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PayTM Mobile Solutions Complaints & Reviews

www.paytm.com

1

Updated: Apr 23, 2025

Complaints 20044

Resolved

1743

Unresolved

18301

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 87

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Address: Celebrity prime Uber heights kondapur, Hyderabad, Hyderabad, Andhra Pradesh, 500084

Accidentally i purchased google play gift code from paytm i wish to have refund for the purchase made. Suggested by google play team that they did not receive any recharge also i have not redeemed it still i have chances to get my refund from paytm, google play team gave solution that i should request paytm to contact the google team from where they have purchased the gift card code so that the transaction can be cancelled and you can get the refund from paytm. As google play do not have access to check the transaction which is made through paytm as paytm is a third party app.

But paytm team are not even ready to talk to google play team on cancellation of the order.

In this way i am loosing my money.

Even i got connected to grievance officer still they treated very bad on call.

Google play gave solutions on it so that i can get money. But paytm team is not ready to give my money back.

No other option left for me but to complaint against them.

Paytm customer care people talked to me in inappropriate way.

They were abusive.

Please take my query seriously

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Address: 302, Sri Durga Vihar Apartments, Srinivasa Colony East, Ameerpet, Hyderabad, Andhra Pradesh, 500016

There is a Call from a Company for getting a prize money of Rs. 7, 50, 000.

For transfer they have charge the following amount to get the amount:-

1. Registration Charges-4500
2. TDS - 18435
3. GST- 36870
4. Conversion of SB Account to Current-45800
5. Transfer Charges - 28, 500
6. Delay Payment Charges- 15, 500
7. RBI Holding Charges - 49, 950

Now they have give a secret code to get the transfer amount i.e 99710

8. Finally they have asked to give the amount of Rs 51, 950 for Income Tax by today or tomorrow. Then only they will transfer to my account.

Kindly confirm whether I will get the amount or they are just fooling me.

regards,

Suresh
[protected]

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Address: Hell, Etawah, Uttar Pradesh, 206001

I places an prepaid order order id - [protected] on paytm mall on 26/09/2019 which was delivered to me today that's 03/10/2019 at 1340 hours after out for delivery since past 4 days. When it was not delivered to me on first day of out for delivery then i reported to paytm mall about not delivered to me. And now the defective and damaged product delivered to me today then i again made a phone call to paytm mall's worst customer care service but the executive was helpless as worst service. I think paytm is existing to make fool to its innocent customer like me.

Oct 04, 2019

Updated by Kasif Kashif And the Paytm refused to Replace and Return the Worst Product.

Oct 04, 2019

Updated by Kasif Kashif Still they are not connected to me to resolve the issue.

Oct 07, 2019

Updated by Kasif Kashif Still PaytmMall doesn't contacted to me.

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I ordered a acer laptop in flipkart online shop. My order is not confirmed. But my money is deducted in my paytm account.
Please reverse my money to my account.
I ordered this order on 2 or 3 days before. Please i request you to reverse my money in one day. I sent my money to baba gungla. He is owner of that electronic shop. Paytm[protected]@paytm
Email: oid[protected]@babagungla.com
Upi reference id:[protected]

+1 photos

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Address: 4/1 subramaniyapuram north street udangudi, Thoothukudi, Tamil Nadu

Hi sir
http://www.bigshopdhamak.store/

I am booking mobile phone this website i send paytm transferred money but my amount deduct my account but not confirmed order my amount is 3999 paytm via transferred pls return my amount

Money successfully send

Order i'd (Protected)
Transaction i'd
Sbidrcard x0147 used for rs3999.00 on02oct19 at70015490 txn#[protected]

Pls refund my amount

+2 photos

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I ordered the acer laptop in flipkart. But it is not confirmed. But my money is deducted in my paytm account. Please reverse my money to my paytm account. My money is sent to one electronic shop of owner baba gungla.
Upi reference:[protected]
Please reverse my money. Please contact that owner and reverse my amount. Paytm[protected]@paytm is the email of that order.

