PayTM Mobile Solutions Complaints & Reviews

I made a purchase through paytm site online. I paid through icici net banking, my balance of rs. 239 deducted from my bank account but on paytm i got the message payment failed. Now i'm not sure fault is on which side from paytm or icici but my money is deducted and my order not placed.

- registered mobile number / e - mail id with paytm: [protected]
- order number: [protected]
- product name: vintage red round dial watch
- date of purchase: 24th june 2015
- order value: rs. 249
(Rs. 239 paid from icici bank account + rs. 10 from paytm wallet)

I have mailed paytm several times they asked for the details, i provided all the details asked, but since then no response from their side.

Here's the mail trail with paytm -

Prarthna sahu
To [protected]@paytm.com jun 24
Hello,

I have made a transaction on paytm and paid through icici net banking but my order failed stated 'payment failed'. My balance is deducted from my bank account. And now that balance is nowhere, neither in my paytm wallet nor in my bank account.
Please place the order asap since my balance is deducted.

My order details are -
Paid for order
Paytmmarketplace order #[protected]
Paytm cash txn id 39457195

The mail received from icici on making transaction -

Dear customer,
Thank you for banking with icici bank.
You have made an online payment of inr 239. 0 with transaction id [protected] towards payee paytm mobile solutions pvt ltd from your account xxxxxxxx1727 on jun, 24, 2015 at 20:36.
In case you have not made this transaction, please call our customer care.
Looking forward to more opportunities to be of service to you.
Sincerely,
Icici bank privilege banking


Best regards,

Prarthna sahu
[protected]
Reply, reply all or forward | more
Prarthna sahu
To [protected]@paytm.com jun 24
Also please check this link from where i place the order. It's a bracelet red watch.

Online mobile recharge - postpaid, dth & datacard bill payments at paytm.com


Online mobile recharge - postpaid, dth & datacard bill payments at paytm.com
Please enable html5 storage to continue. About {{::keyword. Count}} results in {{::cat. Text}} popular products rs {{::product. Price}} log in / sign up {{user. Name}} view profile your orders help center
View on paytm.com
Preview by yahoo


Kindly place my order and deliver asap.

Regards,

Prarthna
[protected]


Show original message
Reply, reply all or forward | more
Prarthna sahu
To [protected]@paytm.com jun 25
Hello,

Why aren't you guys responding to my complaint. If you cannot confirm that order then please refund my money. Do it asap.


Prarthna


Show original message
Reply, reply all or forward | more
[protected]@paytm.com
To prarthna sahu jun 27 at 11:25 pm
Regarding your experience with paytm
Ticket #[protected]: balance deducted but order cancelled

Prateek garg, jun 27, 20:26:
Hi there,
Thank you for shopping with us. I am prateek garg and i am happy to help you with your concern.
We see that some important information / details are not available with us to serve you better. We request you to please share the below detail to help you better.
- registered mobile number / e - mail id
- order number
- product name
- date of purchase
- order value
Please let us know if you have any more queries.
Happy to help
Prateek garg

Disclaimer: -
"please do not share your paytm wallet password, credit / debit card pin, cvv and any other confidential information with anyone even if he / she claims to be from paytm. We advise our customers to completely ignore such communications. "

Prarthna sahu, jun 25, 17:04:
Hello,
Why aren't you guys responding to my complaint. If you cannot confirm that order then please refund my money. Do it asap.
Prarthna

On wednesday, june 24, 2015 10:24 pm, prarthna sahu wrote:
Also please check this link from where i place the order. It's a bracelet red watch.
Online mobile recharge - postpaid, dth & datacard bill payments at paytm.com
| |
| | | | | |
| online mobile recharge - postpaid, dth & datacard bill payments at paytm. Complease enable html5 storage to continue. About {{::keyword. Count}} results in {{::cat. Text}} popular products rs {{::product. Price}} log in / sign up {{user. Name}} view profile your orders help center |
| |
| view on paytm.com | preview by yahoo |
| |
| |

