PayTM Mobile Solutions Complaints & Reviews

I bought a item two track pants from Paytm which was delivered but I didn't like the quality of the product so I would like to return the same and its clearly mention in Paytm policy is that they will make the necessary arrangements to collect the item for refund. But when I raised the return request they said I have to courier back all the items to sellers from which it is delivered but courier is asking 450 rupees for the shipment from Chennai to Daman (Maharashtra) and Paytm care is saying that they will reimburse only upto rs 200 as the courier charges. Paytm reply is that "There is no excutive in your area so we cant collect the item. You have to courier it to the seller direcly". Are they fooling me? ... Daily lots of parcels came in our office from paytm, Flipkart, Amazon and many more.. This is such a bad experience of Online shopping I had. Amazon, Jabong, Flipkart and others provide us a simple returning procedure as per their policies. Is Paytm just fooling the people by putting the false policies over there site? Need my money back and Paytm should collect the item from itself. Order# [protected]

Hi vikash / service head,
Suggestion: first think which i wanted to say paytm customer service very worst.

I want to bring to your notice that paytm has cheated me in 2 things. I need justice and compensation for this cheat !!

1st complain: i was order bormioli rocco metropolitan 480 ml highball glass set of 6, but i was received only 4 set of glasses, after complaint paytm customer care, there is no proper solution. (Order no. [protected])

2nd complain: i was order symphony ninja i 17 l personal air cooler with remote (White) for my delhi, but paytm is delvering this product to any other person in patna bihar, after complain there is no proper solution so i have canceled it till the time no refund. (Order no. [protected]) tracking detail: http: / / www. Bluedart.com / servlet / routingservlet?Handler=tnt&action=awbquery&awb=awb&numbers=[protecte...⇄

I have ordered Symphony Ninja i 17 L Personal Air Cooler With Remote (White) ORDER NO. [protected]. It supposed to deliver to my address DELHI but as per bluedart courier company, they are deliver this product to somewhere in patna. And after raising complaint for it, there is no update till the time. So I have cancel this order but there is no refund created to my account. I have log case to paytm customer care Ticket #[protected]: MPtkt but no update till the time

Hi Vikash / Service Head, I want to bring to your notice that Paytm has Cheated me in 2 things . I Need Justice and Compensation for this CHEAT !! 1 Prestige Pressure Sr Pan Cooker ( I have attached 2 Pictures – Please check ) Amount I spent was Rs 2325/-, but when I got the Parcel I was Shocked to see that Rate of the Product from Prestige is only Rs 2035/- Manufacture Date of the Product as per Prestige company is Jul 2014, but the Sticker Pasted by your team shows Manufacture date as Jun’15 ( Almost 1 Year Old ) How can this Cheat happen to a Customer ? I would need a Clear Explanation on this Cheat done to me or else I would go for a Legal Battle against this Cheat !! 2 SFC Silk Blended Saree ( I have attached 2 pictures – Please check the damage ) I have received saree today evening and when we opened the Saree we found damage in the saree ( Letters written in Marker ) … How did this not been checked in Quality team before sending the Parcel ? It’s been really disappointing to have this great company doing Cheat to Customers !! Regards, Mohan K Channegowda Service Delivery Manager | APJ, CDCB Printing & Personal Systems (CSS) Hewlett Packard +91 [protected] | mohan.[protected]@hp.com

Hello dear sir/madam I want to my mobile number [protected] rs. 200 please send me money Recharge Verification Successful! Your Free Recharge Verification Successful. You Will Get Your Recharge Automatically Within Next 12 Hours. Your Unique Transaction ID : PTM[protected] NOTE - Please Don't Remove Any App Until Next 2 Days. NOTE - Please Allow At Least 12 Hours For The Website To Verify Successful App Installations. NOTE - Don't Try To Cheat. Our Whatsapp Java Detector Will Detect Your Uncompleted App Installations And FakeComments.