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I ordered the acer laptop in flipkart app. This order is not confirmed. But my money is deducted from my account in paytm. It is my complaint. Please reverse my money in paytm. Hurry up. Please. My order is not confirmed. I ordered it before two or three days. I want a money urgently. So please cancel my order and reverse my money in my paytm account
Upi reference id:[protected]
Name of the electronic shop:baba gungla
Paytm[protected]@paytm
Email: oid[protected]@babagungla.com

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Address: Mohalla bagiya sohan lal Post Kaimganj dist Farrukhabad, Farrukhabad, Uttar Pradesh, 209502

Today i have purchased a voucher of kalyan jewellers of Rs 25000/- when i was go to kalyan jewellers cash counter for payment and give him a voucher than he told me the voucher is cancelled after that i massaging on paytm app i chat on app since last one half hours but still i have not received and back call or revert for paytm i dont know what to do my problem not resolved still i am in kalyan jewellers kanpur showroom and wait for responce if the quesry not resolved than i have to consumer court and also delet your frustated app from my mobile and from my all family mambers it is very bad experience related to customer service issue
My contact no [protected]
My name subha karan kaushal
Email id [protected]@gmail.com
Regards
Subha karan kaushal

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Kalyan Jewellers Customer Care

from Mumbai, Maharashtra

Oct 14, 2019

Hi Subha,
Customer satisfaction is o[censored]tmost importance to us and we keep our esteemed patrons as cornerstones for all our initiatives. We hope that our team has reached out to you and resolved your query. We deeply regret the inconvenience caused. We are constantly striving to improve our services and strengthen the relationship with all our customers.
Thank you,
Team Kalyan Jewellers.

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Address: 1/18punjai pugalur, Pugalur, Karur, Tamil Nadu, 639117

Hi sir,
http://www.bigshopdhamak.store/index.html#rv/pay-token=PN[protected]ce423f3fd612...⇄

I am booking Mobile phone this website i send paytm transferred money but my amount deduct my account but not oder confirmed

Money successfully send
Oder id:[protected]
Transaction ID:[protected]
"sri ganesh provision store"
Paytm translation

Paytm registration mobile number :[protected]
Date of transaction:30.09.2019
Time of transaction:6:55:33Am
Amount :3999rupees

Please help me
I very poor family
Please refund my money

Thank you

+3 photos

Oct 03, 2019

Updated by Hari819084 I have raised complaint with them twice, set emails to them regarding this. It has been 4 days but no one responded till now.
3999 is not a small amount for the middle class people. Please take this complaint as a priority.

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Address: Paytm, B-121, Noida Sector 5, Noida - 201301, Hyderabad, Telangana, 500084

Website: www.paytm.com

Accidentally i purchased google play gift code from paytm i wish to have refund for the purchase made. Suggested by google play team that they did not receive any recharge also i have not redeemed it still i have chances to get my refund from paytm, google play team gave solution that i should request paytm to contact the google team from where they have purchased the gift card code so that the transaction can be cancelled and you can get the refund from paytm. As google play do not have access to check the transaction which is made through paytm as paytm is a third party app.

But paytm team are not even ready to talk to google play team on cancellation of the order.

In this way i am loosing my money.

Even i got connected to grievance officer still they treated very bad on call.

Google play gave solutions on it so that i can get money. But paytm team is not ready to give my money back.

No other option left for me but to complaint against them.

Attached are the mail conversations with paytm customer team and google play team.

+4 photos

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Address: 560037

Website: paytm.com/redeem-coupon-code/doublemint

I have purchased a doublemint which has an offer of rs. 10 cashback in paytm.

I have text the code imprinted in doublemint cover to [protected] on 27th sept, 2019.
Within few minutes i have received a paytm cashback code of rs. 10 and applied it on https://paytm.com/redeem-coupon-code/doublemint after loging to paytm with my registered mobile number.

The cashback was supposed to be credited within 24 hours.

As the cashback was not received in stipulated time, i have raised a ticket to paytm vide reference no.[protected] providing the screenshot of the paytm cashback code message.
The support executive is inefficient to understand the problem. They are addressing me with some other name, don't know from where they got my name as "gaurav", everytime they are insisting to provide me an order number. I have already clarified them with all the details and i have expected that they would understand the concern here.

