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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025
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PayTM Mobile Solutions reviews & complaints page 81

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T
Tilak Ram bn
from Delhi, Delhi
Nov 18, 2019
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Address: New Delhi, Delhi, 110044

I was using my paytm account from last few months. it was working fine but suddenly i got message from paytm that my account is blocked for login. I had 5680 INR in my account. I tried to call paytm cust service. but ivr wont connect me there. My name is tilak ram and my phone number is [protected]. I email them as well as i raised request on paytm app as well. kindly resolve my issue.
+1 photos
I have booked mobile payment done by net banking but till date I not received confirmation regarding my order

my paytm account is showing blocked. - Comment #3589056 - Image #0
I have not ordered anything in domino but my amount has deducted ..I didn't get otp also...my amount 637 was deducted to jubliant reference number [protected]

my paytm account is showing blocked. - Comment #3589801 - Image #0
Unable to pay electricity bill through ptm
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    C
    Chandragupt
    from Gurgaon, Haryana
    Nov 18, 2019
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    Address: Supertech Livingston, Crossings Republik, Ghaziabad, Uttar Pradesh, 201016

    I ordered & received Muscleblaze isotonic drink reference Paytm Mall Order #[protected] through Paytm mall & the seller was Bright Life Care itself.
    I did the authenticity check before opening the product and got the verification as well.
    I was shocked after opening the packet. The packet was filled with flour maybe wheat flour.
    Being a regular user of Muscleblaze products, it was happened first time with me.
    I gave complaint to Muscleblaze to which they asked me to contact Paytm being the seller. Now they will play ball game and nobody will take the responsibility.
    I want you to please investigate this matter and find out who did this with my order and help me in getting my money back or replacement with genuine product.
    I am attaching the pics of received product & bill copy as well.
    +5 photos
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      S
      sheetal10
      from Mumbai, Maharashtra
      Nov 18, 2019
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      I made transactions Rs. 2799/- on 10/11/2019 for hotel booking on 11/11/2019 Hotel Urban Key House Gurugram. My money has been deducted from my Paytm wallet and i revived the confirmation mail from Paytm on (date 10/11/2019, 9:32 pm) that my booking is confirmed for 11/11/2019 one presidential suite with accommodation only.
      But when I reached the hotel on 11/11/2019 around 12:00pm. They declined for my booking .
      Staff said that they already communicate to Paytm team they don’t have any room availability for 11/11/2019.
      Since 11/11/2019 daily I am follow-up with Paytm team member for my amount refund but they responded
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        P
        Psarma1972
        from Silchar, Assam
        Nov 18, 2019
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        Address: Dibrugarh, Assam, 786602

        Dear sir / madam,

        I made three transactions of rs. 999/-, rs. 1399/- and rs. 2799/- on 20/09/2019 for procuring mobile hand sets. My money have deducted but no confirmation received from the vendor. I raised a complain to the sbi for deduction of the money from my credit card. However, i received a email from the credit card authority about the confirmation of received money by m/s paytm mobile solutions private limited. Credit card authority provided me the details of my payment of rs. 999/- as per the attached details. M/s paytm mobile solutions private limited has neither confirmed about the payment received by them nor they send me the ordered mobile handsets.

        View above, i would like to request you kindly to refund all the payment made against m/s paytm mobile solutions private limited.

        With regards,

        Pranjal sarma,
        Mobile no: [protected],
        Email id: [protected]@gmail.com
        +1 photos
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          S
          Sagark2019
          from Mumbai, Maharashtra
          Nov 17, 2019
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          I have a really big amount in paytm payments bank fixed deposit and when i tried to withdraw the same, i got an error message that your account is blocked and since than i am unable to login.

          I've tried to contact paytm customer care but can't connect as it doesn't accept my passcode.
          It doesn't even send me otp
          It doesn't accept my aadhar number for verification.

          When i raised complaint#[protected] i got a response that my account has some fraud intimation and i need to contct cybercell jharkhand team, i am unsure why is thrid party being involved in this case, i still wrote to cyber cell and haven't heard back from them.

