PayTM Mobile Solutions Complaints & Reviews

I made a transaction on paytm mall link for a cell phone. My money got deducted and got the reference code but the link now is not getting opened. Please help with the refund. This was with the name of great Indian sale. The money got deducted from paytm wallet.

I was delivered a product (Leather jacket) amounting rs. 7000 without brand tags on it and had no brand packaging.. When i raised a request to return the product, paytm did not cross verify the seller and check cctv footage before the product was dispatched, instead paytm glagged my account and providing no reply and no resolution.. Paytm is biased with the seller.. I had a conversation directly with the seller and seller confirmed they sell products without brand tags, but paytm is not helping to resolve this and flagged my account without investigation

Hi,

Purchase date : 22/11/2019
Company : paytm
Item : fastag
Location : bengaluru
Issue : wrong item delivered
Latest query ref no:[protected]

Since govt has mandated to have fastag for all vehicles by dec 1st, i had placed an order for fastag through paytm on 22nd november 2019 for my car.
I received the courier on 28th november. And to my shock, the barcode on the courier recieved, and the barcode on the paytm app for the fastag was mismatching.

And on 6th december money got deducted (Rs.230) from my fastag account for using the fastag in vadodra toll plaza. When my car is actually present in bengaluru.
I informed the same to paytm through their 24x7 service in app. I never got a proper respone from them.
After so much waiting in the toll free number on 6th december, i got hold of a customer care executive and explained the issues.
And they promised to solve the issue within 24-48 hours. And the above ref. No: was generated. And i provided all the information asked by the team.

Even after multiple follow ups, till now, the paytm team has not done anything to solve the issue. And it has been a complete mental torture for me.
And loss of my money.

To add to my frustrations, paytm team closes the case saying "your fastag has been succefully delivered".

I have purchase fastag from paytm on 14 dec was received on 19 dec. But it was inactive hence i have raise complainant through cust ser by sms but no responce received. I call on tollfree no after 2- 3calling my fastag balanace shown in wallet. When saw the details br cd of fastag was mismatch. Again i call to tollfree no. Suggested to closed the active fastag & refund received rs.400 n purchase new 1 @ rs. 500. What about my loss of rs.100. & mentaly harassment. I want raise complainant against paytm for all this n want compensation for the same.

Money got deducted from my account. But merchant is saying we have not received and charged me twice.
Amount 2950
Reference number :[protected]

They don't even care paytm support.
One of the most worst cheating merchants like this. They don't know how the transaction goes. How to swipe even.

Please refund my money asap.

Merchant mobile number : [protected]
Name : thirsty camel
Kphb hyderabad.

My mobile number : [protected]

Fraudulent transactions of approximately rs.1.5 lacs was done by a person with the name paytm customer care support who called from mobile number [protected] on my number registered with paytm, stating to update my kyc on 31.12.2019. He asked me to login to an app and then carried out all the fraudulent transactions. Immediately i tried to lodge a complaint with paytm but could not connect with the customer care support inspite of trying to call several times. Subsequently, i tried to lodge this complaint with paytm customer care to stop these fraudulent transactions on 01.01.2020. They registered my complaint under ticket number:[protected] but refused to provide any email of our conversation for the same. On 5th jan. 2020, i again called paytm customer care to check the status of my complaint. After such long hours of waiting to connect with the customer care, i was able to connect; but unfortunately there was no progress in the investigation of my complaint. I requested to talk to the manager and requested him to notify the status through email, but he refused to send me any email stating they do not send emails to customers and provide all the information on their paytm app only. My money is lost and these people are showing grave negligence. Please look into my matter, i am suffering lot as this was my only salary savings.

I book the online fast tag in paytem november delivery date is show the first november28. But delivery the december 16 th i do the daily msg and call but not reply the castmer care people. Daily told 48 hours clear the complaint is told but not coming fast tag after december 16 the delivery the fasttag. That fast tag is block list show the tool plaza but my mobile vallet is 300 rupe balence is thire active is show car number is corect but not working. I give the 10 time comliant after sending the one link. Book the another logo charged the 100 rupe janavary 1st is show the delivery date. Everyday move the delivery date still not deliveryed. Daily do the fighting tool plaza people. Pay the cash in 30 to 40 minits waiting. I am a taxi driver every day lass the 1000 rupe is every tool plaza and airpot tool waiting time. Tool people is told the paytem fast tag is not working pay the cash. What i do sir. Really bad service i face the problem pls take the actions refund my lass amount.

Dear sir/mam,
Order paytm maha sale mobile phone and i am pay amount 1799 rupees but they not provide my order and also not refund my pay amount. I am share my transaction information. I am uplode pickture. I request you sir/mam please help me, refund my money my account
I really thankful to you.
Thanking you
Anup ram

Otdered fastag from paytmmall (Paytm.com) on dec 22nd, 2019. The fasttag got delivered in 4-5 days. But it is not activated. Called the paytm fastag helpdesk 10 times. Went through to an agent only once in 10 days. Submitted all the documents (Rc copy, fastag bar code, vrn) many times but nothing works. Their call centre rep say she can't help. [protected]@paytm.com has gone silent. Query is not resolved and is being closed without any action. Need refund or activation of the tag.
Paytm mall order no: [protected]
Email: satyendra. [protected]@live.com

Sir, on 14th dec 2019 i make a payment for rs 555 for jio recharge by using amazon upi and rs555 is debited from my account and i also receive cash back but jio operator denies that they don't get any amount related with my reference no. Providede by amazon upi. And recharge is not given to me i continuously contact with both bank and operator but they just can't help me.

