PayTM Mobile Solutions Complaints & Reviews

I ordered a product from paytm mall order no. [protected] on october 26, 2019 and paid it through online transaction and it was showing that the product will be delivered by october 30, 2019, it was shipped by blue dart the pathetic courier service with waybill no. [protected], the shipment had reached hadapsar etail center pune which is their final delivery station by october 29, 2019, the shipment sat in the center for 2 days, called the paytm customer service raised this issue on october 31, 2019, compliant no.[protected], the advisor told that he has sent the request to bluedart to deliver the package will expect the delivery by 24 to 48 hrs, again that was not the case, the shipment was out for delivery and later it was marked as address is incomplete and so the package couldn't be delivered, called bluedart checked the address it was correct, tried to contact by messages as the paytm confirms has 24x7 support but no response so, called paytm on november 1st, 2019 checked the address it was correct and was asked to wait for more 24 to 48 hours pathetic service, i mean unprofessionalism at it's par, ridiculous agents ignores me to compensate me also will not provide any accurate solution to my issue, pathetic service from the bluedart too, i called paytm today november 1, 2019 and spoke to a manager an was told to wait again for 24 to 48 hrs, the agent first told me to wait till november 4, 2019 which was totally not worth it so asked for a manager still the issue is not resolved, i want compensation for this ridiculous wastage of time and money, pathetic service, also i want my product delivered as soon as possible.

As for payment of mpocket emi and amount is deducted from my account..But payments failed.
No one give any responses for this. My amount is 2184rs my bank is paytm payment bank. Plz save my money

Dearsir,
please find the attached document for police office complete of acknowledgement copy. This is with reference to your query regarding the transaction done from your paytm wallet account. We have checked and found that amount of inr. 1999 against transaction id [protected] was spent on merchant (Balaji aplainces).

I booked ticket using irctc app and paid via paytm gateway. I cancelled the ticket and irctc has refunded the amount but i havent received the money.

Pnr - [protected]
Transaction id - [protected]
Amount - 1150

Date of cancellation - 06 october, 19

This is the 4th time this year that i made payment through paytm and the money got stuck when i cancelled the ticket.

I booked ticket using irctc app and paid via paytm gateway. I cancelled the ticket and irctc has refunded the amount but i havent received the money.

Pnr - [protected]
Transaction id - [protected]
Amount - 1755

Date of cancellation - 12 sept 2019

This is the 4th time this year that i made payment through paytm and the money got stuck when i cancelled the ticket.

My account is temporary block i mean debit card is freeze i can't use it someone complain against 1000rs of dispute i don't understand what to do i only know i want my account back i called paytm care and 24×7 msg also they asking me to send scan copy of adhar and pancard.. I don't use pancard i used adhar so i send that also still my account not unblock pls help me out

Hi team,

I have raised a query with query number[protected] for account blocked since monday but haven't received any reply. Numerous time i tried to contact to paytm using customer care, facebook, messenger, 24*7 help portal but none has responded. Without doing anything paytm blocked my account and now they are not reverting as my money is stuck.

Regards,
Kiran
[protected]

I had done payment of health insurance with Rs 2812 /- on 25 Oct 2019 through online payment. I received a confirmation for the same but my health insurance company didn't receive payment. Till date the amount is not credited to health insurance company account. So, I had to make payment one more time.
Requesting you to refund me back 2812/- which was deducted from my bank account on 25 Oct 2019. Transaction ID was [protected] and UPI Reference no.[protected]

[protected] THIS IS A UTR NO. DATED 24/10/2019 WAS SATTELD IN BANK BUT NOT RECEIVED IN MY BANK. PAYMENT PENDING VIA PAYTM
please pending payment clear and show me on my bank

I m ajay gupta,

I have purchased many product from paytm website and every product they provide the cash back offer on paytm wallet so i have very good amount on my paytm wallet but due to some error "your account is temporarily blocked for login" i can’t login my account or i can't use my paytm wallet.
Last 4-5 days i am continuing email to paytm team but nobody solved my problem till now.

I tried to call them in different number are given for contact like[protected], [protected] and[protected] but no one can pick up the phone and no reply or no call from paytm team side.
I am very disappointing for this type of support and services provided by paytm team to the customer, please help me to solve my problem.

Maine 11october ko shaam ko Amazon pay ke dwara transaction Kiya tha Jo aaj tak pending hai Maine Aapke customer care se Baar kar chuke hai lekin koi response Nahi le rahe hai so please mere balance ko clear kare anayatha main Aapke Bank ko chhor dunga ... ... ... . ... ... .. ... ... ... ... ...

Dear Sir
please find attached transaction of Rs.2000 for my dishtv recharge on 28th August. So far it is not reflected in my account. I have paid it thro Paytm gateway using my stand chart credit card. The transaction reference id of stand chart credit card is [protected]. Kindly let me know why payment has not gone. In case you have paid to Dish Tv, please send methe details of transaction.
Please see the reply from stndard chartered bank
Dear Mr Jacob,

Thank you for writing to us and giving us an opportunity to help you.

This is with reference to your e-mail dated 25 September 2019 regarding credit card.

We understand from your mail that the transaction towards M/s. PAYTM on 28 August 2019 was not successful.

We wish to clarify that, the credit card is only a mode of payment. We are obliged to pay the merchant upon the receipt of a valid debit instruction towards your transaction and debit your card account.

Accordingly, as we received the valid debit instruction for the transaction valued INR 2000 towards merchant PAYTM on 28 August 2019 and the same was debited to your card ending 28 August 2019 vide Acquirer Reference Number 74766519240934176848867.

