PayTM Mobile Solutions Complaints & Reviews

When I tried the product, I found that power bank was unable to charge my 1800 mah mobile battery not even up to 20 % (theoretically it should charge the same more than 5 times still in practical, company claims to charge such a mobile 3-4 times. If we calculate accordingly, this new product is not giving even 5% of its performance/efficiency. I was surprised over this and tried to do some research online and discussing with some of my friends. Resultantly, I came to the conclusion that the product delivered by Paytm is not a genuine power bank. It’s a fake one (being sold by their collaborated seller). Name of the seller is ALL INDIA HANDICRAFTS, A-17, 1ST FLOOR, VIKASPURI, NEW DELHI. Now when the product was of no use, I made a written complaint via email to [protected]@paytm.com next day itself. In a reply mail, Paytm executive wrote me to send the some pictures of product (on June 5, 2015), invoice and outer and inner packings which I did immediately did on June 6 morning. My request to return the product was accepted by Paytm on the same day and later on return pickup was promised to me within a period of a week from the same day. They issued me an AWB no. of their courier partner (JWB Express). 1 day later, when I tracked the status via AWB no., it was showing the pickup address (my address) which is in Bharuch City to be a NON SERVICE AREA. That was really ridiculous that how such a giant e-commerce company like Paytm can make such a silly mistake by not confirming it earlier. Ultimately, I intimated the issue to them and they promised me to solve this problem in next 48-72 hours. Now, more than 2 weeks have already been passed and I’m reminding them on a regular basis to return the product. In reply to this, I’m again and again getting a autogenerated mail of executives stating that the issue has been forwarded to concerned department and will be solved in next 48-72 hours. What I think now is that I should forget about the return pickup and stay silent as it’s useless to write to Paytm.

Hi, I have booked the bus ticket through paytm. Journey date was 30th april (kesineni travels) and the bus was delayed 8 hours and we didnt get a chance to go in that bus, i got the OTP for cancellation from kesineni travels, So i started conversation with them since 3rd May 2015, but still they didnt give my money to me. intially they gave reply and they took OTP for bus cancellation and after that no one is processing this request and even if i send an emails also, no one is giving response. i escalated to Vikas in paytm, but still they are giving worst response. 28th May onwards, no one is responding to my emails and money not get credited in paytm wallet / my bank account. worst support from Paytm Please help me to get my money back

- 15.06.2015 I received the power bank - mobile no- [protected] - i received the power bank today, order no-[protected]. Firstly its very surprising that this doesn't look like Sony original power bank. Also its not charging. ports are loose not getting fitted firmly. Such kind of negligence is not expected from PAYTM, i am totally not happy with this poor kind of service.

I had never expected such kind of negligence and ignorance from such a well reputed firm. Initially I thought that the damaged product was delivered my mistake and my refund request would be definitely addressed by PayTM. But they keep on giving me dates for refund and now I am damn sure that these cheaters will never return my money.

ORDER NO.[protected] dated 28.05.2015 for Rs. 32242.00 Paytm self cancelled my order and not refunding my money. i have sent so many mails on every mail they replied will get back to you within 1 to 2 days or 48 to 72 hours but they dont replied their self. now from 3 days they stoped replying my mails. :(. I have to pay credit card bill now and i cant able to pay and if i dont pay bank will charge me, Please someone help me. paytm have worst Customer care service and not phone no. why paytm kro. I am a common man and rs. 32242 matter me most. i will die. Danish [protected]

I have purchased a SENNHEISER-CX-180-IN-EAR heahphone from paytm website.The product that has been send is of LOCAL COMPANY.I mail the customer support many times as well as i call him but yet i don't receive any response from paytm.I think thispaytm is making fool of people as they charge high price and send local products. I urge you to provide me the justice so that paytm refund my whole amount.I do shopping 1st time with paytm but my experience is very bad as they mader website only to cheat customer. This is the fraud company and i request all of you not to do shopping with this FAKE PAYTM WEBSITE.MY DETAILS OF ORDER PURCHASE IS BELOW Paytm Cash Transaction No 96A22AFBA321F055 payment of Rs. 888 is received by Paytm ! ORDER NO.[protected] Jun '15 2:42 pm (https://paytm.com/shop/p/sennheiser-cx-180-in-ear-canalphone-grey-COMSENNHEISER...⇄ Thanks Chotu Thakur [protected]

Dear All, I am Naresh Kumar from Mumbai . Kindly find the below details : Order No : [protected] Product Name : Bacca Bucci Olive Green Ankle Length Boots (Size-9) I haven't received my order as of now . When I track my order, my order status are not shipped yet (which has to be shipment by 10 June 2015 & delivered by 14 June 2015) . Questions : 1) Why my order are not shipped yet (till now) ? 2) According to promo code SHOE40, payback of Rs.200 still pending from your end and when can I expect the same? 3) When I can expect my order to be shipped & it will be delivered ? 4) Kindly let me know why its getting too much time ? At worst case, If you are unable to proceed further, kindly cancel my order & make order payment to my Paytm wallet . Thanks Naresh Kumar

