PayTM Mobile Solutions Complaints & Reviews

Paytm wallet cash has been debited from wallet without any intentional transaction from my end. The amount from my paytm wallet has been deducted itself without any transaction activity from my end. I want my paytm wallet cash back.
Some fake recharges on mob no. [protected], [protected] has been done without any activity from my end. They have deducted my 4010 paytm wallet cash.
It has been so much time since the problem query ha arised. I want my wallet cash quickly back to my paytm cash wallet.
Email id - shubhanshu23.[protected]@gmail.com

I cancelled my ticket but i got only 407 Rs cash credited to my account i raised a ticket but till now no response from your end am not satisfied with your service. Please let me know the process to get the amaunt Actual Fare :950 ORDER NO. [protected]

Even though recharge is success in paytm records(order id [protected] on 19/6/15 AIRTEL Transaction id:[protected]), but later paytm initiated the amount reversal and the amount has been deducted from my digital tv account [protected](AIRTEL Transaction id:[protected]_PaymentTransfer) neither amount got credited to my paytm wallert nor my credit card account. I am attaching the screen shots of airtel digital tv transactions and paytm transaction details. here it clearly shows on 19/6/15 recharge is success but on 20/06/15: Amount reversal is initiated.(AIRTEL Transaction id:[protected]_PaymentTransfer When i checked with AIRTEL on the same I got response that Paytm has requested for the reversal, hence we have reversed the amount. 1. Why did paytm initiated Amount reversal? 2. if reversed where did the amount go ?, it is not credited to paytm wallet nor my credit card account. This has been happened Tendays ago still i have not heard the correct answer from paytm team.

I have Purchased 2 Nos. strontium Pen Drives 8 GB @280/- vide bill no 25660/[protected] dated 25.06.2015 through seller Sunrise Info Services, Bangalore.I astonished to see the MRP sticker available on on the pack of item.The MRP mentioned on pack is Rs.240/-.Paytm has charged @ 280/- against the MRP of Rs.240/-. How can they sold item more-than the MRP. It is unfair trade practice and excess charged amount of Rs.80/-should of refunded. Sanjay Sharma Cell-[protected]

On 29 June 2015 i recharged a plan of 19 rs of special plan. In that plan the details of that plan is wrong it is not updated. but in reliance official site it is updated. I did a recharged but the plan is not activate in my no so now what i do. please provide me the details.

Dear Sir, We Purchased such item in paytm.. and the paytm Delivered the damaged And Defective product to us.. and we complaint so many times to them through email.. but still they didnt give the solution to us. and their customer care number not reached. 1.[protected] 2.+[protected] sir please give me the justice.. thank you.

I ordered one product thru paytm, vendor cancelled the same after a week . The same amount credited to wallet .. from there it not allowing me transfer the funds to my bank or not CC payment bank .. i raised so many time on the same . no proper responses from them .Most of the products they are delivering broken items and and vendor cancelling the product after week. Simply they are holding people money for while!!!. No customer care support .. The crap team will respond with standard template which is no use for the customer . Ban this PAYTM CRAP Site ...

Hhi, am saravana kumar r d (Mob:[protected]) from erode, tamil nadu. On sunday (28.06.2015) i placed an order of vega helmet(Order no.[protected]). But till now its not been shipped. I have sent many mails to theie customer care but even for that no response. This is completely frustrating... Everyone knows wearing helmet is compulsary in tamil nadu from 01.07.2015 so for that i ordrd the product. Today i couldn't drive my bike without helme. Hance came to office through bus and this simple issue affected my personnal life severly. No reply from them for my mails too. Completly cheated and frustrated by paytm's awkward service. Ready to go to consumer court too..

Dear Paytm Team, Even after one month of continues followed with you, you guys did not pick the default power bank. Every time, I had called your help desk, I got same answer that within 3 days we will pick up form your home but after one month no one come. What is your company policy???? Is this way to treat your customers????? If you are not selling genuine product then do not mislead to the people. I want my money back today itself, your pick up your default product whenever you want I do not care about it. I just want my money back from such a fraud company. If you do not gave my money back today I will go to customer court against you. I have enough evidence against your guys. Ticket #[protected]: deflaut in power bank order no[protected] Regards, NItesh Sakpal

i have paytm accoung with email .id- mnsh.[protected]@gmail.com and it has been blocked by last 25 days. i write to several mails to customer support team regarding this matter and every time i received the same reply i.e wait for 24-48 hours and resolution of the issue will be under process. and now 25 days have been passed but no action taken by your team members.

last mail that i received from one of your PAYTM customer support team member Mr Sourav he writes me in the mail on dated 27/06/2015 that your resolution of the issue will take 24-48 hours and you will wait for 24-48 hours. now more than 80 hours have been passed but no action will be taken from your customer care team.

if your team members do not work on given time then why they work there . and also i think they does not show any interest to solve this issue.

so i request you to please look in to the matter and resolve this issue as early as possible

if you are not able to resolution of my problem then please return my wallet cast in to my personal bank account.

my paytm id- mnsh.[protected]@gmail.com


thanks & regards

manish garg

i had order a 2 pack of koutons jeans size 30 if different color they deleayed my delivery for4 days and even when i got the delivery they had sended me a local jeans which has no tag of koutons and even the different size of denims i got which is un usable to me...