This is fourth time in writing the mail, I searched from the Google about the promo code which is applicable up to 30th of June 2015 but at the time of booking it's return over there that this promo code has expired, I'm planning to book two tickets according to that I will get 400 cashback, I will book my tickets at 10 o clock and paytm needs to assure me that I will get my 400 in my wallet

i booked a phone from paytm samsung a7 on 5th june 2015 n it got deliverd on 16th june. The seal of thr mobile box was open and inside was a SURF EXCEL SOAP.i have the full video recording of opening the package It was deliverd by the courier company ECOM EXPRESS .AIRWAY BILL NO[protected] ITEM CODE [protected] order no [protected] My contact info Harsh vardhan rai [protected] [protected]@gmail.com

I have order an Samsung Bluetooth headset I have recievd a damage piece So please understand and rexchange the piece as soon as it possible I think you understand my problem I hope you will rexchange the piece There is problem while speaking to others spekar is distabence and music stereo also not playing clearly voice is cutting and while speaking also voice is cutting See at the hearing place the spekar broken

Hey, I have a Paytm account. i had been adviced several times by my friends to use other options and not Paytm. But i stuck with Paytm. Now i am facing problems.I cannot recharge my Cellphone. It says unable to checkout. I am very furious as to how can this happen. I am in need now and Paytm is acting this weird. Will nbever recommend to anyne and closing my account as well. When needed it is not functioning as it should do. I tried Recharging my vodafone numbertwice yesterday at different instances still it was not getting Recharged. I feel as my money has stuck in the Wallet. And I feel like I want Out. It is pathetic as when needed the services dont work and this leads to Frustation. hope the issue gets Resolved Soon. Feel free to Contact Me on [protected]