          I am left with almost no money with me for the enitre month as all money is stuck in paytm payments bank and since my account shows blocked i cant withdraw the same...
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            K
            Kana Ram Saini
            from Noida, Uttar Pradesh
            Nov 17, 2019
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            I have a received a message
            (Paytm we will hold your paytm amountafter sometime complete your paytm kyc paytm office ph. [protected], [protected])
            This message a very harmful for all of peoples, i talk to him he have speck as like a bihari language
            These people are reduce a score paytm online mode.
            Kindly take a necessary action on paytm side.
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              A
              ankush narang
              from Mumbai, Maharashtra
              Nov 16, 2019
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              Address: Fazilka, Punjab, 152024

              I had ordered a product from paytm that was defective/broken when delivered. Now payym has rejected my return request. Please resolve the issue as Paytm has no right to deliver defective products under non returnable policy.
              Order No. :[protected]
              Name:Ankush Narang
              Email id:ankush.[protected]@gmail.com
              Mobile :[protected]
              +1 photos
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                K
                Koshija
                from Mumbai, Maharashtra
                Nov 16, 2019
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                Address: 110023

                I received a call from a number who commits tha he is speaking from paytm then he says to complete your kyc kindly login your id into the link which he has sent through sms otherwise paytm will close my account due to this fear i logged in and the minute i logged in my all money was transferred to a number and in next 5 mins all my paytm savings account money was also transferred total amount 90570 rupees. Now paytm is saying that he is not responsible for this case and police can only do the needful but how can paytm give access to my savings account of paytm which can only be open through passcode which i didn’t entered anywhere. I have all the details name number to which money has been transferred i need serious action urgently my paytm mobile numer [protected]
                Name-akash koshija
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                  R
                  Rishabh sonii
                  from Gwalior, Madhya Pradesh
                  Nov 15, 2019
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                  Address: Rose-493, New Minal Residency, J.k. road,, Bhopal, Madhya Pradesh, 462023
                  Website: www.paytm.com

                  Hi, my name is rishabh soni, paytm mobile no. [protected], my bank is locked i've more around 10k in it, i just received a text message your account is blocked, no proper response is given. I've mailed them, messaged them and tried to call them. But i am not able to speak with customer care, because it stating i entered incorrect adhar no. Which is correct actually. I don't know what to do next, simply we can complain in rbi, few days back i've more than 2 lack in that account. It's not trust worthy, if at that time that happens i'll be stuck with such large amount.
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                    A
                    aero adithiyan
                    from Chennai, Tamil Nadu
                    Nov 14, 2019
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                    I have an issue... That i had borrow a loan amount of 1148 from mpokket... And i repaid it yesterday 13.11.19... With using my online transaction... The paytm noida in... Has taken an amount of 1148 from my account... But it will not give me the confirmation message in my phone... And in my mpokket account it will still show me that the transaction is no done... And payment has also cancelled... Please refund my amount
                    +1 photos
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                      A
                      Aashu022
                      from Tohana, Haryana
                      Nov 13, 2019
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                      Address: B121, Sector 5, Noida 201301, India, Gautam Buddh Nagar, Uttar Pradesh, 201301

                      I made a recharge of 100 rupees to my DMRC Metro card through PAYTM App on 01-Nov-2019. After making payment of 100 rupees (54 rupees from paytm wallets and 46 rupees from linked PNB account), a message was popped up which informed me - because of the server was down (DMRC) we are unable to process your requests you can either wait or cancel the recharge for refund.

                      I cancel my recharge for a refund. on the same day, I received my refund amount of rupees 54 in wallets but my 46 rupees which were debited from my Punjab national bank account has not credited till yet.

                      I tried to contact customer care of PAYTM for resolution of these issues but due to very poor services of PAYTM not be able to communicate with them.

                      Order No [protected]
                      DC Transaction No [protected]
                      Paytm Cash Transaction No[protected]

                      Here I want to ask one thing to PAYTM - is PAYTM no longer to be trusted and for that, we have to stop the use of the same.
                      +1 photos
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                        A
                        Amitgrsingh
                        from Delhi, Delhi
                        Nov 13, 2019
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                        On 12 nov 2019 at 00:44 am there fraud transactions were done on my paytm a/c [protected] to paytm merchant. Next morning i was shocked to see transactions message. I imedeaty reported this to paytm costumer care. I have never shared otp or password with anyone not clicked on any url. It seems like a security leak at paytm end. As a payment bank paytm must have taken following steps:
                        1. Freeze disputed merchant ac.
                        2. Track the device used to login my paytm
                        Ac.

