected]. Please necesary action for my refund Rs. 229/-

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Address: 700048

Website: www.paytm.com

I buy a shampoo through paytm website but a major problem is created .
Seller : ultron commerce private limited
Tresemme hair fall defense shampoo 580 ml
March 18, 2016, 5:29 p.M. I cancelled the order and delivered to rto on march 23, 2016, 5:11 p.M. And status is return accepted. Over 1 week after my return but i don't receive refund till now.
Please solve my problem as soon as possible.

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Address: Mumbai City, Maharashtra, 400056

Website: Consumercomplaints.in

This is the second time that without any usage my mobile recharge has drained out.
Earlier when i recharged my 3G data pack and the very recent is when i recharged roaming tariff. I didn't make any single call and still the balance shows zero. Without using much of any application, 350 Mbs drained out just in 5-7 minutes!
It is depressing that after paying such money, worth services aren't received!

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Address: Pune, Maharashtra

I have done post paid bill payment of airtel service provider through you on of my post paid mobile [protected] 19.02.2016.The payment is made by mode internet banking through Indian Overseas Bank.The reference number is paytm- [protected][protected]@907598.Amount paid is Rs.233/-But paytm has received the amount and it is neither remitted to Airtel company nor refunded to the bank account nor credited in paytm wallet.My another mobile no.is [protected] .kindly refund the amount as it is more than one month.It is not acceptable from the company like paytm.

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Address: Hyderabad, Andhra Pradesh, 500072

Website: paytm.com

Hello sir,
After listening to my friend advice, i have tried paying my reliance postpaid bill of 571.23 rs for [protected] through paytm and that transaction got failed., and this amount is neither credited to my bank account-(Hdfc credit card) nor the paytm wallet. It is already been 4 days and still my money is not a concern to paytm?

This is the mail i got from paytm.

"hi there,

We are really sorry that your bill payment of vodafone mobile [protected] for rs.571.23 failed.

Your money(Rs.571.23) has been refunded and is now available in paytm wallet for immediate reuse.
You can use paytm wallet for recharge, bill payment or buying any item at paytm. For more details go to paytm.com/paytmcash

Paytm wallet can be used for recharge, utility payment, shopping at paytm or at hundreds of partner. If you wish, you can also credit back this amount to the payment instrument used for purchase. To do that, go to “paytm wallet transaction history” and click on “refund to bank” for this purchase. It usually takes about 7 days for the amount to be credited to your account."

The money is not there even in paytm wallet or my bank account.

I demand my money to give back to me.

My paytm registration no: [protected].
Alternative mobile no: [protected].

I have attached my credit card statement of hdfc and also paytm email.
My life was peaceful before choosing paytm but now i am wasting my time on writing mails to paytm..

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Address: Amritsar, Punjab, 143105

Respected sir/mam wherever I try to send money from my paytm ac its ask about bank holder name account no. And ifsc code which we have to choose from your ifsc code link in this link my bank's ifsc not mentioned kindly update it my bank ifsc code is icic0003578
Branch name Amritsar mandi chheharta
Bank name ICICI LTD BANK
So please update it as soon as
My mobile no. Is [protected]
Sandeep Singh Rana

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Address: 560102

Website: paytm.com

Amidst spirituality being duped by a number of atheists and their views in a country like India, comes up another wayward approach of Paytm, wherein, the company chose to shed off spirituality from its shoulders. Paytm, instead of extending support to a devotional platform has gone ahead and made it evident from their move that they have no concern with India’s aesthetic shade and neither do they have any intention in hosting for sites catering to Indian spiritual and devotional needs. #Blunt move by Paytm marking no support to India’s spiritual side.

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Address: XXXXXX

Website: www.consumercomplaints.in

Paytm — electricity bill unpaid

21 march. I paid 1740 rs torrent electricity bill by debit card amount debited in my bank a/c but not credited in torrent power.So what is about my transaction status.Please help for my issue.

Today torrent power company inform me that your transaction has been failed from your bank ( paytm ) end.But it was paid by bank.

Thanks & regards
Jignesh virani
[protected]

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Address: 160003

Dear sir, today (25 march 2016) some fraud made with me, who used my debit to purchase from paytm. I received message that your a/c has been debited towards your debit card purchase, but didn’t make this purchase.

