PayTM Mobile Solutions Complaints & Reviews

Hi, I transferred 1039 from my paytm wallet, back to my credit card, the status in the wallet is shown as returned back, but the amount is not yet credited to my card. I dropped a mail to the customer care ([protected]@paytm.com) & followed up many times but of no use. It's more than 20 days, but no proper action taken . Please find the screenshots of my paytm wallet & Credit Card statements attached. Could you please look into the process. Thanks,

Hi, i have some problem regarding my postpaid bill payment .i paid bill on 27 june so that it is in proceessing but not sucessfull so please confirm this .because amount has been debited from my account. i am sharing details of transaction with you i.e ORDER NO. [protected] 27 June '15 9:42 pm ORDER NO. [protected] 27 June '15 9:17 pm Thanks, Amarpal singh

I have recharged twice Rs 199 . My money got deducted but recharge showing pending status for past three days. I have raised complaint to paytm customer care but not use. Ticket #[protected] Dear PAYTM, If you don't have potential to maintain quality service, close your fraud company. Because of your worst service I lost my 300 Rs balance... By a Disappointed customer.

Paytm order #[protected]

The packaging of the product for the delivery is very less than ordinary. It was tempered and the seal was not there. From the inside the packaging was also broken.

Its display screen is broken damaged from the side.

The pictures are shared of the inside and outside. The packaging was also broken from inside. Refund or replace this item as soon as possible. I am very much unsatisfied. It has been too late since tge query is raised. I am very much frustrated after so much times since the mail is sent.
Fedex shipment tracking #[protected]

Email id - shubhanshu23.[protected]@gmail.com

Just saw news about paytm in tv9 that a person from andhra Pradesh ordered a laptop from paytm instead of laptop he received a parcel of wodden plywood in it, is it true if so I will stop using paytm and I suggest all my friends to do the same.

hi am wasimullah.m. myself made a payment of Rs: 1500/-of my airtel postpaid bill through PAYTM on 09 /06/2015 and the reference no is: pos 00005344 at PAYTM.COM & Txn # is[protected]. Cash debited in my account but not reflected in my airtel postpaid...so please refund my cash Rs: 1500/- in the same which you have debited. i tried calling some many time in a day for past 2 weeks so pls hence need reply and solution for this... i have a good impression with paytm so looking for a positive reply... regards wasimullah.m[protected] / [protected].

Possibly the worst experience i have ever had with an online shopping portal. I hope no one ever goes through this ordeal and I also hope never to buy from paytm again. Highly unprofessional, totally unethical and unpleasant experience of purchasing from here. Please go through the ordeal that I had to face. I had ordered a Maybelline liner(ref order no.[protected]) from Paytm.com on 5th June 2015. At the time of placing the order, the promised delivery date was 7th June. I didn't receive any notification about delivery until 9th June. I happened to call up (lack of) Customer Care on 9th June to figure out whether the order would be delivered or not. My call was transferred to Ms. Radhika who said that the order would be delivered in another couple of days time and gave vague reasons as to why it was delayed. After waiting for couple of days more, I happened to call up the customer care almost on a daily basis but every time I get the same standard response that it will be delivered in couple of days. Finally, after several frustrating phone calls, paytm felt the need to escalate, to someone named Mr. Manish who promised to look into my case and have the order delivered on a priority basis. Given my experience with earlier empty assurances, I wanted this to be given in writing over e-mail, to which Mr. Manish agreed and sent a mail immediately promising that the product will be delivered in two days. I could see that the mail was delivered in my inbox, but to my shock it was recalled/deleted immediately. Sadly, I didn't take a screenshot of the email that supposed (now non existent) Mr.Manish had sent. I again had to go through the painful process of calling up customer care and this time the call got escalated to someone called Mr. Mayank. I thought i had had enough surprises, but this one takes the cake, Mr.Mayank tells me that there is no one called Mr. Manish in the organization, but the product will be delivered in a days time. Today is 23rd of June and in spite of calling paytm 20 times, I have to face their callous attitude saying that "the ticket has been escalated, what more do you want?" Frankly, anyone in my place would want to throw the phone in their face for their pathetic attitude. If a company can do such unscrupulous things like recalling mail, denying existence of their employee and asking me what more I want(when they haven't still delivered the product), I wonder what all other things they are capable of. I am not sure if you guys even care to understand the frustration customers go through as its not just about a product purchase, but more of an experience that is well and truly pathetic.