                        After this shocking incident people in my office and whatsapp friend circle has stopped using paytm. Please do something to restore people faith in cashless economy.
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                          H
                          Hari0723
                          from Mumbai, Maharashtra
                          Nov 13, 2019
                          Resolved
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                          Resolved

                          Address: 641041

                          I purchased uc for RS.345 through times of money limited on November 11 the purchase was cancelled automatically but the money was deducted from my account I want the uc or a refund as soon as possible
                          My transaction ID is#IGAHKVGFK1
                          +2 photos
                          Nov 14, 2019
                          Complaint marked as Resolved 
                          They only mailed to verify the email id.but after 3 days I got the refund.if anyone has the same problem submit a complaint with the transfer is
                          Nov 13, 2019
                          Updated by Hari0723
                          I did not use paytm I used SBI netbanking so please don't mail me as "your problem has been transferred to paytm"
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                            K
                            kirangala90
                            from Mumbai, Maharashtra
                            Nov 13, 2019
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                            Address: 14-15 sarowar manzil 33-b pushpa park malad east, Mumbai City, Maharashtra, 40097

                            On 2nd of november a suspicious messege from [protected] came on my mobile that "your kyc has been updated successfully in your paytm wallet you will get cashback 1205 in your wallet to get cashback click here link https://fec90f0f.ngrok.io/paytm/" and as i clicked the link it dirrect went to paytm acount and the hacker hackey my password, hacker removed 1218 on 3rd november, 2140 on 10th november and 2153 on 11th, as my paytm wallet is for paying loan and savings i recognised this scam on 11th in just 10 min after the deduction of last transaction, the hacket has used 2 number to remove money [protected] and [protected] and i have complaint it on 11th of november in paytm also they have took the complaint
                            +3 photos
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                              P
                              Prem Lata Katariya
                              from Noida, Uttar Pradesh
                              Nov 12, 2019
                              Resolved
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                              Resolved

                              Address: 152, Hathroi Bawari, Ajmer Road, Jaipur, Rajasthan, 302001
                              Website: www.paytm.com

                              In september month wallet limit breached that is 10, 000. I raised a complaint and paytm executive told us sir you will get balance in first weak of october month, because your monthly limit has breached. Nothing has been added yet. I registered complaint to paytm in october month also and in this month as well. Everytime they say
                              Hi! We are currently working to resolve your issue and will get back to you at the earliest. Thanks!
                              These are my previous complaint number:[protected],[protected],[protected]. Current monthly usage 30 having full limit 9970. Last month that was october having full limit 9980 (No pending payout received yet).
                              Nothing has done yet 48 days already gone. Please find attachment attached below for your reference. My kyc is valid till 19/04/2020. Still they are not releasing fund to my wallet.
                              Player id:[protected]
                              Paytm registered mobile: [protected]
                              Email: [protected]@gmail.com
                              Thanks
                              +12 photos
                              Nov 19, 2019
                              Complaint marked as Resolved 
                              I registered my complaint with consumer forum regarding pending payout issue with paytm on 12 November, and within 7 working days. I got my Complaint resolved. On 15/11/2019 Paytm released 303 pending payout out of 3472, and on 19/11/19 Paytm released remaining 3169 pending payout. Total pending payout received through paytm: 303+3169: 3472, and all the credit goes to Consumer Complaints Forum. Thanks for your Help and Support.
                              Nov 13, 2019
                              Updated by Prem Lata Katariya
                              Today, also received email from Paytm First Care <[protected]@gamepind.com> @ 07:03PM, 07:15PM, 08:22PM, 10:03PM
                              Hi Premlata, your concern is important to us. Kindly allow us some time to investigate the issue internally and we will reach out to you as soon as we have an update
                              ref:_00D28dppr._5000K20n1wD:ref

                              Dear Customer,
                              You have raised the query to Team Paytm First Games. As your concern is related to Wallet, I am highlighting it to Team Wallet.
                              Team will solve your concern at the earliest.
                              To stay updated and enjoy more games please download the Paytm First Games App - https://download.paytmfirstgames.com
                              Regards,
                              Team Paytm First Games
                              ref:_00D28dppr._5000K20n1wD:ref
                              but nothing has done till now. Getting same emails again and again.

                              Nov 15, 2019
                              Updated by Prem Lata Katariya
                              Total pending amount with Paytm: 3472. Pending balance credited to my wallet at 02:00 AM in this morning with rupees 303 out of 3472. Still paytm is not releasing remaining pending payout worth rupees 3169. My Wallet monthly limit before receiving pending payout 30 rupees after receiving pending amount worth rupees 303. My paytm wallet limit goes to 333(Still i can add or receive money to my wallet upto[protected]: 9667). I'm getting emails from paytm team that

                              Dear Customer,
                              We understand that you are waiting for a resolution on your concern. We are working on your query and will update you soon.
                              Thanks for your patience.
                              Regards,
                              Team Paytm First Games
                              ref:_00D28dppr._5000K20n1wD:ref
                              but my money is still pending with paytm. Please find attached images below for your reference

