PayTM Mobile Solutions Complaints & Reviews

Dear Sir, I ordered Samsung Led tv on 14 oct 2015 in paytm.com, order confirmed within a day, from that day onwards status was showing as 'waiting for shipment'. i asked about the shipment, they said within 24-48 hours, i asked yesterday night also, got the reply saying that shipment will happen with in 24 hours, Today morning got the message from PayTm, they cancelled my order.
if i ask them why, they are giving coupon, but TV price got increased. I was waiting for last 8 days for my product, all my family is waiting.
I called to customer care, they were telling they will credit the actual amount 35125 Rs in bank account. I was using credit card with EMI option for this order. Bank was charging interest also. I am not understanding what to do. it is so disappointing me. Very worst service. i need the tv to be delivery within 2 days my order number [protected].

ORDER NO. [protected] Ticket #[protected] Escalation Ticket #[protected] Booked 2 bus tickets thru paytm from Margao to Mumbai for 04-oct-2015. Bus operator cancelled bus without informing us, came to know that he cancelled the bus only when we called him leaving us stranded in rain and with luggage. We had to asked other bus drivers/operators for 2 seats but almost all buses were running at full capacity. Finally in one bus 2 last row seats were available for 3000 rs/ticket. We opted for that.. Lodged complaint with paytm(ticket no. above); no resolution till now.. Escalated the matter still no resolution.. pathetic customer service .. would advise not to book tickets through paytm

I ordered sony Led tv on 14 oct 2015 in paytm.com, order confirmed within a day, i asked when you will ship, they told within 24-48 hours, i asked after 48 hours, they told same after 1 week they cancelled my order. if i ask them why, they giving coupon, but increased the price to rs. 55000(previous price:49000).I waiting for 1 week, all my family is waiting, it is so disappointing. I got loan from 3 to 4 people..how I can answer them.. Very worst service. i need the tv to be delivery within 2 days

my order number [protected]

Dear Sir, Order no. [protected] has been cancelled by seller after 3 days of placing it. I dont understand how suppose they can play with customer's trust if they dont ensure that product is available or not! I want strict action to be taken on them. And want that nobody buys anything from paytm.

Hello all, I had ordered product from Paytm and got it after 9days that also damaged product, and i have requested for return the product and customer care persons will not responding me clearly i used to call them daily for cuntinuelsly for 2 monthes and for customer care nor its not toll free daily i used to 50rs talk time to talk with them regarding the issue and they used to tell the same thing daily wait for the 48hr we will make it in 48hr daily in call and in Email i have there email for the prof, and finaly when they pickup the product after 2 monthes of daily complants by me and they puted money in paytm acount after i requested to put the money in my bank acount, and they are telling like you can transfer money to bank easily but the thing is i am trying to do this from last 3 months its not possiable becouse they are telling to send the SMS to activate this future is TMB to 53030 that also i am trying but whenever i am sending SMS like that i will get reply like try again after some time. i just want to complaint on whoever is responsible for this becouse i wasted my valuable time and money only just becouse of the shoping with paytm.

I ordered a product: Order No is[protected] when I got it I realized that product quality is not as good as I expected..and hence I asked for return. and here the pathetic service of Paytm starts.. First they told me to send some picture of the product, I don't know which e-commerce company have ever done that since they have my money and if I am providing used product then they can refuse me refund. I send 5 pictures with my iphone 6, but still they told me that picture quality is not good so they need better picture and also more number of snaps..wooooo..I don't have words for this. Again I send them 7 more pictures and then what i got in response was unbelievable.. "Unfortunately, we don't have a courier pick-up service available at your address and would appreciate if you can courier the product back to the merchant to the address mentioned on the package" and let me tell you there are around 1000's of pickup everyday at my given address since it's an address of IT Park.

I have Booked a Ticket from Jamnagar To Ahmedabad on 11/10/2015. This is the order no. for the same on PayTm:- [protected]. This bus was cancelled by Bus operator. But PayTm is not giving refund I have complained almost 10 times in their customer support portal. But they are not giving any positive response.

I have Purchase Samsung battery through pay tm vendor. this product not working properly. I have to mail the Pay Tm they told me it is original have 6 month warranty then I has consult the samsung service center the told it is duplicate then again put the mail as same . Pay Tm guy ask the Job sheet as a duplicate written format. But samsung service center people not ready to give any latter. now this complaint has dead-Lock process. So Please kindly help me on this problem.