Kindly place my order and deliver asap.
Regards,
Prarthna[protected]
On wednesday, june 24, 2015 8:57 pm, prarthna sahu wrote:
Hello,
I have made a transaction on paytm and paid through icici net banking but my order failed stated 'payment failed'. My balance is deducted from my bank account. And now that balance is nowhere, neither in my paytm wallet nor in my bank account. Please place the order asap since my balance is deducted.
My order details are -
Paid for order
Paytmmarketplace order #[protected]
Paytm cash txn id 39457195
The mail received from icici on making transaction -
| dear customer, |
| thank you for banking with icici bank. |
| you have made an online payment of inr 239. 0 with transaction id [protected] towards payee paytm mobile solutions pvt ltd from your account xxxxxxxx1727 on jun, 24, 2015 at 20:36. |
| in case you have not made this transaction, please call our customer care.
Looking forward to more opportunities to be of service to you. |
| sincerely,
Icici bank privilege banking |
Best regards,
Prarthna sahu[protected]

Prarthna sahu, jun 24, 22:24:
Also please check this link from where i place the order. It's a bracelet red watch.
Online mobile recharge - postpaid, dth & datacard bill payments at paytm.com
| |
| | | | | |
| online mobile recharge - postpaid, dth & datacard bill payments at paytm. Complease enable html5 storage to continue. About {{::keyword. Count}} results in {{::cat. Text}} popular products rs {{::product. Price}} log in / sign up {{user. Name}} view profile your orders help center |
| |
| view on paytm.com | preview by yahoo |
| |
| |

Kindly place my order and deliver asap.
Regards,
Prarthna[protected]
On wednesday, june 24, 2015 8:57 pm, prarthna sahu wrote:
Hello,
I have made a transaction on paytm and paid through icici net banking but my order failed stated 'payment failed'. My balance is deducted from my bank account. And now that balance is nowhere, neither in my paytm wallet nor in my bank account. Please place the order asap since my balance is deducted.
My order details are -
Paid for order
Paytmmarketplace order #[protected]
Paytm cash txn id 39457195
The mail received from icici on making transaction -
| dear customer, |
| thank you for banking with icici bank. |
| you have made an online payment of inr 239. 0 with transaction id [protected] towards payee paytm mobile solutions pvt ltd from your account xxxxxxxx1727 on jun, 24, 2015 at 20:36. |
| in case you have not made this transaction, please call our customer care.
Looking forward to more opportunities to be of service to you. |
| sincerely,
Icici bank privilege banking |
Best regards,
Prarthna sahu[protected]
Show original message
This email is a service from paytm care.
Message - id:hn07phz0_558eb9b381f09_bb5c3fde03ccd[protected]_sprut
Reply, reply all or forward | more
Prarthna sahu
To [protected]@paytm.com jun 29 at 4:59 pm
Hello,

The details you requested are -

- registered mobile number / e - mail id: [protected]
- order number: [protected]
- product name:
Vintage red round dial watch
- date of purchase: 24th june 2015
- order value: rs. 249

Check this link -
Online mobile recharge - postpaid, dth & datacard bill payments at paytm.com


Online mobile recharge - postpaid, dth & datacard bill payments at paytm.com
Please enable html5 storage to continue. About {{::keyword. Count}} results in {{::cat. Text}} popular products rs {{::product. Price}} log in / sign up {{user. Name}} view profile your orders help center
View on paytm.com
Preview by yahoo


From this link i placed the order.

Respond asap.

Regards,
Prarthna


Show original message
Reply, reply all or forward | more
Prarthna sahu
To [protected]@paytm.com jun 30 at 4:54 pm
Now what, i have provided all the details then no response. Just let me know whatever the status is, if order not possible then refund my money.


Prarthna


Show original message
Reply, reply all or forward | more
Prarthna sahu
To [protected]@paytm.com jul 1 at 3:58 pm
Dear paytm members,

Please respond to my complaint, just because it's a small amount of rs. 239 doesn't mean i should donate you guys i have other places to do the charity. This is the final mail to you guys, please respond with whatever the status is, else i have to find other sources where i can raise complaint against you.

Once again, the details you requested are mentioned below -

- registered mobile number / e - mail id: [protected]
- order number: [protected]
- product name:
Vintage red round dial watch
- date of purchase: 24th june 2015
- order value: rs. 249

Check this link -
Online mobile recharge - postpaid, dth & datacard bill payments at paytm.com


Prarthna
[protected]

I had placed an order for sonata watch on Paytm on 19 June 2015. But, till now there is no update from Swapnex...This my wrost experience, I had ever faced. I don't know why such a good Paytm company uses this type of third class courier services.Swapnex Courier. Order No.[protected] & Air Waybill No.[protected]. Give me update as early as possible. Nitesh

My Order Details as below : Order Placed: 26 June 2015 order number: [protected] Order Total: 10399.00 Above Order Item(Asus Zenfone 5 A501CG (Deep Black with 16 GB) delivered on 30th June 2015. but in that mobile packing box, there is no earphones. An Item of earphones missing in this packing box. so please trace out my Mobile earphones as early as possible. Thanking You Payal Bansal, H.No 206 Sector 15, Near Dav School Sonipta, Haryana(131001) +91-[protected] INDIA.