My order I'd is [protected]. I had ordered a shorts. I had paid the money using credit card. I didn't get the delivery of the product, neither I received a call from the delivery boy. But paytm says the product has been delivered. I had dropped mails but have not got any solution to my problem yet. It is my worst online shopping experience. You will loose your customers. They even do not acknowledge properly.

I ordered TP-LINK TL-WR740N Wireless 150 Mbps Router (White) on 25-JUNE-2015 and received on 29-JUNE-2015. At the time of order there are two offers 1) 15% CASHBACK 2) 30% CASHBACK I selected second option but as of today 30-JUNE-2015 i didnot received my CASHBACK

Refer below mail On Jun 29, 2015 20:31, "Jai Kumar" wrote: Hello, There is no answer for my below questions.. How can you cancel my order without my knowledge after acknowledging the order???? I need your response immediately. Regards, Jaikumar J ▼ Hide quoted text On Jun 29, 2015 19:40, wrote: Regarding your experience with Paytm Ticket #[protected]: Delay in item delivery Achal, Jun 29, 19:40: Hi Jai, Thank you for shopping with us.I am Achal and I am happy to help you with your concern. We wish to communicate that amount has been refunded to your Paytm Wallet. This money can also be used for recharge, bill payment, shopping and to book a bus ticket on Paytm. Also, please note that if the cash back has already been made to your Paytm Wallet then the refund will be done after deduction of cash back amount. If you have paid for this order using net banking/debit or credit card, you can refund the money back to source. Please let us know if you have any more queries. Happy to help, Achal Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Jai Kumar, Jun 27, 12:50: Hi, This order is canceled @ 12.30 pm today. I don't understand without my knowledge or any intimation how can you cancel my order after 6 days which was accepted by the seller already. Are you people playing with us by posting fake products? This thing you should have informed me before your approval message which I received on 21st. When you people can cancel the order then what's the fate to order an item here in paytm. I need that product on the estimated delivery date 29 th. Else I ll never use paytm anymore and will share the same with my friends circle. Still am wondering how you people can cancel a order which was placed by us and approved by you before 6 days??????? Regards, Jaikumar J Neha, Jun 27, 12:13: Hi Jai, Thank you for placing your Order # . I am Neha and I am happy to help you with your concern. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs. Please let us know if you have any more queries. Happy to help, Neha Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Jai Kumar, Jun 27, 08:47: Hello, I have ordered a bike cover through paytm and my order # is [protected]. This was ordered on 21st June, the estimated shipping date was 24th June. Later I got an email from paytm on 25th saying there is some issue in shipping the parts as per schedule. Its 27th today, but still no update on the same. When can I expect the product to reach me?. Its already a week over and still it has not been shipped and this gives me a bad impression on your service. Pls arrange for the shipment within today. Regards, Jaikumar

Hi, I recently ordered lakme absolute face stylist foundation baring order no: [protected] and seller: TECHEYE CREATIONS & TECHNOLOGIES PVT.LTD(Delhi) from Paytm. Though i cancelled it i received the product and total money 1200/- has been deducted for the product i was told i will get cashback of 420/- . I didnt even get that on top this it is a 2years old product and fake one too. It is not even a sealed one.I called several times to the customer care to avail return facility for the product but there was no proper response they asked me to send the images of the product and invoice etc. I have sent all the required images they asked me. For your reference i attached them here as well. My demands: I want to avail return request approved and also refund of the amount paid(Rs:1200) as earliest. Regards, Avani ph.No: [protected]

We have recharge dishtv vc no. [protected] thru dishtv app on our mobile. Rs 666 was debited in our account. When contact dishtv customer care they told us that they have not received the amount. Kindly see it and pay the amount to dish TV or refund back in our account. Thanks

Today i have recharged my vodafone number([protected]) for 250 amount. amount have been dedicated from my account but i didn't get my phone recharged. this happening twice to me. it is not acceptable foe nay one. i want my amount back either to my account or to my phone

