PayTM Mobile Solutions Complaints & Reviews

I ordered fasttag from paytm twice, never delivered to me, .
I tried to contact their so called 24X7 customer support millions times, but no one responded in months,
worst experience so far.
Please dont use paytm.
they are the crooks.
I spoke to their customer care once after waiting for 45 minutes on the call and asked for refund or deliver the fattag in 1 week.
that never happened.
neither my money got refunded nor the tag was delivered.
its impossible to get hold of their customer care executives, and even after 1 hour of waiting you talk to them, they are unable to resolve the problem,

worst experience with Paytm

I have transferred following amount in wrong account no.
Amount:- 3948/- by UPI transaction id:[protected].
Amount:- 8580/- by UPI transaction id:[protected]
Both this transaction happened by mistake and credited into following account:- FORTIS LIMITED account number[protected], Beneficiary name- FORTIS LIMITED, IFSC CODE- PYTM0123456

Please REVERT both this amount in my account by which it was sent.

Paytm FASTTAG was registered in my son's phone Number [protected]
Since he has gone out of country for his higher studies his Number will not work over there
Hence I request you to change the Phone number [protected]
I have attached
RC COPY OF THE VEHICLE
BARCODE OF THE FASTTAG
As per your Mail i have attached details documents mentioned in your mail Dated 6 Jan 2020
Regarding your query with Paytm Care (Reference No.:[protected]dated 16th Jan[protected]/ 20/1/[protected]/ 26/1/2020)
Till now since from 6th of January 2020 i have requested & lodge & requested to change of Mobile No at Five times till now nothing has happened
I request you to take some action against payTM
Hope do needful

SANGAMESH KORI
[protected]

I did a Jio Recharge of Rs 2020 via paytm on 27/01/2020 at 06:14 pm. In a hurry, I recharged a wrong number instead of the number I wanted to recharge.The Paytm account is registerd with my name Arpit Bansal and my number +91 [protected].The invoice of the transaction is attached with this mail. All the other necessary details regarding the transaction are given below :-
Mobile Number recharged wrongly is [protected].
Paytm Order ID is [protected].
The operator reference number is [protected].

I have stored my saved money of 15k rs.in my paytm bank account[protected] but on 26 jan 2020 i received a message on my phone telling that my paytm account is blocked due to suspicious activity. I haven't used paytm in last 1 week so how can any suspicious activity be shown in my account. Now i am not able to login to my paytm account and my 15k rs. Which i have been saving since last 1 year to buy a phone is blocked and they are not replying anything correctly nor i am able to contact to customer care to get any solution. They are doing fraud on me and my money is now stuck. Please help me get back my savings.

Its been more than a month since i purchased fast tag. Despite regular followup of more than 30 min wait time on call they have not yet activated the tag. All required documents are submitted since last 30 days.

Due to inactive fast tag i had to pay penelty (Double the charge) twice. But despite all complaints and followup the tag is still inactive.

Order no : [protected]
Tele call complaint no:[protected]
Online complaint no:[protected]

Paytm mobile solutions — fraudulent transactions from paytm app

2 reviews
Maharashtra, india
Abu602 on jan 5, 2020submit a complaint
Fraudulent transactions of approximately rs.1.5 lacs was done by a person with the name paytm customer care support who called from mobile number [protected] on my number registered with paytm, stating to update my kyc on 31.12.2019. He asked me to login to an app and then carried out all the fraudulent transactions. Immediately i tried to lodge a complaint with paytm but could not connect with the customer care support inspite of trying to call several times. Subsequently, i tried to lodge this complaint with paytm customer care to stop these fraudulent transactions on 01.01.2020. They registered my complaint under ticket number:[protected] but refused to provide any email of our conversation for the same. On 5th jan. 2020, i again called paytm customer care to check the status of my complaint. After such long hours of waiting to connect with the customer care, i was able to connect; but unfortunately there was no progress in the investigation of my complaint. I requested to talk to the manager and requested him to notify the status through email, but he refused to send me any email stating they do not send emails to customers and provide all the information on their paytm app only. My money is lost and these people are showing grave negligence. Please look into my matter, i am suffering lot as this was my only salary savings.