I purchased audiotechnica ath m 50x headphones worth 13, 999 from paytm on 26 dec 2019 and were delivered on 30 dec 2019. Upon opening the product box itself there were two invoices inside (Paytmmall order id :[protected] and [protected]) and on checking the headphones it was defective (Right earpiece wasn't working). So, i requested for replacement which was denied because as per paytm policy they only replace physically damaged or wrong product delivered. So, i wa told to wait for two days and they will look into it and i waited for two days and then i called them again as there was no response from them and upon calling them they denied that i did tell them about two invoices and told me that two invoices might be due to a mistake. So, i called them again and asked for details of order id [protected] (Not mine) and they told me that it was ordered on 13 sep 2019 and was returned by the buyer because it was defective. Now, instead of giving that product for repair or replacement to manufacturer or seller they sold it to me and now they are telling me that it is my responsibility to get it replaced or repaired. Why? I want refund or replacement done by paytm itself.

I have played a quiz contest of rs 1000 and i have given all 4 answers correctly also i had share referral to my friends and also downloaded the app of their partner and used for 10 minutes bt a didn't got my money. My paytm transaction i. D is 635279mh69. If you don't want to give the money to your players than don't invite us to play your quiz contest. I hope that you will send my money as soon as possible. Thank you

I have played a quiz contest of rs 1000 and i have given all 4 answers correctly also i had share referral to my friends and also downloaded the app of their partner and used for 10 minutes bt a didn't got my money. My paytm transaction i. D is 635279mh69. I[censored] not suppose to give the money then don't make this quiz contest.
I request u to send my money on my transaction i. D of paytm. Thank u

I ordered an earphone from paytm .
But when they delivered that item that was not that i have ordered they cheated, and there is no option to return the item this item can't be returned.
I have attached two photos one which i have oreder and one which i have recieved
Please take appropriate action against them

In amazon my wife see offer for i phone 11 pro 91% discount. She select the item when selecting the item payment page directly going to paytm and we got message from bank your 3999 debited like that. But untill now no updation where is the money where is the product like that. When we are booked item we got a order id and sms also but after that no response no updation. Its happened januvary 1st

I got fastag from paytm on 19th dec - 2019 and from 21st dec-2019, they started deducting money and shown i have visited various tolls but truth is i didn't apply fastag yet on my car and paytm deducted rs 865 from different transactions. Report of paytm showing i have visited toll plazas actually my car was parked at home that time and fastag is still not pasted on it. After multiple requests to paytm 24x7 help center, they are asking again and again same information, rc copy, transactions screenshot, fastag barcode etc.

Please help me to get resolution of this.

Hello, please note that my order has not been delivered, I have been calling them and they have been mocking me by saying issue is prioritized, I will require a compensation from them due to my time spent calling them and facing health issue on the same, they have not taken any responsibility and have given fake responses.

There are number complaint tickets and calls lodged om their app, still no work done.

They even don't send email as well.

I am fed up of this issue.

Please help, it yas been more than a 3 weeks.

I have already paid, but still no product.

Order id:[protected]

Please do not trust their response, they are masters in manipulating people

Thank you

I purchased Paytm First Membership on December 30th.

After purchase, when I attempted to avail the cashback benefits, I kept getting an error that the Promo Code is not applicable for this account. It should've been. It was the same account I purchased Paytm First.

I contacted Paytm via Support option in the App. The customer agents were utterly useless. They kept copy pasting generic responses instead of actually resolving the issue. Told me to wait 72 hours. I wanted to watch a movie on next day. It was New Years eve. So I said I can't wait 72 hours.Then they blatantly LIED that Movie/Travel tickets take upto 48 hours to activate. It doesn't. It activates immediately.

When I asked them why they are lying, they didn't respond and said they are working on my issue. I was tired of their lies and false promises.

I tried to call them. But all the numbers listed in the Paytm app are for different sections pike Wallet, Bank, Movies etc. None of those numbers can connect me to the Paytm First team.

So I sent a message to the Paytm First team to call me. THEY IGNORED IT. I sent 3 more messages to call me. THEY IGNORED THEM AGAIN. And only said: They are still working on the issue. That was on the 3rd day.

I paid 750 for the membership. They promised priority support and now they don't even care.

DON'T BUY PAYTM FIRST MEMBERSHIP. IT'S USELESS.

My Order ID: [protected]

After raising multiple complaints regarding fastag activation in paytm app I still keep getting mesg to upload documents despite uploading documents.

I do not understand why you customer support doesn't solve any issue raised in paytm app. My issues are pending from 10days. Customer care numbers are always busy. Cannot speak to a y representative. Worst service by paytm.

Please take action.

Hi,

See below transaction details, today had fraudulent with me . you people opened bank account without KYC, using those account fraud people are coming to phone pay google pay and almost all the places there they can do online transactions.

Now can you please help me find the below ### who taken my 20k.

My question for you if you can't find the person who taken my money ..
then don't open PAYTM bank. that is LEADING such fraudulent activity.

From Attached snap you can get the details of the person who had done this activity.

regards,
[protected]@gmail.com