But still they are stick to an order id to be provided. I have logged into paytm and entered the paytm cashback code in the https://paytm.com/redeem-coupon-code/doublemint. I don't know where from do i need to retrieve the order id for applying the code. It's not a cashback against any purchases or recharges.

Please help to resolve the issue.

+3 photos

Oct 15, 2019

Complaint marked as Resolved

Amount has been credited by PayTm

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Address: H.No. 921, Saraswati Vihar, Hsg Bd Cly, Chakkarpur, Gurgaon (HH, 122002

Website: Paytm.com

Consequent upon an sms on my android lenovo vibe k5 plussnpa 2 psk phone from themisale.com/product/product advertising sale of redmi note 7 pro phone at discounted price of rs1899/-, i applied for the same giving necessary details of my name, mail id, phone no., and address for delivery of the product. The payment for the same was duly collected from my bank syn. Bank through atm and the details are appended below:-
Paid for ordertoday sale order #[protected]transaction id [protected]-07-18 02:55:04 pm
Rs 1, 899
-
Success
Paytm_wallet
Added to walletfrom: syndicate banktransaction id [protected][protected]:31:13 am
Rs 100
Success bank txn id: [protected]
Paytm_wallet
Added to walletfrom: syndicate banktransaction id [protected][protected]:22:56 am
Rs 1, 799
Success bank txn id: [protected]
Paytm_wallet
Now my concern is that the merchant sale order appears to me a fraud party since no expected date of delivery is so far confirmed by them.
As such i therefore, request you to kindly restore back my payment of rs 1899/- back to me immediately. Thanks & regards.
Truely yours
Shashi kant
B. Tech. Iit kanpur p. G. Dip. Iit roorkee
Mob [protected]
R/o h. No. 921/ swami vivekanand block, saraswati vihar, hsg. Bd. Cly., chakkarpur, gurugram-122002 (Hr)

Oct 04, 2019

Updated by shashiggn No refund almost 3 months have elapsed since I deposited Rs 1899 in their wallet on18th July'19

Oct 14, 2019

Updated by shashiggn My consumer complaint docket no. 1645753 has since been disposed off without resolution.
Please investigate into the matters and do the needful resolution urgently.

Oct 31, 2019

Updated by shashiggn Paytm
It is Paytm who paid my money to a fake link and therefore Paytm is most likely for legal action against Paytm. As such be ready to face this or else refund my money Rs 1899 immediately without delay.
SHASHI KANT
[protected]

Nov 04, 2019

Updated by shashiggn It is Paytm who paid my money to a fake link and therefore Paytm is most likely for legal action against them. As such be ready to face this or else refund my money Rs 1899 immediately without delay.
SHASHI KANT
[protected]

Jan 30, 2020

Updated by shashiggn S ix months have elapsed and Paytm has not refunded my money deposited in their wallet. As such they deserve criminal case against them. Pl do proceed for the same under intimation to me.

Mar 12, 2020

Updated by shashiggn No refund till date. Pl take immediate action.

Aug 12, 2020

Updated by shashiggn What are you doing and where are you?
SHASHI KANT
Mob [protected]

On Saturday, 8 August, 2020, 07:34:13 am IST, shashi kant <[protected]@yahoo.com> wrote:

Consumer complaint is lodged against your Fraud. Pl attend the same.
SHASHI KANT
Mob [protected]

On Thursday, 6 August, 2020, 07:38:29 am IST, shashi kant <[protected]@yahoo.com> wrote:

Consumer court complaint has since been lodged.
SHASHI KANT
Mob [protected]

On Wednesday, 5 August, 2020, 07:25:40 am IST, shashi kant <[protected]@yahoo.com> wrote:

styletykun.in

Show order summary Rs. 1, 400.00

Order ST1565
Thank you Shashi!
Your order is confirmed
You’ll receive an email when your order is ready.