Hi, On march 21, 2015 I had ordered a JBL Bluetooth speaker at PAYTM for Rs. 4950. When the speaker was delivered I realized that this was not the original speaker and the quality of this speaker was way less than what actual JBL speaker had. So I requested a return of same and refund of money to me. On 1st April 2015 they transferred Rs. 4950 into my paytm wallet but same day they withdrew the amount as they told that some mistake has been happened from their side(scrren shot attached of same). When I raised the issue they asked me many things like the courier slip and all. Even though I provided them the return courier slip till date they haven't given me any kind of refund. They have kept me in a vicious circle every time by repeating the same steps: 1. First they will ask me for return courier slip. 2. Once I provide the same, they tell me to wait for 72 hours as some complaint has been registered with their internal team. 3. I get a mail that refund has been done in my wallet. 4. Once I check the wallet I see there is no refund done and they have just lied to me. 5. When I inform them the same no reply is given by paytm. 6. After some days they contact me again and ask me the courier slip. this cycle is repeating from past so many days. I am tired with paytm services and no proper contact is done with them. I am attaching the documents which shall support what ever I have written over here.

From today morning my full wallet debited for so many recharges on two numbers, paytm not responding how someone can use my wallet to recharges? I have lost my money Rs.4176, both two numbers from jammu & kashmir and i have filed police complaint against them and paytm also. just received call from cyber police that both two numbers traced by them, soon person will be arrested. unknown person did so many recharges, Reliance Subscriber Number : [protected] Customer Surname : ASHRAF Reliance Subscriber Number : [protected] Customer Surname : SAMAD PEER Both are From Jammu & Kashmir. Dont trust Paytm. After credit card fraud, these fraud persons doing wallet frauds.

sir, I am K.S.L.LAVANYA HAVE AN ACCOUNT IN paytm having mobile no [protected]. I am regular user to paytm..i have an wallet balance 43rs before recharge. i recharged [protected] number for 50 rs using promo code RECH50.I used net banking for recharge.it cuts total 50rs from my SBI ACCOUNT, not taken from paytm wallet during recharge.. after getting recharge my wallet balance shows zero amount and also 50 rs cut in my sbi account.please refund 43rs as early as possible ... Paid for Order Paytm Order #[protected] Paytm Cash Txn ID 58414367

Dear Sirs, I ordered speaker with order no -[protected] worth Rs 9030 nd after 2-3 days i received Awb from Gati courier[protected] nd i amazed to got to know that my order got returned with any attempt delivery from paytm / gati courier ..now after so many mails nd communication via twitter, fb, mails I have received only 5638 rs amount out of 9030 i have not received any cashback also This is pathetic service from paytm nd gati courier services Paytm created a fake awb number via gati courier services item returned without any deliveryvattempt i got only 60% refund in my wallet nd for remaining amt refund i am strugglung nd communicating with paytm via twitter nd facebook nd my 40% cashback amount stucked with paytm it happened with me twice..they refund only amount after deducting cash back irrespective of that whethere u have already received cash back or not ..so always beware nd check that thing in ur refund paytm wallet now i am also waiting for their reply that y my order got returned without any intimation phone call from paytm nd gati courier services

I am Abhishek karmakar, 15 M.B Road, Diva Appartment, F.N-303, Near Axis bank ATM, Kol-49. I was ordering xiaomi mi-20800 mah power bank.Order no-[protected]. My power bank is delivered on dated 20/6/2015. After that i plugging the power bank but it does not response. so i want to return this power bank & want a new fresh power bank as early as possible.