I ordered a t-shirt from paytm mall on 31st dec. & it was supposed to arrive by 7 jan. So on 3 jan. I got a notification from paytm at 8:49pm that the status of my parcel was "delivery attempted" but it didn't arrived & i didn't even received a call from the courier partner so i thought it might take some time & i waited till 7 jan. But my parcel didn't arrived & its status was showing that i will receive it by 9 jan. So i again waited but it didn't arrived so i cancelled my order & it automatically requested for refund but after a few hours the status was showing that my order is "delivered". So i called the courier partner who was supposed to deliver my order & then he himself told me to report the order as they were not able to deliver my order due to some reason (Probably fraud) so i reported the order on paytm & also called on their customer care and explained them the whole matted, they said they will investigate my case but after that they came up with a result that my order is delivered & the courier partner himself has confirmed to them that they have delivered my parcel. When i placed my order i received an otp no. & my order was supposed to be delivered only if the courier partner arrived to my location & i give him that otp no. At the time of arrival but still all this happened. Probably the worst experience to order something from this site. The courier service was blue dart. My order number : [protected]

On 08.01.2020 we had paid twice the toll charges while travelling to karnal.
We have taken the cash receipt of 105 rs & paytm has also deducted same amount via fastatg 70 rs+35 rs.
We have also addressed this query to helpdesk of paytm on the same day i. E. 08.01.2020. Till date our query is unresolved & our amount has not been refunded yet.
Please let us know how many months do you need to give our refund back as we have already provided you all the proofs regarding this transaction.

My vehicle registration numner (Vrn) was wrongly updated by paytm and i raised complaint for vrn change and activation on jan 11th.

Initially it was activated and late it noticed this was deactivated due to verification issue.

Jan 11 2020:
Immediately callled customer care
And they suggested send an email of rc copy. I send an email and received an auto email stating that they need both side of rc copy which was noticed bit late. And also mentioned during call it will get activated within 48-72 hr

Jan 15 2020:
Called customer care and they said we are working on it both side not required as other side is blank page.

And also committed it will get activate today evening.

Jan 17 2020:
Two days passed again i called and they said you haven't uploaded rc copy.. What!!! I surprised

They suggested to upload rc copy on application via paytm app.. What a process!!!

I did and asked is there anything... But they are unable to provide a date and time... All it was like the same story 48-72 hr...

Ok leave it.. Let us move on another day...

Jan 19 2020:
Totaly frustrated and raised complaint to close my fasttag.. As it was not activated and meanwhile during these days i was in travel waiting for a long queue in toll...

Jan 22 2020:
I called customer care as i see they were not responding for my fastag closures request..

Oh my god i called customer care they said you should activate the fastag before closure... What a process!!!. I said then you activate it... And close it...

Again paytm!!! We will activate asap.. But no specific timeline... And i wanted to call again for closure... Finally disconnected the call.

The customer support executives gave wrong commitment and they haven't well guided to resolve the issue.

When the sla is 48-72 hr i spend more days 11 days.. Whom should i contact for this...

Dear sir,

As desired vide your mail dated 18.01.2020, i submit that i had taken fastag from paytm and got affixed on my car. I am living in jind haryana and not visited any toll plaza and my wallet account was debited rs 200/- as per toll tax transaction report attached.. I filed a complaint with paytm care to refund the amount of toll tax wrongly debited to my wallet account and submitted all informations as required by them. But despite my constant follow up, the officials of paytm did not refund the toll tax amount wrongly debited to my wallet account. For your ready reference, i am attaching the following documents to elaborate my concern/issue

1. Copy of rc of my car.
2. Transaction report of toll tax wrongly debited to my wallet account without visiting any toll plaza.
3. Image of my car.
4. Image of fastag bearing barcode 20968486.

All these attachments have been sent to paytm care but no step has been taken by them for refunding of toll tax wrongly debited to my wallet account.in the light of the circumstances, i approached your good self to issue suitable instructions to concerned paytm to close my fastag account and refund me security rs 250/- plus threshold balance rs 150/- and toll tax wrongly debited amounting to rs 200/- in my account with pnb.