Customer information
Contact information
[protected]@yahoo.com

Shipping address
Shashi Kant
H.No. 921, Saraswati Vihar, Hsg Bd Cly, Chakkarpur, Gurgaon (HH
122002 Gurgaon HR
India
‎[protected]
Shipping method
Standard

Payment method
PayU Money - Rs. 1, 400.00
Billing address
Shashi Kant
H.No. 921, Saraswati Vihar, Hsg Bd Cly, Chakkarpur, Gurgaon (HH
122002 Gurgaon HR
India
‎[protected]
Continue shoppingPl reply by return of mail.

SHASHI KANTMob [protected]

On Saturday, 25 July, 2020, 05:08:03 am IST, shashi kant <[protected]@yahoo.com> wrote:

Sir
Order ST 1565 is booked for the supply of 1 no. Pocket Mini Computer against online payment of Rs 1400 yesterday on 24th July 2020 but no delivery schedule given. Pl do the needful by your return mail. Thanks & regards..

SHASHI KANT
Mob [protected]

On Friday, 7 August, 2020, 08:10:02 am IST, shashi kant <[protected]@yahoo.com> wrote:

Consumer complaint is lodged against your Fraud. Pl attend the same.
SHASHI KANT
Mob [protected]

On Thursday, 6 August, 2020, 07:38:29 am IST, shashi kant <[protected]@yahoo.com> wrote:

Consumer court complaint has since been lodged.
SHASHI KANT
Mob [protected]

On Wednesday, 5 August, 2020, 07:25:40 am IST, shashi kant <[protected]@yahoo.com> wrote:

styletykun.in

Show order summary Rs. 1, 400.00

Order ST1565
Thank you Shashi!
Your order is confirmed
You’ll receive an email when your order is ready.

Customer information
Contact information
[protected]@yahoo.com

Shipping address
Shashi Kant
H.No. 921, Saraswati Vihar, Hsg Bd Cly, Chakkarpur, Gurgaon (HH
122002 Gurgaon HR
India
‎[protected]
Shipping method
Standard

Payment method
PayU Money - Rs. 1, 400.00
Billing address
Shashi Kant
H.No. 921, Saraswati Vihar, Hsg Bd Cly, Chakkarpur, Gurgaon (HH
122002 Gurgaon HR
India
‎[protected]
Continue shoppingPl reply by return of mail.

SHASHI KANTMob [protected]

On Saturday, 25 July, 2020, 05:08:03 am IST, shashi kant <[protected]@yahoo.com> wrote:

View replies

S

shashiggn

from Mumbai, Maharashtra

Jan 23, 2020

More than 6 months have elapsed but Paytm have not refunded my money Rs 1899- in their
wallet on 18th July 2019. Pl lodge a criminal police complaint under intimation to me.

S

shashiggn

from Mumbai, Maharashtra

Feb 18, 2020

No refund from Paytm almost 7 months have elapsed

S

shashiggn

from Mumbai, Maharashtra

Mar 6, 2020

No refund till date. Please help out.

S

shashiggn

from Mumbai, Maharashtra

Aug 12, 2020

What are you doing and where are you?
SHASHI KANT
Mob [protected]

On Saturday, 8 August, 2020, 07:34:13 am IST, shashi kant wrote:

Consumer complaint is lodged against your Fraud. Pl attend the same.
SHASHI KANT
Mob [protected]

On Thursday, 6 August, 2020, 07:38:29 am IST, shashi kant wrote:

Consumer court complaint has since been lodged.
SHASHI KANT
Mob [protected]

On Wednesday, 5 August, 2020, 07:25:40 am IST, shashi kant wrote:

styletykun.in

Show order summary Rs. 1, 400.00

Order ST1565
Thank you Shashi!
Your order is confirmed
You’ll receive an email when your order is ready.

Customer information
Contact information
[protected]@yahoo.com

Shipping address
Shashi Kant
H.No. 921, Saraswati Vihar, Hsg Bd Cly, Chakkarpur, Gurgaon (HH
122002 Gurgaon HR
India
‎[protected]
Shipping method
Standard

Payment method
PayU Money - Rs. 1, 400.00
Billing address
Shashi Kant
H.No. 921, Saraswati Vihar, Hsg Bd Cly, Chakkarpur, Gurgaon (HH
122002 Gurgaon HR
India
‎[protected]
Continue shoppingPl reply by return of mail.