I had ordered a product from Paytm and it was supposed to be delivered by GATI on 25th Jun 2015. I get an SMS from GATI saying that the product will be delivered on 25th but when I track my order on Paytm Site it mentions that Product has been returned and they have initiated the refund to my bank/Paytm account. On further checking and following up with GATI, they say that the product is in Delhi warehouse and since the number of packages are 2 and that they received only 1 hence it is still in their warehouse. I explain that I had ordered a single product so how can there be 2 packages for it. They are baffled and confused. They say to check with Paytm customer care as only they can resolve it. So I raise it with Paytm. The customer care tell me that my ADDRESS IS UNTRACEABLE. Come on. I have ordered several products online but never got this statement. I live South delhi not some remote area. On top of it, Paytm says that I should re-order the product. Well Sir, will you be able to trace it now. And secondly, do you trace customer addresses or the shipping/courier company does. Please don't treat your customer as if they know their game. TIme to act responsibly PAYTM.

Hi, I wants to complain about the service PayTM provided to their customer is completely pathetic. I made two order on Paytm and both the time wrong product was delivered at my shipping address. Order 1: Issue 1: I have ordered a Red Color BSA Bicycle but you have delivered Blue Color Bicycle which actually does not looks original because 2495/- amount was printed on the product box whereas your site is displaying product cost 2844. Let me know why Blus bicycle delivered to me if i have orderd for red one? Issue 1: I purchase a Red color BSA bicycle from Paytm. According to your site the product cost is 2844/- but MRP 2495/- was printed on product box. So how can you display higher amount that the actual, is the product duplicate? (Please Check in Image-1) Order 2: I have purchased two night suite from Paytm but the seller has delivered today 1 Night Suit and 1 Night Gown. Also the color are different from the ordered. Please find attached Image-2? Most of the time i used Snapdeal & flipcart because they provide good services and correct product which i have ordered. SO i am posting this complain and never advise anyone to use Paytm.

i recharge my mobile balance through paytm app. The amount was debited from my A/c but balance was not activated in my mobile no [protected]. I have done 2 transaction today[protected] one Rs 199 and second of Rs 80. please raise my balance in my mobile no i.e [protected] ASAP.

Hi I am SRIRAM S, I am Paytm user I will use Paytm for recharge and bill payment today I have recharged my mobile for Rs 50 but payment Failed and the order no is [protected] .please refund the amount to my paytm wallet, I didnt get the reund yet Regards SRIRAM

i got a coupon from paytm of jabong of 250 off on a purchase of 999with a validity till 30th june. i applied the coupon today and the off is coming out to be less then it is listed. name:shobhit chaudhary no:[protected] email: [protected]@gmail.com

