PayTM Mobile Solutions Complaints & Reviews

Dear Sir/Madam, I try to pay electricity bill amount of Rs. 930/- from ICICI credit card but transaction is not made to BSES electricity department. You have taken payment from ICICI credit card as per ICICI customer care representitive. The authorization id is : 443623 dated on 26 Apr 15. I have red marked in circle of this transaction in attachment. Please reverse this transaction to ICICI credit card. Thanks Suman Kumar ICICI credit card no : [protected]

Dear All, I am Girish a resident of Bangalore India. I have faced severe difficulty in getting refund of an order cancelled with paytm services. Their communication system is not really updated to track the chain of communications. As a result of this weakness, I am at a loss of Rs 720/-. Let me list down the sequence of events for easy understanding. 01. I placed an order for Cozyat Quilte Cotton Mattresses Protector King Size on 18th May . It was available for Rs 1799 with cashback offer of Rs 700. The order no was [protected]. 02. Paytm accepted the order and credited the cashback of Rs 720 to my account next day. 03. However on 19th May, i requested for cancellation of order. By that time the item was already shipped. Hence paytm advised me not to take delivery of the product. On 20th May the cashback amount was deducted from my paytm wallet. 04. On 20th May, I ordered for another piece of Cozyat Quilte Cotton Mattresses Protector King Size on 20th May. The order no was[protected]. This time the price was Rs 1799 with cashback offer of Rs 900. My order was accepted. 05. However unfortunately the item as per [protected] was delivered in my absence and by mistake the delivery was accepted. 06. On 23rd May your team attempted to deliver item as per order no[protected]. I rejected the delivery and sent it back. Subsequently I got a message stating that the item has been delivered. 07. After several follow up communications, the status of the order No[protected] was updated as cancelled. Against this, order I had a cashback credit of Rs 900/- to my paytm account. Hence post cancellation of, you credited a sum of Rs 899/-. Which is perfectly fine. 08. In the meantime, as per my requests (too many) your team accepted cancellation of my order No [protected]. 09. But paytem credited only a sum of Rs 1079/-. When I asked the reason for short refund of money, your team has no response. (It has been more than 5 days since I last raised this issue and upto the point of writing this mail no response.). Just to reiterate, the point, the order value was Rs 1799/- which is the sum I paid. While you credited Rs 720 to my paytm account as per the offer, the same amount has been recovered from my account as soon as I placed cancellation order (On 20th May itself). This fact has been ignored by your team while refunding the money and credited only Rs 1079/- to my account. As a result, I am being left high and dry for Rs 720. So many of my communications and requests have gone unattended leaving really a bad feeling about the services of Paytm. It seems nobody in your team is really bothered to get to the bottom of the issue and resolve it to the satisfaction of client. Every time I send this long list of events, the paytm team just comes out with bizarre repetitive answers. While I talk about cancellation of Order No [protected] paytm talks about order no[protected]. They conviniently ignore the important fact that cashback credited to wallet for order no [protected] has been reversed. While refunding the money they have deducted cashback and credited only Rs 1079 to my account. I am getting frustrated at this mismanagement of communication by paytm. Every time I send a mail, a new person initiates a new chain of communication. I am tired of explaining this story to everybody, but alas nobody seems to care.

Paytm : Face of a modern day crooks This is my very first experience with Paytm for my Order No.[protected], date 28th May 2015 on behalf of my younger brother, which is unfortunately quite disgusting. Paytm is selling their products more than that of mentioned MRP on products. Moreover, they sell their local products under the ‪#‎hashtag‬ of famous brands, even Intex is a victim of this. When I approached to Paytm via email, this saddened me in a step up way. There were 5 customer care representative within 4 hrs, every time a new one, asking the same questions to provide details despite of providing all details to the previous one. A full day spent and they did nothing more than giving a reason of sorrow. Finally, Here I’m. My friends, Be aware of such a fraudster like Paytm who draws your attention in the name of CASH BACK which is in actual your hard-earned pennies drawn from your bank account by Wolf of Online market in their wallet. Raise your dislikes so that Paytm can stop such master art of making a fool to customers.

Really Appreciate the Way of Making Fool to customer !!! While Booking you Showing the Date of Delivery is Next Two Days, But After Payments Done Expected Date of Delivery is INCREASED Twice a Day. I had Done the Payment in the (Morning) May 26, 2015 Then Why you Shipping my item on 30th May 2015, While Shipping Address is is the Heart of Delhi pin 110001. Other Vendors are Delivering all item in Just NEXT Day of Purchasing item. I will update the Status Everywhere on the Internet Fastest Courier and Fastest Delivery and Biggest Supplier PAYTM.