I have ordered for four numbers of Goodyear DP B1 4 Wheeler Tyres (185/60 R15 84H, Tube Less) and it was delivered on 01.10.2015 through Gati transports. On verification it was found that the seller has sent Goodyear DP V1 4 Wheeler Tyre (185/60 R15 84T, Tube Less) instead of Goodyear DP B1 4 Wheeler Tyre (185/60 R15 84H, Tube Less) . Subsequently a complaint was made to paytm and I was requested to send the images. Accordingly the copy of invoice and images of the tyres were sent through mail on 02/10/2015. But as usual without reading the mail properly, paytm sent a mail that your request for return against this order has been accepted. Then I informed them that I did not wish to return the product. The content of the mail was "Instead of DP B1 4 Wheeler Tyre (185/60 R15 84H) tyres, the seller has sent DP V1 4 Wheeler Tyre (185/60 R15 84T) tyres. Since it will take another 20 days for me to return the product and to get new set of tyres, I have decided to retain the tyres which was sent wrongly by the seller. My request in this regard is to pay back the difference of price between the two products since seller has sent only inferior quality against my order. As far as my knowledge goes the tyre which was sent to me was Rs 500 lesser that what I have ordered. Hence kindly make arrangements to refund Rs 2000 for 4 tyres either as cash to my account or cahsback in paytm account". Inspite of my mail, the paytm was repeatedly sending the mails that your request for return against this order has been accepted and also many reminders that it has been 5 days since you placed your return request. Finally I called paytm on 07/10/2015 and conveyed my ill feelings that I did not place any request for return of product and I wanted only the MRP difference amount. Mr. Shilpi singh who attended my call put me on hold atleast for 30 minutes saying that I am getting approval instantly from my superiors and finally told me that the amount will be credited within 48 hrs. Since the amount was not credited I called you on 10/10/2015 to address my issues, Ms. Jagriti rajora told me that I did not give any consent to the mail sent by Shilpi singh on 07/10/2015 and she once again sent the mail. The content was as follows "Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm against the order number [protected]. Kindly, let us know if you want to keep all the four tyres or want to return few of it so that we can credit the MRP difference if it". I immediately responded that kindly credit the MRP difference amount since I want to retain the product. In between I received a mail from paytm on 11/10/15 (sent by Aditi Rani vide reference 11) stating that paytm would like to inform you that as of now we can offer you 5% amount as a token of apology and requested to confirm for the same. I responded positively . However nothing was happened as usual. So once again I raised a complaint on 14/10/2015 and as usual I received a reply that a complaint has been raised with the concerned team to resolve this issue. As usual no progress in this regard. On 17/10/2015, I was getting a mail from paytm on that request for return against this order has been cancelled.The question of request for return did not arise anywhere and I was astonished to see such ridiculous reply from paytm. On Oct 17, I received a mail from paytm and the content is as follows "This is with regards to the concern which you have registered with Paytm against the order number [protected]. I would like to inform you that their is no difference between the B1 and V1. It is the same and no difference and their is nothing to worry about. The difference in v1 and b1 is only the lot difference, they both are made by the Goodyear company in different plants therefore to identify the difference it is marked v1 and b1." So I immediately sent a mail on 17/10/2015 that the issue is not B1 or V1. It is the technical specification variation of 84 H and 84 T and also called paytm once again on 17/10/2015 and talked with Mr. Piyush and he promised to resolve the issue within 48 hrs. On 18/10/2015, once again I was getting a mail that my request for return against this order has been cancelled. I really wonder how the paytm is functioning with such a poor and irresponsible team? Before recovering from the setback of mail sent on 18/10/2015, I received a mail from you 19/10/2015 stating that paytm are arranging the reverse pickup for the above order and requested me to keep ready for the reverse pickup with brand packaging and original invoice. Let me summarize the issues 1. The seller has sent 185/60 R15 84T instead of 185/60 R15 84H. So the seller has sent the wrong product. 2. I paid only for 185/60 R15 84H and not 185/60 R15 84 T. So I have every right to ask for MRP difference. 3. If MRP difference pay back is not possible, it should have been informed to within 48 hrs after I raised the complaint on October 2, 2015. Is it valid or not? 4. In such a case Why did paytm ask my consent to credit the MRP difference on 07/10/2015 and 10/10/2015? 5. Now I was told that the team has not agreed for this. Without getting the approval, why did paytm get my consent? Nowhere in the mail, it was mentioned that subjected to the approval of any team. In such a case it is the responsibility of either paytm or the individuals (Shilpi singh and Jagrirtri rajora) to payback the MRP difference as committed to me on 07/10/15 and 10/10/15 via mail. 6. I did not ask for any token of apology amount. Paytm only voluntarily asked my consent to credit 5 % amount as a token of apology and requested to confirm for the same. I did accordingly on 11/101/15. However no action was taken in this regard sofar? 7. After 20 days of correspondences, paytm now requested for the reverse pickup. Do you think that after agreeing for repayment of MRP difference and 5% token amount as apology by paytm, any customer would keep the tyres without installing, where I have informed my intention on 02/10/15 itself to retain the product. What I finally conclude is the paytm is more interested in protecting the seller rather than the interest of consumer. Since paytm and seller is trying to play a foul game smartly by prolonging the issues for the past 20 days without resolving it, I decided to move to consumer court to get relief for my grievances if they don't reply even after this post.