SHASHI KANTMob [protected]

On Saturday, 25 July, 2020, 05:08:03 am IST, shashi kant wrote:

Sir
Order ST 1565 is booked for the supply of 1 no. Pocket Mini Computer against online payment of Rs 1400 yesterday on 24th July 2020 but no delivery schedule given. Pl do the needful by your return mail. Thanks & regards..

SHASHI KANT
Mob [protected]

On Friday, 7 August, 2020, 08:10:02 am IST, shashi kant wrote:

Consumer complaint is lodged against your Fraud. Pl attend the same.
SHASHI KANT
Mob [protected]

On Thursday, 6 August, 2020, 07:38:29 am IST, shashi kant wrote:

Consumer court complaint has since been lodged.
SHASHI KANT
Mob [protected]

On Wednesday, 5 August, 2020, 07:25:40 am IST, shashi kant wrote:

styletykun.in

Show order summary Rs. 1, 400.00

Order ST1565
Thank you Shashi!
Your order is confirmed
You’ll receive an email when your order is ready.

Customer information
Contact information
[protected]@yahoo.com

Shipping address
Shashi Kant
H.No. 921, Saraswati Vihar, Hsg Bd Cly, Chakkarpur, Gurgaon (HH
122002 Gurgaon HR
India
‎[protected]
Shipping method
Standard

Payment method
PayU Money - Rs. 1, 400.00
Billing address
Shashi Kant
H.No. 921, Saraswati Vihar, Hsg Bd Cly, Chakkarpur, Gurgaon (HH
122002 Gurgaon HR
India
‎[protected]
Continue shoppingPl reply by return of mail.

SHASHI KANTMob [protected]

On Saturday, 25 July, 2020, 05:08:03 am IST, shashi kant wrote:

S

shashiggn

from Mumbai, Maharashtra

Aug 26, 2020

No refund of Rs 1889/- received so far fro PayTm despite more than 12 months have elapsed.

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Address: L-225, L hostel, south campus, university of hyderabad, gachibowli, Hyderabad, Andhra Pradesh, 500046

Website: paytm

There is offer on groffers from august 9th 2019 to august 11th 2019, if we shop and pay bill minnimum of 1800 from paytm upi there is a cashback of 15% to paytm wallet. This was offer during those 3 sale days. I made a transaction of 1828 and also paid from paytm upi on august 10th 2019, but till now i didn't receive cash back. There was also another open offer from paytm that 2 transactions should be made with in a week grom groffers shopping and payment should be made from paytm upi this was on all days this should be activated from paytm app and i did not activate it it. Both offers are different and i didn't activate the second offer paytm has activated on their own when i made a transaction and whenever i make a complaint they are saying as 2nd offer was activated by you sorry for the mistakeand one more transaction has to be done before 17th august, as you failed we are not sending cash back. When there is a sale in groffers and open offer how can paytm activate second offer without our knowledge andmake us fools without sending cash back. I made my 1st complaint on august 16th till now i made complaint nearly 15times by paytm chat and more than 20 calls, when ever i call they will say as by mistake it was activated by us and we are very sorry for that please wait for 2days for the cashbak but it was nearly 45 days i didn't get any cashback.
My paytm account number is [protected]
Paytm upi reference number is[protected]Made on august 10th, 2019).

+11 photos

Nov 4, 2019

Complaint marked as Resolved

i have provided all the screen shots regarding complaints. even provided screenshot from grofers also

Sep 30, 2019

Updated by pranay28 how can you mark as complaint is resolved without providing solution??

Nov 04, 2019

Updated by pranay28 i did't get any solution but it is marked as complaint is resolved. how can a case be closed wothout any solution??

View replies

C

Chaudhary Vikram Babubhai

from Mumbai, Maharashtra

Oct 2, 2019

My paytm wallet amount rs 700 and my account blocked and paytm not contacting me and my call not transfering call and my problem not solve customer service
My paytm Registered mobile number-[protected]

V

Vishwakr

from Ferokh, Kerala

Oct 2, 2019

Dear Sir/Madam,

We buying mobile in paytm mobile advertisement portal, amount deducted in bank but no transaction made still now, hence what we need to check the status, please resolve the same,

we need to inform next what we need to proceed further.