Recharged Rs.200 my airtel number([protected]) on 29-May-2015 at 12.09 am(Order no[protected], NB Transaction:[protected]. Paytm order history shows the order successful, but I didn't receive any amount from the Airtel operator. Since this recharge was not successful I have used other recharge app "freerecharge" to recharge again after 9 hrs. I have received the second recharge successfully. When I contacted Paytm through mail(Ticket #[protected] they said that they would contact the operator once to confirm the same. Then I received a mail saying that they contacted the operator and the recharge was successful giving me operator reference number-[protected]. When I contacted Airtel support, they're saying that there was no such confirmation given under this reference number. And now I'm receiving the same reply from Paytm eveytime I contact them.

ORDER NO.[protected] dear Megha, pragya, abc and xyz, i am again requesting you to arrange reverse pickup and make online shopping stressful, i dont want any excuse, if you dont logistic thats your deficiency of service as consumer laws, pls dont play with loyal customers like me. and make arrangement of pickup of item with immediate refund. you already wasted so much time and days, then you give excuse return period compeltei know all your excuse and gimmics, so dont waste or play with consumer and take suitable step to resolve problem practically thanking you your truly Haresh With Due Respect, I undersigned, haresh Rohra, hereby to draw your attention, that return pickup of said item is not done even after 7 days, Eclose herewith attchment of commitment, promise etc.. at the time of placing your commitment are very very big, but at the time of implementation of after sales service, consumer service it is totally DOUBLE ZERO pls. do the needful to refund the money and arrange intimidate pickup, Thanking you yours trulys sir, Be a Authentic ONline Seller website if your company want to survive in long run like Amazon, etc.. Business can not be one way traffic, their should be 2 ways to do business, one is selling second is After sales service, which increase your good Will and goodwill increase business runs for longer period compare to others, So Dont Make my Online First Experience Stressful, i use Online to for saving time, ease of convenience, but with you it not like, i consulted my advocate to further with this issue, as your company not paying attention on return request, i dont have any regular contact with courier or logistic companies as like you have to whom you are regularly dealing thousand times, my advocate advice me to go to media, if not then he further advice me to go to consumer court, consumer affairs, ministry with Consumer Forums like CoRE . nic .in i hope your company dont want to spoil his name for mere few bugs, and without any if's and but's arrange pickup of item, awaiting for your favourable positive action and response thanking you in anticipation, yours truly Haresh Arpit, May 26, 04:57: Hi Haresh, I am Arpit and I will help you. We are extremely sorry that you had to go through this experience. I have escalated the issue to the concerned department and I will get back to you within the next 48-72 hrs with an update. If you have further queries please let us know. Happy to help, Arpit Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Haresh B Rohra, May 25, 00:26: Purchase the above mentioned product, it was not upto my expectation, so in one hour after delivery of product done email on 9th May 2015 but nothing still done, nearly 10+ Plus email done to concerned team, but all going to deaf ears, Hi Haresh B Rohra, Thank you for writing in to us. Your ticket no is[protected]. We will get back to you at the earliest. Thank you for your patience. Paytm Care Team Chanakya, May 24, 21:02: Hi Haresh, Thank you for placing the order #[protected] with Paytm. I am Chanakya and I’d like to apologize for the inconvenience caused. We value your relationship with us and we are sorry that you had to go through this experience. I understand that you would like to return your product due to some issue with the product. We would request you to courier it back to the merchant at the address as mentioned on the shipment. Please mention Paytm order id on courier slip/packing of product. Please include all price tags, labels, original packing and invoice along with the item. The item must only have been used for trial. It cannot be used, washed, ironed or tampered in any way. We want to suggest you about the preferred courier services in-order to get faster refund as mentioned below. - 1-Blue Dart Express Limited 2-DTDC Courier and Cargo limited 3-First Flight Courier Limited 4-FedEx India 5-The Professional Courier Network Limited 6-TrackOn 7-On Dot Couriers & Cargo Ltd 8-Overnite Express Limited Once the product reaches the merchant, amount will be refunded to your Paytm account along with courier charges (upto Rs.200) as Paytm Cash. Please Note: Wallet money gets refunded instantaneously and it may take 7-10 days for the money to reflect in your Bank Account. Do let us know in case you have any further queries. Happy to help, Chanakya complaint registered with nationalconsumerhelpline.in Docket Registered Successfully !! Consumer Name : hcc0504 Docket No. :[protected] soon consulting with consumer court lawyer, to do the complaint

Hi, i bought one product in paytm in 10 days back.but the product is not good .so many time i send mail to paytm people([protected]@paytm.com).please return my product .there are not responding properly .. please check the below product details Paytm order:[protected]. return your product and refund my money.

