PayTM Mobile Solutions Complaints & Reviews

i got a coupon from paytm of jabong of 250 off on a purchase of 999with a validity till 30th june. i applied the coupon today and the off is coming out to be less then it is listed. name:shobhit chaudhary no:[protected] email: [protected]@gmail.com

On Sat, Jun 27, 2015 at 3:54 PM, Neeraj Singh wrote: This defective item is pending for return from last 1 month and everytime i am getting the same reply that "we look into this in next 72 hours". is there any senior management in paytm ???? Thanks, Neeraj Singh On Sat, Jun 27, 2015 at 3:41 PM, Neeraj Singh wrote: Is there anybody who can look into this issue else i'll have to raise a complain in consumer court Thanks, Neeraj Singh On Mon, Jun 22, 2015 at 3:56 PM, Neeraj Singh wrote: Hi Injeela Thanks for raising same ticket twice or may be third time my only query is that while you guys have "raised a complaint with the concerned team " around 1 month ago but still there is not progress on it., can you actually escalate this issue to your higher management. Thanks, Neeraj Singh On Mon, Jun 22, 2015 at 3:02 PM, wrote: Regarding your experience with Paytm Ticket #[protected]: Defective Item delivered- order #[protected] Injeela, Jun 22, 15:02: Hi Neeraj, Thank you for placing your Order # . I am Injeela and I am happy to help you with your concern. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs. Please let us know if you have any more queries. Happy to help, Injeela Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Neeraj Singh, Jun 22, 11:11: is it another 72 hours?? Thanks, Neeraj Singh Injeela, Jun 21, 11:37: Hi Neeraj, Thank you for placing your Order #[protected]. I am Injeela and I am happy to help you with your concern. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs.As your concern is been given to our concern team, they will take care kindly do wait. Please let us know if you have any more queries. Happy to help, Injeela Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Neeraj Singh, Jun 18, 23:00: Hi Injeela, 72, hours are passed and I am still waiting for any intimation from paytm side. Please let me know why it is taking so much time (20 days). Please arrange my money reversal and you guys can pick item as per your convenience. Injeela, Jun 15, 12:39: Hi Neeraj, Thank you for placing Order # with Paytm. I am Injeela and I am happy to help you with your concern. We would like to share that all returns are managed and picked up by our courier partners. We assure you a speedy resolution for this issue and we will get the pickup arranged through the courier partner. The courier partner is expected to pick up the product from the mentioned delivery address days. In case of any delay we will notify you within next 72 hours through an email. We assure you the refund of your money to your Paytm wallet or bank account once the item is picked up and delivered to the seller. The product that you want to return must only have been used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product. You can also visit the "Help Center " section in the Paytm app for further details. We sincerely appreciate your patience and the relationship that you have with our company. Please log into Paytm.com/PaytmCash. For more information. Also, let us know if you have any more queries. Best wishes Injeela Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Neeraj Singh, Jun 15, 11:41: Hi Nitendra, Defected item is still not picked up from my location. Please do the needful to get it picked up. Thanks, Neeraj Singh Nitendra, Jun 8, 19:42: Hi Neeraj, I am Nitendra, and I am sorry for the inconvenience caused. We are initiating your return request. You'll receive an email within next 48-72 hrs if reverse pick up is not available at your location, otherwise our courier partner will come and pick the product from your doorstep within next 7 days. Your refund will be processed immediately into your Paytm account once the shipment will be picked up and reaches the merchant respectively. The product that you want to return must only have been used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product. You can also visit the "Help Center " section in the Paytm app for further details. We sincerely appreciate your patience and the relationship that you have with our company. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Nitendra Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Neeraj Singh, Jun 8, 19:35: Hi Nitendra, I don't know how you are tracking this mail chain. For your context let me inform you that i had already raised the ticket and sent the images of defective product (which was actually delivered on 27 may) again i am sending ou same mail / images. Please have a look and let me know in case of any query. Thanks, Neeraj Singh [protected] Forwarded message[protected] From: Neeraj Singh Date: Thu, May 28, 2015 at 10:38 PM Subject: Re: [Paytm Care] Re: Defective Item delivered- order #[protected] To: Paytm Hi Gaurav, Attached is the few pics.let me know if you need anything else from my side. Package was sealed packed.and invoice is with me also available in one photograph. Attachment(s) IMG_20150528_215515.jpg IMG_20150528_215637.jpg IMG_20150528_215321.jpg IMG_20150528_215343.jpg IMG_20150528_215428.jpg IMG_20150528_215459.jpg Nitendra, Jun 8, 19:28: Hi Neeraj, I am Nitendra and I am going to do my best to solve your problem. I would like to inform you that there is no exchange policy available in the paytm.If you want to return the product then please share the reason with the images of the product and invoice attached. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Nitendra Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Neeraj Singh, Jun 8, 11:32: Hi Nitendra, As i already mentioned in above mail chain, i am delivered a defective item kindly do the needful to replace / return the item. That's all i want from your side. You may call me @[protected]. Thanks, Neeraj Singh Thanks, Neeraj Singh Nitendra, Jun 7, 22:54: Hi Neeraj, Thank you for placing Order # with Paytm. I am Nitendra and I’m going to be helping you today. I have checked and from what I see, your order has been delivered on[protected]. Kindly check and let me know if you have further queries. Happy to help, Nitendra Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Neeraj Singh, Jun 3, 11:16: Hi, If i cancel the order from App, will that help us to resolve this issue? Thanks, Neeraj Singh Is There any update on this, any estimate?? Thanks, Neeraj Singh On Sun, May 31, 2015 at 4:28 PM, Neeraj Singh wrote: Any estimate how much it take to update an status field in paytm database..will it be possible for you guys to update in ONE WEEK time. Here I am not asking for refund process ..that is predictable by status update thing. Neeraj Singh, Jun 2, 20:01: Is There any update on this, any estimate?? Thanks, Neeraj Singh Any estimate how much it take to update an status field in paytm database..will it be possible for you guys to update in ONE WEEK time. Here I am not asking for refund process ..that is predictable by status update thing. Neeraj Singh, May 31, 16:28: Any estimate how much it take to update an status field in paytm database..will it be possible for you guys to update in ONE WEEK time. Here I am not asking for refund process ..that is predictable by status update thing. Varsha, May 30, 13:02: Hi Neeraj, I am going to do my best to solve your problem. I have raised a complaint with the concerned team regarding updating your order status once it will be update we will start your return process.Till then we appreciate your patience. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Varsha Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Neeraj Singh, May 29, 13:02: In Paytm, order status is still marked as "Processing", is it beacause of any issue or its how paytm works only? Thanks, Neeraj Singh KGaurav, May 29, 07:02: Hi Neeraj, I am Gaurav and I will help you. We are extremely sorry that you had to go through this experience. I have escalated the issue to the concerned department and I will get back to you within the next 48-72 hrs with an update. If you have further queries please let us know. Happy to help, Gaurav Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Neeraj Singh, May 28, 22:39: Hi Gaurav, Attached is the few pics.let me know if you need anything else from my side. Package was sealed packed.and invoice is with me also available in one photograph. Attachment(s) IMG_20150528_215515.jpg IMG_20150528_215637.jpg IMG_20150528_215321.jpg IMG_20150528_215343.jpg IMG_20150528_215428.jpg IMG_20150528_215459.jpg Gaurav.d, May 27, 20:54: Hi Neeraj, Thank you for placing Order #[protected] with Paytm. I am Gaurav and I am going to do my best to help you with your concern. I apologize for the inconvenience caused. Request you to please send some pictures of the product as well as packaging (inner/outer). We would also like to know: 1. If the packaging appeared to be tampered with when you received the product. 2. Was the packaging sealed or open? 3. Invoice Once you send us these details we will co-ordinate with the concerned departments to help resolve this unfortunate incident. Look forward to hearing from you soon. If you have further queries please let us know. Happy to help, Gaurav Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Neeraj Singh, May 27, 15:27: Hi, Today I have received the ordered item for order id "[protected]". But product is defective, it has broken handle. Please do the needful to return this product. Thanks, Neeraj Singh On Fri, May 22, 2015 at 4:47 PM, Paytm wrote: Hi Neeraj! The following item from your order #[protected] has been packed by merchant and will be on its way soon. We'll send you the confirmation and tracking details shortly. Order Details Order#[protected] Friday, May 22, 2015 01:49:10 Shipping Address: NEERAJ SINGH M23-A, 3rd, FLOOR, LAXMINAGAR, NEW DELHI - 92, IN FRONT OF JAGATRAM PARK LAXMINAGAR Delhi Delhi-110092 Item(s) Confirmed Item(s) Quantity Est Delivery Price Hawkins Futura Non-Stick Dosa Tawa 1 Sunday, May 31, 2015 Rs.1200 Order Total: Rs 1200 Your cash back for the promo code HAWK40 will be automatically added to your Paytm Wallet within 24 hrs of item gets shipped. If you have questions, we're happy to help. Email [protected]@paytm.com If you did not create this account on Paytm and you think someone else has used your Email ID to create an account, please remove your Email ID from this account by clicking here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPK9tEeEufs9iZypd9iY8dov1...⇄ © Copyright One97 Communications Limited 2015 This email is a service from Paytm Care. Message-Id:J744PDG2_5587d6484d1a1_1e733fe8584cd[protected]_sprut