Dear Team, I have ordered two strontnium nitro 32GB SD memory cards, but the paytm has delivered me the two strontnium normal class10 32GB SD memory card. On receiving the 1st memory card, I raised the concern and requested for replacement with correct product. PayTM replied that there is no replacement process with them, and proceed with return&refund process and assured that atleast the second order will be delivered with correct product. But again wrong product only delivered for that order also. I was totally disappointed with their service and they were not even stand with their words also.

[protected] Forwarded message[protected] From: Akshat Vashishtha Date: Wed, Oct 21, 2015 at 1:19 PM Subject: Fwd: [Paytm Care] Re: Hi Team, I had really bad experience with paytm and i would suggest everyone not to do shopping from PayTM. cause i have not got my order on time... To: Harinder Takhar Hello Harinder, This is what your company is doing... no response till yet. i am fed up now and going to file a case by mentioning your name in that file.. Thanks & Regards, Akshat Vashishtha [protected] Forwarded message[protected] From: Akshat Vashishtha Date: Tue, Oct 20, 2015 at 5:33 PM Subject: Re: [Paytm Care] Re: Hi Team, I had really bad experience with paytm and i would suggest everyone not to do shopping from PayTM. cause i have not got my order on time... To: PayTM Customer Care I just only wants to know when will I get that watch??? On Tue, Oct 20, 2015 at 1:16 PM, wrote: Regarding your experience with Paytm Ticket #[protected]: Hi Team, I had really bad experience with paytm and i would suggest everyone not to do shopping from PayTM. cause i have not got my order on time. order nu- [protected] not at all happy :( -- Regards Akshat Vashishtha.. Vikas Jatav, Oct 20, 13:16: Hello Akshat, Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm against the order number [protected]. Sorry for the inconvenience caused. We've escalated your issue to concerned team and will revert you on the same asap. We hope this helps. Should you need any further assistance, let us know. Look forward to see you again at Paytm. Happy to help! Paytm Care Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Akshat Vashishtha, Oct 20, 11:00: Still I am waiting for my order. Is there anyone who will support, I think customer support is suppose to help the customer however its seems Paytm doesn't know the meaning of Support. due to this only other website are getting more customer than paytm. not at all satisfies... i think i would have done this order from other website. Sachin1, Oct 19, 12:06: Hello Akshat, Thank you for placing an Order # with Paytm. Please be aware that your order is ready for transit and can't be cancelled now. However, if you still do not wish to continue with the order, please do not accept the product at the time of delivery. The refused product will be returned to the seller. On confirmation of returned delivery by the seller, your amount will be refunded to your Paytm wallet. Please let us know if you have any more queries. Happy to help! Paytm Care Disclaimer:- ""Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.""" Akshat Vashishtha, Oct 19, 11:42: Paytm listen i am going file a case cause i am not at all happy with the services you have provided.. you know this is my birthday gift with attached feeling of my friend and it is still pending to be delivered hence future i would request you deliver it by today only or make it cancel. Even though i haven't receive my cashback yet. Order ID : [protected] Product : Fastrack watch ​ Feedback : you need to work on your customer service or contact us. Need to improve your quality. ​​ i have called on your given number on website.. nobody is responding there. remember - if the particular order will be canceled by you than i want my money to be refunded in to my bank account not into paytm wallet. very bad experience at the time of my first order. ​ Prashant Kumar2 IE, Oct 17, 20:33: Hello Jyoti, Thank you for placing Order # [protected] with Paytm. We are sorry to hear that you have not received the order yet. The seller was unable to ship the order yet because of some constraints. We have taken this up with them and the logistics partners and have asked them to expedite the shipping process. You will receive the product shipment confirmation soon. If the shipping doesn’t happen, we will process the order refund. Additionally, we would like to share that we will go ahead & penalize the concerned seller on his ratings for not shipping your product(s) on time. Should you need any further assistance, let me know. Happy to help! Paytm Care Disclaimer:- ""Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.""" Akshat Vashishtha, Oct 17, 18:06: Hi Team, I had really bad experience with paytm and i would suggest everyone not to do shopping from PayTM. cause i have not got my order on time. order nu- [protected] not at all happy :( -- Regards Akshat Vashishtha.. This email is a service from Paytm Care. Message-Id:1X4OGMGOD1_5625f13b3e59d_189d3fdc0cacd32051819c_sprut -- Regards Akshat Vashishtha.. -- Regards Akshat Vashishtha.. -- Regards Akshat Vashishtha.. i have written so many mails to them but there is no positive response which i have got from paytm and i am a fool who is still waiting for this product...