I have recharged through paytm for 449 rs on 22/05/2015. I am supposed to get 2.5gb but i only got 2gb. Remaining data needs to be given immediately. I recharged for vodafone sim card and the mobile no is: [protected] Pl see the attachment.

Article: Home Polo Small Storage Rack Order No[protected] ; 29 Apr '15 11:26 pm Date of Payment : 29 Apr '15 11:26 pm Promised expected date of delivery: 22 May, 2015 Responses to Phone call: Not Accesible: On this no.[protected] [not toll free] first they give promotional lecture and finally disconnect. Promotion at costomers' money Responses to e-mail: Rhetoric replies. Asks for 48-72 hrs and then don't turn up on their own.Once for one has to mail and finally once more 48-72 hrs game. A cyclic process.On Their TRACK tab I get a fake type of delivery with AWB as nil and no further detail. Now even after one month booking they have taken one more 48-72 hrs and write they will refund. Now how many Escalating team they will refer to . Dr. Sangeeta [protected]

I ordered Air sofa got delivered on time but (8 days as it was mentioned) I raised the compliant on the same day when it delivered. I could feel it is getting deflate it self so I raised compliant but they person from paytm keep on asking me to send the pictures of the product even i replied with those pictures on the first email itself. they simply dont read emails. Now I lost all my patients. I dont want money just want my BP reduced. ALL PLEASE DONT GO FOR PAYTM ANY TIME flip kart, Amazon and eaby are best in my experience

HI THIS VIRAL, I HAD RECHARGED ON MY NUMBER [protected] ON DATED 29/5/2015 OF AIRTEL NETWORK BY DEFAULT ITS IN UNINOR NETWORK APPLICABLE, I RECHARGED IN DEBIT CARD OF AXIS BANK CARD NO.[protected]. KINDLY REQUST ME TO DO REFUNDABLE THIS MY ACCOUNT OR PAYTM WALLETS AND REVER ME BACK. I AWAIT YOUR PROMPT REPLY. VIRAL SONEJI [protected] [protected]

yesterday dated[protected] i received my order (item # [protected] OPTIUM OMEGA test strips(50).but both boxes are of expiry date.expiry dates of both the boxes are feb.2015 . these are of no use for me. my order no. is[protected]. Shipment no. is[protected].i have paid my amount 1550 Rs . kindly replace both of the boxes with present year 2015 Mfg. date. or refund my rupees 1550. this was the first time i bought some thing online.so please do this favour for me as soon as possible. thanks Pawan agarwal 10/487-B Mcrobert Ganj, Khalasi line IN KD Palace Hotel Lane Kanpur U.P. Pin-208001 mobile-[protected] kindly contact me on mobile-[protected] e [protected]@rediffmail.com [protected]@gmail.com

Sir i have made a payment to www.readwhere.com of Rs. 40.0 in promotion offer 120% cashback through transaction id A01F44A13A6EF71E. but sir still i havn't received any cashback in my account. please look in this matter and give me my cashback I lodged a complaint on 27 may regarding it and you said that due to technical error cashback will be added iin 24-48 hours but still i haven't received any cashback in my account. please give me either my cadhback or my money which i spent. Thanks.

Dear Sir, Subject:- Wrong product delivered (Case of cheating with customer) I ordered a “Sunflame S-RM Roti Maker (Black)” from your site on 22.05.2015 which was delivered today on 28.05.2015 at 13:00 hrs My Order Number[protected]. CC Transaction No [protected] But the product delivered was not the one I ordered . it belongs to company ” SPUNK chapatti maker” which is not demanded by me. Kindly return the product as it is cheating with customers.do the needful as early as possible . thanking you ANKITA KATIYAR, Contact no.[protected],

Hi, I have purchased a product from Paytm, the product that i received is a damaged product. I have put that concern to them and asking them to arrange for return pick-up and provide refund. I have raised this concern to them on 18-May-2015. Till date they are still in process of asking for the picture of damaged product, I have sent image multiple times. Every response that i receive from them is just asking for picture of the damaged product. Am really fed up writing emails to them wasting my time and energy. I have attached a screen shot and the number of times i have conversation with Paytm with no resolution. Please help me to get my refund from them.