I Placed An Order On 26.06.2015 for two items. On the same day, items get cancelled. I thought it has been done by seller. So i reordered them again. Meanwhile i have an issue with old item and i raise the complains in Facebook and got reply Please Contact Us On http://bit.ly/1LBW92d And We'll Solve Your Problem Asap. I went to the link and It is asking for username and password and i enter it. In a short while, someone recharge of Vodafone Mobile [protected] for Rs.1248. I have not done this transaction. Some hacker did it. Whenever i login, paytm asks for OTP number. Then how could other person can login without the OTP? I think there is a vulnerability in Paytm system. Action must be taken: First of all, that hacker must be punished. So we can save lot of consumers. Paytm must fix this security issue. Paytm should consider return money back to us if they believe in their customers.

I want to refund in paytm wallet because I have mistranjection so you can refund in paytm wallet.my paytm order no is[protected] and transaction no is [protected].I recharged the mobile no [protected]. Please send me on paytm wallet [protected] .

hi this is to inform you that i have made payment to tata docomo through for my no [protected] of rs 576.00 on[protected] . the same is reflecting debit in my credit card account . but the same was not payed to tata docomo and they are calling

Hi my details is below:- I have purchased Koutons Pack Of 3 Blue And Black Narrow Fit Denim Jeans (Size-32) quanty one price 1399 ORDER NO. [protected] from paytm.I applied Promo Code STYLE40 for 560 cashback in my paytm wallet. I received the the amount of 560 but after receiving the amount from paytm side some fake recharge has been done from account id [protected]@gmail.com registered mobile no [protected] 1 Order no: #[protected] Recharge of Aircel Mobile [protected] for Rs.500 Tue Jun 23 2015 2 Order no: #[protected] Recharge of Vodafone Mobile [protected] for Rs.50 Tue Jun 23 2015 3 Order no: #[protected] Recharge of Vodafone Mobile [protected] for Rs.40 Tue Jun 23 2015 Another fake recharge also happen from my another mail id [protected]@gmail.com registered mobile [protected] 1 ORDER NO.[protected] Jun '15 4:21 pm Recharge of Vodafone Mobile [protected] for Rs.10 2 ORDER NO.[protected] Jun '15 2:07 pm Recharge of Vodafone Mobile [protected] As per my knowledge all the numbers is not a valid number. When I ask about my balance from paytm they are denying for returning. The product which I order is also not the same product colour is different, band is different, type is different and is a defective product just looking like second hand product. Please I have really a hope from your side and need your support .Please do the needful. Note - Attached image is the evident of defective product. best regards Jitendra [protected]

I placed an order #[protected] on 27-Jun-2015 for Falken tyres quantity 4. which got partially delivered to me on 06 June 2015. Before placing an order I confirmed with PayTM about the quantity of tyres after confirming the details I placed an order. But when it was delivered to me I just received only one tyre. From the date I raised a complaint #[protected] I haven't received any positive reply from customer care team apart from 48 or 72 hrs wait requests. When this 48or72hrs going to end and I'll receive my remaining tyres. I request you to help me in this matter.

hi I have purchased Puma floaters but, this floaters are defective, i am also trying for Paytm customer car numbers but all are incorrect. Kindly help in this.

SUB -- FRAUD COMPANY PAYTM DEAR SIR I WOULD LIKE TO INFORM YOU THAT I DILIP KR BISWAS, HAD PURCHASED SAMSUNG GALAXY E5 THAT TIME PAYTM OFFERED I COULD ADD MONEY 2400/- IT WILL BE 400/- PER MONTH AS PER OFFER I HAVE RECEIVED TWO MONTH OF RS 400/- BUT THIS MONTH I HAVE TRIED SO MANY TIMES FOR ADDING THE MONEY AND NOT SUCCESS IT FOR I HAVE MAIL TO PAYTM AND FROM THERE REPLY THAT AFTER 48 HRS IT WILL BE PROCESS .AFTER 48 HRS I HAVE TRIED BUT NOT ADD IT. BY THE WAY I MENTION WHICH MESSAGE HAD RECEIVED BY ME... YOUR PROMO CODE FOR ADDING RS 400 TO YOUR PAYTM WALLET IS WSBUHJZDVP04. THIS IS VALID FOR ONE USE IN A CALENDAR MONTH & CAN BE USED A MAX. 6 TIMES TILL SEPTEMBER 2015. MY MOBILE NO [protected] SO REQUEST YOU PLEASE SOLVE THE MATTER... FROM DILIP KR BISWAS PH- [protected]