This is an open and shut case. I had bought two tickets for the same coach but as separate transactions as i wanted to take advantage of the cash-back offer on bus tickets. But on the travel day, i called up the operator and they told that the coach was cancelled and asked me to get in touch with paytm for the refund. And while one customer agent has replied that indeed the coach was cancelled and refunded the amount for one ticket, another agent is saying that the coach was not cancelled and have not refunded the other ticket amount. This is like saying half the bus went and the other half got cancelled. I've been splitting my hairs over this and it's highly frustrating. These are the details:

Order no.[protected] bus ticket (Obck6c) from bangalore to kodaikanal on[protected] they cancelled this ticket with refund.

Order no.[protected] bus ticket (Obckvb) from bangalore to kodaikanal on[protected] – not cancelled - its the same bus.

This is the reply from one of their agents who cancelled the first bus ticket:

Anku, jun 9, 14:13: ticket #[protected]: rctkt - help query
I am anku and i am going to do my best to solve your problem.
Sorry for the inconvenience caused. We have confirmed with the bus operator and found that your bus was cancelled due to unavoidable reason. Therefore we have refunded rs. 999 to your paytm cash account as you have already got rs.200 as a cashback.
I hope this helps. Should you need any further assistance, let me know.
Best wishes
Anku

This is the reply from another of their agents for the second ticket of the same bus:

Rupali, jul 2, 13:37:
Hi there,
We are going to do our best to solve your problem.
As per the confirmation by the operator, the coach has not cancelled and hence no refund.
We hope this helps. Should you need any further assistance, let us know.
Look forward to see you again at paytm.
Best wishes
Team paytm

See the contradiction! I'm suffering from more than one month and this is how they harass someone who was recharged and bought several items from their online store. This is heights of insensitivity and making me. I've stopped making any transactions with this site. They might think well this is just one customer (There is actually several here), but this kind of arrogance comes just before the fall. Any company who does not care for their customers is heading towards doom, maybe not today, but it's inevitable!

I have to hold worl last 8 days I buy dell 3537 laptop and u supply me dell 3542 laptop which mrp is 22940.00 and u take me 27821.00 I wajt dell 3537 in 2 days i[censored] refuse to delivery I want back all my money back in 2 days I have no more money to buy laptop any whre I purchase via sbi debit card so give my money back in maximum 2 days otherwise I have to go in a consumer court u have to pay all my haras ment and suffring money advocatefees every thing so give all my money back with 48 hour

I had ordered 2 products vide Order No.[protected], details are as follows 1. Toy Kraft Paint a Cash Cow Piggy Bank 2. Offspring Powder Puff Both these items were returned by me. Since Paytm could not arrange for a reverse pickup they requested me to courier the product and promised to pay the courier charges to me once the product reaches the seller. I have duly submitted courier slips to the company continuously but i am yet to receive any payment from them towards the courier charges. Pls help

hi team, i have raised an return request for caserole and the amount 272 is not refunded to my wallet. its status is parkedin_pool. i have raised request for the twice. ticket number is :[protected] and order : RCtkt[protected]. Kindly take necessary action on paytm. regards, senthil.

Paytm is not a trust-able site.

I have ordered a water purifier of rs 6250 bu i received damaged product.
It is mentioned in the description of the product that replacement of product is available is case of damage.

But paytm is saying it is not our policy.They refused to replace product even when seller is ready to replace.
Paytm is fraud. They are not ready to solve their customer problems.

They give false promises to make their customers before purchase but after purchase they refuse to accept everything by easily saying not in our policy even when customer has a written proof to prove paytm wrong.

I will suggest to everyone not to use paytm.


Date of incident: 27-june-2015
Client number: [protected]
Resolution: replacement of product

Hey..! i ordered product on 23.06.2015 and order no. is [protected], while ordering they said product will be delivered within 7 working days but its more than 10days ago still I dint received product. Thanks and Regards Manjunath [protected]

i recharge 30 rs. for my vodafone no.[protected] yesterday 01/07/2015.this done by ur app. balance of 30 rs. debited from my credit card. but recharge was not get. yet.order no. is [protected] at.9.23 AM on 01/07/2015.message got that waiting for operator confirmation.after that i make another recharge of 30 rs. this was successful. but above recharge balance was not credited in my PAYTM account yet. Please do the needful.