We request you to contact the merchant by quoting the above mentioned Acquirer Reference Number (ARN). We request you to revert us if you find any discrepancy.

Yours sincerely,

On behalf of Standard Chartered Bank

Rupa B S

Officer - Customer Care

Paytm helps their customers 24 hours... As i my query no.[protected] against unauthorized transaction at paytm web happened... Still now no action... As i complained on 23october 2019 still now what steps taken by the paytm cyber crime cell... Photo copies of the unauthorized transactions i submitted... If the fraud made transactions at paytm web so as soon as possible catch that unlawfull person... So that couldn't escape...
This is for your information and necessary action

I buy samsung tablet and paid amount through paytm. They give me four zomato coupon worth rs.250 cashback. I already used three but cann't use last one. When i used last coupon, the coupon tell me that you can use only two coupon per user per month. But actually they don't specify it in terms and conditions. This is last month for coupon for redemtion and i cannot used it in future. This is false term and conditions. I need my cashback and compensation for waste my time. There is no online plateform to solve my problem in the paytm.
31st october is last date to expired this coupon code.

Order id : [protected]
With great excitement and belief in paytm i have ordered a product from the site but to that turned out to be a huge disappointmemt for me and worst experience as i received a another product.
The same thing i have mentioned in return request and following up with team on the same incident but none of the team responding.
It's a time waste process and for whatever i paid to get my amount back i have to follow up with team by investing my time again with this site, which is not expected by consumers

Consequent upon an sms on my android lenovo vibe k5 plussnpa 2 psk phone from themisale.com/product/product advertising sale of redmi note 7 pro phone at discounted price of rs1899/-, i applied for the same giving necessary details of my name, mail id, phone no., and address for delivery of the product. The payment for the same was duly collected from my bank syn. Bank through atm and the details are appended below:-
Paid for ordertoday sale order #[protected]transaction id [protected]-07-18 02:55:04 pm
Rs 1, 899
-
Success
Paytm_wallet
Added to walletfrom: syndicate banktransaction id [protected][protected]:31:13 am
Rs 100
Success bank txn id: [protected]
Paytm_wallet
Added to walletfrom: syndicate banktransaction id [protected][protected]:22:56 am
Rs 1, 799
Success bank txn id: [protected]
Paytm_wallet
Now my concern is that the merchant sale order appears to me a fraud party since no expected date of delivery is so far confirmed by them.
As such i therefore, request you to kindly restore back my payment of rs 1899/- back to me immediately. Thanks & regards.
Truely yours
Shashi kant
B. Tech. Iit kanpur p. G. Dip. Iit roorkee
Mob [protected]
R/o h. No. 921/ swami vivekanand block, saraswati vihar, hsg. Bd. Cly., chakkarpur, gurugram-122002 (Hr)
As such i, therefore, request you to kindly take suitable steps to enable me to get the refund of my hard earned monmoney without fail. Thanking you.
Sincerely yours
Shashi kant

On 25/10/2019 i have transferred rs 1619.66 towards electricity bill of mpmkvvcl ivcr no [protected]

This amount has been deducted from my icici account but not credited to mpmkvvcl ivcr no [protected]

Bank reference no is bil/onl/[protected]/paytm mobile solution/electricity bil dated 25/10/2019

Kindly look into the matter and sort out the issue

Regards

K c jain

I blocked my paytm account by mistake but i'm unable to unlock it because the paytm 24×7 is not responding me and they did not resolve my problem. My account is blocked for 10 days. I requested many time to them but they did not hear it. They told me to give screenshots of transaction, banking details but i had not added any bank details to it and not made any transaction through this account

I have transferred through our icici bank account no[protected], rs 1619.66 on 25/10/2019 for mpmkvvcl ivcr no [protected] vide bil/onl/[protected]/paytm mobile solutions/electricity bil

This amount has not reached to mpmkvvcl ivcr no [protected]

The amount has been deducted from my account

Kindly sort out the issue

An early action would be highly appreciated

Regards

K c jain
Mob no [protected]

On 20th october 2019, evening i have posted a ad on olx to sell my product of 2000/-, as soon i post with in no time i receive a call from ([protected]) buyer saying that i am calling from belapur which is almost 4 km away from my house said that i need that product and started bargain i said it's a final price he said okay i will pay u paytm or bhim. Where first said no and asked to meet and will hand over to you. He said no am out and i will pay you first and then i will collect it. I got agree to take the payment online by paytm.
He told me to go to paytm upi and accept the one rupee payment in that case it will credit in my account and it did then he sends me 2000/- inr request i accepted it and i found that i got deducted from my account and he said it's failed telling him again and again he started send me request of 2000/- again and again and it got deducted around 10000/- where i informed him to pay me back he said the limit is over and i will pay you tomorrow around 10000/- and 2000/- for the product. He also send his adhar and pan card saying that if you don't believe than this my identification.
When i called him next morning he said you blocked my paytm id where my 8000/- is stuck i can't pay you as you have blocked my paytm account if you unblock my account then i can send you your money, where i refused to do that.
The. I get a call from a another number ([protected]) where he is threatening fraudster said on voice recording that his whole village is using this platform for fraud transactions, which involves terrorist activities and religion.
As i have attached the police complain and upi id, upi refrence number transition, adhar and pan
Please help me get my money, as no one is helping me this case as kotak bank, paytm, and police (Cyber cell)
Note that the number are still live and they are doing fraud on daily bases through paytm and kotak mahindra - account use to transit is kotak 811 where they don't need kyc as it can lead to money laundering.