I have ordered one Envie LCD Charger Model no. ECR 11 but seller send me the wrong product Envie ECR 20 ORDER NO.[protected] Jun '15 11:25 am I contacted the Paytm many times with E-mail but every time a new customer care representative reply and told me to send the some images. I send the images approx 3-4 times and every time they told that we forward your complaint to concern department. No contact no. provided by the Paytm to resolve the issue and also no proper time framework. I have contacted with Deeksha.r, Jun 10, 14:44, Suresh Jaiswal, Jun 10, 18:39, [protected]@paytm.com, Jun 12, 17:17 Aishwaraya, Jun 13, 16:21, Saad, Jun 13, 18:30, Deepak, Jun 13, 20:33, kushboo, Jun 14, 10:09 but no proper action taken by Paytm. I have the complete e-mail chain on my mail ID.

i have recharge rs 110 of reliance gsm mobile on 12june2015 at 1130am my order no [protected]. benifit shown by company is not given i asked relince customer care but he said your plane have change how can change plane shown by company with out any information .plese solve my problem as soon as possible other wise refund my mony

I placed an order #[protected] with paytm consisting of the following three items : 1) PrettySecrets Pure Purple Lace Body Con Top (Size-M) 2) Prettysecrets Aqua Lime Bow-Tie Panel Top (Size-M) 3) Prettysecrets Grass Green Turtle Neck Lace Top (Size-M) I have returned 2) Prettysecrets Aqua Lime Bow-Tie Panel Top (Size-M) 3) Prettysecrets Grass Green Turtle Neck Lace Top (Size-M) but paytm has refunded me for 1) PrettySecrets Pure Purple Lace Body Con Top (Size-M) I am in the process of exchanging mails with them since more than 1 week. Every mail is replied by a new agent who does not understand the issue and sends any random reply. I have had long telephonic conversations with the customer care, but all in vain. Customer care of paytm doesn't is not at all co-operative in resolving the issues at hand.

I have placed an order with Paytm but unfortunately it was not delivered to me so I registered my complaint with them but they are responding to it, Please find below how many complaints I raised against a single order and still waiting for an appropriate response. Ticket #[protected]: MPtkt - Help Query Ticket #[protected]: MPtkt - Help Query Ticket #[protected]: MPtkt - Help Query Ticket #[protected]: Order #[protected] Ticket #[protected]: Where is my order[protected] Ticket #[protected]: Order[protected] Ticket #[protected]: Order[protected] Ticket #[protected]: Worst customer care service I have ever seen: Order[protected] Ticket #[protected]: Order[protected] did not reach to me Ticket #[protected]: Order #[protected] Ticket #[protected]: Credited amount did not receive in my Paytm account yet Ticket #[protected]: Credited amount did not receive in my Paytm account yet-ORDER NO.[protected] Ticket #[protected]: Order #[protected] did not reach to me Ticket #[protected]: Order #[protected] did not reach to me Order[protected] Thank you!

Today someone has accessed my Paytm account and recharged this ([protected]) number, I have already registered my complaint(Ticket #[protected]: Fraud with my Paytm account.) with Paytm but they are responding to it. Paytm is not responding on this and it shows that they are together and looting us, we have to stop such type site at any cost. When I called on this [protected], I got response very first time but after that no response, I am 100% sure this number belongs to someone and we can find out the detail of that rascal. There are so many customers who are facing such type of problem but Paytm is responding to it Request you to please help us. Transaction receipt Order no: #[protected] Recharge of Aircel Mobile [protected] Sun Jun 14 2015 Thank you!

Dear Sir, I returned a product ( two combo Shirts) to paytm because it was different than the ordered. I submitted the complaint to paytm on 22 May also I shared returned product slip to paytm via mail. But after certain chain mails, still there is no proper co-ordination from paytm team. they give me cash back for product which I didn't return to paytm. I returned True Fashion Set Of 2 Multicolored Casual Shirts (Size-M) which cost 997 and i received cashback of 449 by using Promo Code STYLE45. So if i return this product then now 997-449=548 rupee should be credited in my wallet account. But paytm team give me cash back for product which I didn't return. After sending 29 Mail conversation still I didn't receive my cash back in wallet account. I already inform the issue to paytm guy( jatin, Suneel, Ishwar, Varsha, Ankur, sagar etc). Please help me do get my actual cash back in my wallet account. Please refer the screenshots i return highlighted red product which is 2nd product in screenshots not first product. but I have received cash back for first product which I didn't returned to paytm. My paytm complaint ticket number[protected] paytm order number- #[protected]