Hello Team,

I had ordered Lenovo G50-80 (80L000HRIN) (Core i3 (4th Gen)/4 GB DDR3/1 TB/39.62 cm (15.6)/DOS) (Black) (Order No [protected]) in paytm and its been delivered to me Yesterday[protected] at 5PM through BLUE DART EXPRESS LTD(AWB Number: [protected]). When i got the courier it was in a proper sealed condition & no damage to it, but when i opened the seal i found Two White tiles in it in place of laptop which was surprising. I request your team to investigate on this issue and take necessary action against the seller and make sure I get my laptop ASAP.

Regards,

Pradeep
[protected]

PayTM is such a cheater...they delivered me one product.. Instead of two..actually the was two items under one..order no..they delivered me one and marked both as delivered on complaining thousand time dey just just dnt take any action..they treat customers as dog

My order no-[protected], I buy a shirt on dt-25/09/2015, I received the shirt on dt-29/09/2015.But that shirt is large, I returned that shirt on dt-01/10/2015 in indian post tracking no-EO[protected]IN.The shirt is delivered in the seller on dt-05/10/2015, But did not get my refund at yet.Ian attaching here the Indian speed post tracking slip at [protected]@paytm.com. I tried to contact customer support 4/5 days but he is told me as per our concerned team amount would be refunded in next 72hrs, but not receive my refund.my complaint ticket no[protected],[protected],[protected], please take a action.

Respected sir/madam ..i would like to inform u that i hv booked ticket from agra to delhi 10 day back with payment rs 527 via paytm had cancelled (bus cancel without giving any reasons)...when/in which account my payment will refund? paytm did not respond me yet.i m waiting for their response...paytm cheated me...what can i do further...?

I have apply the voucher code for 50 rupees which I got from nivea and it is a authorised scheme of company. But when I apply the voucher code for money it shows voucher is successful but the amount is not submitted to the account it is a worst online website from all the other which I experienced

I was facing problem to turn on the laptop since i received . Then i go for the lenovo service center then i got to know that there is problem with mother board, Then i requested paytm to return. Now i return that laptop on 12 oct but didnt get my refund yet. I am attaching here the courier delivery receipt, Service center report, and invoice.

Hi,

I recharged my cellphone using PayTM

Operator : Idea
Order No: [protected]
Recharge Amonut: 300
Date: 30/08/2015

It showed successful from their end but I did not receive anything from operator, neither any of the credit nor any of the messages.
When I complained about it, they simply said "We have done it from our end, rest it is between you and the operator".

And I stopped receiving messages under the ticket I raised. They are the third party vendors, and if they take money from me, they must also take the accountability if I lose money due to them.

Its been more than 20 days since I raised my complaint, just few messages I've received and not any actions have been taken so far. And now when they had even stopped responding to my message, I am raising complaint here.

I hope the proper actions are taken against it.

I had made a transaction of Rs 92, 950 on Paytm trying to purchase an Iphone 6s plus 128 gb Order number is [protected].I saw the amount has been debited to my account and my order was not placed . I called Paytm care and told them about the same IMMEDIATELY they told me i will get the credit they said we accept the order has not been placed this is not done and after me many times saying that i need an email on the same they sent me an email . Now they have not placed the order my account has also been debited as well as they have also claimed the money to the merchant site that is tata credit cards . This is pathetic. Need my money credit right away.

Mene paytm wallet mai 22/9/15 ko 600 rs add kie but wo amount mere wallet mai show nahi hua, mene apna order cancel kia aur unhone mera paisa refund show kara mere a/c main, but mera amount mere a/c mai aaj tak show nahi hua, mene paytm ko kahi baar mail kia unka jawab milta hai ki humne aapka paisa refund kar dia