                              Nov 16, 2019
                              Updated by Prem Lata Katariya
                              last month wallet limit 9980 out of 10000. This month wallet limit 9667 out of 10000. (I can receive and add money in my paytm wallet upto 9667). Monthly wallet limit neither breached in this month nor in previous month that was October.
                              On 15 November 02:00:25AM only three pending payout received for September month. Total pending pay out:[protected]Pending payout successfully credited to my wallet on 15/11/2019 for September month.)
                              3169 pending payout pending with paytm (No wallet month wallet limit breached).
                              Since, the last two months paytm is saying same thing again and again. We will add money to your wallet in next month. After filing complaint with consumer court they released 303 rupees on 15/11/2019. Still they are not releasing remaining pending payout worth rupees 3169. Details already sent above
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                                S
                                Sunitha K S
                                from Mumbai, Maharashtra
                                Nov 12, 2019
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                                I made an online payment of Rs 2386.80 towards examination fee on student portal of Bangalore University. The transaction failed but amount was debited from my Axis Bank Account to PAYtm. I called Axis customer care, they stated that the amount has been transferred to PAYTm.

                                However, no receipt was issued and we had to remit fee once again through Student portal for the candidate before the expiry of deadline for remitting exam fee.

                                Till date no refund has come to my SB account from PAY tm

                                Date of Transaction : 30/10/2019
                                Amount Rs 2386.80 from Axis SB Account
                                Website: Student Portal, Bangalore University
                                Transaction Id:[protected]

                                Please help to get the refund
                                Please refer complaint ID NO.ID: 2509235], regarding refund due from Paytm on account of Transaction Failure. It is ovetr 22 days i i have not heard either from Paytm or from you.
                                Therefore please advise Paytm to refund the amlount of Rs.2386.80 debited to my Axis Bank account, without furthetr delay.
                                Thanks
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                                  N
                                  narasimharcp
                                  from Mumbai, Maharashtra
                                  Nov 12, 2019
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                                  I am a user of paytm my number [protected]
                                  While doing recharge or purchasing train tickets etc paytm introduced paytm post paid services and i used it for two months consecutively but from 2 months i can't use it while mobile recharge and purchasing in paytm and train tickets. I tried to contact paytm regarding this but i got no response. Check this please
                                  Dec 17, 2019
                                  Updated by narasimharcp
                                  I haven't any updates from consumercomplaints.in
                                  Product purchased on Paytm Mall with Order Number: [protected] & Gati Courier Number:[protected] is not delivered even after lot of followups.
                                  My money was refunded by Amazon on October 3, but my bank has not yet come up. The reference number is 331422. Please dedicate from me is my mobile number. Is [protected].
                                  3Attackgamers1's reply, Oct 20, 2019
                                  My money is not returned
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                                    H
                                    Hari0723
                                    from Mumbai, Maharashtra
                                    Nov 12, 2019
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                                    I purchased uc for 325rs on november 11 the purchase was cancelled automatically but the money was deducted from my account give me a refund or the money
                                    My ref id is#igahkvgfk1
                                    Reply or refund as soon as possible
                                    +2 photos
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                                      Siddhartha networks
                                      from Mumbai, Maharashtra
                                      Nov 11, 2019
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                                      Address: Delhi, 208025
                                      Website: www.paytm.com

                                      I had odered a original vivo data cable on
                                      [protected] mobile no. With assured prepaid payments and paytm has send me a fake dublicate data cable seems like
                                      Vivo data cable my paytm order id is [protected]. Now the customer care agents are not returning the product and not giving the refund against it. I want them to refund my money and take action against the seller.
                                      Date 97/11/2019, Patym IBN solutions Pvt ltd. Mobile no.[protected] reacharg my account SBI net banking..on patym.not done recharge not successful recharge amount...so please refund my amount rs 399 on account please.
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                                        Bhanu6135
                                        from Mumbai, Maharashtra
                                        Nov 10, 2019
                                        Resolved
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                                        Resolved

                                        While i'm trying to redeem the code it's saying that the code has already used. How can some one use a code inside packet without opening it. Don't make the public fools. If you want to give something be honest already the society is full of gage promises and fake persons. Don't make fake campaigns for attention. Please take some action against them.
                                        +1 photos
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        Hi Bhanu6135, we request you to share your contact details with us at consumer.[protected]@pepsico.com, so we can connect with you please.
                                        Hi Bhanu6135, we would like to get in touch and be of assistance. Please do share your contact details with us at consumer.[protected]@pepsico.com and help us connect. Alternatively, you could also DM them to us here. Thank you.
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