Dear sir... Like to complain you..I was buy one product from Paytm .on last April 2015..order no..[protected]. I was received this product but it is damage pic so I was return to vandor postal address after my money is deposit on my wallet and me also do this process which is on your policy .but still me not receive my money on my account. I think I was send 10 mail to your customer care address but still it is not support properly ..on future me never like to buy any product from your side and also stop all person ...becz of your bad service and poor customer care.. It is my request plz help me for credit my money on my a.c...detail as below Mail address ...Kaushik.[protected]@gmail.com Order no ..[protected] Order date..26.04.2015 Product recrived date...01.05.2015 Product return date ..13.05.2015 Vendor received product date..16.05.2015 Wallet process date...19.05.2015 Thanks & regds Kaushik shah [protected]

Dear sir/madam, I did buy micromax canvas juice 2 regarding order number[protected]. I want to return this product because in this type of handset there is WiFi connecting issue, device heating problem and applications can't move to memory card( this thing was not mentioned in specifications) I have done e-mails many times for return this product but they didn't response at all.Paytm has 15 days return policy and I did all emails with in time period but no revert came from Paytm site. Paytm is doing harassment of mine through not giving service of returning the product. Kindly get approve my return of this product from Paytm site. I shall be very thankful to you for this.

I ordered Samsung Guru E1207T (Black), ORDER NO. [protected], the confirmed order cancel by the Paytm without prior region. Even i paid through online for mentioned order. This is horrible service and maintenance by Paytm. This is my second worst experience (Before got damaged product) Friends pls don't go paytm for online orders, even i experienced worst ever. This is "money trafficking program", where they cancel order and refund money to paytm wallet instead of "payment processed by bank account". So friends beware of paying through online with Paytm as they executing cheating program by creating money traffic to their wallets. "Friends pls be careful while ordering in Paytm, as they cancel confirmed orders and pay you their Paytm wallet rather your bank account" as maintenance, service and communication worst ever with customers".

HI, Im Nigel Cardozo and i have an account with paytm india. I had ordered 2 items which i had had problems with and called paytm care and told them about the problem, and created a refund to which they first said the product will b picked up from the delivery address but after 10 days also the items wernt picked up..when i called them back they told me that the items cannot be picked up at the address and that ill have to ship the same myself. So i shipped the items on[protected].and both the items are delivered back but still i havent got a refund of both items. today i sent a mail to paytm and the replied back saying dat refund will be done after item is delivered.but items are delivered aldready back to the respective sellers. The order numbers and courier tacking numbers are : 1.)order number:[protected] tacking id:EM[protected]IN 2.)order number:[protected] tacking id:EM[protected]IN

Hello Sir, Today I have received a opened package from India post with out the item . My order no. is [protected]. order on 5 june 2015..I had booked two watches from paytm and both were shipped on the same date as given by the tracking id s..Today when I received the I also found some papers instead of my watch. I booked the two items same date and one was stuck at PALAM TMO without any change..for many days and today I received some papers instead of my watch.I think Indian POST OFFICE PALAM TMO officers is behind this fraud .. I have a valid proof to show this.You can see the tracking details to find this Address -PUTHENPURACKAL HOUSE, OLD THIRUMALA WARD, MULLACKAL, ALAPPUZHA The two order numbers are EQ[protected]IN and EQ[protected]IN.. both were booked at the same date. 08/06/2015. .The order EQ[protected]IN received earlier. on 10/08/2015. but the order EQ[protected]IN( Laurels Original Lo-Polo-803) received today only with some papers only. I did not know who is behind this.. cheating ... ARE YOU FOOLING YOUR CUSTOMERS??? I WANT MY HARD EARNED MONEY Rs 449/- BACK??? IF you do not respond I will complain to POLICE..

Hi recently I had done a recharge of rs.200 from paytm and the money had been deducted from my account but I had not get the balance in my mobile no. can you please send that money to the the mobile no [protected] Paytm order id-[protected] let me know what I have to do? Thanks Subhajit

I am sending them ticket, calling them from past 10 days only to get no response from paytm. This is pathetic response. I just receive call and mail saying that your issue will be resolved in 24-48 hours. And i am raising this issue for a week. You can check my tickets as all you write it you will take action in 24 hours and then do nothing. we never requested return for this product. Why it is showing return requested. You people are hopeless. I did not receive my paytm wallet for this yet as they confirmed me yesterday that i got my wallet by today. Their Representative told me yesterday that wallet cant be transfer for emi product before returning period gets over So I am explaining the same as i explained to her " You , just check the details of the product as it mentioned non refundable product." It was a terrible experience to get involve with you such a bad company My Order No. - Order No.[protected]