PAytym is meant for only recharges guys and never do online shopping on this site!!It sucks.Delivery is underated.10 days is big time.Faulty goods.Idiotic sellers who send faulty products.I am a loyal flipkart customer and the first time i ordered i got a big blast.Thank you for proving that paytym is just like Reddif cheating customers with stupid deals!! Hello Paytym Do you think we have so much free time to go and courier it and scan the copy and send. Time is most precious to us. So we do online shopping to have them at our door step. Why the hell are you betraying and troubling customers. It's your mistake to send a wrong product and you have to pick it up according to your Cancellation policy. So schedule a pick up yourself . Don't you people respond and solve one single time. How many times do I need to tell? I have an other order coming so i[censored] can't schedule a trip separately Let ecom express collect it during that order delivery. And stay loyal to customers. If you can't work like Flipkart snapdeal and Amazon. Just shut ur company only to recharges. I am lover of paytym till today but you guys are just like reddif.betraying customers My order ID ORDER NO. [protected] 21 Jun '15 6:53 pm Skullcandy INK'D S2IKGY-164 Wired In Ear Earphone with MIC (Black) Qty: 1 | Sold By: Rudra enterprise

i have purchased 2 power bank of OEM 20800 mAH xiaomi and the order ID are #[protected]/ #[protected] and unfortunately i have recived the defected piece and both the power banks are defected and not charging the cell phones at least 30% and i have put the complaints on every complaint box of paytm but still not got the satisfied reply form paytm so i want to replace the product and want the amount back in my account...so its a humble request that please resolve the problem of the power banks and replace them and i am a trusted flipkart customer and firstly i switch to the paytm in hope that it is trusted online shopping site but on my first purchase i had recived the defected and i have also not got USB cable with the both power banks Thank You

previously ordered woodland slippers through paytm.I recieved a wrong sized product .I immediately requested for the return, but no one responded to my request.It went 1 month since I registered my request.They are just convincing me for a return whenever i made a call.I have no other opportunity rather than filing a complaint against them. I kindly requesting for justice and assistance. sincerely, M MANOJ KUMAR

my name is rahul i had purchase a book from paytm and paid it through wallet.till now the product is not delivered so i will wait for 7 days more after that i will complain it to consumer court.your consumer contact number is not working and the courior company swapnex is also not responding so give me my money back. call me [protected]

paytm selling fake prodcuts, after connecting 24000 RS mobile to belkin mobile charger, mobile dead. I have contacted mobile company who are saying that mobile is dead beyond repair. to sell cheap and duplicate products online.I have contacted and they said, the serial number of charger is fake.Fight legal case with paytm

I am not able to login to my paytm account. It is showing that my account is temporarily blocked for login. There is no customer number to complaint also. I am having cashback of 1600+. I don't know whom to ask. I mailed them regarding the issue but there is no resolution from 4 days. This site should be blocked.

First of all, I am not able to reach Paytm customer care on phone. This is to inform that I got a call from a number ([protected]) which showed SBI on my truecaller app. I was asked for my Debit card number which I gave as the per son said its for verification purpose. I was told that I will get OTPs for verification of my account for which I again complied. After the call was over, I got messages from SBI stating amounts debited for two transactions. Details of those are as follows: 26-Jun[protected]Jun-2015) POS PRCH POS 485985 Paytm.com Paytm.com Noida 3, 012.00 26-Jun[protected]Jun-2015) POS PRCH POS 485824 Paytm.com Paytm.com Noida 8, 724.00 Please immediately cancel these transactions and initiate reversal of amount back to my account. Regards, Nikhil Khobragade. ([protected])

dear sir i am recived goods in my order no #[protected] in 4.14pm i open the box and inputing the battery and switchon the mobill but the is mobill switch on but not cleard and display demaged i am very feeling and not satisify so take needful action send exange new mobilephone

Today recharged of 99/- mobile no [protected] Order no: #[protected] and despite deducting amount from my bank account and confirming recharge successful recharge was not done only a sms from reliance comes your request couldn't be processed and no refund of amount is done yet by paytm it still show recharge successful despie my emails to their customer care it shows their intention to cheat a customer now neither paytm nor reliance is ready to refund my money I feel i have lost my 99/- will never trust paytm again and my advice to stay away from them to save your money or else will get only trouble hassle and inconvenience instead.

Sir, I paid my BSES bill amount of Rs. 570/- on 18.05.2015 through Paytm But amount deduct from debit card but bill not paid. Reference No.018621 and Order no.[protected]or[protected]. When I saw my Paytm history the transaction show paytm failed. Sir I request to you do something in my case. Thanking you From B.L. Jayasawal [protected]

i have account in paytm and they blocked my account for temporarily reason and i contacted [protected]@paytm.com but they did not open it and not response. i have in account more than 1000 rs in it but they did not refunded and not opening my account. plz solve my problem and tell me how i money back from them kamal