i bought i phone from paytm on dated[protected] and the dilivery has been promised to me on[protected] and nothing was done i kept writing the mails to then again the date of[protected] was given to me nothing again has been done i just keep on writing the mails to then they just keep on replying with the same set of answers i giving you the all information below of our main history Hi Lakshita ! The following item from your order # [protected] has been packed by merchant and will be on its way soon. We'll send you the confirmation and tracking details shortly. Order Details Order# [protected] Wednesday, June 03, 2015 17:05:46 Shipping Address: Sahil Jain 15/13, Near Sanjay Jain Kiryana Store, Geeta Colony Panipat Panipat Haryana-132103 Item(s) Confirmed Item(s) Quantity Est Delivery Price Apple iPhone 5S 16 GB (Gold) 1 Wednesday, June 17, 2015 Rs.38719 Order Total: Rs 38719 Your cash back for the promo code A4K will be automatically added to your Paytm Wallet within 24 hrs of item gets shipped. If you have questions, we're happy to help. Email [protected]@paytm.com If you did not create this account on Paytm and you think someone else has used your Email ID to create an account, please remove your Email ID from this account by clicking here © Copyright One97 Communications Limited 2015 lakshita aggarwal Jun 12 (4 days ago) to Paytm this is really horrible my order is already very late and still from yestarday the status of the order is tell me what to do, i think your not really concerned with the customer. kindly update the status this is very horrible experience from your side with literally no response with my concern. Regards, [protected]@paytm.com via zendesk.com Jun 12 (4 days ago) to me Regarding your experience with Paytm Ticket #[protected]: Re: Order Update - Your order # [protected] is ready to be shipped Poonam.B, Jun 12, 13:25: Hi Lakshita, I am Poonam and I am going to do my best to solve your problem. As per your previous mail we are working on your concern and will get back to you ASAP. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Poonam Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." lakshitaaggarwal31, Jun 12, 12:22: this is really horrible my order is already very late and still from yestarday the status of the order is tell me what to do, i think your not really concerned with the customer. kindly update the status this is very horrible experience from your side with literally no response with my concern. Regards, On Thu, Jun 11, 2015 at 5:01 PM, Paytm wrote: Hi Lakshita ! The following item from your order # [protected] has been packed by merchant and will be on its way soon. We'll send you the confirmation and tracking details shortly. Order Details Order# [protected] Wednesday, June 03, 2015 17:05:46 Shipping Address: Sahil Jain 15/13, Near Sanjay Jain Kiryana Store, Geeta Colony Panipat Panipat Haryana-132103 Item(s) Confirmed Item(s) Quantity Est Delivery Price Apple iPhone 5S 16 GB (Gold) 1 Wednesday, June 17, 2015 Rs.38719 Order Total: Rs 38719 Your cash back for the promo code A4K will be automatically added to your Paytm Wallet within 24 hrs of item gets shipped. If you have questions, we're happy to help. Email [protected]@paytm.com If you did not create this account on Paytm and you think someone else has used your Email ID to create an account, please remove your Email ID from this account by clicking here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPK9tEeEufs9iZypd9iY8dov1...⇄ © Copyright One97 Communications Limited 2015 This email is a service from Paytm Care. Message-Id:88KPTCM1_557a9077bef59_9ae73fb79cccd31c6376a_sprut lakshita aggarwal Jun 12 (4 days ago) to PayTM Dear Poonam, this is not done i have been getting only assurance no action from your behalf no work is getting done think of never using the paytm again and every time i make a complain nothing happens from your part just come is another assurance nothing other than this, tell me what to do now. last option for me is to go to the consumer court for my solution. Regards, [protected]@paytm.com via zendesk.com Jun 12 (4 days ago) to me Regarding your experience with Paytm Ticket #[protected]: Re: Order Update - Your order # [protected] is ready to be shipped Nitendra, Jun 12, 23:09: Hi there, Thank you for placing Order # with Paytm. I am Nitendra and I am going to do my best to help you with your concern . I apologize for any inconvenience caused to you. Due to unforeseen circumstance, seller could not ship your order in time. We are in conversation with the seller and the courier company. We have asked them to expedite the shipping process and you shall receive confirmation about your order soon. In case you don’t wish to wait, then you have the option to Cancel the order. The steps are listed below: 1. Visit Your orders in the profile page 2. Select the particular order and Press Cancel You can also let us know if you wish us to cancel your order & process your refund. Additionally, we assure you that we will go ahead & penalize the concerned seller on his ratings for not shipping your product(s) as per committed timelines. If you have further queries please let us know. Happy to help, Nitendra Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." lakshitaaggarwal31, Jun 12, 18:52: Dear Poonam, this is not done i have been getting only assurance no action from your behalf no work is getting done think of never using the paytm again and every time i make a complain nothing happens from your part just come is another assurance nothing other than this, tell me what to do now. last option for me is to go to the consumer court for my solution. Regards, Poonam.B, Jun 12, 13:25: Hi Lakshita, I am Poonam and I am going to do my best to solve your problem. As per your previous mail we are working on your concern and will get back to you ASAP. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Poonam Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." lakshitaaggarwal31, Jun 12, 12:22: this is really horrible my order is already very late and still from yestarday the status of the order is tell me what to do, i think your not really concerned with the customer. kindly update the status this is very horrible experience from your side with literally no response with my concern. Regards, On Thu, Jun 11, 2015 at 5:01 PM, Paytm wrote: Hi Lakshita ! The following item from your order # [protected] has been packed by merchant and will be on its way soon. We'll send you the confirmation and tracking details shortly. Order Details Order# [protected] Wednesday, June 03, 2015 17:05:46 Shipping Address: Sahil Jain 15/13, Near Sanjay Jain Kiryana Store, Geeta Colony Panipat Panipat Haryana-132103 Item(s) Confirmed Item(s) Quantity Est Delivery Price Apple iPhone 5S 16 GB (Gold) 1 Wednesday, June 17, 2015 Rs.38719 Order Total: Rs 38719 Your cash back for the promo code A4K will be automatically added to your Paytm Wallet within 24 hrs of item gets shipped. If you have questions, we're happy to help. Email [protected]@paytm.com If you did not create this account on Paytm and you think someone else has used your Email ID to create an account, please remove your Email ID from this account by clicking here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPK9tEeEufs9iZypd9iY8dov1...⇄ © Copyright One97 Communications Limited 2015 This email is a service from Paytm Care. Message-Id:88KPTCM1_557b1945573d1_4f033fd9ed4cd3386242b2_sprut lakshita aggarwal Jun 13 (3 days ago) to PayTM Dear team, this is horrible this is not done i think you are not able to control your seller i am suffering because of your problem, who is going to compensate for the issue that you have with the seller. either you tell me this thing or will have to go consumer court for this. Regards, [protected]@paytm.com via zendesk.com Jun 13 (3 days ago) to me Regarding your experience with Paytm Ticket #[protected]: Re: Order Update - Your order # [protected] is ready to be shipped Abhijeet, Jun 13, 18:59: Hi There, I am Abhijeet and I will help you. We are extremely sorry that you had to go through this experience. I have escalated the issue to the concerned department and I will get back to you within the next 48-72 hrs with an update. If you have further queries please let us know. Happy to help, Abhijeet Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." lakshitaaggarwal31, Jun 13, 17:37: Dear team, this is horrible this is not done i think you are not able to control your seller i am suffering because of your problem, who is going to compensate for the issue that you have with the seller. either you tell me this thing or will have to go consumer court for this. Regards, this is really horrible my order is already very late and still from yestarday the status of the order is tell me what to do, i think your not really concerned with the customer. kindly update the status this is very horrible experience from your side with literally no response with my concern. Regards, On Thu, Jun 11, 2015 at 5:01 PM, Paytm wrote: Hi Lakshita ! The following item from your order # [protected] has been packed by merchant and will be on its way soon. We'll send you the confirmation and tracking details shortly. Order Details Order# [protected] Wednesday, June 03, 2015 17:05:46 Shipping Address: Sahil Jain 15/13, Near Sanjay Jain Kiryana Store, Geeta Colony Panipat Panipat Haryana-132103 Item(s) Confirmed Item(s) Quantity Est Delivery Price Apple iPhone 5S 16 GB (Gold) 1 Wednesday, June 17, 2015 Rs.38719 Order Total: Rs 38719 Your cash back for the promo code A4K will be automatically added to your Paytm Wallet within 24 hrs of item gets shipped. If you have questions, we're happy to help. Email [protected]@paytm.com If you did not create this account on Paytm and you think someone else has used your Email ID to create an account, please remove your Email ID from this account by clicking here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPK9tEeEufs9iZypd9iY8dov1...⇄ © Copyright One97 Communications Limited 2015 This email is a service from Paytm Care. Message-Id:88KPTCM1_557c3048bd0d1_b6513fea7a8cd[protected]_sprut lakshita aggarwal 4:01 PM (0 minutes ago) to PayTM you people think that the customer is stupid you just keep on repeating the same lines again and again and i am going to do nothing about it, now it is done see you in consumer court. Regards, kindly help me out with this as i feel they are cheating me as they always we will have escalated the matter and nothing gets done i been constantly following then with the same querry. ORDER NO.[protected] Jun '15 5:05 pm Apple iPhone 5S 16 GB (Gold) Qty: 1 | Sold By: Super Deals Rs 38719 HANDED OVER TO COURIERA4KPromo Code A4K applied successfully. Cash back of Rs 4000 will be added to your Paytm Wallet within 24 hours of item being shipped Order Accepted Est. by 8-JUNE-2015 Shipped Est. by 12-JUNE-2015 Delivered Your item is now ready to be shipped+ SubtotalRs 38719 Shipping ChargesFREE Order TotalRs 38719