On Sat, Jun 27, 2015 at 3:54 PM, Neeraj Singh wrote: This defective item is pending for return from last 1 month and everytime i am getting the same reply that "we look into this in next 72 hours". is there any senior management in paytm ???? Thanks, Neeraj Singh On Sat, Jun 27, 2015 at 3:41 PM, Neeraj Singh wrote: Is there anybody who can look into this issue else i'll have to raise a complain in consumer court Thanks, Neeraj Singh On Mon, Jun 22, 2015 at 3:56 PM, Neeraj Singh wrote: Hi Injeela Thanks for raising same ticket twice or may be third time my only query is that while you guys have "raised a complaint with the concerned team " around 1 month ago but still there is not progress on it., can you actually escalate this issue to your higher management. Thanks, Neeraj Singh On Mon, Jun 22, 2015 at 3:02 PM, wrote: Regarding your experience with Paytm Ticket #[protected]: Defective Item delivered- order #[protected] Injeela, Jun 22, 15:02: Hi Neeraj, Thank you for placing your Order # . I am Injeela and I am happy to help you with your concern. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs. Please let us know if you have any more queries. Happy to help, Injeela Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Neeraj Singh, Jun 22, 11:11: is it another 72 hours?? Thanks, Neeraj Singh Injeela, Jun 21, 11:37: Hi Neeraj, Thank you for placing your Order #[protected]. I am Injeela and I am happy to help you with your concern. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs.As your concern is been given to our concern team, they will take care kindly do wait. Please let us know if you have any more queries. Happy to help, Injeela Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Neeraj Singh, Jun 18, 23:00: Hi Injeela, 72, hours are passed and I am still waiting for any intimation from paytm side. Please let me know why it is taking so much time (20 days). Please arrange my money reversal and you guys can pick item as per your convenience. Injeela, Jun 15, 12:39: Hi Neeraj, Thank you for placing Order # with Paytm. I am Injeela and I am happy to help you with your concern. We would like to share that all returns are managed and picked up by our courier partners. We assure you a speedy resolution for this issue and we will get the pickup arranged through the courier partner. The courier partner is expected to pick up the product from the mentioned delivery address days. In case of any delay we will notify you within next 72 hours through an email. We assure you the refund of your money to your Paytm wallet or bank account once the item is picked up and delivered to the seller. The product that you want to return must only have been used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product. You can also visit the "Help Center " section in the Paytm app for further details. We sincerely appreciate your patience and the relationship that you have with our company. Please log into Paytm.com/PaytmCash. For more information. Also, let us know if you have any more queries. Best wishes Injeela Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Neeraj Singh, Jun 15, 11:41: Hi Nitendra, Defected item is still not picked up from my location. Please do the needful to get it picked up. Thanks, Neeraj Singh Nitendra, Jun 8, 19:42: Hi Neeraj, I am Nitendra, and I am sorry for the inconvenience caused. We are initiating your return request. You'll receive an email within next 48-72 hrs if reverse pick up is not available at your location, otherwise our courier partner will come and pick the product from your doorstep within next 7 days. Your refund will be processed immediately into your Paytm account once the shipment will be picked up and reaches the merchant respectively. The product that you want to return must only have been used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product. You can also visit the "Help Center " section in the Paytm app for further details. We sincerely appreciate your patience and the relationship that you have with our company. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Nitendra Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Neeraj Singh, Jun 8, 19:35: Hi Nitendra, I don't know how you are tracking this mail chain. For your context let me inform you that i had already raised the ticket and sent the images of defective product (which was actually delivered on 27 may) again i am sending ou same mail / images. Please have a look and let me know in case of any query. Thanks, Neeraj Singh [protected] Forwarded message[protected] From: Neeraj Singh Date: Thu, May 28, 2015 at 10:38 PM Subject: Re: [Paytm Care] Re: Defective Item delivered- order #[protected] To: Paytm Hi Gaurav, Attached is the few pics.let me know if you need anything else from my side. Package was sealed packed.and invoice is with me also available in one photograph. Attachment(s) IMG_20150528_215515.jpg IMG_20150528_215637.jpg IMG_20150528_215321.jpg IMG_20150528_215343.jpg IMG_20150528_215428.jpg IMG_20150528_215459.jpg Nitendra, Jun 8, 19:28: Hi Neeraj, I am Nitendra and I am going to do my best to solve your problem. I would like to inform you that there is no exchange policy available in the paytm.If you want to return the product then please share the reason with the images of the product and invoice attached. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Nitendra Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Neeraj Singh, Jun 8, 11:32: Hi Nitendra, As i already mentioned in above mail chain, i am delivered a defective item kindly do the needful to replace / return the item. That's all i want from your side. You may call me @[protected]. Thanks, Neeraj Singh Thanks, Neeraj Singh Nitendra, Jun 7, 22:54: Hi Neeraj, Thank you for placing Order # with Paytm. I am Nitendra and I’m going to be helping you today. I have checked and from what I see, your order has been delivered on[protected]. Kindly check and let me know if you have further queries. Happy to help, Nitendra Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Neeraj Singh, Jun 3, 11:16: Hi, If i cancel the order from App, will that help us to resolve this issue? Thanks, Neeraj Singh Is There any update on this, any estimate?? Thanks, Neeraj Singh On Sun, May 31, 2015 at 4:28 PM, Neeraj Singh wrote: Any estimate how much it take to update an status field in paytm database..will it be possible for you guys to update in ONE WEEK time. Here I am not asking for refund process ..that is predictable by status update thing. Neeraj Singh, Jun 2, 20:01: Is There any update on this, any estimate?? Thanks, Neeraj Singh Any estimate how much it take to update an status field in paytm database..will it be possible for you guys to update in ONE WEEK time. Here I am not asking for refund process ..that is predictable by status update thing. Neeraj Singh, May 31, 16:28: Any estimate how much it take to update an status field in paytm database..will it be possible for you guys to update in ONE WEEK time. Here I am not asking for refund process ..that is predictable by status update thing. Varsha, May 30, 13:02: Hi Neeraj, I am going to do my best to solve your problem. I have raised a complaint with the concerned team regarding updating your order status once it will be update we will start your return process.Till then we appreciate your patience. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Varsha Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Neeraj Singh, May 29, 13:02: In Paytm, order status is still marked as "Processing", is it beacause of any issue or its how paytm works only? Thanks, Neeraj Singh KGaurav, May 29, 07:02: Hi Neeraj, I am Gaurav and I will help you. We are extremely sorry that you had to go through this experience. I have escalated the issue to the concerned department and I will get back to you within the next 48-72 hrs with an update. If you have further queries please let us know. Happy to help, Gaurav Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Neeraj Singh, May 28, 22:39: Hi Gaurav, Attached is the few pics.let me know if you need anything else from my side. Package was sealed packed.and invoice is with me also available in one photograph. Attachment(s) IMG_20150528_215515.jpg IMG_20150528_215637.jpg IMG_20150528_215321.jpg IMG_20150528_215343.jpg IMG_20150528_215428.jpg IMG_20150528_215459.jpg Gaurav.d, May 27, 20:54: Hi Neeraj, Thank you for placing Order #[protected] with Paytm. I am Gaurav and I am going to do my best to help you with your concern. I apologize for the inconvenience caused. Request you to please send some pictures of the product as well as packaging (inner/outer). We would also like to know: 1. If the packaging appeared to be tampered with when you received the product. 2. Was the packaging sealed or open? 3. Invoice Once you send us these details we will co-ordinate with the concerned departments to help resolve this unfortunate incident. Look forward to hearing from you soon. If you have further queries please let us know. Happy to help, Gaurav Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Neeraj Singh, May 27, 15:27: Hi, Today I have received the ordered item for order id "[protected]". But product is defective, it has broken handle. Please do the needful to return this product. Thanks, Neeraj Singh On Fri, May 22, 2015 at 4:47 PM, Paytm wrote: Hi Neeraj! The following item from your order #[protected] has been packed by merchant and will be on its way soon. We'll send you the confirmation and tracking details shortly. Order Details Order#[protected] Friday, May 22, 2015 01:49:10 Shipping Address: NEERAJ SINGH M23-A, 3rd, FLOOR, LAXMINAGAR, NEW DELHI - 92, IN FRONT OF JAGATRAM PARK LAXMINAGAR Delhi Delhi-110092 Item(s) Confirmed Item(s) Quantity Est Delivery Price Hawkins Futura Non-Stick Dosa Tawa 1 Sunday, May 31, 2015 Rs.1200 Order Total: Rs 1200 Your cash back for the promo code HAWK40 will be automatically added to your Paytm Wallet within 24 hrs of item gets shipped. If you have questions, we're happy to help. Email [protected]@paytm.com If you did not create this account on Paytm and you think someone else has used your Email ID to create an account, please remove your Email ID from this account by clicking here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPK9tEeEufs9iZypd9iY8dov1...⇄ © Copyright One97 Communications Limited 2015 This email is a service from Paytm Care. Message-Id:J744PDG2_5587d6484d1a1_1e733fe8584cd[protected]_sprut

I Placed An Order On 26.06.2015 for two items. On the same day, items get cancelled. I thought it has been done by seller. So i reordered them again. Meanwhile i have an issue with old item and i raise the complains in Facebook and got reply Please Contact Us On http://bit.ly/1LBW92d And We'll Solve Your Problem Asap. I went to the link and It is asking for username and password and i enter it. In a short while, someone recharge of Vodafone Mobile [protected] for Rs.1248. I have not done this transaction. Some hacker did it. Whenever i login, paytm asks for OTP number. Then how could other person can login without the OTP? I think there is a vulnerability in Paytm system. Action must be taken: First of all, that hacker must be punished. So we can save lot of consumers. Paytm must fix this security issue. Paytm should consider return money back to us if they believe in their customers.

I want to refund in paytm wallet because I have mistranjection so you can refund in paytm wallet.my paytm order no is[protected] and transaction no is [protected].I recharged the mobile no [protected]. Please send me on paytm wallet [protected] .