Please help me, and guide me what should i do? His transaction details are according my net banking account is

Transaction description - visa pos txn at in /paytm noida
Reconciliation reference - s93170984

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Address: Chennai, Tamil Nadu, 600106

Paytm is a cheating online shopping platform. Don't buy huge discount products because it's all returned or refurbished products. When you buy a product or do payment paytm encourage you to use promo code for winning iPhone or one lakh cash price etc...if your really a winner paytm will not consider you as winner they will create a fake winner list and post the winners. This is a business trick just make you tempt and kick you off. As of my experience paytm is untrusted, bluffers, cheating company.

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Address: Chennai, Tamil Nadu, 600107

Website: Paytm

I had booked a ticket from Chennai to Tiruchendur one month before for today's journey in Jeyam Travels. While I reached there they said ur name is not booked here but I have my booked ticket message with me . For this My brother have called Jeyam travels and Paytm customer care but there is no response. But the members in the travels said ur ticket is not validated from paytm. They have treated me as without ticket. This is so disgusting.
Date of incident.24/03/2016
Provide correct resolution for this issue

Apr 08, 2016

Updated by Antony Durai please find the PAYTM reply

Hello there,

This is with regards to the concern that you have registered with Paytm.

We understand your concern. However, as per our terms and conditions, we are unable to process the refund. For more details, kindly refer to the terms and conditions of the Paytm bus ticketing services.

Paytm will not be liable for the following points:

1. Untimely departure/ arrival of the bus
2. Rude behavior of bus operator's employees
3. Bus seats/ cushions not as per customer's expectation
4. Bus cancellation due to unavoidable reasons
5. Baggage lost /stolen /damaged
6. Change in customer's seat to accommodate a lady /child at the last moment
7. Customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveler on that particular bus)
8. Change in the boarding point and/or use of a pick-up vehicle to take customers to the departure point

Note: Paytm is only a bus ticket agent. It does not operate bus services on its own. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, it has tied up with many bus operators and service providers.

Paytm advise customers to choose bus operators they are aware of and whose services they are comfortable with.

Should you need any further assistance, let us know.

Thanks and regards,
Paytm care

Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.

ref:_00D28dppr._50028Fj2vZ:ref

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Address: 201 301

Website: paytm.com

I bought Voltas Voltas 185EYS 1.5 Ton 5 Star Split AC (Silver) with order number [protected]. A wrong product with wrong color has been delivered on 7th March(Expected by 3rd March). I put a return request on 8th March and on 9th march the return got approved by paytm. Since then I've been wring mails regularly and calling but till now nobody turned up for return pickup. The money I spent for the AC is blocked up with PayTm.

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Address: New Delhi, Delhi, 110019

Website: paytm

Dear Sir/madam
Yesterday at 3:30 PM a call came from jadav [protected] telling he is speaking from paytm and ask me to verify the my bank account detail .i did not give the detail that time then he told me that after 3 hour call will come from paytm for refund of fake transaction done from my paytm wallet of 600/-on 21st march at 11:39 am.then at 6:29 pm call came and he told me he is calling from Paytm named Deepak [protected] asked my ATM card no.telling the amount I am refunding to your account.then inspite of credit the amont I received continue 4 message between 6:29 pm to 6:41 pm on yesterday 23rd march of debiting the amount of 28500/-from my accout .he made these transaction without knowing ATM pin .i am financially poor.this amout I borrowed from someone.please reverse my amount .
Hemant Singhal
Mob.no.[protected]

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Address: Indore, Madhya Pradesh, 452010

Website: www.paytm.com

Sunday 20-mar-2016 i have orderd food costing rs. 337.5 from food panda where i was about to get 20% cash back from paytm in 24 hrs.
Cash back still not credited in my wallet after 3 days.
Since i am a new user in paytm and not expecting such types of fraud however i believe the issue will be resolved as soon as possible

Regards
Siddique ahmad
[protected]

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Address: Thane, Maharashtra, 401203

I want to pay electric bill via paytm but I cant see my location in your area list.

My location
Patankar park, Nalasopara west 401203
Maharashtra [protected]

MSEDCL LINK

https://wss.mahadiscom.in/wss/wss?uiActionName=getViewPayBill

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