My account is temporarily blocked from 19th of June I made complaint on [protected]@paytm.com having Ticket #[protected], after regular follow up I give requestion to service head & to grivelence officer but I am sorry to say that there is no response till time. I have huge amount in the paytm wallet, moreover I have return one of the item to the seller & they are not telling me when they will deposit the refund amount & courier charges to my account. I hereby request you to please resolve the issue at the earliest. The email conversation I had with them is given here under in the start there was response which was I think automotive & there after there is no response. Subject: Re: Ticket #[protected]: Login Block From: "pankaj jaiswal" Tue, 30 Jun '15 12:56p To: and others View blocked images Dear All What is going on I cant understand, no response??????, what you want, I have more then Rs.5000/- in my paytm account & the way you are behaving is really ridiculous, a person writing you mail so many times & you all are just sleeping there without any attention to the problem. As I already asked you that you can permanently block me but before of that please refund my all money to me either in my bank account or by cheque. I am tired writing so many mails for the problem & as there is big amount is involved I am so much interested to open my account so that I can withdraw my amount from you. If there is any technical problem then please tell me I can wait for the same. Please look into the same urgently. If you are unable to solve the issue please give me phone no & mail ID of your senior person so that I can mail & can make a call. Waiting for your positive response Pankaj Jaiswal +91-[protected] On Sat, 27 Jun 2015 12:01:51 +0530 "pankaj jaiswal" wrote Dear Sir I am still awaiting for your reply. Regards Pankaj Jaiswal +91-[protected] On Fri, 26 Jun 2015 19:33:05 +0530 "pankaj jaiswal" wrote Dear Sir I am awaiting for your reply. Regards Pankaj Jaiswal +91-[protected] On Thu, 25 Jun 2015 09:01:40 +0530 "pankaj jaiswal" wrote Dear Sir For your kind information & N.A. please. Thanks & Regards Pankaj Jaiswal +91-[protected] On Thu, 25 Jun 2015 08:58:22 +0530 "pankaj jaiswal" wrote Dear Sir What is going on, no reply & no action??? if you are unable to do the job at least answer the mail or send me any contact no where I can contact you directly, there is more then Rs.4500/- are there in my paytm account. If you want to block my account at least refund my amount. My account is temporarily blocked from 19th june 2015 & today it is 25th june & till date I have written several mails to you to resolve the issue but there is no action or reaction from your side. I am ready to be blocked permanently but at least refund my amount which is in paytm wallet. Regards Pankaj Jaiswal +91-[protected] On Wed, 24 Jun 2015 17:59:27 +0530 "pankaj jaiswal" wrote Dear Sir At least give me some reply, I am awaiting for your positive reply. Regards Pankaj Jaiswal +91-[protected] On Tue, 23 Jun 2015 12:54:32 +0530 "pankaj jaiswal" wrote Dear Sir I am awaiting for your positive reply but till date even after so many mails there is no response???? please look into the matter urgently. Thanks & Regards Pankaj Jaiswal +91-[protected] On Mon, 22 Jun 2015 19:59:19 +0530 "pankaj jaiswal" wrote Dear Sir Hello is there any one who can even respond to my problem????????????? Thanks & Regards Pankaj Jaiswal +91-[protected] On Mon, 22 Jun 2015 17:33:45 +0530 "pankaj jaiswal" wrote Dear Sir Till date there is no response from your side, why my account is still blocked ??, please respond on the same at the earliest as I have to us my money which is kept in paytm account for more purchasing & as you have blocked my account & even after my regular follow up you are not even telling me why it is blocked?? Please check the same & do the needful at the earliest. Please give me a contact number where I can contact you for early response or please call me back at the earliest to resolve the issue at the earliest. Thanks & Regards Pankaj Jaiswal +91-[protected] On Sat, 20 Jun 2015 17:05:49 +0530 [protected]@paytm.com wrote Regarding your experience with Paytm #mailMsgBodyContainer .zd_link {color:#FFF;}Ticket #[protected]: Login Block Hi pankaj jaiswal, Thank you for writing in to us. Your ticket no is[protected].We will get back to you at the earliest.Thank you for your patience.Paytm Care Team pankaj jaiswal, Jun 20, 17:05: Dear Sir I am unable to login to my paytm account as there is always a msg of temporary block on the site for my login, for your reference a screen saved is attached herewith, please check the same & do the needful at the earliest. This login is blocked form 19th June. Thanks & Regards Pankaj Jaiswal+91-[protected] Attachment(s) Online_Mobile_Recharge_-_Postpaid__DTH___Datacard_Bill_Payments_at_Paytm.pdf This email is a service from Paytm Care. Message-Id:XEG40D5N_55855013d4e9b_7b5f3fef3f2cd328815cf_sprut

Hi, I have ordered product Shoe in your website and its 20days over now but no one is turned up surprised to know that the spare has delivered which have no evidence who has received and acknowledgement from your end. I have logged a customer complaint on last week and till now no one is bother to own this and giving solution. Let me know what's your next escalation level, I want take this to escalate to HIGH level management. Let me know ASAP

I have ordered Prestige Omega Deluxe Granite Non-Stick Cookware Kadhai - 260 Mm on 24th April '15 and received Hawels Exhaust fan at the time of delivery. Meantime i have received a cash back of Rs.548 on 27-4-15 and it was subsequently withdrawn (Fraudulently) After initiating the return Paytm refunded Rs.822/- which was also Fraudulently withdrawn from my wallet. I have complained repeatedly to [protected]@paytm.. which not yielded proper answers. i have attached my wallet details which is self explanatory. Please provide Justices. Thanks Girish gs.[protected]@gmail.com