World's worst private company scandals by Paytm. Paytm in partnership with Samsung doled out 500 Rupees recharge option per month for a period of 6 months on purchase of Samsung E7 smart phone at retails outlets. Gullible people who fell for that offer hook, line and sinker didn't receive any further intimation on that / didn't see it materialize. I'm wondering how such crooks who boast of themselves as the biggest payment gateway on earth could still stay in business. Millions of customers have been cheated by Paytm on this offer and i'm sure customers in future would not fall for such seemingly glossy offers. NOTE TO CUSTOMERS: Please be aware of Paytm offers in future. If Paytm talks about "pecuniary" benefits on a purchase, you gotta prepare yourself to be on your guard.

I had booked a bus ticket on 14 June, 2015 from paytm.com, when I reach the bus stand I called up to driver to enquire about the bus number. The driver told, the bus is cancelled due break failure. Next day, I reported for a refund amount on paytm website, they gave a commitment to solve this problem within 72 hours, but till now, I did not get my refund I am totally disappointed with your service. I paid 2100 Rupees for bus booking and order nos are: ORDER NO. [protected], ORDER NO. [protected], ORDER NO. [protected]

Hi Company is not responsible for delivering the product on right time I am using it first time but finding huge problem while connecting to customer care and, there delivery dates are changing without any intimations. Order No. : [protected]

The order was placed on 16.06.2015 but the product is not delivered even after 15 days from the booking. During booking, the estimated delivery time was 5 to 7 days. I made lot of communication with paytm but paytm informed that the product is handed over to courier company and will be reach you shortly. Every time they send me the same reply. I contacted the courier company but they dont pick up the phone and also they dont reply to email. The courier company name is Swapnex and the AWB Number was[protected]. Now paytm has cancelled the order without giving any reason and keeping the money with them for 15 days. kindly take necessary action against such company so that they can not cheat other customers. Regard. K Singh

My mobile no. [protected] Recharge Verification Successful! Your Free Recharge Verification Successful. You Will Get Your Recharge Automatically Within Next 12 Hours. Your Unique Transaction ID : PTM[protected] NOTE - Please Don't Remove Any App Until Next 12 Hours. NOTE - Please Allow At Least 12 Hours For The Website To Verify Successful App Installations. NOTE - Don't Try To Cheat. Our Whatsapp Java Detector Will Detect Your Uncompleted App Installations And Fake Comments.

My order id is [protected]. I returned that item to that seller.But still the amount is not refunded to my wallet. I sent 4 to 6 mails to [protected]@patym . I raised almost 10 complait tickets. But there is no response. I request you to consider my complaint and refund my amount.

DEAR SIR I AM bibhu prasad mishra, complained to paytm for return of a product ord no-[protected], awb no-[protected], due to very poor quality shIrts, DC Transaction No [protected], already i have paid . i have complained to paytm for last 6 days to return this item still thay did not take any steps to solve this issue, even dont gave the way how i can return this item. plz help me out thanks bibhu prasad mishra .[protected]

I have booked a iBall Slide Brace-X1 Tablet from paytm.com . Its fraud website . initially paytm have built the trust in market now paytm is cheating with people. money got deducted from my account now neither they are refunding the money nor proceesing my order. Please do not book anything from paytm they are cheater in the market . I have called more then 100 time in[protected] . It automatically got disconnected everytime . Customer care executive are also liar they do false commitment while talking, soon the company will be shut down. I got frustrated with paytm and suggest to never buy anything from paytm.com Kumar advice.[protected]@gmail.com

Pujitha N, [protected], Today I booked a bus ticket fron ongole to hyderabad, But after 4 hours i got a message that my bus is cancelled but i didnt get my amount back, only 200 i got another 200 is left with you.i used a coupon Id of GO50.Please kindly accept my complaint and give as much as possible.

My account is temporarily blocked since so many days i am unable to do any activity. I want order replacement or my money back into my bank account. Because i am unable to access my accountunlock my paytm account it has been so many days since the account is in unlocked condition. Every time u say to get back in 24-48 hrs. Email - shubhanshu23.[protected]@gmail.com mob.- [protected]