PayTM Mobile Solutions Complaints & Reviews

When I payment loan EMI from my paytm account the message shown transation faild but Rs. 3511 is deducted from my united bank account . Please refund my amount as early as possible.

Account Number :[protected]
Transaction Date : 13/02/2020
Transaction Amount : (INR)3, 511.00
Transaction Type : DR
Transaction Description : PRCR/[protected]/[protected]/PAYTM

I have been trying to follow up with paytm customer service for fradulent money deduction from my paytm fasttag when my vehicle has been parked in basement parking. They are not ready to address the issue even after proviing them with all asked documents. They just close the query without any response. I have been fedup and have been asking for refund of the inappropriate amount and closing my fasttag but thye are not responding.

Attaching the screenshots of the fraud transactions.

I ordered for fastag on 9th dec. On 17th dec, i received a sms mentioning that my fastag will be delayed due to very high order volume. But on same day my order has been marked as delivered, and i'm unable to raise any issue for delivery as there is no option available. Called fastag customer care multiple times, spoke for long hours and got fed up, as every time they tell me that they will send a proof of delivery, but never sent. I am also spending more money on tolls. I won't spare them like other customers

Please help. Me and send my amount reverse in my bank account before some day i send 1000 to my friend and amount had been dedicated in my bank account but do not see in my paytm pass book or order book i check my bank account i surprised because amount dedicated in bank but didn't see in paytm and do not receive my friend how to possible? I here with attached both photo of proof, please my amount send me my bank account

Naeem jigar

My amount has been deducted as withdrawn against dispute order id:[protected] as on 13/05/2019, paytm mobile no:[protected].
Till now amount not yet credited to paytm account, we tried for connecting to 24/7 chat but it not sending any msgs. It is showing as something went wrong.

Kindly help me when will my amount will get credited in paytm account.

Paytm query/issue ref. No.[protected].

Then[protected] and[protected] and[protected].

On 22 jan, 2020,

At 10:40 i was at bhagan (Murthal) toll plaza and rs. 70 deducted from my wallet which is correct.

At 12:02 i was not at bhagan (Murthal) toll plaza and again rs. 70 deducted from my wallet which is incorrect.

At 01:07 i was at ghagghar toll plaza and rs. 75 deducted from my wallet which is correct.

Both bhagan and ghagghar toll difference is 160km and one have to take approx. 2 hrs to reach from one toll to another.

If i was on bhagan toll at 12:02 how it can be possible to reach ghagghar toll at 01:07 which is 160 km far away.

Related attachment have been provided multiple times.

But nobody is understandable.

I had raised the issue on 23 jan, 2020 and raise many call to customer care and more than 20 days has been past but no positive response. They are not understanding or analyzing the issue just making the ignorance comment on ticket and poor support, poor answers. Back end team who is taking care of issues response is very very very poor. There are spoiling paytm name. Nobody taking credibility.

Their customer support is awfully poor and the worst customer support i have ever seen.

Please refund the money which is incorrectly charged.

Paytm has been deducting the money even without visiting any toll plaza. My car has been standing in my parking for many days and never visited any toll plaza but paytm is deducting the money and showing wrong transactions.

Their customer support is awfully poor and the worst customer support i have ever seen. I have raised this concern to them multiple times but every time they just send readymade responses even without reading my query. It seems any robot is responding. I will never suggest anyone to use paytm fastag as they are fraud.

I booked a ticket from irctc official mobile app using paytm gateway for upi payment and after payment and deduction of amount from my account irctc app shows pending from bank end.
Sbi sent sms for deduction of funds and bank balance is decreased but still no confirmation of ticket booking.
There is no option or button for refund of my money. I have checked at website of irctc also.

Sir

That i had booked a air ticket (Air india express) through paytm mobile aap on 21/01/2020 for 21/02/2020
Sarjaha to mumbai

But i cancel (26/01/2020) it for, that the journey was not suitable for me in that day.
Then air india express has confirmed my cancel ticket and send a mail invoice about my refund,

Booking id [protected]

Ticket pnr= umpfqr
Traveler= ajaya barik
Ticket rate =5478+1100 (Modify date)
Cancelation date 24/01/2020
Cancelation and air lines charge and service taxes=2928.58
And rest refund= 3650

But paytm 26/01/2020 refund money 1030

Then i talk with paytm, paytm said to me you will give us air india express invoice; again i mailed to paytm and gave this invoice
And paytm said we will resolve your issue whitin 7 day and also you will refund rest money. But today is 12th day but paytm not hear me and say airline have pending your money.

Then i talk with air india express
And i said that paytm say airline has pending your money but air india express said we have refund all money at a time.