I have ordered Europa disc twin padlock 2 sets from paytm vide order no.[protected]. But i received only 1 set of lock from paytm. Paytm Customer service is not ready to resolve the issue. I called them several times and they are keeping my phone on hold for 10-15 mins every time. They are making false commitments of refunding the money within 24 hours every time. They are not refunding the money.

I have purchased the product from Paytm, Then have made a request for return the product. Paytm approved my refund, but no body come to my home to pick the product. More than 15 has gone, but the did not refund my money. Really very bad experience to buy a product from Paytm. I want to recommend for flipkart or shapdeal, if you are looking for online buy any product.

Please note i have did the transaction for post paid bill payment with order number [protected]. Its showing as "Waiting for operator confirmation". There is no response from the customer care and they always say 24 to 45 hours the operator will take time. Now its almost 168 hours and no response from your team. I feel like Paytm is cheating me by non responding to my emails and even your grievance team is also not responding. I will be forced to file a case against you for cheating the customer under IT act. Will wait for your response for only next 12 hours.

Hi i try to order one product in LensBazaar.com using Paytm wallet.in process the order not place and money was debited from wallet.i talk with LensBazaar.com.thay give me proof Regarding this. they told me transaction not done with Cc Avenue. in this Cc Avenue are payment gateway site of LensBazaar.com. now i try to talk with paytm customer care.first thay don''t have phone number for public. i already write a mail more then 10 times.this people are still not understand my problem. i complaint three time but nothing is work 1st complaint Ticket #[protected]nd complaint Ticket #[protected]th complaint Ticket #[protected] Transaction Details Transaction Date:[protected] Transaction Time : 01:11 PM Transaction amount : 428 CC AvenueNew order : #CCACE1ABN197 Paytm Wallet Txn Id : B071CC3201F8FE1D i am tired now.please help me to get the money back

My order number is [protected] and I was order Reebok Grey Sport Shoes (Size-7) on trust of Paytm.Vendor sent me Reebok White Sport Shoes which look cheep and low quality.I was complain regarding this issue on paytm customer care.Also send screen shots of footwear.But no proper response from paytm side.This is a fraud company. never purchase anything from there.Also they deliver product very late. I am requesting him to refund my money.

I purchased a laptop on Paytm with ORDER ID[protected]. As there were many defects I chose to return it. They informed me by email to courier it myself and that they would refund the charges. I have returned the product by DTDC courier and it was delivered on 9th June 2015. However till now the cost of courier Rs.1600 has not been refunded. Every time I call or email I get the same response that they will escalate it. I don't understand how much of escalation is required to process a simple refund. I have shared the courier slip as well but they just do now want to return the money. Please refund the money at the earliest.

I ordered a pair of track pants from paytm (Order#[protected] on May 21st, 2015. I received a pair of Capris on May 25th 2015. I contacted the customer service personnel. They said that they will not take the item back unless and until I send a snapshot of the same. I said the item sent was wrong and they arranged for a return. Again I ordered the same pair of track pants (order #[protected] on May 27, 2015. Agaai I received a pair of capris on 2nd June. I contacted the customer service personnel. The person on the phone was so rude that he cut the line abruptly without giving me a satisfactory reply and this time they downright refused to take the item back. On repeated complaints paytm finally responded on 11th June and took the item back. I have again ordered the trackpants ( Order# [protected] ). This time around I hope they check the article they are sending

I got a promocode/ Voucher in March '15 against purchase of a Samsung Mobile phone against which I could ADD Money to my Paytm Wallet (Rs 750 per month for six months) and is valid till August 2015. It worked till May 2015. I also got confirmation from Paytm Care that the vouche/promocode is valid upto August on 8th June 2015. However when I want to add Rs 750 for this month against the code, an Error Message crops up saying "CODE ERROR" Try after some time. I complained to Customer care on 9th June2015 and reminding almost every day but the problem has not been attended, except that every time I get automatic( computer) reply promising to resolve (Ticket No.[protected] and[protected] ). One Mr Mukesh once asked the details which I provided but he also is keeping quiet. Paytm both Contact numbers are Never available. I feel we should not rely on such wallet programs where no body bothers and your money may get dissolved.

I ordered two UCB cold perfumes from Paytm site (INR799+750=1549), I noticed that the products are not genuine and damaged, Requested several times to paytm via emails, but each time Customer care executive sent useless response, I feel like looted, Planning to go legal for cheating with customers and not replying with useful stuff. totally disappointed with paytm and wont buy any thing from Paytm in future.

I have ordered a Cipla plast clothes stand from paytm on Jun 07 and just they confirmed me delivery on 11 Jun but when they have not despatched it I have contacted paytm they said seller denied for delivery at your location. After lots of mail to paytm they said will force the seller to despatched with in 2 days but now it's more than 3-4 days but same thing no response from customers care and paytm help no one picking the phone.