Thank you
Vishwanatha
Davangere
Karnataka

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Order i'd : [protected]
Ordered titan product received different titan product, for the same i have raised a return request providing the details snapshots of product i have received.
Return pick up supposed to be happen yesterday, though i am following up multiple times on this issue with team i have not received any info.
Highly disappointed with the service.

+1 photos

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V

Vaishali Bhatnagar

from Mumbai, Maharashtra

Oct 1, 2019

I ordered huawai honor 7a compatable soft cushion earphone and i get techfire Mobil accessories.. I want exchange my product change it soon.

return process - Comment #3548550 - Image #0

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Sir the amount of rs 1175 is credited to your company please refund my amount the amount credited to your company on 28th september 2019 at 7:05pm please refund my amount. I have already given a complaint once but no response from your side. Please its an important i have6to pay an loan soo please i am requesting you to refund my amount.
Account number : [protected]
Ifsc code : karb0000142
Account name : sri harsha r
Branch name : chintamani
Sir i am requesting you to please refund my amount please.

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R

Raishab

from Proddatur, Andhra Pradesh

Oct 1, 2019

Non refund
Transaction I'd [protected]
IRCTC refund the money to PayTM on 26, sept, 2019, but PayTM payment gateway don't refund the money till now... To my account.
For further information please check attachment.

please refund my amount 1175 inr - Comment #3548683 - Image #0

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Dear sir /madam
I have account in mpocket (It's a lone giving app to a student's) so i have to pay a loan for them. When i was paying i selected by debit card to make a payment. I have enter my debit card number, month year, cvv and i also entered a otp came to me to debit the amount from my account. After that it did not show me anything after some time it showed that transaction failure but amount is already debited from my account. And the mpocket is telling that your amount is no paid. After that i saw my bank passbook it shows that the amount was debited to "ecom-paytm mobile solutions noida /19:05 / 00220084" it's like this so the amount is debited to you please i am requesting you refund my amount back it's urgent please.
And my debit card details
Debit card number : [protected]
Valid thru : 06/23
Cvv : 860
Account number : [protected]
Account name : sri harsha r
Ifsc code : karb0000142
Please i am requesting you to refund my amount please.

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On 27th september, I purchased uc in-game from pubg mobile and the money was deducted and transferred to times of money ltd but uc was not received.
It was worth 800rs for 660uc which I paid rs 724 for after using a google play credit reward of 75rs.
As the money is hard earned, i request you to please give me a refund or have the uc reflected in my game account.

+2 photos

Sep 29, 2019

Updated by naomi345 I still haven't got any response. When will i get my refund!

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Address: E/1,EMERALD CHS ,401 FLR,GGS MARG, HIGHLAND PARK,MULUND WEST,BHANDUP COMPLEX, Mumbai City, Maharashtra, 400082

Was making payment to mahavitaran mseb electricity board online. Transaction done and rs 1290/- has been debited from axis bank a/c. Via inb/[protected]/paytm mobile solutions pvt.
But mseb shows payment declined. When checked with axis bank they said beneficiary paytm mobile solutions pvt has been received the payment via prn no [protected].
You are requested to refund my amount rs 1290/- or credit to mseb at the earliest. Also confirm me the same

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Address: 734006

Website: Paytm

I have ordered a iphone xr 128 gb black but i have received a yellow 64 gb when i contacted paytm mall they told me you will get your replacement or refund now they are telling its not possible felling like my money just got ripped off i don't know why paytm or even the online retailer do this to us its really very pathetic i hope my complaint gets solved as i am from a middle class family i have to save my money to buy this product please help me

+3 photos

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Address: 603210

I inserted 1900 to my paytm wallet and on use, they showed kyc is needed. I request partial kyc at doorstep. But person came and asked for thumb impression and i denied as i clearly told for partial kyc. Also i requested to refund my money back to same account from which it had been deducted. But till now issue is unresolved almost half of the year went. Such careless and fraudulent behaviour should not be accepted.

+1 photos

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