I have ordered. #[protected] United Elegance Outer Lid Pressure Cooker 7.5 Litre worth 1636, +60% Cashback on #Paytm but just *I received United Elegance Outer Lid Pressure Cooker 3 Litre* and it’s totally fraud. I asked for replacement but not get response. I received +60% Cashback in my Paytm wallet. I again ordered. #[protected] Colombus Combo Of Aluminium Wallet And Socks With Sport Shoes (Size-9) worth 499, +35% Cashback. There was remaining 483 Rs in My #Paytm Wallet & Waiting for 175 Cash back in #Paytm wallet. Suddenly a Vodafone Mobile No.[protected] recharged from my account two times and deduct the amount (351 + 130) from my #Paytm wallet, but This mobile number[protected] is switched off while I'm calling. 1) Rs 130 Recharge of Vodafone Mobile [protected] 2) Rs 351 Recharge of Vodafone Mobile [protected] Above both recharges is not done by me through my account. 3) Promo Code FOOT35 applied successfully. Cash back of Rs 175 will be added to your #Paytm Wallet within 2 hours. "Still I didn't get this cash back in my #Paytm wallet" Current Balance of my #Paytm Account was Rs 2 Only. I got 175 Cashback on 28th May 2015, then my balance was Rs 177. On 28th May, I recharged my mobile with 150 Rs. Remaining balance was Rs. 27 Only. Suddenly a Airtel Mobile No. [protected] recharged from my account two times and deduct the amount (10 + 10) from my #Paytm wallet. 1) Rs 10 Recharge of Airtel Mobile [protected] on 29 May '15 5:01 pm 2) Rs 10 Recharge of Airtel Mobile [protected] on 29 May '15 5:01 pm Still #Paytm didn't refund my 130 + 351 + 10 + 10 = 501 money in my #Paytm wallet and not replace my product. I mailed and generate query many times on #Paytm since Tuesday 26th, May 2015, but still didn't get the good response from Paytm side yet. I'm heartily requested to all of you, please do not buy anything from this fully fraud #Paytm company. #Paytm is fully fraud & fake side, Do not trust on this website.

I bought Magic mop from PayTm ORDER NO. [protected] on May'15 8:19 pm with 50% cash back offer. Now I'm following up PayTm on cash back and after 5 days they are telling me that I have not applied promo code. I'm working in IT since last 10 years and bought numerous products online and they are telling me that I have not applied promo code. They are running a SCAM and I'm going to expose them Sandeep

Hi, I have ordered HTC Desire 826 (White Birch) phone in PAYTM whose cost is 25500 for that order i paid 2150 from my Paytm wallet and remaining amount from my HDFC credit card below are the transaction numbers for both payments. Paytm Cash Transaction No C1BF5F9DB181AA91Rs 2150 EMI Transaction No [protected]Rs 23350 After getting my phone it was not working properly it is getting heated with out using the and hanging problem also so i returned that phone. After receiving the product they refunded the paytm wallet money but they din't refund the 23350 amount which i paid through card. It's already 20 days that i returned the product to them. So could you please look into this issue and refund my money back.please respond to this as early as possible. My order number is:[protected].

Hi, I have ordered HTC Desire 826 (White Birch) phone in PAYTM it is cost of 25500 for that order i paid 2150 from my wallet and remaining amount from my gdfc credit card below are the transaction numbers for both payments. Paytm Cash Transaction No C1BF5F9DB181AA91Rs 2150 EMI Transaction No [protected]Rs 23350 After getting my phone it was not working properly it is getting heated with out using the and hanging problem also so i returned that phone.After receiving the product they refunded the paytm wallet money but they din't refund the 23350 which i paid through card it's already 20 days over i.e i returned the product to them. So could you please look into this issue and refund my money back.please respond to this as early as possible. My order number is:[protected]

Sir i bought Anno Dominii Combo Of 2 Watch Belt With Wallet from paytm whose order no is[protected] .I received my order on[protected].One watch is not give time correctly.It stop working after sometime when i correct its time.So please replaced my watch