Hoping for immediate action in the matter,

Sincerely yours,
Bhim sain aggarwal
Regd mobile no. [protected]

To
The bank manger,
Paytm bank

Sub:- money transferred to wrong account

Respected sir,

I beg to say that. My sel[censored]dayveer singh s/o virendra singh residence of bm39 house no 603, hindpuram colony near police line mainpuri uttar pradesh pin 205001 city. I have an account no [protected] in your bank branch. Please note that upi transaction id no[protected] date. 08/01/2020 is wrongly credit from my account in favor of bhagwan das paytm bank a/c no[protected] account.. Please note that it should be verified by bank as soon as possible from your side.
Request you to please revers the transaction to my hdfc current a/c no.[protected]
Upi transaction id:[protected]
Dated: 08/01/2020

Name: udayveer singh
Mob - [protected]
Savings a/c no. [protected]
Branch: 2719 station road mainpuri 205001

Hi,
I ordered fastag from paytm, order id - [protected], order delivery was scheduled for[protected], however it got delayed and finally i got it delivered on[protected].
To my surprise the barcode in app and the barcode in physical card is mismatched. I opened a ticket on 25th dec and was assured a replacement fastag, however now despite multiple followup i am not getting proper support and even status from paytm. Please suggest where i can file a legal complaint as i am facing lot of issues in my commute at toll plazas.

I was waiting for the bus at 11:30 pm from kalpetta to bangalore when i thought of giving a call to sam tours and travels to check on the eta. I was told my pnr is cancelled from my end! And was told to check with paytm for further. I called paytm and they told me order was delivered successfully. I was stuck in an unknown place in the middle of the night and no assistance provided from either paytm or sam tours and travels.
Furthermore i did not receive any cancellation email or message at all, and later an email was received asking me to rate my ride which i never took!!
Please take appropriate action about this and refund my money asap!

Pnr: 288844

Recently i did a online transaction to the company named gomati super bazar. But after successful transaction order not done. Only payment successful when contacting paytm, they are asking to rise an fir, it happened through their app now they are asking fir, why we need to suffer for their mistake. Please help me regarding this. My paytm order reference no is[protected].
Paytm transaction id is [protected]

I has purchased a pubg royal pass of rs. 799/- but i hasn't received the uc in my pubg account as the money was deducted from my sbi internet banking. I request you to look into this matter very seriously asap.
Tranction id: ref#igahwtywz1

I purchased an item worth 3999 but didn't received the item
While i contacted the bank seeking information about my purchase they said that the money was successfully transferred to times of money limited
Either i want my money back or the item i purchased
While i tried to directly contact the company i send a complaint and they never responded to it
I hope my complaint will be resolved as soon as possible

Sir
My wind shield broken and fast tag purchased from paytm broken
Then I ordered replacement on 21dec 2019
But not received
Then 4 days ago I requested to close my fast tag so that I can purchase from other company. But no solution
Please help
Arvind chahal
[protected]
Hr07y 1014

Sir
Mujhe flipkart par 1999 ka sale tha chrome par flipkart me mila ussme likha tha paytm se payment kerena ke liye ham kar diye or wooo fraud tha ham kya kere sir
Order I'd no h[protected] [protected]
Name subhash clother
Time & Date 14 Jan 2020, 11:52Am

I had ordered a paytm fastag with order id: [protected] on 4th dec and it was delivered on 14th dec 2019. Now when received the tag i found out that there was a bardcode mismatch as the barcode in the sticker was different from the barcode mentioned in the paytm app. For this one day rs 60 was deducted from my account. It was showing that my car no. Went through a toll in haryana but my car is registered at kolkata. So this was a complete mess. I called the paytm customer support and told them about the issue. After 7-10 days they came up with a resolution that they have blocked the old tag and issued a new tag. But till now after 1.5 months since i ordered the fastag i still do not have my correct fastag nor my rs 60 that was incorrectly debited is returned. There is no support from the customer executive team. Paytm fastag is a total mess. This weekend i am going for a road trip with no fastag and still when i call the customer care all they can say is "you query has been raised you will receive a solution shortly".