Then i had call to paytm
Now paytm saying half money refund him from air india express

Now i am waiting on 12 day
But money did not refund and paytm playing with his customer
And paytm said airline se refund pending so i want conformaion
Where is conformation and i want my rest refund

Frouseted customer
Ajaya barik

Hello sir,
I have ordered for paytm fastag on for my uncle's car form my no. And its received by my uncle on at his house address. He visited outstation by his car imposed with received tag by paytm. But the toll balance has been detected form my own account not from my uncles account. Hence i requested paytm fastag to change registered number of that particular fastag and received ref. No.[protected] stating that my problem will be resolved within 24 hrs of complaint but i do't get any call or response from paytm fastag for next 48 hrs. Then i again on complaint on their paid no. ([protected]) then again i got new ref. No.[protected] stating same as problem will be solved within 24 hrs. But no action has been taken till now ofi have mention all complaint no.

But paytm fastag is not taking and step on every call it just say that your complaint will solve within 24 hrs plz wait... I have also submitted all documents asked by paytm fastag representative on their app

I had ordered for fastag through paytm app and was delivered. The fastag was delivered inactive. When tried to activate it by uploading rc of my car. The application was throwing an error continuously. When i called their customer care they asked me to share the copy of rc through query, which i sent immediately. Until now evrytime i call their customer care. They are not able to resolve the issue. I feel cheated by the company.

Paytm did not initiated cashback of RS 138 for Friday CitiBank Friday Movie offer within offer period time and when asked why it was not done, totally ignored my valid request.

I have booked two flights from paytm, the first flight (Vistaar) status is still not confirmed after 15+hrs, the second flights status shows cancelled but goair has sent me the tickets so i don't know whether my booking status is confirmed or not! What kind of a service is this, no one is picking up the calls (Customer care) i also mailed to them but no response!!
I need my ticket confirmed asap i have attached a screenshot of the...

My payment date is 1st feb 2020
My referance no. Ref#igahzuzip9
My contact no:[protected]
My payment done via sbi internet banking and my money goes to times of money limited inb
Game name is mobile legends bang bang
I attach last payment
Account of mobile legends
Message from bank with referance no.
Please help me on that give me as refund to my bank account i give u referance number

Good evening sir/madam,

I am writing this letter to inform you that paytm did cheat on me.

First of all i want to tell you that the vehicle attached in my paytm account is not mine. Money has been cut from my account three time. Earlier also i did complaint to paytm regarding this but they didn't respond. So sir please unlink this vehicle from my account and refund my money because this is not my car.

Sir i also attached the screenshot of amount deducted. Please take action quickly.

Thank you

Good evening sir/madam,

First of all i want to tell you that the vehicle attatched in my paytm account is not mine. Momey has been cut from my account two time. Earlier also i did complaint to paytm regarding this but they didn't respond. So sir please unlink this vehicle from my account and refund my money because this is not my car.
Thank you.

Good evening sir/madam,

First of all i want to tell you that the vehicle attatched in my paytm account is not mine. Momey has been cut from my account two time. Earlier also i did complaint to paytm regarding this but they didn't respond. So sir please unlink this vehicle from my account and refund my money because this is not my car.
Thank you...

These days, there are being done a lot of fraud thru your apps because sms received from your side as KYC in completed & these are being done from your some employee which are doing such cases & we don't have any customer number your site if available but those are not in active as.
[protected]
[protected]
[protected]

now your customer is being hate PAYTM & I have done complaints on PMO also because you have not have any toll free number as well direct line for solution.

I booked a ticket from ahmedabad to jodhpur on february 03, 2020 through irctc app. Amount was deducted from my paytm wallet but my booking status shows my ti ket is not booked. I cannot find a cancel or refund option anywhere on the application. What to do and will i get my refund? I need to know if my tickets will be booked. Or i need my refund.

Order number [protected]
date 30 Dec 2019
Order amount 500

I have been trying to connect with Paytm over the past month for the fastag activation. Initially they delivered a fastag without my Vehicle number written on it. I affixed that fastag to my vehicle and got it scanned on toll. It was passed once but no toll amount was deducted from my wallet. When I got it scanned second time, it was blacklisted. So i know that paytm has not done their work.

Since then i have calling them/opening issues in their 24/7 support section. No satisfactory responses either from issues or calls. They always say that they cannot take any action in call, they are also not doing anything outside the call. They even haven't given any reason for fastag not being able to work out. Once i was with them on the call for an hour and asking them to forward the call to their senior however, they are reluctant to do that as well. They were stuck on one thing that it is taking time, have patience. They did not provided any satisfactory response.

On 28th January, they delivered another fastag to me, this time my vehicle number written on it. They claimed that this is fastag is activated now and is attached to your vehicle number. I checked in the passbook section of paytm app, but couldn't see the fastag balance. I checked the fastag section, there are also couldn't see any active tag. The loop with customer service started again.

I have been tweeting them multiple times, but still not response. No response other then 'We have got your issue and are prioritizing it from our side.'

Attaching the screenshots of tweets.